Chatra 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Chatra

4.7

(452)

Pricing

Starting at $21.00 per month

About Chatra

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions.

Businesses can wait for web visitors to ask a question and answer it in real-time or initiate an automatic conversation with all online visitors.

Chatra offers a group chat functionality that enables different employees and account or product specialists to have conversations in the same chat window. This means they can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.

Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data based on events. It provide options to customize the look and feel of the live chat experience.

Services are offered on per agent per month subscription basis. Support is available via email and throu...

Chatra Screenshots

Chatra Pricing and Plans

Starting price: $21.00 per month

Free Trial

Free Version

Free

$0.00

per user, per month

Plan includes:

Basic Visitor Info
Browser Dashboard
Ios & Android Mobile Apps
Notifications
Online & Offline Chat Widget
Unlimited Concurrent Conversations
Windows & Mac Desktop Apps

Essential

$21.00

per user, per month

Plan includes:

Basic Visitor Info
Browser Dashboard
Ebook Messenger
Email Helpdesk
Form & Lead Capture Bot
Instagram
Ios & Android Mobile Apps
Notifications
Online & Offline Chat Widget
Targeted Messages & Triggers

Pro

$29.00

per user, per month

Plan includes:

Agent Groups and Chat Ratings
Basic Visitor Info
Browser Dashboard
Ebook Messenger
Email Helpdesk
Form & Lead Capture Bot
Instagram
Ios & Android Mobile Apps
Notifications
Online & Offline Chat Widget

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Chatra Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Chatra
Customizable Branding
Geotargeting
Offline Form
Proactive Chat
Real-time Consumer-facing Chat

Chatra User Reviews

Overall Rating

4.7

Ratings Breakdown

77%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.7

Functionality

4.5

Michael M.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Best Chat Plug-In

From the very first day I installed Chatra, it simply worked! We started to receive chats from customers on our website, and our customers really appreciate receiving instant answers to their questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 4

Pros:

The many features, and ease of set-up and use.

Cons:

Can't think of a single bad thing to say.

Reema D.

Verified reviewer

Civic & Social Organization

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Wonderful Chat Service for LiveChat on Websites

Overall, getting the chat feature on our website has been wonderful. I highly recommend it, as we have had a wonderful experience.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Chatra has a number of very helpful features. The auto-replies, which can be pre-typed for common questions, are amazing and save time for repetitive questions. I also love that there is both a desktop and mobile. It allows you to see who is on the website, and the pre-chat view, where you can see what they are typing in real time before they submit the message, is amazing. You can think about what you want to say before they hit send, or look for the link they will need and have a quick response time.

Cons:

My biggest complaint is definitely that there is no spell check on the mobile version, and it is not compatible with the OS spell check software for the default keyboard on either android or apple products. It also does not let you know when it periodically logs you out of the app, so I have gotten fussed at by my boss for missing a chat because I thought my phone would notify me if we get a message, only to not get any notification. The Desktop version is almost too good at notifying you (you get to pick a noise and it will very much let you know when you have a chat) so this is mainly a mobile issue.

Reasons for choosing Chatra

Chatra was the best combination of price and mobile/desktop applications. Olark had poor mobile options, Tawk was "free" but you have to pay to remove ads, then didn't tell you how much that costs. Draft is way too expensive. ZenDesk was spammy with ads. LiveChat was our closest competition, in the end Chatra won out due to the free trial being more transparent.

ana F.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Basic chat program

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is basic, but for a small business website is more than enough. Great value.

Cons:

On the free version you can't put yourself offline automatically.

Sheldon S.

Verified reviewer

E-Learning

Self-Employed

Used weekly for less than 12 months

Reviewed June 2019

Great customer chat software with equally outstanding App

This is the perfect software for chatting to customers. If you want more features, the paid subscription is great, but if you just want the basics, the free option works a treat.

Ratings Breakdown

Ease of use

Functionality

Pros:

This software is great if you are starting out small, since the free package (which I'm using) is fully functional and serves all live chatting needs. The App is also great and sends phone alerts when a conversation is started, meaning you don't need to stay logged in on a browser the whole time. I live and work in China and a perennial problem here is the great firewall of China (all things Google are a no-no) but it works super-fast here because there are no calls to googleapis (for JavaScript files), the downfall of many websites and software products. The emailed transcript of conversations is also a nice feature (though I believe standard, for this type of software). The company is also not pushy, so while there are occasional emails about the product and services, they are not bombarding you with emails to upgrade to a paid or more expensive option.

Cons:

There isn't really anything I dislike about the software. The only thing is maybe the free trial, which gives you full functionality (useful for trying), so if you are going for a free or lower tier subscription, you might get attached to some features which later disappear.

Reasons for choosing Chatra

I chose Chatra over other products since it works super-fast for me here in China (and if it is fast in China, it is fast anywhere in the world). Other chat software I tried was problematic - or did not have a good free option, which I need right now as I don't have too many live conversations (yet).

Raoul N.

Verified reviewer

Supermarkets

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed July 2022

my experience

chatra software allows me to direct customers who wish to have more information on a product in order to make the purchase. thanks to chatra, i have managed to convert several customers. i also like the fact that it notifies us by email when we are not connected.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website.

Cons:

The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website.

Reasons for switching to Chatra

I absolutely wanted several people to be able to connect simultaneously in order to take care of the maximum of possible customers, because the more the activities increased the more we received customers on chatre and for a better assumption of responsibility we needed more people connected to answer

Abb-d C.

Verified reviewer

Design

2-10 employees

Used other for less than 12 months

Reviewed June 2019

One of the Best Free Engagement Tools

Using chatra has been great, we had an increase of engagement and enquiries as a result.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's free, easy of use, comes with a desktop and mobile app for easy access and gives you enough customisation options to make it feel like part of your website.

Cons:

Slightly more customization around the button would be ideal. Though this is a small compromise.

Reasons for choosing Chatra

There is a free option that allows use of the desktop app.

Paul E.

Verified reviewer

Design

Self-Employed

Used weekly for less than 12 months

Reviewed June 2019

Perfect Chatting

Chatra allows me to communicate with potential leads. It's been in place for less than a year, but has already generated a substantial amount of new business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very quick to implement using a Cloudflare app. Easy to style to match my site.

Cons:

A longer trial would have been nice, I guess?

Reasons for choosing Chatra

I felt a proprietary option from Skype may hinder customer contact.

Karen S.

Verified reviewer

Cosmetics

Self-Employed

Used daily for free trial

Review source

Reviewed February 2021

Worked Well for Me

I enjoyed using Chatra.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful.

Cons:

None really, it was a good program; but I found one that was more relevant to what I needed, for less money.

Reasons for choosing Chatra

I didn't - I chose Tidio instead because it better suited my business needs.

Andi S.

Verified reviewer

Accounting

Self-Employed

Used weekly for less than 6 months

Reviewed June 2019

Easy to use and setup!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

What I loved about Chatra is that it's easy to use and setup. It's basically a plug and play option for your website. While I don't use the more advanced features, I appreciate that they are there and like that as my business grows I can upgrade to a more robust plan. Overall, I find the interface easy to use and more people have contacted me since installing Chatra on my site.

Cons:

I wish there was a way to archive conversations rather than deleting them

Reasons for switching to Chatra

It was free and recommended by a blogger friends!

Ronn Joseph N.

Verified reviewer

Facilities Services

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed October 2021

Office mesaging made simple and efficient.

One of the best chat app for office and I would recommend this to my friends and previous workmates working on other companies. Very well made and makes our job communication easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient.

Cons:

I don't see anything that I would hate on this app. It's just perfect as it is and I hope that the developers maintain on doing a great job on this app.

Showing 1 - 10 of 452 Reviews

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