Chatra 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Chatra

4.7

(452)

Pricing

Starting at $21.00 per month

About Chatra

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions.

Businesses can wait for web visitors to ask a question and answer it in real-time or initiate an automatic conversation with all online visitors.

Chatra offers a group chat functionality that enables different employees and account or product specialists to have conversations in the same chat window. This means they can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.

Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data based on events. It provide options to customize the look and feel of the live chat experience.

Services are offered on per agent per month subscription basis. Support is available via email and throu...

Chatra Screenshots

Chatra Pricing and Plans

Starting price: $21.00 per month

Free Trial

Free Version

Free

$0.00

per user, per month

Plan includes:

Basic Visitor Info
Browser Dashboard
Ios & Android Mobile Apps
Notifications
Online & Offline Chat Widget
Unlimited Concurrent Conversations
Windows & Mac Desktop Apps

Essential

$21.00

per user, per month

Plan includes:

Basic Visitor Info
Browser Dashboard
Ebook Messenger
Email Helpdesk
Form & Lead Capture Bot
Instagram
Ios & Android Mobile Apps
Notifications
Online & Offline Chat Widget
Targeted Messages & Triggers

Pro

$29.00

per user, per month

Plan includes:

Agent Groups and Chat Ratings
Basic Visitor Info
Browser Dashboard
Ebook Messenger
Email Helpdesk
Form & Lead Capture Bot
Instagram
Ios & Android Mobile Apps
Notifications
Online & Offline Chat Widget

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Chatra Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Chatra
Customizable Branding
Geotargeting
Offline Form
Proactive Chat
Real-time Consumer-facing Chat

Chatra User Reviews

Overall Rating

4.7

Ratings Breakdown

77%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.7

Functionality

4.5

Michael M.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Best Chat Plug-In

From the very first day I installed Chatra, it simply worked! We started to receive chats from customers on our website, and our customers really appreciate receiving instant answers to their questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 4

Pros:

The many features, and ease of set-up and use.

Cons:

Can't think of a single bad thing to say.

Danielle M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Chatra helps you connect with buyers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've tried lots of chat systems for our website and client websites. Chatra is perfect for Shopify stores and makes it so easy to respond to questions. The free version is great for most small businesses but if you get the paid you can actually be more strategic. I also love that it has desktop notifications.

Cons:

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in. Once it was cleared up it worked fine.

Reasons for switching to Chatra

At the time I wanted a desktop notification app and Chatra had that feature.

ana F.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Basic chat program

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is basic, but for a small business website is more than enough. Great value.

Cons:

On the free version you can't put yourself offline automatically.

Orlando O.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed January 2018

Excellent chat for your startup !

A good chat for our startup at good price!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

Cons:

The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

Vendor Response

Thank you for the feedback, Orlando!

Replied January 2018

Dawn M.

Verified reviewer

Accounting

Self-Employed

Used daily for less than 6 months

Review source

Reviewed December 2018

Great To Have But

Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Cons:

The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

Vendor Response

Thanks for the feedback! We'll try to make the part about agent accounts more clear.

Replied December 2018

Francisco M.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed November 2017

A great Chat tool for Startups and small companies

If you´re a startup or small company looking to provide a great customer service without wanting to pay ridiculous fees like Intercom, this is the way to go.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Cons:

Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Vendor Response

Thank you, Francisco!

Replied November 2017

Jahanzeb H.

Verified reviewer

Consumer Electronics

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed May 2021

Effective Livechat tool for your website

Overall it is a nice to to chat with your website visitors and to track their presence.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It has has a free version and also it offers 10 days free trials for paid versions. Paid version are also very economical. You can chat with your website visitors with this tool. Also the best thing about it is that it connects you with customers through your email and facebook as well.

Cons:

They need to improve on their customer support responsiveness and also they could ad some more feature to their free version as well.

Santhosh P.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

User-friendly livechat!

Exceptional, our customer service would be remiss without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I run a small business, and Chatra's free plan was a perfect fit for us. On the free plan, it only offers a single agent for customer chats but this has been more than enough for us. The chat interface is clean and consistent with the design of our website. And I find the ability to reply to customers on any platform and easily add new users to our email list really helpful.

Cons:

I can't think of anything at the moment.

Vendor Response

Thanks for the review!

Replied May 2019

Emeka O.

Verified reviewer

Higher Education

Used daily for less than 12 months

Review source

Reviewed June 2018

Chatra is a great live chat and messaging software for communication with software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatra is cost effective and very easy to install and manage. It's also very efficient with minimal issue.

Cons:

While this could be easily fixed, I feel like the mobile have too little functionality.

Vendor Response

Thank you for the feedback, Emeka! Could you give us more details of what features you need in the mobile version? Please share your suggestions in the chat or send them to support@chatra.io

Replied July 2018