Chatway 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Chatway

4.9

(75)

Pricing

Starting at $29.00 per month

About Chatway

Chatway is a user-friendly live chat application designed to help businesses enhance communication with customers. It enables clients to connect and interact with businesses from any location and at any time by utilizing the live chat button integrated into the website.

Businesses can utilize the platform to engage with website visitors and customers through live chat, facilitate content and file sharing within the chat for enhanced customer support, and monitor chat interactions with support agents. Administrators can review conversation history to grasp the complete context before responding and provide live chat customer assistance to address customer queries and answer questions. Additionally, it enables users to assign agents to customer issues, delivering an enriching experience to both web visitors and returning customers and personalize the overall customer experience based on chat history and interactions.

Chatway Screenshots

Chatway Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

No plan information available

Solo

$29.00

flat rate, per month

No plan information available

Team

$79.00

flat rate, per month

No plan information available

Plus

$149.00

flat rate, per month

No plan information available

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Chatway Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Chatway
Activity Dashboard
Collaboration Tools
Contact Management
Customizable Branding
Email Management
Geotargeting
Interaction Tracking
Offline Form
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Search/Filter
Surveys & Feedback

Chatway Integrations

Wix

Gmail

WordPress

Duda

Shopify

Chatway User Reviews

Overall Rating

4.9

Ratings Breakdown

93%

Secondary Ratings

Ease of Use

5.0

Value for money

4.9

Customer support

4.8

Functionality

4.8

Annabel H.

Verified reviewer

Real Estate

Self-Employed

Used daily for free trial

Review source

Reviewed September 2025

Chatway - A Simple & Easy Solution

Excellent, really excellent - easy to set up and obviously easy for my guests to use too. Very happy so far with my overall experience with Chatway.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So far, I installed Chatway yesterday, all by myself! I have already helped a guest and feel more connected to my site; that guests aren't struggling and leaving but can easily communicate with me. I found it easy to customise to my website's colours, so far so good!

Cons:

Nothing at the moment...I only set it up yesterday, even customer service are very available and ready to help with any questions.

Imran K.

Verified reviewer

Computer Software

Self-Employed

Used daily for less than 6 months

Review source

Reviewed September 2025

Best chat app for completely free.

i like it very much. i think i will use it forever. i appreciate using it. this is a great man app. thank you

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unlimited conversation free. really great. it helped me. in a word awesome. i think i will use it forever. i appreciate using it.

Cons:

its very user friendly. very intelligently made. in a word awesome. i think i will use it forever. i appreciate using it.

Reasons for switching to Chatway

that was paid and expensive. i am start of this business. so no budget for it. i need a free chat plugin just. and you have this greately

Wisam H.

Verified reviewer

Cosmetics

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Best Chatt app ever for e-Commerce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Value for Money Ease of Use Learning Curve Message and Email Bugs and Issues Communication Ticket Management

Alejandro M.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2024

Chataway review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Generating quick contact with the customers on our website, to resolve inquiries.

Cons:

The mobile application does not notify me when a new chat is active. Only by email. This must be improved.

Nakeia H.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for free trial

Review source

Reviewed December 2025

Chatway app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really enjoy the interface ease and convenient chat option while on the go. As a mom and someone who often conducts business and checks on my shop, while away from my workstation, I need a way to see my shop and chats quickly and all in one place.

Cons:

The only downside of Chatway is the fact that the free plan is limited, and there is no description of what the paid plan entails. Thus not a real incentive to upgrade. If I upgrade and it is not worth it, I am going to be displeased because I wasted money.

Tilly M.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed October 2024

Five Star Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support! They actually CARE about user experience and how they can best help their customers achieve their live chat goals. They're super quick to respond to questions and take feedback with joy. So impressed!

Cons:

I don't think it's fair to answer this question because I like all of the features and feel that pricing is very fair for those who need to upgrade.

Reasons for choosing Chatway

I know there were a few more options that I looked at, though I don't remember their names. I needed something that was easy enough for our dumbest employee to use (please don't quote me as saying that) and something that would integrate into WordPress without getting the IT department involved. I also loved the full free trial method, knowing that we would need more than a couple of weeks to test and wait until we went live with our new website. Lastly, the pricing was fair.

Mohammed B.

Verified reviewer

Design

2-10 employees

Used daily for free trial

Review source

Reviewed May 2025

Amazing Chatway

I can say all years as freelancer, this is my choosen i'am glad to discover it, most similar app, they use only free as ads, if u use it only for small business i guess it's the perfect app, also puchace it don't cost a lot, verry good price too

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Well free for small business that amazing, all social media plugings are ready to use, with simple way for every one

Cons:

Use it on website, any website, every one can install it so easy to use no need expert or coding. also stay connected with app on phone that really perfect

Reasons for switching to Chatway

Sorry can't tell about this, I try and was with so many prpducts, for me, and my clients

Irakli B.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for free trial

Review source

Reviewed June 2025

Review by Webly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatway Live Chat is an excellent solution for both personal and business websites, providing a seamless way to communicate with visitors, customers, or clients in real time. I like it and recommend to try…

Cons:

Honestly, nothing stands out as a downside so far. Chatway has been smooth, reliable, and feature-rich right out of the box. It simply works the way you expect it to—which is rare and refreshing.

Reasons for switching to Chatway

Because of the limited functionalities and the way it works

Brenda M.

Verified reviewer

E-Learning

2-10 employees

Used daily for free trial

Review source

Reviewed July 2025

This really works for me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly and easy to understand. I am not very tech savvy buy was able to understand and was able to integrate.

Cons:

Chatway provides a straightforward messaging experience, which works well for basic communication. However, it may feel a bit limited to users looking for more advanced features or customization.

Reasons for choosing Chatway

Looked alot easier to understand and navigate.

Alex E.

Verified reviewer

Alternative Medicine

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

A great Solution for any website