Comm100 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Comm100

4.7

(107)

Pricing

Starting at $31.00 per month

About Comm100

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including screen sharing, auto-translation, routing, and audio and video chat.

Front-line marketing, sales, service, and support teams use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. Thousands of organizations worldwide, including Rackspace, Fitbit, Thompson Rivers University, and Canadian Blood Services, use Comm100 to deliver the world’s most personalized live chat experience.

Comm100 Screenshots

Comm100 Pricing and Plans

Starting price: $31.00 per month

Free Trial

Free Version

Live Chat Startup

$31.00

per user, per month

Plan includes:

Full widget customization
Multi-language chat
Canned messages
1 chat campaign
Basic reporting
Real-time visitor and agent monitoring
Pre-chat survey
Auto-proactive chat
Offiline message form
Transfer chats to agents

Live Chat Plus

$55.00

per user, per month

Plan includes:

Everything in Live Chat Startup
Chat routing
Audio-video chat
Chat wrap-ups
Unlimited campaigns
Advanced reporting
Remove "Powered by Comm100"
Role management
Custom fields
Pre-chat survey (with custom fields)

Live Chat Ultra

Pricing available upon request

Plan includes:

Everything in Live Chat Plus
Advanced chat routing
Screen sharing
Agent shift management
Dynamic chat campaigns
Custom reporting
Rule-based chat distribution
Agent/visitor single sign-on
Custom variables
Custom CSS for visitor side windows

AI Agent

Pricing available upon request

Plan includes:

Supports 12 channels (Live Chat, Comm100 Messenger, Instagram, Zendesk Chat, Facebook Messenger, X, WhatsApp, LINE, Telegram, SMS, WeChat, Securing Messenging)
Context-aware conversations
Guided workflows
Seamless escalation
Learns from unanswered queries

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Comm100 Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Comm100
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Assignment Management
Augmented Analytics
Automated Responses
Automated Routing
Calendar Management
Chatbot
Chat Transcript
Client Portal
Code-free Development
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Contact Management
Contextual Guidance
Conversation Intelligence
CRM
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Drag & Drop
Electronic Signature
Email Management
Employee Activity Monitoring
Event Triggered Actions
Feedback Management
File Transfer
For Higher Education
For Sales/Marketing
Generative AI
Geotargeting
Inbox Management
Intent Recognition
Interaction Tracking
Key Performance Indicators
Knowledge Base Management
Language Detection
Lead Capture
Lead Qualification
Live Chat
Meeting Management
@mentions
Mobile App
Monitoring
Multi-Channel Management
Multi-Language
Multiple Data Sources
Natural Language Processing
Natural Language Search
Offline Form
Performance Metrics
Prioritization
Proactive Chat
Process/Workflow Automation
Progress Tracking
Query Suggestions
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
SSL Security
Student Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Two-Way Audio & Video
Video Chat
Video Conferencing
Video Support
Visual Analytics
Website Integration
Widgets
Workflow Management

Comm100 Integrations

Drupal

Adobe Commerce

Salesforce Sales Cloud

Meta for Business

Twitter/X

Zapier

See all 31 integrations

Comm100 User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.6

Functionality

4.5

Drew P.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Easy interaction with customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Cons:

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Vendor Response

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at support@comm100.com, or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Replied December 2017

Chris D.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Everything you could want from a live chat system and more...

The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Cons:

In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Reasons for choosing Comm100

We found Comm100 to be a better all round product compared to alternatives. From installation to features, to technical support. Comm100 ticked more boxes and we enjoined the interface more than others.

Reasons for switching to Comm100

LivePerson moved to LiveEngage and their new product had no backward compatibility or support for our implementation. We found LivePerson and LiveEngage clunky and pretty poor aesthetics although this improved with LiveEngage. It was also far to expensive for what it was.

Verified

Reviewer

Retail

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Expensive for something so basic.

It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data.

Cons:

Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information.

Reasons for choosing Comm100

I did not choose Comm100, it would be far from any of the finalist solutions I would choose.

Amit M.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Better way to communicate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product.

Cons:

Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful.

Reasons for choosing Comm100

We tried it for 3 months but was forced to close it as complete chat software keep hanging from time to time and our operator find it very difficult to handle, it you leave chat for 10 minutes, it will hang.

Reasons for switching to Comm100

We ran into reporting issue with boldchat, though it was very robust but very complicated. Secondly our chats transcripts were getting missed, we could not locate them. Another problem was with the history once you delete user complete history and chat transcript goes of with it.

Rob H.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Comm100 has good pricing and functionality

Good customer service, good team, excellent follow through and easy to launch

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Cons:

The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though

Reasons for switching to Comm100

Lack of options in the "out of the box" option and then a very large amount to pay for the upgraded option

Glenn L.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed June 2019

Online Chat Services

Being available to our visitors when they are most interested. Unfortunately many clients rarely utilize chat, but for those that do, we're here!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use. I think web visitors have an expectation that companies have an online chat service. Comm100 does just that. One of the nice features is that it is not a bot. A real human interacts with the customer.

Cons:

Really can't think of anything. Support is good. Product does what it is supposed to do. Good company. Only concern is that many CRMs are beginning to provide chat as a free benefit. Thought about changing, however I know I can trust Comm100.

Reasons for choosing Comm100

Support from a company that cares.

Reasons for switching to Comm100

Cost and lack of service. Liveperson got too big to care.

Reni N.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Easy to use and navigate

Sales and conversion - revenue increase

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly , variety of options - great opportunity for customization and adjustment to your company`s needs

Cons:

design- view adjustments for users` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization .

Vendor Response

Hi Reni, thank you for leaving us a 5-star rating, it's great to hear you're finding out feature set useful. Regarding the design view adjustments you mentioned, I have sent them on to our product team for future consideration. Meanwhile, you are always welcome to leave any feature requests or product feedback at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are fantastic for our product team to help develop the product that our customers want. Thank you again for your review!

Replied March 2018

Gene P.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Nice digital conversation platform!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy using this digital conversation platform s it allows me a combination of mobile, web and messaging. The support of this software is pretty good.

Cons:

A drawback is that only one theme is available. Also, it would be nice to have an ability to provide a direct feedback.

Vendor Response

Hi Gene, 5 stars across the board ¿ you're going to make us blush! Great to hear that you appreciate Comm100's mobile optimization, multichannel support, and customer service. As for the agent console theme, we are currently working on improving our user interface and I have shared your note with the product team who will consider it for our product roadmap. Regarding direct feedback, you can always share your suggestions for Comm100 on our customer feedback forum (https://comm100.uservoice.com). We are always looking to improve, so please share any thoughts you have on our product with us. Thanks for the great review Gene!

Replied August 2018

Richard B.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

Have used for a number of years and more recently upgraded to start using the departments feature.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, responses from support team, department feature and smart phone app. It easily integrates to our websites and we use it across multiple sites.

Cons:

Nothing really, everything just works. Reliably and as expected. Not had any problems with the software

Vendor Response

Hi Richard, thanks for leaving us a 5-star rating! If you ever have any questions, or would like to make a suggestion for a future feature, please feel free to let us know. Thanks again.

Replied January 2018

Ankush C.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

One of the most intiutive live chat tools

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install

Cons:

1. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website

Showing 1 - 10 of 107 Reviews

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