watsonx Assistant 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

watsonx Assistant

4.4

(10)

Pricing

Starting at $140.00 per month

About watsonx Assistant

watsonx Assistant (formerly known as IBM Watson Assistant) is a conversational AI solution that helps businesses with customer support, marketing, and sales. The software is cloud-based. The main features of IBM Watson Assistant include natural language processing, intent recognition, automated responses, and query suggestions.

Businesses can benefit from watsonx Assistant’s analytics, which facilitates monitoring of KPIs and metrics. The platform also helps with training the AI system without the need for coding.

watsonx Assistant subscriptions are offered on a monthly basis and support is provided via chat, email, phone, and FAQs.

watsonx Assistant Screenshots

watsonx Assistant Pricing and Plans

Starting price: $140.00 per month

Free Trial

Free Version

Lite

$0.00

one time

No plan information available

Plus

$140.00

per month

No plan information available

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watsonx Assistant Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of watsonx Assistant
A/B Testing
Ad Optimization
Adversarial Training
AI Copilot
AI Writing Assistant
Alerts/Notifications
API
Augmented Analytics
Automated Image & Video Editing
Automated Routing
Behavior Analytics
Brand Guidelines
Business Process Automation
Calendar Management
Call Management
Campaign Analytics
Canned Responses
Chat/Messaging
Code Generation
Collaboration Tools
Competitor Monitoring
Conditional Generation
Contact Management
Content Generation
Content Ideas
Content Management
Content Marketing
Contextual Guidance
Conversation Intelligence
Creative Design
Customer Database
Customer Engagement
Dashboard
Data Augmentation
Data Entry
Document Management
Email Response Control
Email Templates
Forecasting
For Marketing and Advertising
For Sales Teams/Organizations
Generative AI
Grammar Check
Intent Recognition
Interactive and Co-Creative Systems
Keyword Research Tools
Lead Engagement
Lead Management
Lead Qualification
Lead Scoring
Marketing Automation
Marketing Management
Meeting Management
Notes Management
Omnichannel Communications
Performance Metrics
Personalization
Personalization and Recommendation
Predictive Analytics
Predictive Modeling
Process/Workflow Automation
Product Recommendations
Prompt Engineering
Reminders
Reporting/Analytics
Revenue Tracking
Sales Activity Management
Sales Automation
Sales Forecasting
Sales Pipeline Management
Scheduling
Sentiment Analysis
SEO Management
Simulation and Scenario Generation
SMS Messaging
Speech Recognition
Task Management
Template Management
Templates
Text Analysis
Text Editing
Third-Party Integrations
Tone Selection
Transcripts/Chat History
Transfer Learning and Fine-tuning
Transfers/Routing
Transformer Model
Trend Analysis
Variation Autoencoder Models
Virtual Characters and Avatars

watsonx Assistant Integrations

Genesys Cloud CX

Zendesk Suite

Salesforce Starter

watsonx Assistant User Reviews

Overall Rating

4.4

Ratings Breakdown

50%

40%

10%

Secondary Ratings

Ease of Use

4.5

Value for money

4.2

Customer support

3.8

Functionality

4.2

Subrat K.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2022

One of the Robust Conversational AI Provider I have used so fae

Although this platform is a very easy and hand tool for chatbot developers and has a very well-developed NLP algorithm however the IBM team can work on adding some new functionalities to the platform such as checkboxes, dropdown, carousels, and radio options

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a very well-developed NLP algorithm I have used so far. I have been this platform for the past 1 year and I am quite happy about its functionality and performance.

Cons:

The response types can be increased and features such as checkboxes, dropdown, and radio options should be made available for users.

Reasons for choosing watsonx Assistant

It was a robust NLP technology that makes user's manual intervention as minimal as possible

Yasser A.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed April 2022

Easiest way to build AI chatbots

Its helping my clients to provide a better customer service without needing to hire a team to manage it, Watson Assistant rich features are good enough to serve businesses from all sizes and it handles large volume of users easily and smoothly, It's a one step solution and they dont need anything else, It's enough for them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy and quick to deploy Watson Assistant for my clients and how they easily able to use it without needing to reach back to us, Its helping them manage most of the customer service work without the need for employees, The main features that I like in Watson Assistant are: Text to Speech, optical charchtr recognition, Keyword extraction and named entity recognition. They are enough to get my client convinced.

Cons:

User Interface needs to get improved and its missing the regional languages support, Data visualization could be better and lastly the documentation could be much better because most of the troubles are hard to troubleshoot or to find answers for it.

Reasons for choosing watsonx Assistant

Because of the positive reviews and the features

Ty H.

Verified reviewer

Broadcast Media

201-500 employees

Used weekly for free trial

Reviewed September 2024

WatsonX review

Building is fine, but finding out how to fix steps in actions takes a lot of trial and error.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Controlling the actions and setting up look of the chatbot is easy.

Cons:

Action steps are buggy and skip steps. Customers are not pushing buttons like they're supposed to.

Ayushi S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Reviewed August 2024

Making it easy to use chatbots with IBM watsonx Assistant

Customizable customer support and business compliance platform, Provision of financial insights from market trends. Automated generation of daily reports. Mitigation of risk portfolio.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IT IS OMNI CHANNEL, Smart and useful NLP that gives human like amazing responses.

Cons:

Challenges with complex tasks. Offers limited customization space.

Rahul S.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for more than 2 years

Reviewed August 2024

Highly recommended - IBM Watsonx

Overall the experience has been great and the IBM cloud support is very good as well. Multiple ways to procure so you have options to pick what works best.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mature platform with industry catalogs, easy to build and maintain AI solution, out of the box integrations, advanced LLM models with bring your own LLM as well, and omni-channel feature

Cons:

Pricing is user based. Would be nice to have consumption based like per message.

Baran B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Reviewed October 2024

Best AI Assistant for our after-hour client experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and less cost to implement our system. Have ability to connect with our backend and make process.

Cons:

Monthly Active User and file discover costs are expensive.

Thato P.

Verified reviewer

Computer Software

Self-Employed

Used weekly for free trial

Reviewed August 2024

IBM WatsonX Review

My experience with IBM watsonX so far has been one of wonder and amazement, I'm still learning how to use it in ways that it can benefit business and customers and I can already see many of its potential use cases

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customization It is User friendly and Understand human Language Adjustable parameters Code generation Transparent and trustworthy AI

Cons:

Assistants recommend human assistance early websites if the conversation seem to diverge to other topics

Laura T.

Verified reviewer

Management Consulting

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Bot intelligenti per migliorare il customer care

Ho consigliato l’acquisto e configurato, all’interno di una società di gestione del risparmio, un chatbot con IBM Watson Assistant. Il chatbot sviluppato è in grado di rispondere agli utenti su domande relative ad uno specifico prodotto: i fondi pensione. Il software è in grado di fornire il contesto normativo che ruota attorno ai fondi, apprendendo tramite tacchine di machine learning eventuali novità, fornire informazioni sui costi dei prodotti, e rispondere a domande specifiche sulla posizione di un singolo cliente che ha già acquistato il prodotto è versato le prime quote. Il chatbot ha permesso di ridurre il lavoro degli operatori e migliorare la qualità del customer care delle compagnia. Ho consigliato l’uso di IBM Watson Assistant per l’esecuzione di tale progetto in quanto, seppur non economico, gode di un ottimo rapporto qualità prezzo.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

La flessibilità di IBM Watson Assistant è uno dei suoi grandi vantaggi. I chatbot basati sul software possono interagire con l’utente attraverso molteplici canali, come webpages oppure applicazioni di messaggistica istantanea, ciò semplifica l’esperienza d’uso del chatbot da parte dell’utente. Attraverso il machine learning l’elaborazione del linguaggio naturale, il software è in grado di interpretare il testo posto in input dall’utente, fornire risposte coerenti ed apprendere, dai feedback dell’utente, al fine di migliorare la qualità delle risposte future. Una volta che un utente entra in contatto con il chatbot è possibile segmentarlo, e tenere in memoria le conversazioni passate, questo permette di fornire risposte sempre più coerenti e personalizzate. L’integrazione del software con l’infrastruttura IT esistente si rileva semplice ed il supporto tecnico di IBM è molto veloce nel fornire risposte di dettaglio per superare eventuali difficoltà incontrate nel percorso di configurazione.

Cons:

Il prodotto non risulta semplice da usare in ogni suo aspetto, anzi per costruire dei chatbot avanzati, che forniscono risposte coerente e non frustrino gli utenti anziché aiutarli, offendono in tal modo l’effetto opposto di quello voluto da questi strumenti (migliorare il customer care) sono necessari molti mesi di lavoro e continui affinamenti. La tecnologia sottostante al software, è necessario tenere a mente, non permette ancora di gestire domande troppo ambigue o mal poste ed, in questi casi, bisogna rimandare la chat ad un reale operatore.

Reasons for choosing watsonx Assistant

Avevi già utilizzato il software in progetti passati e conoscevo la qualità dei chatbot che era in grado di produrre.

Elena P.

Verified reviewer

Management Consulting

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Costruire chatbot non è mai stata così semplice

IBM Watson assistant mi ha aiutato a costruire, esplorando varie opzioni, chat bar basi su whatsapp e piattaforme simili senza attingere alle mie capacità di programmatore. Ho trovato ottima la possibilità di rispondere alla domanda di Watson per poter avere il prodotto finale che desideravo.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

IBM Watson Assist è molto intuitivo. si può usare anche se non si è davvero esperti di programmazione. È necessario solo rispondere ad una serie di domande che, passo passo, ti guideranno al prodotto finale. Utile l'anteprima in tempo reale, specialmente se si sta esplorando le varie opzioni di creazione di bot. È possibile così scegliere il modello che meglio si adatta alle esigenze.

Cons:

Un piccolo inconveniente è che i modelli sono un po' basilari. Gradirei si potessero ordinare in base alla complessità, in gal modo gli utenti inesperti potrebbero scegliere quelli del loro livello.

Mohamed H.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Advanced but Simple and Smart Virtual Agent

We have used IBM Watson Assistant to create bots for our clients to help them reach a higher level of customer serving using the power of AI, Now they automated most of the responses and saved much time and human effort.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to use and simple to create truly intelligent chatbots that used to require lots of complex coding skills now it's done easily and rich with features.

Cons:

The search needs to be improved when searching in large models sometimes it feels like lost somehow, Needs to support more language and the data extraction needs to be easier and faster.

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