Kore 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Kore

4.4

(17)

Pricing

Starting at $500.00 one time

About Kore

Kore.ai is an on-premise and cloud-based conversational AI platform that helps businesses across airlines, healthcare, telecom, banking, insurance, retail, and other industries automate customer interactions via a unified portal. The platform enables organizations to streamline communication with clients and customers across voice and digital channels.

Kore.ai enables enterprises to design, create, launch, host and manage artificial intelligence (AI)-enables virtual assistants. It offers a host of features such as analytics, bot lifecycle management, developer collaboration, task execution framework, digital forms, conversational designer and more.

Kore Screenshots

Kore Pricing and Plans

Starting price: $500.00 one time

Free Trial

Free Version

Basic

$500.00

per user, one time

No plan information available

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Kore Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Kore
AI/Machine Learning
API
Business Process Automation
Contextual Guidance
For Developers
For Sales Teams/Organizations
Multi-Channel Communication
Natural Language Processing
Personalization
Reporting/Analytics
Sales Activity Management
Sentiment Analysis
Speech Synthesis

Kore User Reviews

Overall Rating

4.4

Ratings Breakdown

59%

24%

12%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.4

Functionality

4.5

John Epok P.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Deflect and Improve Self Serve Through Kore Ai

Overall experience is good, however, there are a few things that can be off-putting which Kore would need to improve further.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- intuitive Kore widget - integratable to Zendesk and other major ticketing plafforms - basic analytics and performance dashboards - ease of use on Bot flow training - helpful success and support team

Cons:

- integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk - Kore Team can improve further on their familiarization with integration to ticketing platforms.

Reasons for switching to Kore

Majorly on pricing and Bot features + success initiatives.

Will R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed April 2021

Excellent solution for chat automation.

We are using Kore to automate chat generation in order to help recruiters hire great talent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Robust feature set and thorough training process.

Cons:

Documentation can be a bit difficult to wade through at times.

Reasons for switching to Kore

Kore offers greater customizability and deeper technical integration.

Dikshant T.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

KoreAI Review Post 1 Year Of Usage

The platform is easy to manage. Its preety much simple to integrate the things but few of the features are not working as expected and to fix team is taking much longer which is painful and spoiling the customer experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is very much user friendly anyone can manage it easily without any technical support...

Cons:

Post asking for any enhancement team will take months to fulfill the requirement which spoil the overall experience as well as the customer experience too

Reasons for choosing Kore

The software is code free for initial development and is cost effective.

Chitrang A.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 6 months

Reviewed April 2021

Kore.ai Bots Platform Review

It's very easy to design virtual assistants which could be used for different purposes, the platform already provides the tools over the counter so that a user will not have to sit a design them, you need only care of the business logic which goes in the development of the bot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dialog tasks are very easy to implement, the types of input which are needed are very neatly documented and implemented, all of the options are very to navigate, some of the features like masking, small talk, and basic training is done by the builder itself. It's easy to add channels, use the agent transfer and expose the APIs. Overall a very good experience using this platform.

Cons:

The only thing which I feel could be improved is the sidebar on the bot platform, it's very hard to control the options on the sidebar on mouse hover since it keeps going up and down quite frequently.

Vendor Response

Chitrang, we're glad you had a good experience. Thank you for your feedback on enhancing the sidebar on the kore.ai virtual assistant platform- we appreciate this, as it helps us improve the experience of valued users like you.

Replied April 2021

Sathindu K.

Verified reviewer

Computer Software

10000+ employees

Used weekly for less than 2 years

Reviewed April 2021

Great and easy platform to build chatbots

As overall its a great tool. Nice UI/UX as a developer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user experience as a chatbot developer in kore.ai platform is great. It has all the tools to built the chatbot from the scratch. Even from the prototype stage. Bot flow creation is very easy and it has many advanced features too considering from AI perspective.

Cons:

I think collaboration can be improved further more. And for the cloud version I could not find a way to use specific version (Because it changes frequently)

Reasons for choosing Kore

I have tried several other bot building platforms including big names in the industry. But kore.ai is very easy to work with comparing to those. And has great NLP features.

Vendor Response

Hi Sathindu- Glad to hear that you liked the user experience. Thank you for such amazing feedback and for recommending the Kore.ai Virtual Assistant Platform. Hope you get the most out of it.

Replied April 2021

Amila V.

Verified reviewer

Computer Software

1001-5000 employees

Used weekly for less than 12 months

Reviewed April 2021

Highly recommend for those who are willing to build their own chatbot solutions

With my all the experiences in developing different chatbots using Kore.ai platform, I highly recommend this Kore.ai platform for anyone who are searching for a better Virtual assistant development platform for their purposes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful. Some features like managing interruptions and multiple requests, handle multiple intents within a conversation, analyse sentiment tones behind user responses, extracting entities from user utterances and many more. And also it's really easy to integrate our developed chatbots with other messaging/chat applications as it supports most of the popular channels such as Messenger, Slack, MS Teams, Skype etc. or even we can easily integrate with our custom web sites/pages as well.

Cons:

I feel that it would be better if the testing UI is developed as a different module within the platform to make it more usable.

Neha T.

Computer Software

10000+ employees

Used daily for less than 2 years

Reviewed April 2021

Good Platform to work on!

All end user questions are answered by the bot using Kore.ai.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to use. Don't have to write all the code from scratch to execute.

Cons:

Customer support is not that good. Difficulties in resolving issue.

Vendor Response

Hi Neha- Glad to hear that you found the Kore.ai Virtual Assistant Platform easy to use. Thank you for your feedback on customer support- we appreciate this, as it helps us improve the experience of valued users like you.

Replied April 2021

Lakshmi Prasanna V.

Verified reviewer

Computer & Network Security

10000+ employees

Used daily for less than 12 months

Reviewed April 2021

Very easy n flexible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very easy to create any huge bot in a minutes. I am very much interested and liked to work on it.

Cons:

As of now, nothing to include in it. I am very much satisfied.

Vendor Response

Hi Lakshmi - For you to say- "It's very easy to create any huge bot in minutes" makes our day! Thank you for such amazing feedback and for recommending the Kore.ai Virtual Assistant Platform. Hope you get the most out of it.

Replied April 2021

Ankitha B.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 6 months

Reviewed May 2021

Say hello to the new AI tool to get your ivr experience to the next level!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a great tool with abundant features and easy to navigate UI. I love how the an entire complex call flow spanning across multiple systems can be implemented under one BOT with Kore.ai while handling multiple features like machine learning, NLP etc. This product itself as so many in built features which are easy to use.

Cons:

Kore.aI has too many properties and features which are so good but at the same time can made it difficult to keep in mind/maintain while building new bot/making more changes to existing bot.

Thesni N.

Verified reviewer

Information Technology and Services

11-50 employees

Used other for less than 2 years

Reviewed April 2021

Kore.ai - Easy to learn