ManyChat 2026: Benefits, Features & Pricing

Wondering if ManyChat is right for your organization?

Our Chatbot Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ManyChat

4.6

(72)

Pricing

Starting at $15.00 per month

About ManyChat

ManyChat is a cloud-based chatbot solution designed to help small businesses drive chat marketing campaigns through social media platforms and text messaging. Key features include message broadcasting, drip marketing, A/B testing, audience segmentation and lead conversion.

The solution comes with a drag-and-drop interface, which allows businesses to design custom chatbots using predefined templates. Employees can use the solution to interact with prospects, capture contact information such as name, email address or phone number and add tags to audience groups as per actions performed. It includes a pause automation feature, which enables agents to stop incoming bot messages for a particular period while communicating with a single subscriber.

ManyChat offers integration with various third-party applications such as Google Sheets, Shopify, MailChimp, PayPal, Integromat, ConvertKit, ActiveCampaign and more. It comes with a mobile app for iOS. The solution is available on monthly subscriptions and support is provided via email and documentation.

ManyChat Screenshots

ManyChat Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ManyChat Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of ManyChat
A/B Testing
Activity Dashboard
Chat/Messaging
Communication Management
Contact Management
Customer Database
Customer Segmentation
Customizable Branding
Dashboard
Drag & Drop
Email Management
Feedback Management
Lead Generation
Live Chat
Machine Learning
Mobile App
Multi-Channel Communication
Multi-Channel Management
Performance Metrics
Proactive Chat
Real-time Consumer-facing Chat
Reminders
Reporting/Analytics
Segmentation
Tagging
Templates
Third-Party Integrations

ManyChat Integrations

Make

Klaviyo

Stripe

PayPal

Kit

Mailchimp

See all 9 integrations

ManyChat User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

24%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.0

Functionality

4.3

Wale A.

Verified reviewer

Internet

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Awesome chatbot tool

ManyChat helps me attain several marketing goals by engaging customers with Messenger bots; it also helps me get leads and useful data.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

As someone using ManyChat primarily for chatbots, the platform has everything I need. The interface makes it extremely easy to build the most complex flows. Apart from this, there are also powerful marketing tools at your disposal.

Cons:

It's hard to find something to complain about, honestly.

Emil L.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Revolutionizing Customer Service with ManyChat Chatbots

Overall, ManyChat is generally well-regarded as a powerful and user-friendly platform. It has a large user base and a growing number of integrations and partnerships, which can help businesses and organizations get the most out of their investment. However, as with any tool or platform, there may be some potential drawbacks to consider, such as cost, limited functionality, and privacy concerns. Businesses and organizations should carefully weigh the pros and cons before deciding if ManyChat is the right fit for them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Some of the most impactful features include:1. Automated chatbot flows: You can build automated chatbot flows with ManyChat that can respond to client queries, provide tailored messages, and even manage purchases and payments. Your marketing and customer service operations can be streamlined as a result.2. Segmentation and targeting:With ManyChat, you can build specialized audiences based on a range of variables, including geography, activity, and interests, and then deliver those audiences specific messages. You are thus able to send out communications that are more pertinent and distinctive.3. Integrations: Numerous prominent tools and platforms, such as CRMs, e-commerce platforms, and email marketing software, are available for integration with ManyChat. Your customer service and marketing operations can be made more efficient as a result.4. Visual flow builder: Even if you have little to no coding knowledge, you can easily develop and maintain chatbot flows with ManyChat's visual flow builder.5. Analytics and reporting: The analytics and reporting tools in ManyChat let you monitor your chatbot's effectiveness and pinpoint its weak points.Overall, these features can help businesses and organizations of all sizes improve their customer communications and engagement, leading to increased customer loyalty and satisfaction.

Cons:

Businesses and organizations should think about these potential negatives before adopting ManyChat as they would with any product or platform. A few possible drawbacks of ManyChat include:1. Limited functionality: Even while ManyChat offers a wide variety of features and integrations, not all businesses or organizations will find that it is able to suit their demands. Some situations can be better suited to more specialized or sophisticated chatbot platforms.2. Dependence on Facebook: ManyChat is essentially a chat platform for Facebook Messenger, therefore in order to use it effectively, businesses and organizations will need to be well-known on Facebook. Some people might not find this possible or appealing.3. Privacy concerns: Chatbots may raise privacy concerns for certain users, especially if they are being utilized to process orders or payments. To allay these worries, companies and organizations using ManyChat should be open about their data collecting and usage practices.Overall, while ManyChat can be a powerful and useful tool for improving customer communication and engagement, it is important for businesses and organizations to carefully consider their needs and resources before deciding if it is the right fit for them.

Anne S.

Verified reviewer

Computer Software

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed May 2024

Support is Nonexistent.

Abysmal. I am incredibly unimpressed with their customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Literally nothing. This product has no human team that I can identify, and continues to bill us following a termination notice sent in compliance with their TOS.

Cons:

I've never actually used the product because it is impossible to access support, get the primary account holder reassigned, or terminate service.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Chatbots made easy but with a tradeoff

Very positive. It's a great tool for marketing, advertising, collecting data and automating conversations that are basic and/or very repetitive within your operations/sales funnel. However this isn't machine learning or AI, so if you require more advanced tools you may be better off with other tools or hiring a specialist to develop more capable and flexible options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

No need of coding knowledge Relatively easy to implement. Great set of tools to launch basic to medium level of chatbots in regards of complexity. Free tools don't feel limited if your trying starting out or have basic needs. Payment tiers are based on your audience/subscriber base so it doesn't feel like your being forced to pay more than what your page needs.

Cons:

With the easy to use interface comes a tradeoff in regards of final complexity of what you may deploy. If you're looking for a toolkit that allows you to develop chatbots you might be better off searching for other options. You're tied down to the compatibility options offered at the time by manychat. Bots require to be tied to a social media account. Managing more than one account at the same time may prove cumbersome.

Verified

Reviewer

E-Learning

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed April 2022

Amazing chat automation tool

Helps me automate chat and build engagement with website visitors which is tailored to their responses via the chatbot flow.

Ratings Breakdown

Ease of use

Functionality

Pros:

Love that it allows me to customize ManyChat to my brand colours and then add ManyChat to my website via HTML code. You can easily select and choose the pages on my website where ManyChat is to be displayed and where it isn’t. You can preselect for how much the duration of chat pop-up to appear on your website page. Sometimes immediate pop-up feels annoying so I love that they have this option available. They keep on bringing new features and I am excited to try the newest added Instagram dm automation feature. They make it easy to automate the chat flow, which enables you to redirect visitors to pages or lead magnets tailored to their responses in the automated chatbot flow. I like that in addition to the automation of Messages I can manually check and reply to messages from inside my Facebook account itself and don’t need to log in to Manychat once it is set up for automation.

Cons:

Setting up chatbot automation has a bit of a learning curve which you need to be patient with if you want to do it yourself rather than delegating it. Not easy to work on ManyChat via mobile app, as compared to the web app.

Kelby C.

Verified reviewer

Publishing

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed August 2023

Great Software Idea hindered by Bugs and Poor Customer Service.

Signed up for a free trial a year ago. Saw the potential but wanted to look at other options before committing to the platform. The free trial ended and was charged for months without being able to even log into the service to cancel or use. Was receiving receipts to my business email address but couldn't use that email address to log in/recover my password. Finally figured out it I had to authenticate via Facebook for access. The platform has a lot of great features that don't consistently work. Have reported several bugs and issues that customer support goes overboard with attempting to indemnify themselves from rather than addressing. Adding an additional account caused the primary account to disconnect from Meta and issues for the following week because their system didn't properly interface with Meta Account/Business Manager.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it works, it's quite effective at turning the activity through our social channels into actual leads and site traffic.

Cons:

Unfortunately, it doesn't always work and this has led to turn activity through our social channels into frustrated people and missed opportunities

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed October 2021

Smart bots to build your email list and increase your conversions

ManyChat offers a lot of options for people who want to engage their audience (and grow their email list). For me, this was the ideal tool to start using bots and it was easier than I expected. ManyChat comes with great features out of the box and templates that make getting started easy. The interface is modern, the software is updated frequently and well-supported. With so many people using this for different purposes, it's also easy to get inspired by other businesses. There's a whole community of ManyChat users that's sharing their strategies and examples. You can learn a lot from that. I certainly did, it has inspired my marketing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is an easy to use chat bot tool that has a lot of features for affordable pricing. It's one of the easiest bot software tools I've used for FB Messenger, and you can also use it for other channels (or a combination), which is really awesome. This smart tool helps creating engaging conversations while boosting your email leads and sales. It's very versatile, unlike other tools. I'm impressed with how well-thought-out this software is.

Cons:

I don't have anything that annoys me. It's a solid tool with plenty of documentation so even though I was completely new to bots, I had one up and running quickly.

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2022

Manychat the best worker in your company

My experience with Manychat its incredible, cause (in my particular case) has open a new way to communicate with our clients. More personal, more clase, more REAL.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the BEST feaute of manychat its the possibility of using broadcast. Cause you can send to all your base of data the información at the same time.

Cons:

In the last two months, when you send a flow to one of the clientes, the conversation goes all the way up and you have to go down again wach time, making It a little more difficult to use.

Verified

Reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2022

Excellent value for the money

It is simple to use, simple to put into practice, and quite versatile when it comes to making changes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We chose ManyChat as our website's initial chatbot, and considering its cost, we saw excellent results. The chat comments received from our customers were well received.

Cons:

It can occasionally be challenging for it to accurately collect the customer's responses, as it is with most chatbots.