Olark 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Olark

4.5

(471)

Pricing

Starting at $29.00 per month

About Olark

Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite.

Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.

Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.

Olark Screenshots

Olark Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Olark

$29.00

per month

Plan includes:

Automation
Chat Analytics
Chat Notifications
Chat Tools
Chat Transfers
Customization
File Sharing
Integrations
Powerups
Security

Olark Pro

Pricing available upon request

Plan includes:

Chat and Email Support
Chatbot Automation
Dedicated Account Manager
Help Center Access
Live Training
Payment Options
Priority Support
Professional Services Access
Video Chat

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Olark Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Olark
Activity Dashboard
API
Collaboration Tools
CRM
Customizable Branding
Geotargeting
Interaction Tracking
Offline Form
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Screen Sharing
Search/Filter
Single Sign On
Surveys & Feedback

Olark Integrations

Shopify

Freshdesk

SugarCRM

Google Analytics 360

Groove

Unbounce

See all 26 integrations

Olark User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

33%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.6

Functionality

4.3

Shayne H.

Verified reviewer

Internet

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

The Best Customer Service Add On!

Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitely more reliable. Apart from work, I also use Olark for one of my e-commerce side businesses. Right now, it can easily be integrated with WordPress. Not sure about other platforms, though.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. 2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations! 3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up. 4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience.

Cons:

1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great. 2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative.

Cynthia B.

Verified reviewer

Professional Training & Coaching

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed January 2025

Live Chat that WORKS

It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs. This has been a long journey that keeps evolving and maturing with constant feedback and teamwork

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chat capabilities are fast, useful, and easy to manage. The system is great showing important data to better support the client. Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better.

Cons:

Chat management when multiple users are using the platform for support is not great. It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.

Kevin M.

Verified reviewer

Marketing and Advertising

51-200 employees

Used unspecified for less than 2 years

Review source

Reviewed March 2019

Easy to use, Easy to Integrate

Ratings Breakdown

Ease of use

Functionality

Pros:

As an online marketer, one of the best things about Olark is that it integrates well with most anything and is actually trackable. The fact that I can track chat conversions within ad platforms is a huge plus for me.

Cons:

There wasn't much that I didn't like about OLark to be honest.

Kyle A.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Very serviceable chat for your website

Quite good experience, used their service for well over 5 years without many complaints or outages.

Ratings Breakdown

Ease of use

Functionality

Pros:

Chat worked exactly as expected, allows our CS team to respond to customers chatting in on our website. Can see customers locale which is helpful to discern scam/junk chats.

Cons:

This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate window/tab.

Romina J.

Verified reviewer

Electrical/ Electronic Manufacturing

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2022

Easy to use tool

Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are essential to communicating with your customers, and it allows you to keep track of the activities and interactions of your customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales.

Cons:

I have not obtained negative aspects of this software, it has offered me a fairly protected commercial tool, I have been able to increase sales and obtain better performance in terms of communication with my clients.

Vendor Response

Hi Romina, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com

Replied March 2023

Ifeoma O.

Verified reviewer

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Easy to use support solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark. Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients. I like the searchable transcript feature , which ensures every conversation between sales agents and web. visitors are saved in the cloud. Thereby allowing anyone on the sales team to search through the chat transcripts either for analysis purposes or to follow up on previous conversations. It has an efficient mobile approach ,which has ensures users who communicate with the website team via mobile phones, have a quality experience just as someone communicating via pc or tablet.

Cons:

Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good.

Crystal I.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

Best Live Chat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Olark is hands down the best chat software we have used based on functionality, ease of use, and price. We have used 2 other softwares and none compare to Olark. Olark is easy to customize to fit your website (color scheme, style, design, etc) and it is easy to use (for both back end and front end users). We found our users are more engaged when chatting to us through Olark.

Cons:

The only complaint we have is that we can't share seats. This makes sense. Olark doesn't want you to only purchase one seat, yet have multiple users using it. I guess we were blessed in the last software we used which allowed us to have 2 people for one seat. The other software failed in other regards though, so we are fine paying for multiple seats with Olark. I guess we actually have one more complaint: people who chat with you can upload screenshots, but not the other way around. We cannot upload screen shots into the chat while chatting with people. This makes it difficult sometimes. We have to explain via words where to click on our website or where to sign a document. We would love if a feature was developed where both front end and back end users could attach screenshots.

Santiago A.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for free trial

Review source

Reviewed April 2019

There is no better option today than Olark.

Every time a potential client came in, we noticed that soon after we left our portal, we began to prove that it was what was needed, and we noticed that the accompaniment in the purchase is fundamental, especially when it comes to highly specialized articles. We looked for options similar to Olark but none offered that great ability to adapt to our needs, so we decided to install their live chat platform and the results changed completely, from having visits of a few minutes to a secure sale after each interaction. Apart from that, we achieved an integration with another platform such as Slack, which has led the work team not to lose any sales, and at the same time, has integrated us more as a team for common purposes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When working with businesses of all kinds, especially the one that is linked to sales and customer service, one of the aspects imposed by the criterion of a good or bad experience is customer service. That's why I like Olark a lot, because you can offer an exclusive experience, which translates into higher sales. Since we used Olark, we have attracted more people, because thanks to its platform, it allows you to respond in record time, all those doubts about your products or services. Another thing that I like, is the ability that offers you to customize the chat to the corporate image of your company. Also, when you start communicating with any visitor, it allows you to know valuable data for your work, information such as location and contact details. Live chat is so important to us, and the best option you can find is Olark.

Cons:

All their years of experience offer you a shielded commercial option, which makes me not identify negative aspects of their platform or their services, quite the contrary, I have compared them with others and greater are the profits, a marvel.

Nathan P.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

What Olark lacks in functionality, it makes up for in simplicity and clean UI

Overall, I've loved using Olark as a simple sales and support tool. However, any ticket creation or formal integrations are lacking. If you're looking for a tool that is more than a simple one-to-one, one time communication tool, then I would look elsewhere.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The UI is clean, easy to use, and is honestly just pleasant to log into every day. Beyond that though, the shortcuts are helpful, and the storage of past chats is really advanced for the price point, and easy to sort through and keep track of. Lastly, the reporting and metrics are helpful in making informed decisions.

Cons:

There isn't a lot to Olark. It's a chat tool, pure and simple. The integrations are available, but they aren't easy to connect, and they don't provide a lot of output for the trouble.

Alan O.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Helped up convert bigger customers and expand customer service

The team had been using Olark for support before I joined and had it available for everyone looking at the website. When I joined I did some analysis to see if it was worth keeping Olark running on the front-end of the website where non-customers could use it. Or could we save money and resources and just make the support available to customers after they logged in. I was very nicely surprised to find that leaving it on the front of the website resulted in us converting customers x3 times the average size. I guess they liked to check us out and make sure there were real people there to talk to if any issues. The end numbers were that for every hour a support person was answering questions on the site we were earning a little over $100 in return. These numbers resulted in us actually expanding the customer success team to make sure all time zones were covered.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up and run with a distributed support team across the world.

Cons:

No real downsides. The software worked exactly as advertised.

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