Tidio 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tidio

4.7

(590)

Pricing

Starting at $24.17 per month

About Tidio

Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.

With Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.

At the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.

Tidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.

Get started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.

Tidio Screenshots

Tidio Pricing and Plans

Starting price: $24.17 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

50 Handled Conversations
Live Chat
Help Desk
Social media integrations
50 Lyro AI conversations (one-time)
100 Flows visitors reached

Starter

$24.17

flat rate, per month

Plan includes:

100 Handled Conversations
Live Chat
Help Desk
Social media integrations
Basic analytics
Live visitors list
Operating hours
Support over live chat
50 Lyro AI conversations (one-time)
100 Flows visitors reached

Growth

$49.17

flat rate, per month

Plan includes:

250 Handled Conversations
Live Chat
Help Desk
Social media integrations
Advanced analytics
Live visitors list
Operating hours
Support over live chat
Tidio power features
No Tidio branding (add-on)

Plus

$749.00

flat rate, per month

Plan includes:

Custom quota of Handled Conversations
Live Chat
Help Desk
Social media integrations
Advanced analytics
Live visitors list
Operating hours
Support over live chat
Tidio power features
Custom branding

Premium

$2,999.00

flat rate, per month

Plan includes:

Unlimited Handled Conversations
Live Chat
Help Desk
Social media integrations
Advanced analytics
Live visitors list
Operating hours
Support over live chat
Tidio power features
Custom branding

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Tidio Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Tidio
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Application Management
Assignment Management
Audience Targeting
Augmented Analytics
Automated Responses
Automated Routing
Autoresponders
Batch Communications
Campaign Segmentation
Canned Responses
Case Management
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Complaint Monitoring
Compliance Management
Configurable Workflow
Contact Database
Contact Management
Contextual Guidance
Conversation Intelligence
CSAT Survey Structure
Customer Communication
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Document Storage
Drag & Drop
Email Automation
Email Marketing
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
For eCommerce
For Sales/Marketing
For Sales Teams/Organizations
Generative AI
Geotargeting
Help Desk Management
Human Handover
Inbox Management
Intent Recognition
Interaction Tracking
Issue Management
Issue Tracking
Knowledge Management
Language Detection
Lead Capture
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Machine Learning
Macros/Templated Responses
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multiple Data Sources
Natural Language Processing
Negative Feedback Management
NPS Survey Structure
Offline Form
On-Demand Communications
One-to-One Messaging
Performance Metrics
Personalization
Pre-Configured Bot
Prioritization
Proactive Chat
Process/Workflow Automation
Product Recommendations
Query Suggestions
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Routing
Sales Activity Management
Search/Filter
Secure Data Storage
Self Service Portal
Sentiment Analysis
Single Sign On
Social Media Integration
Social Media Monitoring
SSL Security
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Template Management
Text Analysis
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Video Chat
Video Support
Visual Analytics
Website Integration
Widgets
Workflow Management

Tidio Integrations

WordPress

Integration rated 4.9 from 31 reviews

Shopify

Integration rated 5.0 from 15 reviews

Google Analytics 360

UserVoice

Wix

Zendesk Sell

See all 43 integrations

Tidio User Reviews

Overall Rating

4.7

Ratings Breakdown

79%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.6

Roger A.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed January 2026

Useful chat tool for customer support

Overall my experience is good. It offers good value for money and works well for customer support and chat automation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid.

Cons:

There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it!

Vendor Response

Thank you Roger for your review!

Replied January 2026

CESAR ALBERTO H.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Reviewed June 2025

Automation all in one place, For Marketing Guys, Who doesn't Know Code

I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code

Cons:

The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp.

Reasons for switching to Tidio

It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff

Vendor Response

Thank you, Cesar for the review! Good news – you can set Lyro up to work with WhatsApp. See this help center tutorial: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h_01HXH9YDMS92FQXGBEQG5CF5SY If you need any additional help, reach us at support@tidio.net Hope this helps :) Gracias, César, por la reseña. ¡Buenas noticias! Puedes configurar Lyro para que funcione con WhatsApp. Consulta este tutorial del centro de ayuda: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h_01HXH9YDMS92FQXGBEQG5CF5SY Si necesitas ayuda adicional, contáctanos en support@tidio.net ¡Esperamos que te sea útil! :)

Replied July 2025

Margaret L.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Upgraded Tidio Chat Experience

Previously 4

I've used Tidio on 4 websites because it ads legitimacy to a website. My current website is an art site so it helps to anwser questions visitors may have about my art and events. Also I can download an app so that I can be notified of client interest on my smartphone.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Functionality

Pros:

Tideo has been upgraded with ai and so far it's been a great experience on my art website. It's much more flexible when a site doesn't have live support.

Cons:

The upgrade portion is a little costly. There are 3 versions. However they still offer the free version without the ai tools.

Vendor Response

Thank you, Margaret! Hope you enjoy using Tidio :-)

Replied January 2026

Grimault C.

Verified reviewer

Internet

2-10 employees

Used daily for more than 2 years

Reviewed June 2025

The best solution to never miss a visitor in our virtual spaces

Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment.

Cons:

The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations.

Reasons for choosing Tidio

The real-time visitor alerts are by far the most valuable feature. As soon as someone enters our Atlantis virtual space, we’re instantly notified and can welcome them live. The interface is intuitive, and the free version is more than enough to get started. It’s the perfect add-on for enhancing customer experience in a 3D immersive environment.

Vendor Response

Thank you, Grimault for your review!

Replied July 2025

LUIS RODRIGO H.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Reviewed June 2025

TIDIO automation for those who Don't know Code, Specially for the Marketing Guys

In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys

Cons:

I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat.

Reasons for switching to Tidio

n8n was literaly for programing guys, I didn't Know programing, But Tidio was easy to use even though I don't know code

Vendor Response

Thank you, Luis! BTW, you can absolutely set up Lyro to work with WhatsApp - just navigate to Configure > Channels > and toggle WhatsApp on :) As for training Lyro on your website, I'm not sure what you mean, but Lyro should be absolutely fine scraping your product pages and learning from them. Reach out to us at support@tidio.net and we'll help you out

Replied June 2025

Verified

Reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for more than 2 years

Reviewed June 2025

Simple, Smart, and Efficient Support Tool

Overall, my experience with Tidio has been smooth and positive. It’s easy to set up, the AI works well, and it helps us manage customer support more efficiently. With less reliance on human performance. The era of live chat is moving away to AI chat and ticketing system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company.

Cons:

What I don’t like is that to scale up and unlock advanced features, you need the PRO plan, which is nearly 5x more expensive than the basic one. Like custom API connection - only in PRO

Reasons for choosing Tidio

Ease of use and pricing, 5 years back when I was implementing this solution

Vendor Response

Thank you for the review :)

Replied June 2025

Guillermo G.

Verified reviewer

Renewables & Environment

11-50 employees

Used daily for free trial

Reviewed May 2025

Powerful tool for sales and service

The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers

Cons:

Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production

Reasons for choosing Tidio

Features, AI chat and scalability to other instances of my business

Vendor Response

Thank you, Guillermo, for the thoughtful review!

Replied May 2025

Abhishek J.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Reviewed June 2025

Best AI Chat Bot

I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc.

Cons:

Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times.

Reasons for switching to Tidio

Because i like Lyro AI Agent in tidio. Then we switched to tidio.

Vendor Response

Thank you, Abhishek, for taking the time to review Tidio :)

Replied June 2025

Carl R.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 6 months

Reviewed June 2025

Great Value Chat Platform with Smart Automation

Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get.

Cons:

Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be.

Reasons for choosing Tidio

We considered HubSpot Live Chat, LiveChat, and Intercom. While each had strengths, Tidio stood out for its balance of features, affordability, and ease of setup, especially for a lean team wanting fast lead capture without the overhead of a full CRM platform.

Vendor Response

Hi Carl, thank you so much for this review!

Replied July 2025

aniket g.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 2 years

Reviewed September 2025

Easy to use Chat Bot for website

I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great.

Cons:

When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio.

Reasons for switching to Tidio

Lot of challenges in tawk to chatbot. it is disconnection from website again and again automatically

Vendor Response

Thank you for the review! In case any issues with notifications, don't hesitate to reach out at support@tidio.net, the Team will be there to assist!

Replied September 2025

Showing 1 - 10 of 590 Reviews

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