Zoho SalesIQ 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zoho SalesIQ

4.4

(98)

Pricing

Starting at $10.00 per month

About Zoho SalesIQ

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.

Zoho SalesIQ Screenshots

Zoho SalesIQ Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Free

$0.00

flat rate

Plan includes:

100 Chat Sessions/Month
Basic Visitor Information
Canned Replies
Credit Card Masking
Daily Reports
File Sharing
Integration With Zoho Apps
Mobile SDK
Track and Engage With 10k Visitors/Month

Basic

$10.00

per user, per month

Plan includes:

1000 Chat Sessions/Month
1 Custom Chatbot
Articles and Faqs
Branding
Business Hours
Chat Routing
Chat Transfer and Group Chat
Click to Call & Screensharing
Departments
Email Signature Chat

Professional

$17.00

per user, per month

Plan includes:

5 Custom Chatbots
Apple TV App
Block IP
Data and Action Widgets
Everything in BASIC Plus
Facebook Messenger
Operator Chat Monitoring
Telegram Messenger
Track and Engage With 100k Visitors/Month
Unlimited Chat Sessions

Enterprise

$25.00

per user, per month

Plan includes:

10 Custom Chatbots
Abusive Content Management
Answer Bot
Chat Translation
Cloud Telephony and PBX
Company Profile Enrichment Using Zia
Everything in PROFESSIONAL Plus
Track and Engage With 200k Visitors/Month

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Zoho SalesIQ Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Zoho SalesIQ
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Responses
Automated Routing
Behavior Tracking
Campaign Management
Chatbot
Code-free Development
Collaboration Tools
Communication Management
Contact Database
Contact Management
Content Creation
Content Management
Conversion Tracking
CRM
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Data Blending
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
For Sales/Marketing
For Sales Teams/Organizations
For Websites
Geotargeting
Integration into Third Party Applications
Interaction Tracking
Language Detection
Lead Capture
Lead Qualification
Live Chat
Meeting Management
Monitoring
Multi-Language
Multi-User Collaboration
Natural Language Processing
Performance Metrics
Pre-Configured Bot
Proactive Chat
Query Suggestions
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search/Filter
Single Sign On
Social Media Integration
Surveys & Feedback
Tagging
Widgets

Zoho SalesIQ Integrations

Shift4Shop

BigCommerce

Mad Mimi

Shopify

Squarespace

TeamSupport

See all 44 integrations

Zoho SalesIQ User Reviews

Overall Rating

4.4

Ratings Breakdown

59%

28%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.1

Functionality

4.3

Sarp O.

Verified reviewer

Internet

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2025

Awesome chat management and chatbot solution for driving sales

Great! It helps solve so many problems in just one solution. No need to jump between different platforms to manage chats.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to connect and manage all my chats from different social media channels in one platfom is awesome!

Cons:

Its interface is pretty easy to use but it could make better use of color coding to help navigate

Reasons for choosing Zoho SalesIQ

It offers a lot more capabilities that are critical to our business compared to Brevo's chat function.

Divaldo C.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 12 months

Review source

Reviewed February 2024

Excelent software for online support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature.

Cons:

As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.

Reasons for switching to Zoho SalesIQ

I was looking to use all zoho tools and thats why

Verified

Reviewer

Individual & Family Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Zoho Sales IQ Chatbot does not give answers based on our Knowledgebase

Poor. We have many customer complaints. Ive tried to introduce an AI Advisor to the Zoho Team but they dont wish to pay a consultant for advice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was looking for a tool that integrated with our CRM and knowledgebase, but Zobot from Zoho Sales IQ did this poorly.

Cons:

Zoho Sales IQ Chatbot is poor and does not work. The product is misleading and we have many complaints and lost business from it. It is unable to be trained on our Knowledgebase and I would not recommend this tool. Im going to try Wonderchat.

Ed H.

Verified reviewer

Photography

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Great visitor tracker and front-end communication for my site visitors

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients.

Cons:

Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin.

Reasons for switching to Zoho SalesIQ

SailsIQ is part of the Zoho One platform, which is the backbone of my small business. It is so well integrated into CRM and other social tools, that it was a no-brainer to take the most out of it.

Mario S.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Sales IQ is real time website engagement

It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can see what visitors do on your website and you can get in contact with them to bring information or help

Cons:

To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice)

Reasons for choosing Zoho SalesIQ

ZOHO One as company solution as a whole is perfect. And Sales IQ is included.

Peter F.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am

Cons:

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Reasons for choosing Zoho SalesIQ

Price, connectivity with the rest of the Zoho suite.

Kevin V.

Verified reviewer

Internet

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Good tool integrated in the Zoho suite

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside.

Cons:

The chat window is not very customizable and reporting is not easy to manipulate.

Reasons for choosing Zoho SalesIQ

Price is way under other softwares like Intercom

Victor d.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed December 2022

Very good enough and reliable tool

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The dashboard is simple and intuitive, making it easy to find exactly what I need. It offers great insights into customer behavior and helps me adjust my sales strategies. It's also great that it integrates with other Zoho products.

Cons:

It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights.

Reasons for choosing Zoho SalesIQ

Integration with Zoho Suite.Price-value ratio.