Zoho SalesIQ 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zoho SalesIQ

4.4

(98)

Pricing

Starting at $10.00 per month

About Zoho SalesIQ

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.

SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.

Zoho SalesIQ Screenshots

Zoho SalesIQ Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Free

$0.00

flat rate

Plan includes:

100 Chat Sessions/Month
Basic Visitor Information
Canned Replies
Credit Card Masking
Daily Reports
File Sharing
Integration With Zoho Apps
Mobile SDK
Track and Engage With 10k Visitors/Month

Basic

$10.00

per user, per month

Plan includes:

1000 Chat Sessions/Month
1 Custom Chatbot
Articles and Faqs
Branding
Business Hours
Chat Routing
Chat Transfer and Group Chat
Click to Call & Screensharing
Departments
Email Signature Chat

Professional

$17.00

per user, per month

Plan includes:

5 Custom Chatbots
Apple TV App
Block IP
Data and Action Widgets
Everything in BASIC Plus
Facebook Messenger
Operator Chat Monitoring
Telegram Messenger
Track and Engage With 100k Visitors/Month
Unlimited Chat Sessions

Enterprise

$25.00

per user, per month

Plan includes:

10 Custom Chatbots
Abusive Content Management
Answer Bot
Chat Translation
Cloud Telephony and PBX
Company Profile Enrichment Using Zia
Everything in PROFESSIONAL Plus
Track and Engage With 200k Visitors/Month

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Zoho SalesIQ Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Zoho SalesIQ
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Responses
Automated Routing
Behavior Tracking
Campaign Management
Chatbot
Code-free Development
Collaboration Tools
Communication Management
Contact Database
Contact Management
Content Creation
Content Management
Conversion Tracking
CRM
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Data Blending
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
For Sales/Marketing
For Sales Teams/Organizations
For Websites
Geotargeting
Integration into Third Party Applications
Interaction Tracking
Language Detection
Lead Capture
Lead Qualification
Live Chat
Meeting Management
Monitoring
Multi-Language
Multi-User Collaboration
Natural Language Processing
Performance Metrics
Pre-Configured Bot
Proactive Chat
Query Suggestions
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search/Filter
Single Sign On
Social Media Integration
Surveys & Feedback
Tagging
Widgets

Zoho SalesIQ Integrations

Shift4Shop

BigCommerce

Mad Mimi

Shopify

Squarespace

TeamSupport

See all 44 integrations

Zoho SalesIQ User Reviews

Overall Rating

4.4

Ratings Breakdown

59%

28%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.1

Functionality

4.3

Rahul R.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

A product what makes customers smile and connect

Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add

Cons:

Customer support should be improved. We may not require all the time. But this has to taken care.

Reasons for choosing Zoho SalesIQ

Easy to use and costing and on boarding

Reasons for switching to Zoho SalesIQ

Cost and customer support

Pedro L.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed March 2024

An awesome solution for all our business needs

Ratings Breakdown

Ease of use

Functionality

Pros:

Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward.

Cons:

Not all applications are well-integrated for seamless collaboration. There are restrictions on account-level settings and structures.

Connor S.

Verified reviewer

Financial Services

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed November 2024

Measuring traffic to your website

We use Zoho Sales IQ to help us measure traffic to our website with new leads and repeat clients that are in our CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM.

Cons:

As not overly techy people, this platform was more challenging to setup and use than other Zoho products.

Deepak B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Best in class chat comes like phone call

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.

Cons:

Zoho has almost everything, so for other features like support documents we use Zoho helpdesk.

Kiran S.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for less than 12 months

Review source

Reviewed October 2022

Best tool for Pro-Active Prospect Farming

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Customizable reports help in understanding the prospects trends 2. Chat bots help is answering prospects during off hours. 3. Live monitoring help in understanding the landing page success.

Cons:

1. There is a delay in notification. 2. Mobile version needs improvement. 3. Support team could improve their turn around time.

Mahbub A.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Zoho SalesIQ is essential for online customer service

Excellent performance with vey minimum or no issues at all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Cons:

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

Sean R.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed February 2018

this is NOT just a chat program

you close deals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Cons:

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Melien B.

Verified reviewer

Photography

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

Customers love our quick response

Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

So far no complaints. Salesiq does what we need.

Jeremy M.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

Well Designed but Unreliable

SalesIQ has been useful to keep connected with our current customers and help them use the product in real-time. However the unreliability in connection issues has made it difficult to rely on this product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The design is simple and easy to use. We have 3 operators who have never felt this product is confusing in its functionality. I also like its integration with Zoho Desk, where tickets are created automatically.

Cons:

We've had serious connection issues. Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later. I once watched messages previously

Natalia Z.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

It's a great way to interact with our customers as CSM

Ratings Breakdown

Ease of use

Functionality

Pros:

We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat. The chats integrate with Zoho CRM and I can see the questions they asked on the chat it's easy to use, I can have it on my phone too.

Cons:

I find a bit hard to find a chat I just closed, but it's a minimal thing.

Showing 1 - 10 of 98 Reviews

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