Canny 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Canny

4.6

(71)

Pricing

Starting at $19.00 per month

About Canny

Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards.

Features of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features.

Canny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions.

Canny Screenshots

Canny Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Free

$0.00

usage based, per month

Plan includes:

25 tracked users
Unlimited posts
Automatic feedback capture
Unlimited boards
Changelog
Private boards
Roadmaps
API & Webhooks
Intrenal comments
Data privacy

Core

$19.00

usage based, per month

Plan includes:

100+ tracked users
Custom domains
Content translations
Segment ingration

Pro

$79.00

usage based, per month

Plan includes:

100+ tracked users
Project management integrations
Advanced privacy
Custom post fields
User segmentation
Automation rules
Smart replies
Comment summaries
Zapier integration
custom statuses

Business

Pricing available upon request

Plan includes:

5,000+ tracked users
SSO integrations
CRM integrations
Custom admin roles
Security review

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Canny Features

Popular features found in Product Roadmap
Guest Access
Idea Management
Milestone Tracking
Project Planning
Task Management
Task Scheduling
Timeline Management
Visualization
Workflow Management
More features of Canny
Alerts/Notifications
API
Bills of Material
Chat/Messaging
Collaboration Tools
Commenting/Notes
CRM
Customer Segmentation
Customizable Branding
Discussions/Forums
Feedback Management
Idea Ranking
Ideation
Innovation Management
Multi-Channel Data Collection
Polls/Voting
Predictive Analytics
Prioritization
Product Lifecycle Management
Product Roadmapping
Project Management
Real-Time Data
Release Planning
Resource Management
Single Sign On
SSL Security
Status Tracking
Tagging
Third-Party Integrations
Widgets

Canny Integrations

Slack

Integration rated 4.8 from 10 reviews

HubSpot CRM

GitHub

Jira

Discord

Zapier

See all 15 integrations

Canny User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

30%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.6

Functionality

4.3

Aranza V.

Verified reviewer

Computer Software

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed December 2025

Excellent feedback management and Slack integration

Overall, it is a great tool that has improved how we listen to our customers. The setup was smooth, and the integrations work well. If they added Spanish support for the widget, it would be perfect for our market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really like the Changelog feature, specifically the ability to use filters. We recently started using the feedback board and the Slack integration has been incredibly useful for our workflow; it makes it very easy to push client feedback directly to our board.

Cons:

The main downside is that the user-facing plugin/widget does not translate to Spanish. We need better localization options for non-English speakers.

Emily H.

Verified reviewer

E-Learning

201-500 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Solid feedback tool with serious potential to go even further.

Overall good, but I'm excited to see what else Canny releases in terms of functionality. It's been easy to learn, the support has been awesome and our customers have been very active since launch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Canny is very intuitive and has been easy for our customers to get to understand. I like the search functionality it has and the ability to showcase similar posts when a customer is submitting something. I also like the integrations with things like Hubspot and the scoring functionality, allowing us to integrate our customer data to help prioritize requests. I'm thankful for the administrative capabilities like merging posts, reviewing and exporting data about the author, commenters and voters, and the ability to have my team easily in canny and interacting with each other + our customers.

Cons:

Some of the automations and setup processes are a bit clunky. I don't like the fact that the categories are per board, so we have to set those up individually each time and the fact that nothing can really be duplicated. I ended up having to make 11 automations that covered a similar task, but created each one manually. The ability to duplicate certain things as an admin would be incredibly helpful. Also, some of the visual limitations are frustrating. Why am I only limited to 3 statuses on the page and why can't I customize the page more?

Reasons for switching to Canny

I was not part of the decision making, but I do know overall our leadership is very happy with Canny vs our previous board.

Freeman C.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Canny Review

I think overall it has been so-so. The product vision is decent, but execution is quite difficult to get off the ground. There's a lot of nuances with how to effectively utilize boards, roadmaps, categories/tags, etc. so it's difficult to get off the ground. I've been working with [sensitive content hidden], but I think some implementation/solutions support could have been very beneficial. At the end of the day, the best product is the one that people are willing to use, and currently it's been a challenge for me to position this as a huge value add to our current processes. I see the vision, but initial setup can be a very large lift.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that Canny is *generally* a pretty intuitive tool. I think part of it is that the use cases for Canny itself are generally not that varied, but just by watching a couple of short videos I was able to see the potential value of Canny pretty quickly. Clearly, the initial product was designed by someone who understands pain points related to capturing product feedback across an organization. The overall product vision makes a lot of sense to me.

Cons:

Okay, a couple of items here: - Baseline, I think the product could improve in a couple of major avenues. There's a couple of product decisions that I don't completely understand, and it's totally possible that I'm just not utilizing it correctly. - Firstly, it's difficult to get information out of Canny. I think a couple years ago, when saas products were more siloed, this was less of an issue. Now, with MCP connectors and AI tooling, having info be siloed without being queryable by Dust/Notion AI etc is pretty difficult to work with unless you're SFDC. I can understand autopilot's value, but what is the real value of automatically adding 1000s of feature requests into Canny if there's no way of using AI to querying or filtering within those posts? I would have rather had some type of AI that could read ticket context and auto-assign tags or teams or categories or add to roadmap. - There's also a lot of personalization/customizability, but then also very little at the same time. Like post fields not being able to be customized per board doesn't really make that much sense to me. At least visually, allowing me to hide certain fields depending on the board would be a big plus. Having automations is awesome, but then the only trigger is upon post creation. I can notify users when a linear issue is completed, but I can't add additional logic of which specific users or admins, etc. Just seems like a lot of potential customization options because the data is all there, but pretty little support to utilize all of the info I have available.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for free trial

Review source

Reviewed November 2025

Finally a feedback tool that stays out of the way, but gets everything done!

The transition from Productboard to Canny was challenging but Canny's flexible tagging structure made it way smoother than expected. We migrated all historical insights and kicked off with a clean slate and taxonomy going forward. Canny’s structure encourages consistent tagging, feedback hygiene, and better prioritization discussions. Autopilot is magic! The biggest difference I've noticed is there is almost no process overhead which is essential in a past moving team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

No nonsense! Does the best job at closing the feedback loop out of any other tool in a lightweight, transparent way. Been pushing my team to use Canny for 2-3 years now and we're finally making the switch and in the process of upgrading to a paid account. But the move to Canny has already drastically simplified how we can collect, clean, and organize feedback. It’s the most intuitive tool out there for pure PMs - minimal, but powerful!

Cons:

While Canny is great for feedback collection and prioritization, it’s not as deep on advanced product planning and internal roadmapping as our previous tool was. A gantt view would be great to have visibility for at least the upcoming quarter. The pricing model is quite flexible and inexpensive to be honest but the price jump from pro to business plan is huge. The total seat count at Pro plan is hard-capped at 10 users which feels like a big compromise because buying one more seat means having to switch to a business plan, which doesn't justify at all.

Reasons for choosing Canny

Canny has a more fleshed out product with AI capabilities to help with productivity

Reasons for switching to Canny

Too bulky, a very inefficient feedback loop with customers and easy to lose insights. It's like working in a room full of post-it notes. Slowed us down immensely.

Johanna S.

Verified reviewer

Real Estate

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Easy to Use

Overall, my experience with Canny has been very positive. The upvote feature provides the most value for my organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate how easy it is to manage tasks in Canny, and assess overall demand for different feature requests. The daily recap emails are very important to see new requests and upvotes.

Cons:

Sometimes feature requests and tasks get mis-categorized in Canny, so I will miss important updates for my team.

Reasons for switching to Canny

There was no upvote feature or portal view of all requests

Mitesh K.

Verified reviewer

Accounting

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Great for collecting user feedback, costly for startups with a lot of free/trial users

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great for collecting user feedback, having a user-facing product roadmap, and informing users about new feature upadtes.

Cons:

Feature-wise its good, but the pricing is a major proble. Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users.

Natacha B.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Great Tool for User Feedback

I have been using Canny for a few years. As Head of Product, it is a tool I check everyday to advocate for our customers and make sure our product team is aligned.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our customers are able to share their feedback for our development team to add features to their roadmap!

Cons:

Canny is functional as is! On my current plan our users have to make their own account to leave feedback.

Ben W.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed January 2026

Canny get 5 stars from me!

Overall, I've been impressed with Canny's clean UI, the public roadmap, the customizability and the onboarding process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the user friendly UI design, as well as the ability to collaborate over multiple boards. Being able to obtain feedback from users in real time and collate it will be game changer for us!

Cons:

The learning curve was a little steep initially, probably just needed to spend more time in the onboarding. Overall still a really strong product with no real weaknesses that I've found

Verified

Reviewer

Computer Software

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed December 2025

Canny makes it easy

Pretty happy with Canny on every company I've worked on. Skipping emails + customer interviews is a huge plus for productivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It makes it really easy to listen to customer feedback and requests without having all the noise of email.

Cons:

I wish there were more integration options and AI capabilities to summarize the most requested features.

Melanie S.

Verified reviewer

Internet

11-50 employees

Used weekly for free trial

Review source

Reviewed January 2026

Good experience, AI training would make it great

Overall good, for a feature request use can primarily this is a solid tool that could be excellent if the AI could be better trained

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The autopilot feature, the way posts are able to be merged if the user is entering similar keywords to other existing posts, the Intercom integration.

Cons:

Customizations are limited the public facing interfaces as far as branding and information presented, autopilot AI cannot be linked to our Intercom knowledge base to better understand our product and better function.

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