Canny 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Canny

4.6

(75)

Pricing

Starting at $19.00 per month

About Canny

Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards.

Features of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features.

Canny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions.

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Canny User Interface

Popular Canny Alternatives

Main Product

Canny

4.6

(75)

Ratings Breakdown

4.65Ease of use
4.48Value for money
4.64Customer support
4.31Functionality

Pricing

Starting at $19.00 per month

Get Price

Alternative Product

LiveChat

4.6

(1710)

Ratings Breakdown

4.65Ease of use
4.50Value for money
4.59Customer support
4.48Functionality

Pricing

Starting at $25.00 per month

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Alternative Product

Wati

4.6

(202)

Ratings Breakdown

4.64Ease of use
4.32Value for money
4.24Customer support
4.47Functionality

Pricing

Starting at $59.00 per month

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Alternative Product

LiveAgent

4.7

(1750)

Ratings Breakdown

4.57Ease of use
4.65Value for money
4.70Customer support
4.57Functionality

Pricing

Starting at $15.00 per month

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Alternative Product

Zoho CRM

4.3

(6960)

Ratings Breakdown

4.15Ease of use
4.29Value for money
4.08Customer support
4.27Functionality

Pricing

Starting at $14.00 per month

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Alternative Product

Intercom

4.5

(1130)

Ratings Breakdown

4.38Ease of use
3.99Value for money
4.26Customer support
4.38Functionality

Pricing

Starting at $39.00 per month

Get Price

Canny Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Free

$0.00

usage based, per month

Plan includes:

25 tracked users
Unlimited posts
Automatic feedback capture
Unlimited boards
Changelog
Private boards
Roadmaps
API & Webhooks
Intrenal comments
Data privacy

Core

$19.00

usage based, per month

Plan includes:

100+ tracked users
Custom domains
Content translations
Segment ingration

Pro

$79.00

usage based, per month

Plan includes:

100+ tracked users
Project management integrations
Advanced privacy
Custom post fields
User segmentation
Automation rules
Smart replies
Comment summaries
Zapier integration
custom statuses

Business

Pricing available upon request

Plan includes:

5,000+ tracked users
SSO integrations
CRM integrations
Custom admin roles
Security review

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Canny Features

Popular features found in Product Roadmap
Guest Access
Idea Management
Milestone Tracking
Project Planning
Task Management
Task Scheduling
Timeline Management
Visualization
Workflow Management
More features of Canny
Alerts/Notifications
API
Bills of Material
Chat/Messaging
Collaboration Tools
Commenting/Notes
CRM
Customer Segmentation
Customizable Branding
Discussions/Forums
Feedback Management
Idea Ranking
Ideation
Innovation Management
Multi-Channel Data Collection
Polls/Voting
Predictive Analytics
Prioritization
Product Lifecycle Management
Product Roadmapping
Project Management
Real-Time Data
Release Planning
Resource Management
Single Sign On
SSL Security
Status Tracking
Tagging
Third-Party Integrations
Widgets

Canny Integrations

Slack

Integration rated 4.8 from 10 reviews

HubSpot CRM

GitHub

Jira

Discord

Zapier

See all 15 integrations

Canny User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

29%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.3

Aranza V.

Verified reviewer

Computer Software

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed December 2025

Excellent feedback management and Slack integration

Overall, it is a great tool that has improved how we listen to our customers. The setup was smooth, and the integrations work well. If they added Spanish support for the widget, it would be perfect for our market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really like the Changelog feature, specifically the ability to use filters. We recently started using the feedback board and the Slack integration has been incredibly useful for our workflow; it makes it very easy to push client feedback directly to our board.

Cons:

The main downside is that the user-facing plugin/widget does not translate to Spanish. We need better localization options for non-English speakers.

Madina U.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2025

Good, but there's still room to grow

So far Canny is the best fit for our internal processes, we analyzed around 12 platforms and Canny worked out best, however some features that totally make sense are absent for some reason. For example, it makes total sense to see the entire form in the intercom widget, but Canny shows only default fields in the form there, while everywhere else it includes custom fields as well. Also, one more thing on custom fields - they're not displayed in the post, but are visible in the admin panel, which also causes troubles in our process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- It fits our process pretty well and is generally a simple and easy-to-use tool for feedback management - Good value for money - Support is pretty quick to respond

Cons:

- Custom fields are not passed/supported in many critical fields of the platform. - UX is simple, but not intuitive, had to ask some basic things on the support chat

Reasons for choosing Canny

It fits our product-ops process and looked pretty easy to set up.

Michael C.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Poor AI support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was helpful for the longest time, but support unfortunately turned a great experience into a bad experience.

Cons:

Bad customer experience when sunsetting our plan option. Lack of flexibility and AI support responses, unable to reach a real rep.

Mustafa S.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

A must have for product teams

Very good 7.5/10. Some features that needs to be enhanced for convenience is selective public info. Editing posts info from the roadmap column, having a simplified more rigged roadmap view, customization of columns without doing it from the roadmap settings. Having a default roadmap setting rather than duplicating a roadmap. Bulk edit roadmap settings like if o fixed a score I want to apply to all. Ai search and accumulation of posts. Auto tagging based on topic or function. Or whatever can be a human decision powered byAi

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fast onboarding and ease of use. How effective it is without too much hassle. I also loved the roadmap feature with the score

Cons:

Lacks customization sometimes customization is needed to make it organization fit without losing the plug and play edge.

Reasons for choosing Canny

Canny’s roadmap and collaboration was more mature

Reasons for switching to Canny

Notion offered too much than needed canny + jira was a sweet spot

Sasha M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Saves us time and energy

The transition from Jira to Canny for our feature requests was relatively painless and the Canny support team have been excellent with helping us with any questions along the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Canny has changed the way our team handles feature requests. It's transformed it from a manual process that took a consideration amount to time to a much more streamlined process. The AI Autopilot tool has been a gamechanger for collecting feature requests from Zoom calls and Intercom conversations.

Cons:

The CS team would like to be able to 'follow' a request, so they are notified when changes are made to it without needing to vote or comment.

Reasons for switching to Canny

We needed a simpler solution that would also be accessible by our users.

Bekki G.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for free trial

Review source

Reviewed September 2025

Good product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Support was very helpful to get started and learn more about the product, and it was easy to book an appointment for that

Cons:

There are a lot of features which can make learning as admin difficult or overwhelming. However, flip side is there are many interesting features to learn

Reasons for switching to Canny

Frill didn't have integration with Clickup, and we want to be able to seamlessly link our tasks in Clickup with Canny posts

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Great Product Overall, I would Recommend It

Overall, my experience has been great. The product is great and so is the support team. It's a product that's easy to use and very efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it's simple to use and easily tells you what customers want. The client support is good too, as they help you overcome problems with the current tools they have.

Cons:

I don't like that there are little bugs every now and then. Though, there have only been two bugs I've had to deal with and it's not that big of a deal. One of them is that when you added a new users via a vote on a feature request, it fails. That only happens about 1 out of 6 times, though.

Reasons for switching to Canny

Cause Notion doesn't really track votes.

Mitesh K.

Verified reviewer

Accounting

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Great for collecting user feedback, costly for startups with a lot of free/trial users

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great for collecting user feedback, having a user-facing product roadmap, and informing users about new feature upadtes.

Cons:

Feature-wise its good, but the pricing is a major proble. Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users.

Natacha B.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Great Tool for User Feedback

I have been using Canny for a few years. As Head of Product, it is a tool I check everyday to advocate for our customers and make sure our product team is aligned.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our customers are able to share their feedback for our development team to add features to their roadmap!

Cons:

Canny is functional as is! On my current plan our users have to make their own account to leave feedback.

Fleur N.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Streamlined feedback collection

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to centralize feedback from various channels in one place. The voting system makes it easy to identify what’s most important to our users, and being able to automatically keep users up to date about statusses.

Cons:

It is not always easy to have a good overview of all input from our users and streamline that into our product.

Showing 1 - 10 of 75 Reviews

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