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Katana Cloud Inventory

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Katana Cloud Inventory 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Katana Cloud Inventory
Katana Cloud Inventory
4.6
(170)

Pricing

Starting at $299.00 per month

About Katana Cloud Inventory

Designed for businesses in electronics, furnishing, food & beverage, cosmetics and other industries, Katana is a cloud-based manufacturing solution that helps manage sales, purchasing and production processes to maintain optimal inventory levels in real time. The platform allows users to manage incoming orders from all various sales channels and issue purchase orders directly to suppliers, ensuring restocking at the right time and in the right quantities. Manufacturers can define their bill of materials and operations for optimized production scheduling and get a task-level overview and live shop floor insights with the Katana Shop Floor App.

The Shop Floor App by Katana empowers users to collaborate remotely with their in-house team, ensuring seamless coordination. It provides batch tracking for comprehensive traceability and leverages automation to streamline resource management and facilitate reorders. Additionally, users can utilize the barcode scanning function to monitor stocks and minimize physical paperwork with digital alternatives across the business. Katana also facilitates third-party integration with various eCommerce, accounting and other business software to automa...

te repetitive tasks and get real-time visibility over daily operations and business performance. With a focus on real-time inventory insights and end-to-end traceability, the software enables businesses to optimize their inventory levels and effectively track all aspects of their stock. It also includes features for sales order management, demand forecasting, production management, replenishment management, cloud accounting and warehouse management, catering to diverse operational needs. Furthermore, Katana provides extensive resources such as the Katana Academy, educational guides, articles and videos, ensuring users can maximize their understanding of the software and optimize its functionality within their specific business contexts. The platform provides an accounting functionality to ensure accurate costing by synchronizing inventory and accounting data. In addition to that, Katana's warehouse management feature allows users to streamline stock takes, enhance workflows and organize warehouse storage with designated bin locations. The software also helps optimize the order fulfillment process by automating picking and packing. With features like customizable label printing, stock level verification and batch tracking functionality, Katana ensures accurate inventory control and simplifies tasks for operators. Pricing is based on monthly subscriptions and support is extended via FAQs, knowledge base, email and more. To enhance the user experience, the solution also offers free tools such as manufacturing inventory management spreadsheets, SKU generators, production schedule templates and bill of materials templates, helping businesses streamline their operations and track their inventory effectively. Overall, Katana Cloud Inventory stands as a comprehensive and adaptable inventory management solution, allowing businesses to gain holistic control over their stock and order management.

Katana Cloud Inventory Screenshots

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Katana Cloud Inventory Pricing and Plans

Starting price: $299.00 per month
Free Trial
Free Version

Free

Pricing available upon request

Plan includes:

  • All features included in the Professional Plan
  • Limited to 30 SKUs
  • 3 inventory locations

Core plan

$299.00

usage based, per month

Plan includes:

  • Multi-channel sales order management
  • Purchase management
  • Real-time inventory tracking
  • Reporting & analytics
  • Kits & bundles
  • Planning & forecasting
  • Price lists
  • Access to Katana's API
  • 24/7 support
  • Manufacturing management - $199/month
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Katana Cloud Inventory Features

  • Popular features found in Manufacturing
    Compliance Management
    Job Management
    Maintenance Management
    Production Scheduling
    Production Tracking
    Product Lifecycle Management
    Purchase Order Management
    Quality Control
    Shop Floor Management
    Supplier Management
    Traceability
    Work Order Management
  • More features of Katana Cloud Inventory
    Access Controls/Permissions
    Accounting
    Accounting Integration
    Activity Dashboard
    Activity Tracking
    AI Copilot
    Alerts/Notifications
    API
    Asset Tracking
    Audit Trail
    Availability Management
    Backorder Management
    Barcode/Label Management
    Barcode Printing
    Barcode Recognition
    Barcode/Ticket Scanning
    Barcoding/RFID
    Billing & Invoicing
    Bill of Material Analysis
    Bill of Materials
    Bills of Material
    BOM Creation
    Capacity Planning
    Change Management
    Channel Management
    Check-in/Check-out
    Chemical Management
    Collaboration Tools
    Components Tracking
    Contact Database
    Cost Management
    Cost Tracking
    CRM
    Customer Accounts
    Customer Database
    Customer History
    Customizable Fields
    Customizable Reports
    Customization
    Dashboard
    Data Analysis Tools
    Data Catalog
    Data Entry
    Data Import/Export
    Data Linking
    Data Management
    Data Synchronization
    Data Visualization
    Delivery Management
    Demand Forecasting
    Discount Management
    Document Management
    Drag & Drop
    eCommerce Management
    EDI
    ERP integration
    Estimating
    Expiration Date Management
    Financial Management
    Food Costing
    Food Traceability
    For Aerospace Industry
    Forecasting
    For Manufacturers
    For Metal Fabrication
    For Small Businesses
    Gantt/Timeline View
    Generative AI
    Historical Database
    Historical Reporting
    Integrated Business Operations
    Inventory Auditing
    Inventory Control
    Inventory Management
    Inventory Optimization
    Inventory Replenishment
    Inventory Tracking
    Item Management
    Job Costing
    Kitting
    KPI Monitoring
    Labeling
    Label Printing
    Label Templates
    Location Tracking
    Lot Tracking
    Manufacturing Inventory Management
    Marketplace Integration
    Material Requirements Planning
    Materials Management
    MES
    Mobile Access
    Mobile Commerce
    Monitoring
    Multi-Channel Management
    Multi-Channel Marketing
    Multi-Currency
    Multi-level BOM
    Multi-Location
    Order Fulfillment
    Ordering Automation
    Order Management
    Order Processing
    Order Tracking
    Packaging
    Parts Management
    Performance Management
    Performance Metrics
    Planning Tools
    Point of Sale (POS)
    Predictive Analytics
    Price and Cost Calculations
    Prioritization
    Process/Workflow Automation
    Product Configurator
    Product Data Management
    Product Identification
    Production Cost Tracking
    Production Management
    Progress Tracking
    Project Management
    Project Scheduling
    Purchasing & Receiving
    Quality Management
    Quotes/Estimates
    Real-Time Analytics
    Real-Time Data
    Real-Time Monitoring
    Real-Time Notifications
    Real-Time Reporting
    Real-Time Updates
    Receiving
    Receiving Labels
    Reorder Management
    Reporting/Analytics
    Reporting & Statistics
    Requirements Management
    Resource Allocation
    Resource Management
    Retail Inventory Management
    Returns Management
    Safety Management
    Sales Analytics
    Sales Management
    Sales Order Management
    Sales Reports
    Scheduling
    Search/Filter
    Secure Data Storage
    Serial Number Tracking
    Shipping Labels
    Shipping Management
    Single-level BOM
    SKU/UPC Codes
    Special Order Management
    Statistical Analysis
    Status Tracking
    Stock Management
    Summary Reports
    Supply Chain Management
    Task Management
    Third-Party Integration
    Third-Party Integrations
    Time & Expense Tracking
    Trend Analysis
    User Management
    Visual Analytics
    Warehouse Management
    What-if Analysis
    "What If" Scenarios
    Workflow Management

Katana Cloud Inventory Integrations

Shopify
Shopify
Integration rated 4.6 from 13 reviews
Easy Insight
Easy Insight
Pipedrive
Pipedrive
Salesforce Platform
Salesforce Platform
Zapier
Zapier
BigCommerce
BigCommerce

See all 30 integrations

Katana Cloud Inventory User Reviews

Overall Rating

4.6

Ratings Breakdown

5

72%

4

21%

3

2%

2

3%

1

2%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.7

Functionality

4.2

Jared's profile

Jared H.

Verified reviewer

Food Production

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

The MRP system I wish I'd always had

5

Katana's awesome, full stop. I've been working with manufacturing businesses for years, and for years I've lamented Xero's relatively weak inventory management system. Two years ago I tried literally every MRP app I could find to plugin to Xero; they were all pretty bad. Along comes Katana, which maybe was around earlier but was "new to me" just this year, and ... wow. Mostly, it Just Works. The Xero integration works seamlessly for bills and sales orders, which speeds AP/AR quite a bit. 90% of the tool's value is outside of Xero though, and I now have a permanently-pinned Katana tab in my browser for tracking everything in the production flow from raw materials purchasing, to production, to sale, to reconciliation of remaining materials and product stock. It's great. Is it perfect? Not quite. They need to do some performance work, as load times are often a little sluggish. Also, it would be nice to see finer-grained automation, and better contact syncing. But overall, I'm delighted.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
- It's really easy to use - Makes it easy to track materials on hand, reorder, etc - Calculates margin including labor cost - Xero integration works perfectly - Zapier integration makes it really flexible from an automation standpoint - Really lots of other stuff ... it's truly an excellent product and an outlier in a pretty clunky space.
Cons:
It can be a little slow, and the contact syncing could be more robust.

Reasons for choosing Katana Cloud Inventory

It's easier to use, it's priced right, and it gives you what you need without a bunch of stuff you don't. Perfectly tailored for SMB/SME manufacturers.

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TP

Tim P.

Verified reviewer

Construction

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed December 2024

The goldilocks inventory software

5

Katana was the goldilocks inventory solution for our manufacturing company. It wasn't too much and it wasn't too little, it was just right. I was able to create our product recipes and input all of our sku's relatively easily and get us onboarded quickly. It allowed us to see shortages earlier and remedy them before they became issues. Saved us time and money.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Katana provided the right level of specificity for us. It wasn't too much where it overwhelming to get setup, but it was enough to track everything thing we needed.
Cons:
Honestly the hardest part of Katana for us was getting correct daily counts from employees.

Reasons for choosing Katana Cloud Inventory

Fishbowl was way too much product for us. We didn't need everything they offered. It was going to overcomplicate things and be too expensive.

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FM

Fabien M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Stay Away from Katana

1

Stay away from this software. There are plenty on the market that won't try to rob you.

Ratings Breakdown

1
Ease of use
1
Value for money
1
Customer support
1
Functionality
Cons:
Katana is one of these SAAS that looks pretty and attractive on the surface only to hide the worst possible customer policy, pricing plans and billing methods i have encountered in 15 years of professionnal digital experience. We are a small size company making ±1.5M€ in revenues. We choose Katana in 2021 as the functionalities at the time seemed to match our needs. The price was decent (199$ a month) and despite we felts like it was already quite a budget (±2400$ a year), we decided to subscribe. For a few month, things have been relatively fine despite frequents technical issues (front end lags, data not updated, locked order status, ...). Then came reality. Without a warning, Katana first increased the subscription to 349$. Ouch. You just lost 1800$ overnight. We really didn't appreciate that but all the manufacturing data of our company was inside Katana, our employees were trained and used to the software, so we swallowed the pill. A few month later, the subscription was up to 899$. Yes you read that right. Again, without a warning, without getting approval, they just start to bill your payment card with 899$ every month. You just lost another 7800$ overnight (per year, 23400$ for 3 years usage). Right there we have understood Katana trapped us. Katana's company hook you up with a sense of affordability only to charge astronomical price hikes whenever they feel like it. Despite the fact that this is highly irregular and most certainly illegal and fraudulent at least in Europe, the break of trust and the leverage made over the customer data is disgusting. Wait, it's not over yet ! Once you decided enough is enough and you can't give your data and your trust to a company acting like a MAFIA organisation, you migrate to another software (i really recommande MRPEasy for those wanting to leave or looking to a safe solution), and you cancel your subscription. And surprise (or not) ! Katana tries by any mean to charge you with another 1 month subscription (899$) after your cancel it. An absolute disgraceful method to squeeze any $ left in your wallet. The reality is that Katana is an highly unprofitable company established in Estonia that lost more than 7.5M$ for just 3.5M$ of revenues in 2022 (accounts are public, go check) and they desperately need to rebalance their accounts. They do not have that much customers, so they decided to go Kamikaze and raise prices until something breaks. Obviously, this is exactly the kind of chaotic experience you want to avoid to your company and your staff. Any service looking remotely unsafe should be kept far away from you manufacturing process and Katana definitely is one of them. I am not the only one with that experience, check out the other reviews on Capterra. (check how they will copy/paste a generic bullshit answer in the reply section, it will give you a sense of their level of concern ^^)

Reasons for switching to Katana Cloud Inventory

Unacceptable prices hikes and commercial policy. Unsafe company.

Vendor Response

Hi Fabien, we appreciate you sharing your concerns with us and understand that managing costs is crucial for a small business, and our intention has always been to support you as you grow. When we saw the increased use of Locations and Webhooks, our team upgraded your plan as the best option for you. Our support team explained the new thresholds and helped reduce your usage both ahead of the change and after the grace period, and were happy to have multiple calls as we understand that pricing changes are always hard to adjust to. Your account was credited in March to cover the difference between the Professional and Standard plans with add-ons, in the hopes that we would find a way to make Katana work for you. Our team has reached out to you again personally to address your concerns and any others you may have. Regardless of whether or not any business continues being a Katana customer, honest and transparent feedback is something we value and take as an opportunity to learn and grow.

Replied July 2024

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EI

ELLOWYN I.

Verified reviewer

Consumer Goods

Self-Employed

Used daily for less than 12 months

Reviewed September 2019

Great choice for small manufacturer

4

I tried several different MRPs before settling with Katana. Some were too clunky, others too expensive, complicated and elaborate. I felt a bit like Goldilocks. Katana was just right. Reasonably priced. Integrating with Quickbooks and Shopify was simple and efficient. The set up was fast. I no longer have to duplicate data entry onto multiple systems. This saves me times and I don't lose track of orders or inventory. I especially like the instant chat feature with their customer service reps. I can leave a quick message or screenshot of a problem and within a day or so, I have a response back and my problem resolved. No need to hire an expensive consultant, anyone could set up Katana and run it.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Very simple user-interface Was able to set it up quickly and efficiently Continual feature upgrades Simple integration with Shopify & QuickBooks Very responsive customer service Detailed, but not overwhelming
Cons:
The upload from Excel was clunky and not helpful. It was faster to just enter in the data directly. There are features I look forward to having but that are not currently available. I know their team will be releasing them in the next year.

Reasons for choosing Katana Cloud Inventory

Erpag was about the same price at the time and had a few extra features that I liked (barcode integration for example), but the user interface was just really clunky. It reminded me a lot of my days in 90's Windows. Lots of tabs and block colors. When I added a demo set of data in, it didn't seem too difficult to use, but it just wasn't intuitive to me.

Reasons for switching to Katana Cloud Inventory

Odoo is a beautiful all-in-one platform that seemed to be the perfect solution to tying my entire business together. However, it doesn't "play" well with Shopify and social media platforms which both are essential to my business. Any customization requires an extra fee each month plus the cost of the custom 3rd party app. Set up was complicated and when I needed help, I was pressed to pay $10k for a customer service package. For a small business, that's a lot to shell out. If I were a large company and could pay to have it all set up and administered correctly, I'm sure Odoo would be an excellent choice. But for a one-woman show, it was just too much to juggle.

Vendor Response

Thank you for the feedback!

Replied September 2019

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Quoc Viet's profile

Quoc Viet N.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

The simplest mrp system.

4

We can easy to get COGS, quickly in make decision for make or buy. Implement is simple and quickly .

Ratings Breakdown

5
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
Clear process: Order fulfillment, Purchasing, Manufacturing and Inventory Control.
Cons:
Don't have kitting BOM (Combo product). Format of Currency is bad, it's difficult to read.

Reasons for choosing Katana Cloud Inventory

Simple and Very focus, easy to connect with Shopify and Quickbook.

Reasons for switching to Katana Cloud Inventory

Easy, simple and focus on MRP.

Read More

FS

Fatou S.

Verified reviewer

Consumer Goods

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed May 2024

Not for Small Manufacturers

2

I tried using Katana twice for my small laboratory which manufacture skincare

Ratings Breakdown

2
Ease of use
1
Value for money
4
Customer support
2
Functionality
icon
Pros:
Company of any size can use it, you can in theory intergate with lot of other tool like Quickbook and Shopify
Cons:
It's very Expansive , even more when you want to follow the lot number. it starts at 179$ per month, if you take the annual billing, which I don't recommend unless you know it very well , the monthly paiement starts at 199$ The solution I am using now cost 39$/month on a monthly paiement basis it's a big difference

Reasons for switching to Katana Cloud Inventory

It's cheaper, Much easier to use and more adapted to small size company like mine Besides, they have a shopify App

Read More

VR

Verified
Reviewer

Mechanical or Industrial Engineering

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed May 2020

Great Inventory Software

5

Knowing the real numbers of what I have in stock, what I need to order, how much it will cost me, and how much profit I will accrue is essential for making it to next year. In Katana, these figures are easy to find and keep up with. If I have a question, support is quick to respond and helpful. They are a great company to deal with!

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The simple progression from Items to Buy, Make, and Stock to Sell makes it easy for me to maintain best practices in tracking my inventory. The flexibility in making stock adjustments made transitioning easy from confusions in my previous software into an ongoing accounting of what I have. Likewise, integrating with Shopify and Quicken was seamless.
Cons:
A more complete inclusion of customer information from Shopify would be useful.

Reasons for switching to Katana Cloud Inventory

Tired of difficulties with my integrations and I never did get all the numbers in place.

Vendor Response

Thank you for the support!

Replied June 2020

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MD

Monne D.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

A Disheartening Experience with Katana's Pricing Policies

5

Ratings Breakdown

4
Ease of use
1
Value for money
2
Customer support
3
Functionality
icon
Pros:
As a small business, Solid Stash, with an annual turnover of approximately 300kEUR and handling around 3000 orders monthly, we initially chose Katana for its affordability and features. However, our journey with Katana has been increasingly disheartening, marked by unexpected and steep price hikes that have put our business in a challenging position. Initially, we were content with a reasonable monthly fee of about 100 USD. This was manageable for a business of our scale. However, due to a change in Katana's billing rules related to sales order rows, we experienced our first major setback: an abrupt increase in our monthly fee to over 300 USD. This was a significant blow to our finances, but we reluctantly accepted it, hoping for cost stability in the future. We also anticipated the benefit of batch tracking, a feature crucial for our operations. Our disappointment was further compounded when Katana introduced a new pricing structure. Not only did we face another hike in our monthly fee, but batch tracking, previously included, was now a separate add-on costing an additional 199 USD per month. This escalation meant our expenses on Katana's services skyrocketed from around 100 USD to over 500 USD monthly – a fivefold increase in just two years. This pricing strategy feels like a trap. We initially invested in Katana, dedicating time and resources to set up and train our employees, only to find ourselves facing exorbitant fees that are unsustainable for a small business like ours. The lack of predictability in Katana's pricing is alarming. There's a constant fear that next year might bring another doubling of costs or a new, arbitrary billing metric. We feel cornered and exploited. The assumption that the high switching costs will force us to accept these unreasonable increases is unfair and disrespectful to loyal customers. We are not just numbers on a spreadsheet; we are a small business striving to survive and grow. We are making a sincere request to Katana: please reconsider your pricing strategy. We need stability and fairness in pricing. We made our initial investment based on the original pricing structure, and these drastic changes are not just a financial strain but also a breach of the trust we placed in Katana. In conclusion, while Katana's software may offer certain operational benefits, their pricing policies are a source of major concern and disappointment. We urge potential customers to consider this aspect carefully before committing to Katana. The financial unpredictability and lack of consideration for small businesses in their pricing strategy are significant drawbacks that cannot be overlooked.
Cons:
Their extortionate pricing policies. Costs hiked fivefold over the last two years

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AR

Alan R.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Started off good, but pricing has outpaced quality.

3

I started out paying $128/month for this software in 2019, and that jumped to $388 in 2021. Now in 2024, that price has increased to $399, BUT they took away several features we had become reliant upon and put them into separate "add-on" packages at $199 EACH—bringing my monthly all the way to $797! Something as simple as being able to label a part number with a bin number for easy retrieval was taken out and put into a "warehouse" bundle with other features that we don't use, so now all that work that was put into cataloging our parts has been erased. I was considering keeping these add-ons, but their serial number system doesn't work very well at all. I continually had to reach out to support to get them to fix things, but that often involved a lot of head scratching on their part and then instructing me to basically undo a redo completion of certain tasks to get a desired outcome (which didn't always work). I think these add-ons are overpriced—you can get serial number tracking from Zoho for $80/month, but they expect us to pay $199/month for just an add-on. If their add-on features worked reliably I might have continued paying. I am currently trying other platforms, and I will be ditching this vendor as soon as I am able.

Ratings Breakdown

3
Ease of use
2
Value for money
2
Customer support
3
Functionality
icon
Pros:
Before using Katana, I was doing everything manually. I can't express how reliant I have become on MRP software.
Cons:
They have increased prices by 523% since we started using this service. Bugs are ever-present, and they take existing features away to put behind a behind a paywall.

Vendor Response

Thank you for taking the time to share your detailed feedback with us. We truly value the insights from users like yourself and are saddened to hear that recent changes in our pricing and service structure have not met your expectations. It sounds like the transition from manual processes to using our MRP software has provided significant benefits for you, and we regret that our recent pricing adjustments and restructuring of features have overshadowed this experience. The decision to adjust our pricing was made after careful consideration and analysis, aimed to support the continual growth of our features and services, so we provide increasing value long-term. Changes like these can be challenging, we’re here to support you every step of the way whether that be staying with us or transitioning away to another software as you mention you might. Feel free to reach out directly to us at support@katanamrp.com, or of course via in-app chat. The team at Katana

Replied April 2024

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Oscar's profile

Oscar R.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

The MRP now with less functionality that costs more!

2

horrible and I would never ever want to be in business with them again, they only see you as money bags.

Ratings Breakdown

4
Ease of use
1
Value for money
3
Customer support
2
Functionality
icon
Pros:
It worked for what I was expecting, it kept track of the items I needed to produce custom embroidered items. It was able to track when I needed to re buy items from my suppliers.
Cons:
Where do you even start. I will start with the biggest issue they have. The price. When I started the cost was around 60aud a month. Then they bumped me up to 400aud a month without any communication, then they bumped me up to $1400 aud a month without any communication. When confronted with the problem with the pricing, and the illegal practices that they were acting under, they told me it was my fault because I was using API pulls. Which I was not doing. They realised that they were charging me incorrectly, and would "refund me the difference" and I am yet to see the refund. They would have never bothered to address this if I didn't bring it up to them, they would have happily charged me 2333% more than my original subscription without batting an eyelid. How can a company honestly think that it is okay to charge 2000% more and remove functionality? Customer service will only meet you at 2am Australian time (useless) Oh, and they have a 1 month notice cancellation fee for a month to month subscription (illegal) so if you sign up for a month, expect to pay for two. Like a gym, except you didn't sign anything so they can't do that. but they will. This company is greedy and it will fail if they keep this way. Do not look at reviews from further than two months ago, as that katana is long gone. Read all reviews from recently and you will see very cleary how this greedy corperate company has failed their customers. Avoid at all costs, get a better mrp software or even a spreadsheet.

Reasons for choosing Katana Cloud Inventory

It was cheap when I started using it, but that is long gone

Vendor Response

Hey Oscar, I appreciate your review and understand your concerns regarding our pricing. Your insights are valuable as we continuously improve our services. The decision to change our subscription offerings was made after careful consideration and necessary to continue to deliver excellent service and product/feature development to our customers. We apologize for any inconvenience and are actively improving our communication processes to ensure transparency in future changes. Your satisfaction is our priority, and we're committed to resolving any outstanding issues promptly, as we have done so in your case via continued Success Team engagement. We believe we have done everything reasonably within our power to resolve your issues. If you feel there is anything more you would like to discuss, we are always available via our Support Chat or you can reach out to your Success Manager via email or schedule meeting. Thanks for your feedback! All the best, Christopher @ Katana

Replied March 2024

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