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Josh P.
Advisor, 7 years

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Updated January 13, 2026
MasterControl Quality Excellence vs Smartwebs: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$25,000.00
per year
$0.40
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Electronic Signature
4.78
Document Storage
4.70
Archiving & Retention
4.63
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Billing & Invoicing
4.75
Member Database
4.50
Document Management
4.29
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Integrations
See All
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Pros / Cons
- The AQEM module has a simple and customizable workflow system with plenty of helpful features that enhance usability for end users. And you don’t have to be a software engineer to use the system or customize the workflows.
- I work in CAPA and NC and both are extremely difficult to prepare for an audit, from the PDF printouts to the inability to download multiple attachments at once.
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- The platform is user-friendly and efficient, making tasks like creating violation letters and managing work orders much easier.
- There have been situations in the past where a violation has been uploaded to the wrong address, and there is no way to completely delete it if its been sent to the owner.
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Ease-of-Use
4.1/ 5
Highest performing feature
in the comparison
4.3/ 5in the comparison
Value for Money
4.2/ 5
Highest performing feature
in the comparison
4.3/ 5in the comparison
Customer Support
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.3/ 5
Functionality
4.2/ 5
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad