Heyday 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Heyday

4.6

(17)

Pricing

Pricing available upon request

About Heyday

Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right from acquisition to engagement and support. Heyday’s chatbot is loved by pure-play ecommerce merchants, brick-and-mortar retailers, and direct-to-consumer brands.

With this conversational AI chatbot, businesses automate mundane tasks, while enabling their human team to focus on high-value interactions. Ecommerce businesses leverage Heyday to engage with customers, on the back of powerful conversational user experience (UX) with rich messaging features.

Some of the key features of Heyday include FAQ automation such as order status and shipping, lead capture via conversational triggers, Click-to-Messenger campaigns, campaign analytics, CSAT scores, multichannel support including Messenger and email, dynamic cart creation, and more.

With the Heyday ecommerce chat platform, admins can track agent performance and campaign and chatbot engagement metrics, while agents can view all conversations in a unified inbox, create shopping carts on the...

Heyday Screenshots

Heyday Pricing and Plans

Starting price: $499.00

Free Trial

Free Version

Basic

$499.00

No plan information available

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Heyday Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Heyday
A/B Testing
Activity Dashboard
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Audience Targeting
Autoresponders
Call Center Management
Campaign Analytics
Campaign Management
Campaign Segmentation
Canned Responses
Chat/Messaging
Chat Transcript
Communication Management
Complaint Monitoring
Content Management
Contextual Guidance
CRM
Customer Database
Customizable Branding
Dashboard
Data Extraction
Data Import/Export
Data Visualization
Email Automation
Email Management
Feedback Management
File Sharing
For Developers
For eCommerce
For Sales Teams/Organizations
Geotargeting
Human Handover
Inbox Management
Interactive Content
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Machine Learning
Mobile Access
Mobile App
Multi-Channel Communication
Multi-Channel Data Collection
Natural Language Processing
Natural Language Search
Negative Feedback Management
Offline Form
On-Demand Communications
One-to-One Messaging
Online Forms
Performance Metrics
Personalization
Proactive Chat
Process/Workflow Automation
Product Recommendations
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Reporting/Analytics
Screen Sharing
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Chat
Video Support
Virtual Personal Assistant (VPA)
Widgets
Workflow Management

Heyday Integrations

BigCommerce

PrestaShop

Shopify Plus

Agile CRM

Mailchimp

OpenCart

See all 26 integrations

Heyday User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.9

Functionality

4.2

Have you used Heyday and would like to share your experience with others?

Erich S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2020

Excellent web chat application

I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

Cons:

It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

Reasons for switching to Heyday

It was less expensive and has the ability to upgrade using narrow artificial intelligence in a way that Hubspot could not.

Redouane B.

Verified reviewer

Retail

201-500 employees

Used daily for less than 12 months

Review source

Reviewed November 2021

Great tool & great company

We are able to answer better than before to our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.

Cons:

Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)

Reasons for choosing Heyday

More innovative solution regarding the budget we had

Amel A.

Verified reviewer

Retail

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2021

Review of a + 6 months use

I am saving so much time with all our channels and messenger pages + instagram

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Facilty to change channels and select agents,

Cons:

It is not fast enough, that little seconds wasted for loadig the pages

Curt v.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Simple Intuitive Platform

Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

Cons:

At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.

Reasons for choosing Heyday

Heyday is a local company from Montreal, as we are also based there, we tend to prefer locally based business partners whenever possible.

Guillaume S.

Verified reviewer

Farming

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

A key factor in our growth

We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Increase productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels

Cons:

Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

Pierrick T.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

One of our best partner

We love our partnership with Heyday. Since our collaboration, our business as involve in terms of communication with our customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, effective, an amazing extension of our business.

Cons:

nothing to say in this section. We are very satisfy with all that Heyday as to offer.

Benlabed R.

Verified reviewer

Sports

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Heyday Decathlon El Djazair

efficiency, simplicity

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

have access to all social media messages in one platform the intervention of the chatbot which saves time and anticipates responses

Cons:

difficulty finding contacts and not being able to open stories

Verified

Reviewer

Retail

201-500 employees

Used daily for less than 12 months

Review source

Reviewed January 2020

I would recommend it. Improvements can be done though!

Ratings Breakdown

Ease of use

Functionality

Pros:

- ease of use of the interface for customer service agents

Cons:

- bot not always relevant - reporting very limited for now: can't extract google sheets, can't compare data easily etc

Elizabeth D.

Verified reviewer

Sports

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Decathlon Mexico Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing of heyday is that is an easy software where you can download the information you want.

Cons:

It would be easier to have a dashboard that shows the whole teammates performance with the main criteria.

Dalila K.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Heyday for online chat service

Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it's easy to use on a daily basis. No training is required, really intuitive.

Cons:

Nothing specific to mention. Heyday team is always listening.

Showing 1 - 10 of 17 Reviews

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