LaunchNotes 2026: Benefits, Features & Pricing

I was very happy with it, it filled a previously missing piece in our customer engagement stack, and it undoubtedly increased our NPS score with our customers by giving us such clear and high quality communication channels with them.

I have had a fantastic experience with LaunchNotes as a founding role for product communications at my organization, it let me stand up customer engagement methods almost overnight.

I've been in Product Management and Product Marketing for two decades and honestly this is the exact tool I've been searching for the entire time. I'm actually shocked that no one built something like LaunchNotes sooner. It's just incredibly powerful for PMs and PMMs (and even Customer Success Managers) to have a direct channel to reach users about upcoming changes - both before AND on the day those changes land. The segmentation makes it super simple to ensure you're only reaching the people you want with each and every communication. Our Email and Analytics teams also love it because it means we don't have to bother them every time we want to send an update or launch announcement to our user base. Oh, and the customer support has also just been stellar. Can't say enough good things about this team and their tool. Love it!

We use launchnotes to share feature deliveries with our customers when they occur. This is not the type of content we would include in our marketing comms, as it tends to be quite functional. Launchnotes provides the consistent and expected space to do so.

LaunchNotes is a super slick tool with a ton of potential. And I feel like I'm just scratching the surface of what's possible with it. For example, here are two added benefits that I've recently discovered and am loving as a PM: 1) the ability to tease new features we're working on a week or two before they land to get users excited about them and 2) the ability to get power users enrolled in alpha and beta programs. Prior to LaunchNotes the process of finding and enrolling users in EAP programs was super manual and time consuming. Now I can do it in a few clicks. Loving it.

Every team I've been on has had communication issues around product change. PM's spend their days keeping track of who needs to know what, marketers hear about a new feature the day before it goes out and customer support hears about it from their customers (eeek)! I love that LaunchNotes is trying to solve all of this by being the one stop place for all product release communication.

It's saved us a ton of time every week keeping our customers in the loop on what's going on. It's pretty customizable and flexible. We can update something once in LaunchNotes and the right message reaches the right audience at the right time. Simple.