SOCi 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SOCi

4.5

(251)

Pricing

Pricing available upon request

About SOCi

SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertisements, online reputation, content management, customer engagement, and more. Professionals can utilize the platform to store social media content including videos, images, or messages in a centralized repository, create posts and configure workflows to improve team collaboration.

SOCi allows organizations to maintain brand listings, create a single source of truth (SSOT) through various application programming interface (API) integrations and manage localized advertising campaigns across multiple locations. Marketers can utilize the machine learning and natural language processing (NLP) - enabled chatbot to interact with website visitors. Additionally, it lets administrators gain visibility into performance metrics through analytical reports.

SOCi provides mobile applications for Android and iOS devices, which helps marketing professionals manage online reviews, track social media trends across corporate pages and receive push notifications about new reviews or assigned tasks, even from remote locations. Pricing is available on request and support is extended vi...

SOCi Screenshots

SOCi Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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SOCi Features

Popular features found in Social Media Analytics Tools
Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Lead Attribution
Multi-Channel Data Collection
Post Scheduling
More features of SOCi
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
AI Writing Assistant
Alerts/Notifications
API
Approval Process Control
Audience Targeting
Automated Publishing
Automated Scheduling
Benchmarking
Brand Guidelines
Brand Tracking
Calendar Management
Campaign Management
Campaign Scheduling
Chatbot
Chat/Messaging
Click Tracking
Collaboration Tools
Commenting/Notes
Competitive Analysis
Contact Management
Content Library
Content Management
Conversion Tracking
CRM
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Branding
Dashboard
Data Visualization
Digital Asset Management
Dynamic Content
Email Alerts
Filtering
For Marketing and Advertising
Generative AI
Geo Rankings
Image Library
Impact Measurement
Influencer Tracking
Keyword Filtering
Keyword Rank Tracking
Landing Pages/Web Forms
Listing Management
Live Chat
Marketing Automation
Marketing Management
Mobile Alerts
Monitoring
Multi-Account Management
Multi-Campaign
Multi-Channel Campaigns
Multi-Channel Management
Multi-Channel Marketing
Multi-Location
Natural Language Processing
Negative Feedback Management
Performance Metrics
Personalization
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Review Badge Management
Review Monitoring
Review Notification
Review Request
Review Sharing
Reviews Management
ROI Tracking
Role-Based Permissions
Search/Filter
Sentiment Analysis
SEO Audit
SEO Management
Social Advertising
Social Listening
Social Marketing
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Social Sharing
Survey/Poll Management
Surveys & Feedback
Tagging
Third-Party Integration
Third-Party Integrations
Tone Selection
Trend Analysis
Visual Analytics
Website Integration
Workflow Management

SOCi Integrations

LinkedIn for Business

Meta for Business

Twitter/X

Instagram

Google My Business Post Scheduler

Salesforce Service Cloud

See all 15 integrations

SOCi User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

29%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.4

Functionality

4.3

Chad J.

Verified reviewer

Building Materials

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Awesome

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Previously 5

Functionality

Previously 5

Pros:

We use this platform through our corporation and is amazing.

Cons:

When the system is down it down. No use at all.

Courtney Belew M.

Verified reviewer

Retail

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Soci for multiple locations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the platform allows you to create multiple groups for posting. Once scheduled, the post is available on the independent store pages, which makes it easy to create a custom blanket message that can be adapted for each specific location. I also love the ability to create an image and content database.

Cons:

There is not an app platform available to our group of retailers, restricting my use to the desktop platform only.

Reasons for switching to SOCi

Our corporate entity is paying for us to use the Soci platform, so there is no cost to me as a retailer.

Vendor Response

Thank you for your review! Please connect with your CSM to learn more about our app and mobile version of the platform.

Replied June 2019

Dee M.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2020

Awkward at best

SOCi is almost awesome. For some businesses, perhaps smaller ones, SOCi would make posting across apps simplified. For my multi-location purposes, however, SOCi doesn't quite do all of anything, resulting often in frustration.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I manage Social Media for 4 stores, in 2 states. SOCi makes it easy to create 1 post and have it deploy on a certain date/time to either one store, or the stores in a state, or the entire group. Customer Service inquiries are always timely and polite.

Cons:

SOCi is NOT a one-stop shop for social media management. You can post to Yelp, but not respond to reviews. You can respond to reviews on GMB, but not post. Emojies do not exist in posting anywhere. Conversations are clunky. Reporting is unreliable. Any posts made natively aren't captured in any way, but you HAVE to post natively sometimes because there is so much SOCi can't do. It would be great to even have 1 point of contact, like a dedicated customer service rep, but instead you email the onboarding team, and get a different person each time.

Vendor Response

Dee, Thank you for taking the time to provide us with feedback. We are disappointed to hear that you've had difficulty with the platform and sincerely apologize. We would love to connect with you further on these issues and invite you to contact your customer success manager or onboarding to do so.

Replied January 2021

Briana S.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

It's Improving

I love my rep. She's very responsive and helpful, but we have had trouble with the techs in the past. Features improve every month or so, so I'm still hopeful. I don't know how much SOCi costs, so I can't judge the value.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the organization of all the clients and all the platforms.

Cons:

There are still a lot of kinks and there are not enough features. I still need to use the platforms themselves for too many things.

Reasons for switching to SOCi

I'm not sure, they switched about a month before I was brought on.

Vendor Response

Thank you for your honesty, Briana! Your feedback is vital to our success so we appreciate you taking the time to leave us a review.

Replied November 2019

Jessica N.

Verified reviewer

Events Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed November 2019

Easy to schedule Social Media Blasts

Overall positive! I think the more we work with it the easier it will be and more efficient.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's easy to set up a schedule and map out your social media blasts for specific dates & times . It streamlines and keeps you on track.

Cons:

I wish you could post to Instagram Stories or Live versus only on your feed - needs a bit more specific directive.

Reasons for switching to SOCi

Corporate wanted to streamline what all our properties were using so we had a consistent goal and message.

Vendor Response

Thank you for the feedback, Jessica! Happy to hear that SOCi has streamlined your social media strategy.

Replied November 2019

Apryl B.

Verified reviewer

Building Materials

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed February 2020

Soci review

Able to automate social media information (to be posted)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboard view sows all metrics upfront

Cons:

The calendar and scheduler seems a little rigid

Reasons for choosing SOCi

Because Ace Hardware corporate pays for Soci account for the company

Reasons for switching to SOCi

Because Ace Hardware corporate pays for Soci account for the company

Vendor Response

Thank you for taking the time to leave a review, Apryl!

Replied February 2020

McKinley W.

Verified reviewer

Events Services

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed November 2019

Does What It Needs to Do

Very helpful to be able to schedule everything at one time instead of having to remember to post to social media daily or weekly.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to drop images onto the calendar. Able to post to multiple social sites at once.

Cons:

Difficult to see what images you have used and haven't used. Doesn't post well to Instagram. No options to filter or crop the images.

Reasons for switching to SOCi

I did not make the decision to switch our corporate did.

Vendor Response

Thank you for your honest feedback, McKinley. We will be sure to pass your comments along to the team and look forward to improving.

Replied November 2019

Jenna P.

Verified reviewer

Real Estate

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed March 2020

SoCi Review - Beginning Use

This has been a great experience so far, it makes me want to publish posts in advance due to ease of use.

Ratings Breakdown

Ease of use

Functionality

Pros:

Ease of use and plenty of materials available.

Cons:

Nothing that I have noticed yet! It took me a while to tell the difference of hashtag areas but now that I understand what that area is there, for I love it!

Reasons for switching to SOCi

Site was down ALL the time and customer service was less than helpful.

Vendor Response

Thank you for the exceptional review, Jenna! We look forward to partnering with you for years to come.

Replied March 2020

Candace B.

Verified reviewer

Real Estate

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed March 2020

Soci Is Amazing and User Friendly

I am able to reach out to resident and prospects better with Soci and reply to their ratings about my property easier. My team is able to advertise with ease now and they love using this.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love are user friendly Soci is and how easy it is to use.

Cons:

I have not found any cons while using Soci as of yet.

Reasons for switching to SOCi

Company made the switch due to Soci having a more user friendly site as Reputation did not.

Vendor Response

Thank you for the rave review, Candace!

Replied March 2020

Veronica R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

What did I do before SOCI??

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The range of abilities is unmatched. I was able to drop 3 other service providers and save 25% on monthly expenses by switching over to SOCI.

Cons:

In comparison to other softwares, SOCI is still newer so waiting for certain features to come available was an earlier issue but not anymore. This software has fully matured.

Vendor Response

We are so glad to hear our software saved you so much, thank you!

Replied July 2019

Showing 1 - 10 of 251 Reviews

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