SOCi 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SOCi

4.5

(251)

Pricing

Pricing available upon request

About SOCi

SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertisements, online reputation, content management, customer engagement, and more. Professionals can utilize the platform to store social media content including videos, images, or messages in a centralized repository, create posts and configure workflows to improve team collaboration.

SOCi allows organizations to maintain brand listings, create a single source of truth (SSOT) through various application programming interface (API) integrations and manage localized advertising campaigns across multiple locations. Marketers can utilize the machine learning and natural language processing (NLP) - enabled chatbot to interact with website visitors. Additionally, it lets administrators gain visibility into performance metrics through analytical reports.

SOCi provides mobile applications for Android and iOS devices, which helps marketing professionals manage online reviews, track social media trends across corporate pages and receive push notifications about new reviews or assigned tasks, even from remote locations. Pricing is available on request and support is extended vi...

SOCi Screenshots

SOCi Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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SOCi Features

Popular features found in Social Media Analytics Tools
Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Lead Attribution
Multi-Channel Data Collection
Post Scheduling
More features of SOCi
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
AI Writing Assistant
Alerts/Notifications
API
Approval Process Control
Audience Targeting
Automated Publishing
Automated Scheduling
Benchmarking
Brand Guidelines
Brand Tracking
Calendar Management
Campaign Management
Campaign Scheduling
Chatbot
Chat/Messaging
Click Tracking
Collaboration Tools
Commenting/Notes
Competitive Analysis
Contact Management
Content Library
Content Management
Conversion Tracking
CRM
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Branding
Dashboard
Data Visualization
Digital Asset Management
Dynamic Content
Email Alerts
Filtering
For Marketing and Advertising
Generative AI
Geo Rankings
Image Library
Impact Measurement
Influencer Tracking
Keyword Filtering
Keyword Rank Tracking
Landing Pages/Web Forms
Listing Management
Live Chat
Marketing Automation
Marketing Management
Mobile Alerts
Monitoring
Multi-Account Management
Multi-Campaign
Multi-Channel Campaigns
Multi-Channel Management
Multi-Channel Marketing
Multi-Location
Natural Language Processing
Negative Feedback Management
Performance Metrics
Personalization
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Review Badge Management
Review Monitoring
Review Notification
Review Request
Review Sharing
Reviews Management
ROI Tracking
Role-Based Permissions
Search/Filter
Sentiment Analysis
SEO Audit
SEO Management
Social Advertising
Social Listening
Social Marketing
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Social Sharing
Survey/Poll Management
Surveys & Feedback
Tagging
Third-Party Integration
Third-Party Integrations
Tone Selection
Trend Analysis
Visual Analytics
Website Integration
Workflow Management

SOCi Integrations

LinkedIn for Business

Meta for Business

Twitter/X

Instagram

Google My Business Post Scheduler

Salesforce Service Cloud

See all 15 integrations

SOCi User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

29%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.4

Functionality

4.3

Ashlee B.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Worth it! give it a try.

It is clean, easy, and straight forward to use. We don't have complaints and have loved how much its increased our social media presence.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to connect all of our social media platforms and post to each of the platforms. Allows us to customize the timing and add the first comment.

Cons:

It doesn't happen often but sometimes the timing is off from when I schedule it vs when it actually posts. It is very rare but has happened more then once. Never by a day, but a few hours.

Elyse R.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

SOCi Integration

I’ve used SOCi for several years and overall it has been an easy to use tool with solid data. While they could update this to incorporate more social media, especially YouTube, the overall experience has been good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The data within SOCi. The social media data is very detailed and easy to understand.

Cons:

They need to integrate with YouTube in order to provide value and more data for customers.

Reasons for switching to SOCi

This was a corporate decision, and they did not say why.

Chad J.

Verified reviewer

Building Materials

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Awesome

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Previously 5

Functionality

Previously 5

Pros:

We use this platform through our corporation and is amazing.

Cons:

When the system is down it down. No use at all.

Mary Ann P.

Verified reviewer

Real Estate

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

I LOVE Soci

Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

Cons:

Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

Reasons for choosing SOCi

We have a large portfolio that they were able to accommodate without additional charges for user logins., we like the ability to create post graphics with uploaded images, the reporting is great, etc.

Michaela M.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Soci

I've only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I thoroughly enjoyed using the program. Sometimes it seems a little to complex with the conversation, reputation, and creative features. I like that App is always accessible even if I have some minor issues. Overall, I enjoy Soci.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Scheduling Feature. I specifically like the ability to schedule all Social Networks at the same time.

Cons:

The Mobile App Soci Go is a little too difficult to use everyday. It's set up just like the website so navigation is easy but there seems to have a lot of glitches. I also do not like when a post is scheduled, to adjust the time you have to adjust the time for all the social medias individually vs together.

Reasons for switching to SOCi

This program is Free to Ace Hardware retailers.

Vendor Response

Hi Michaela, Thank you for your honest review. We're delighted to hear that our scheduling tool has been a huge help and look forward to continually improving.

Replied February 2020

Jessica R.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

SOCi Solves Social

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.

Cons:

I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.

Reasons for choosing SOCi

SOCi was the most robust platform for managing multi-locations with the ability to control location-specific views. The pricing module was transparent and the support was exceptional from the beginning!

Laura B.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Love SOCI

Being able to see the analytics is great. I like seeing how we are improving our online presence.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is to manage and the upload process is great. I love being able to schedule our calendar ahead.

Cons:

I would like to be able to delete posts that are no longer valid in bulk.

Reasons for choosing SOCi

This was in place when our company took over the property.

Vendor Response

Thank you for the stellar review, Laura!

Replied March 2020

ashley S.

Verified reviewer

Retail

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

SOCI for Reputation

Overall SOCi has been exceptional during the onboarding process and is willing to work with its customers to fix bugs. However, the platform could use some updates in regards to working with larger agencies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how the platform is user-friendly and easy to navigate. It also helps to streamline processes when it comes to reputation management and social posting.

Cons:

There are some bugs when it comes to integrating their local listing system to their reputation management and social platform posting system.

Reasons for switching to SOCi

The support team at Yext was not responsive and blamed a lot of system issues on the users as well as Google when it was their own back end that was failing to sync data.

Vendor Response

Thank you for taking the time to leave a review, Ashley. We appreciate your feedback on listings in order to make the platform better for large agency users.

Replied February 2020

Verified

Reviewer

Design

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2020

Automation at the tips of your fingers!

Its been amazing to automate the social media presence process, its been proven these days that it makes a big difference if you stay present and engaged in the social platforms! Soci has made that a breeze.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to observe and evaluate the results and trends on your social media accounts and their social media calendar is amazing too!

Cons:

When compared to other options it's a bit pricey, but in all honesty is comparing apples to oranges because of its many features. I believe that a small business option should be given to maybe strike a lifetime deal.

Reasons for switching to SOCi

With the previous software we used we had a need to use third party integration software and it glitchy and problematic

Vendor Response

Thank you for the rave review!

Replied October 2020

Heatherly A.

Verified reviewer

Sports

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed August 2025

Social Media done Quickly and Efficiently for Small Business

I am able to schedule out multiple social media posts in one day. I am able to devote about one hours worth of work to do social media postings throughout the entire month or schedule out as much as you would like. All accounts are connected so it takes away the hassle of having to do several.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SoCi has made it incredible easy to manage multiple social media accounts at one time and has made promoting the small business I work for an incredibly easy task. I am able to devote my time and energy to other tasks throughout the day because it is all done for me in one location.

Cons:

It did take a little longer to learn than I would have liked. Once I learned the program I was able to remember what buttons did what tasks fairly easily. I did watch videos on how to utilize it, perhaps having a help sheet that was printable would have been preferable.

Showing 1 - 10 of 251 Reviews

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