Meltwater 2026: Benefits, Features & Pricing

Wondering if Meltwater is right for your organization?

Our Social Media Analytics Tools Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Meltwater

4.0

(96)

Pricing

Pricing available upon request

About Meltwater

Meltwater is an online solution that provides media intelligence and social listening tools for enterprises. It offers real-time business insights to make better informed decisions. This software helps companies to measure, manage and magnify their reputation in a progressively linked world.

It provides an access to the latest PR measurement tools that helps users quantify their PR influence. Social media analytics offer a clear picture of the user's brand and customer sentiments. Meltwater’s smart media contact database lets users connect with main media influencers, including bloggers, journalists and more. Create presentations for stakeholders and share insights with internal work groups through a shared dashboard.

Users can monitor their competitor’s actions by tracking their high-ranking keywords, themes, trends and more in real time. It helps users make strategies accordingly and take their business to a next level. Meltwater additionally offers a product suite for executives that helps minimize risks by keeping them informed of all the concerns in their industry.

Meltwater Screenshots

Meltwater Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Essentials

Pricing available upon request

Plan includes:

24/7 individualized training course access
For smaller teams

Suite

Pricing available upon request

Plan includes:

Multiple solutions for cross-department impact
Integrated tools for simple navigation and reporting
Ability to scale
For small to big teams

Enterprise

Pricing available upon request

Plan includes:

Custom suite of solutions
Managed and Premium Services for all customer use cases
Unified comprehensive datasets
Integrated solutions for all stakeholders
For global organizations with unified pricing and contracting

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Meltwater Features

Popular features found in Social Media Analytics Tools
Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Lead Attribution
Multi-Channel Data Collection
Post Scheduling
More features of Meltwater
Access Controls/Permissions
Activity Dashboard
Ad hoc Reporting
AI/Machine Learning
Alerts/Notifications
API
Approval Process Control
Article Author Database
Audience Analytics
Audience Engagement
Audience Targeting
Automated Publishing
Automated Scheduling
Behavior Analytics
Benchmarking
Brand Management
Brand Tracking
Calendar Management
Campaign Management
Campaign Planning
Campaign Tracking
Channel Management
Clippings Management
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Contact Database
Contact Management
Content Discovery
Content Management
Content Publishing Options
Conversion Tracking
Customer Engagement
Customer Segmentation
Customizable Fields
Customizable Templates
Customization
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Digital Asset Management
Drag & Drop
Dynamic Content
Email Alerts
Email Distribution
Email Marketing
Filtering
Hashtag Tracking
Impact Measurement
Influencer Discovery
Influencer Relationship Management
Influencer Tracking
Keyword Filtering
Keyword Tracking
KPI Monitoring
Lead Generation
List Management
Marketing Automation
Media Monitoring
@mentions
Mobile Alerts
Monitoring
Multi-Account Management
Multi-Campaign
Multi-Channel Attribution
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Negative Feedback Management
Performance Metrics
Predictive Analytics
Press Monitoring
Press Release Builder
Real-Time Analytics
Real Time Comparisons
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Review Monitoring
ROI Tracking
Scheduling
Search/Filter
Sentiment Analysis
Social Listening
Social Marketing
Social Media Integration
Social Media Monitoring
Social Mentions Tracking
Social Performance Management
Tagging
Template Management
Third-Party Integration
Third-Party Integrations
Trend Analysis
User Management
Visual Analytics
Website Analytics
Website Monitoring
Web Tracking
Widgets
Workflow Management

Meltwater User Reviews

Overall Rating

4.0

Ratings Breakdown

39%

36%

16%

Secondary Ratings

Ease of Use

3.9

Value for money

3.4

Customer support

3.6

Functionality

4.0

Rishikesh M.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Meltwater is useful for tracking media and social conversations at scale

Previously 4

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Previously 3

Functionality

Pros:

I have been using Meltwater regularly to track media coverage and social conversations for multiple brands. The media monitoring feature is very useful for tracking online news, articles & publications in one place. I also like how the dashboards can be customized based on brand or campaign needs. The tagging & filtering options help in sorting large volumes of data and make reporting easier. It saves a lot of manual effort when tracking brand visibility

Cons:

Sometimes setting up complex queries takes time and needs trial and error. The tool can also feel heavy when loading large dashboards or multiple searches at once

Marina C.

Verified reviewer

Internet

2-10 employees

Used daily for free trial

Review source

Reviewed July 2023

The success of my digital marketing strategy.

My experience has been very good, this platform is very detailed and precise, and its control panel is very complete and easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the social media analytics tools that allow me to monitor the online conversations that are impacting my brand and industry.

Cons:

It would be ideal to have a higher update speed to be able to make more agile decisions.

Verified

Reviewer

Non-Profit Organization Management

51-200 employees

Used other for less than 2 years

Review source

Reviewed December 2018

Disingenuous business practices

Our organization is a client of Meltwater's and found the service was not benefiting us. The reports, stats and information provided were not beneficial. I indicated to the account specialist, I wasn't sure we would be renewing when they sent me a confirmation for renewal on October 26, 2018. Their only discussion was about getting me best prices. I did not sign the renewal confirmation. Our services were to end January 14, 2019. At no time did they mention automatic renewal or that I needed to send a formal notice of termination. On December 7th, in response to their many emails asking me to sign the renewal confirmation I advised them we would definitely not be renewing - 38 days before the services were to end. For the first time, they advised me we were automatically renewed and they would be sending us a bill. They said it was "preset" I asked for the contract and was shocked to see the termination terms aren't even listed on the main contract page - they are instead buried in a link, under topics such as spam. A link, of course, can be altered at any time. The contract document defines start and end dates, and makes no mention of automatic renewal. Your account reps make no mention of automatic renewal. I find this disingenuous.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing - it said our reach was over 200 billion - there are less than 8 billion people on the planet.

Cons:

It is redundant and doesn't deal with reality.

Linda R.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Robust Social Media Monitoring at a Price

We tend to use Meltwater in times of social media crises — and it cuts down on manual data compilation and creates easy-to-understand reports for all stakeholders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Robust social monitoring capabilities, easy to set up, really great customer support, easily customizable, and easy to export reports.

Cons:

It's pricey, but with social media monitoring that is to be expected. In this realm, you get what you pay for, and Meltwater is worth the price because it just pulls in way more intel than any other solution available.

Kara I.

Verified reviewer

Higher Education

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed February 2019

Great Spreading the Word

Overall, Meltwater has been an easy tool to use to distribute information and also see the analytics of how it's being received, opened, clicked, etc. We also use the tool to create a Daily Digest of hits that mention our business in the media or on Twitter.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This software is completely user friendly. It is easy to upload press releases and sent to various distribution lists.

Cons:

Sometimes there are glitches or issues where if there is a lot of traffic happening via Meltwater which makes your particular information experience a delay. Usually, Meltwater staff are able to identify log jams pretty quickly.

Julie G.

Verified reviewer

Law Practice

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed November 2018

Meltwater does the trick

We continue to renew our contract with Meltwater, because, compared to competitors, the service is financially feasible. The interface upgrades have also kept us happy. Overall, Meltwater helps us distribute news effectively and that's exactly what its supposed to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Meltwater has made A LOT of improvements to their user interface recently. Building lists has gotten a lot eaiser and quicker. I'm able to quickly scan and select thousands of contacts.

Cons:

Meltwater's customer service leaves something to desire. In the four years that I've used the platform, my service rep has changed at least a half-dozen times. Each new person wants to connect to see how things are going, but most of the time they just try to sell us on something new. They are not concerned with understanding our business.

Courtney C.

Verified reviewer

Entertainment

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed August 2019

Easy Contact Lists

Great option for press release distribution. I like being able to create targeted media lists and scheduling releases.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is to gather lists of relevant media in my area and field. Depending on who I want to target I am able to modify a list and make sure my release and information is reaching the right group of people.

Cons:

My only cons come from the other side of the software. I receive a fair number of releases that aren't relevant to what I cover. It isn't a software error, it is user error with people not knowing how to create their lists.

Deborah H.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2019

Awesome PR and social media tracking

Ratings Breakdown

Ease of use

Functionality

Pros:

Used this to track client placements, as well as find contact details for reporters / editors. Easy to navigate, and our team could easily customize the specific dashboards.

Cons:

Definitely can need some training to get up and working. We had our account managers come in to train up the team.

Ana B.

Verified reviewer

Consumer Electronics

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed August 2022

Great article filtering for PR!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The filtering of relevant articles is unmatched by competitors. Also able to track multiple brands in the same account.

Cons:

The report dashboard isn't as intuitive as I would like. There are lot of analytics that can be done but a bit difficult to set up exactly as I wanted the data to present.

Sanjay P.

Verified reviewer

Writing and Editing

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed March 2019

Map

It's a good software that saves time and sitting at home can use it in its small device and it makes it easier for the person to arrive and a free demo of any place can tell.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Here is a good software. The person can easily see the map of any place in its device and use it.

Cons:

The quality of the map of the software is not so high that I can tell it to myself very clear.

Showing 1 - 10 of 96 Reviews

See All Reviews