Zendesk Sell 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zendesk Sell

4.3

(159)

Pricing

Starting at $19.00 per month

About Zendesk Sell

Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities.

Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature.

Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices.

Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.

Zendesk Sell Screenshots

Zendesk Sell Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Sell Team

$19.00

per user, per month

Plan includes:

1 Custom Sales Pipeline
Built-in Click-to-Dial and Call Recording
Email Integration
Fully Featured Mobile CRM
Prebuilt Apps and Integrations
Up to 3 Paid Users

Sell Professional

$49.00

per user, per month

Plan includes:

1 Custom Sales Pipeline
Advanced Call Analytics
Built-in Click-to-Dial and Call Recording
Email Integration
Fully Featured Mobile CRM
Personalized Bulk Emailing
Prebuilt and Custom Apps and Integrations
Sales Goals and Forecasting
Unlimited Custom Fields
Unlimited Email Templates

Sell Enterprise

$99.00

per user, per month

Plan includes:

2 Sales Pipeline
Activity Reports
Advanced Call Analytics
Advanced Permissions
Built-in Click-to-Dial and Call Recording
Customized Notifications
Email Integration
Fully Featured Mobile CRM
Lead and Deal Scoring
Personalized Bulk Emailing

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Zendesk Sell Features

Popular features found in Inside Sales
Auto-Dialer
Call List Management
Call Recording
CRM
Email Management
Interaction Tracking
Lead Capture
Multi-Channel Communication
Performance Management
Reporting & Statistics
Sales Pipeline Management
More features of Zendesk Sell
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Batch Processing
Calendar Management
Calendar/Reminder System
Calendar Sync
Campaign Management
Catalog Management
Channel Management
Chat/Messaging
Client Tracking
Collaboration Tools
Contact Database
Contact Management
Customer Database
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Deal Management
Document Management
Document Storage
Drag & Drop
Email Marketing
Email Sequences
Email Templates
Email Tracking
Event Triggered Actions
Forecasting
For Financial Institutions
For Insurance Industry
For iPad Devices
For Sales Teams/Organizations
For Startups
Goal Management
Goal Setting/Tracking
Internal Chat Integration
Knowledge Management
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Mobile App
Multi-Currency
Opportunity Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Prospecting Tools
Quotes/Estimates
Real-Time Data
Real-Time Notifications
Referral Tracking
Reminders
Reporting/Analytics
Role-Based Permissions
Sales Forecasting
Sales Onboarding & Training
Sales Reports
Sales Trend Analysis
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Social Media Integration
Source Tracking
Tagging
Task Management
Task Scheduling
Template Management
Territory Management
Third-Party Integrations
Visual Analytics
Web-based Deployment
Web Forms
Website Integration
Workflow Management

Zendesk Sell Integrations

Domo

Microsoft Outlook

Wishpond

QuickBooks Online Advanced

Front

Harvest

See all 29 integrations

Zendesk Sell User Reviews

Overall Rating

4.3

Ratings Breakdown

54%

30%

Secondary Ratings

Ease of Use

4.4

Value for money

4.0

Customer support

4.1

Functionality

4.0

Bo K.

Verified reviewer

Banking

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2024

More than a typical CRM tool

We mostly used the most of the product's real-time reporting and analytics features. Tracked emails, calls, and used them with sales engagement tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Delivers the complete view of customers/customer experience in details as in how much you want to see. Uses a data mining terminology, gives you the forecast, and the great feature is you can see changes by adding or removing a number or some group of customers.

Cons:

Cannot use it alone, it has to integrate with other Zendesk products, but only with Zendesk products. And customisation can be a real headache, as it needs to be completely setup before getting its full potential.

Aleksandra C.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed May 2021

Great crm

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use and a full suite of features

Cons:

Sometimes can be lacking some needed features

Reasons for choosing Zendesk Sell

Better reputation and recommendations from industry colleagues

Reasons for switching to Zendesk Sell

Wanted to try out another software for comparison

Stanko T.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Potemkin village

After trial (which went well) its all downhill. We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,". A lot of features we started using in serious work are broken or designed to be useless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interface is ok, all action buttons are where they should be, the structure of the pipeline is ok.

Cons:

Long term usage is impossible due to serious bugs and inability or unwillingness of their team to solve it. Reporting serious bugs to a rudimentary bot is never a good way forward.

Reasons for choosing Zendesk Sell

It looked good on paper and during trial

Reasons for switching to Zendesk Sell

Product no longer supported. Product no longer supported.

B. W. B.

Verified reviewer

Business Supplies and Equipment

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Great Product with GPS

Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

Cons:

My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.

Reasons for choosing Zendesk Sell

Price and simplicity

Reasons for switching to Zendesk Sell

I switched for the GPS site visit technology that wasn't available on Zoho but ultimately switched back because of a compatibility issue with our software (not Zendesk).

Solomon U.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 6 months

Review source

Reviewed October 2022

Zendesk Sell Integration

The zendesk was useful in reaching customers and keeping databases on sales and promotions leads conversion.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zendesk sell offers more features for marketing and adds on the zendesk platform for companies.

Cons:

There are none but the trail but it is a helpful feature to gain customer leads

Reasons for choosing Zendesk Sell

I used it as an integration to create database of contacts for lead conversion and marketing purposes.

Suzanne G.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Not worth it

We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The layout is attractive, and adding custom fields is easy.

Cons:

There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. It's impossible to rearrange columns in reports and you can't filter on certain things. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. Their support was AWFUL; they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem.

Reasons for choosing Zendesk Sell

At the time, we thought it would meet our needs better.

Reasons for switching to Zendesk Sell

We were hoping to get an integrated sales and support solution.

Trent E.

Verified reviewer

Facilities Services

2-10 employees

Used other for less than 2 years

Review source

Reviewed September 2019

Powerful and simple sales management tool

I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

Ratings Breakdown

Ease of use

Functionality

Pros:

- Simple input for contact information for different clients and potential clients - Super easy to create deals and potential purchases for clients - Schedule appointments, set reminders, and send emails all from within the program - Check metrics and numbers of different members of the sales team for different times and situations. - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously - Easily sort through customer lists to find people who are relevant under different categories

Cons:

- Sometimes too easy to change things that have been set by others - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.

Reasons for switching to Zendesk Sell

A clunky interface that made it hard to see past data and information. Made it very difficult to interact with the information

Marlene V.

Verified reviewer

Design

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Good CRM That Integrate with CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity.

Cons:

At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.

Reasons for switching to Zendesk Sell

Hubspot was very expensive and gave us some problems that couldn't be fixed with agreements.

Juan Esteban M.

Verified reviewer

Real Estate

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed May 2023

Zendesk Suite evaluates customer service

Zendesk Suite is a website that meets the basic requirements to be a quality site that offers its customers several stages to reach their target audience and provide each customer with the right specialist. It allows clients to add client information and assign ratings to discussions about the motivations behind creating practical assumptions of each conversation. The Zendesk Suite application has a methodology that employs different strategies to discover the image that users have. Zendesk Suite is a cloud-based messaging application that was developed to meet the varying requirements of outreach groups, both large and small. For customers who are happy with Zendesk Suite, it makes the experience of visiting a museum more personalized and changes discussions according to their and their customers' assumptions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zendesk Suite employs different methods to discover the image we have users through them. It allows customers to collect information about their customers and rank discussions on the assumptions made in each conversation. It is not given an extraordinary score at this stage, which guarantees that it is employed in all organizations. Client assistance is accessible and can help all clients effectively utilize the stage. It combines well with other programs and updates your client interface. Zendesk Suite connects with other programs in the same category, for example, Zendesk and Slack.

Cons:

We use the trial version of Zendesk Suite, and I recently realized that my association was charging per client, rather than a one-time annual or monthly fee that would allow us to have more clients. It has worked consistently and we have had no issues using the scenario in our organization.

Jared H.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2017

Solid SMB/SME CRM. Reports are lacking but otherwise great UX

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Direct mail integration (no bcc required) saves everyone a world of hassle - Very easy to create customized lists of deals - Mobile app is very, very good - Easy to customize deal page with relevant info including "smart links" to 3d party sites - Decent UI and easy to understand - Integrated Dialer would be great if we weren't already using Dialpad - Quick onboarding, decent SFDC import - Zapier integration

Cons:

- Reporting is completely inadequate: - No good way to report on lead sources - No way to report on leads by assignee - No way to create new reports if the pre-made ones don't do enough for you - The UI is surprisingly slow. Like, a-full-second-for-a-simple-lookup slow. This is not a complete dealbreaker, but is pretty irritating - Associating contacts to deals doesn't associate your comms w/them to the same deal, so if you have a lot of back and forth with someone about a deal, but forgot to add them to that deal in Base, you won't see the communication on the page for that deal. -

Showing 1 - 10 of 159 Reviews

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