Apptoto vs Fresha: Which is best for you?

For the most part, we are happy with what Apptoto has done for us. When we first started using the software, there were some features that were not available. But the team was able to implement these features quickly, sometimes we were not even aware that they were working on it until they demo'd the feature to us.

Any time one thing was changed the system would flip out so we were constantly stressed that if we changed something simple it wouldn't operate correctly.

Scheduling notifications options are customizable, and good customer service.

Fresha has repeatedly charged me 20% marketplace fees for clients who never came through their platform. Despite providing screenshots and direct confirmations from my clients showing they found my business through Google searches or personal referrals, Fresha continued charging hundreds of pounds monthly in unauthorized fees. When presented with clear evidence from my clients, Fresha failed to acknowledge their error, investigate the issue, or process refunds.