CarePaths EHR 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CarePaths EHR

3.8

(34)

Pricing

Starting at $10.00 per month

About CarePaths EHR

HIPAA-Compliant & ONC-Certified Cloud-Based Electronic Health Records & Practice Management. Solo-practitioners or groups of all sizes can grow and manage their practice for an affordable price.

Get telehealth, claims, and eligibility checks for FREE! Includes e-statements, online scheduling, appointment reminders, ready-to-use clinical documentation, customizable forms, secure messaging, outcomes monitoring, and much more!

With the free upgrade to CarePaths Connect, clinicians can also create a Digital Front Door, allowing patients to effortlessly sign up for services and book appointments with the CarePaths Connect mobile app for patients. Patients can also use the app to engage in teletherapy, message their therapist, and complete assessments.

The Automated Measurement-Based Care (MBC) feature streamlines the process of outcomes monitoring so clinicians can tailor their approach based on patient feedback for better therapy outcomes.

CarePaths EHR Screenshots

CarePaths EHR Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Starting Solo

$10.00

per user, per month

Plan includes:

Includes all features
Billing
Eligibility Verification
Telehealth
Electronic Claims

Solo Practicioner

$49.00

flat rate, per month

Plan includes:

Electronic Claims
Eligibility Verification
Telehealth
Unlimited Administrative Staff

Group Practice

$49.00

flat rate, per month

Plan includes:

Electronic Claims
Eligibility Verification
Telehealth
Unlimited Administrative Staff

Enterprise

Pricing available upon request

Plan includes:

Electronic Claims
Eligibility Verification
Telehealth
Unlimited Administrative Staff

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

CarePaths EHR Features

Popular features found in Mental Health
Charting
Claims Management
Confirmations/Reminders
Document Management
E-Prescribing
HIPAA Compliant
Initial Assessments
Medical Billing
Patient Portal
Secure Messaging
More features of CarePaths EHR
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
Bill Payment
Calendar Management
Care Plan Management
Care Summaries
Chat/Messaging
Claims Scrubbing
Client Portal
Clinic Interoperability
Coding Assistance
Communication Management
Compliance Tracking
Credit Card Processing
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Drug Reference Database
Electronic Payments
Electronic Prior Authorization
Email Reminders
EMR/EHR
EPCS Compliant
File Sharing
For Medical Purposes
For Mental/Behavioral Health
Forms Management
Formulary Management
For Substance Abuse Therapy
Health Record Access
Historical Reporting
Insurance Eligibility Verification
Intake Management
Invoice Management
Live Chat
Meaningful Use Certified
Medication Alerts/Warnings
Medication History
Medication Management
Messaging
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Monitoring
Multi-Location
Multi-Physician
Multi-Provider Practice
Notes Management
ONC-ATCB Certified
One-to-One Messaging
Online Forms
Patient Database
Patient Engagement
Patient Intake
Patient Questionnaires
Patient Records Management
Patient Scheduling
Payment Processing
Physician Scheduling
Practice Management
Prescription Cancellation
Prescription Renewal
Progress Notes
Progress Tracking
Real-Time Reporting
Records Management
Referral Tracking
Registration Management
Reminders
Remote Treatment Planning
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Scheduling
Self Service Portal
Surveys & Feedback
Teletherapy
Template Management
Therapy Notes
Third-Party Integrations
Treatment Planning
Video Conferencing
Video Consultations
Virtual Visits
Virtual Waiting Room

CarePaths EHR User Reviews

Overall Rating

3.8

Ratings Breakdown

18%

53%

21%

Secondary Ratings

Ease of Use

3.5

Value for money

4.2

Customer support

3.5

Functionality

3.7

Mary Ann S.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

This is a terrific program! Great support!!!

Ease of charting and prescribing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of finding appropriate templates for charting and the ease of prescribing. I prescribe daily and the program is excellent.

Cons:

Would like to have the ability to do prior auths when I am in the patient's chart. Currently I have to go to another site to do that. Also, would like to be able to fax more notes than 5 at each time. Many of my records are lengthly and numerous. It takes a lot of extra time to have to fax 5 charts at a time.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to fill out clinical notes and file insurance claim forms. I also can get EOBs online and have them posted to clients' accounts. There is the ability to use video therapy which I have done a couple times. I can't really compare this to other EHRs

Cons:

I started out paying as a part time therapist. Carepaths has now stopped having a part time fee and so I now pay high amount. That's a huge jump for someone seeing around 8 clients per week. I know I could stop using them, but now that all my clients are listed there, it's difficult to stop. Other cons: when I see a couple, I have to set up two accounts for them to fill out paperwork as there isn't a way to have two signatures on Carepath's consent forms. Also, the clinical forms have a space to put in the client's next appointment but then that appointment time doesn't automatically transfer to the scheduling page. Carepaths doesn't ask for user feedback about usability. There have been several major software changes, but never did they ask users what we think might be useful.

Akash K.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Very serious hidden issues which they are not open about

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The main feature is the low price, considering all of the advertised features. The simple interface appealed to us as well. I think this EMR would be fine for any clinician who is NOT sending claims to insurance or paying other clinicians on a fee split.

Cons:

- They are not open about the reports not working. If you need to pay clinicians on a fee split, they will tell you that you can run reports to do it, but the reports they tell you to run do not accurately calculate pay. I have told them repeatedly they need to let any other group practices know that they are NOT paying clinicians correctly, but they act like it's not a big deal. Obviously they do not have a lot of money budgeted for programming and the poor customer service people have to cover for this. - ERAs will very regularly NOT come in, despite us getting paid by insurance. We spend countless hours monthly calling BCBS manually to sort this out. When we identify what ERAs are missing, we then need to MANUALLY post those ERAs into the system. I am paying for double the clerical staff that other practices my size utlilize. - There are issues with ERAs double allocating or over allocating, though accounting won't reflect this. So if you took too much copay, and then apply an insurance payment, it will let you apply an excess to the charge and the balance will show as $0. Now your accounting is off - There are basic features you'd expect which are not there. For instance, you can't turn off the messaging feature in the portal. - Their invoicing does not do a good job of separating people with real balances from people for whom you are waiting for insurance payment.

Nancy O.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 2 years

Review source

Reviewed December 2022

Adequate but not as good as what I use now

Ratings Breakdown

Ease of use

Functionality

Pros:

Fairly easy to learn with enough practice

Cons:

Cumbersome, redundant steps, not as intuitive as current system

Krista P.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Very user-friendly!

Very positive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, easy to train people on, straight-forward

Cons:

Not very pretty, needs more design, boring interface

Reasons for switching to CarePaths EHR

Our clinic outgrew Carepath's capacity

Beth B.

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.

Paperless record keeping, improved financial management, ease of filing claims, monitoring of patient's progress between sessions, telepsychiatry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a sole proprietor, there is no need for my practice to have an administrator, as Carepaths makes scheduling, faxing, filing claims, billing, uploading documents, using note templates, uploading personal templates and assessment tools, providing telepsychiatry, messaging clients, and monitoring their progress all possible, in addition to having an overall paperless practice. The automatic posting of ERAs really makes the accounting piece easy. Psychiatrists can also prescribe from the system and payments can be accepted on Carepaths via Paypal. Carepaths staff respond quickly to questions about its general operation and continue to refine the program, offering cutting edge options for a practice at a very reasonable cost.

Cons:

If there are insurance companies for which I don't get automatic ERAs and instead have to log-in paper EOBs, this seems to take a long time.

Verified

Reviewer

Mental Health Care

Used weekly for more than 2 years

Review source

Reviewed December 2017

Good value for the money, not pretty, but functional and secure.

It is a workhorse sort of product. Does the job but is not streamlined or as up to date as some others on the market. I used eRecords for over 3 yrs., so am quite familiar with it, even with that there are still aspects I just stay away from or don't know how to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall this has what you need to operate a mental health clinic, small or large. The scheduling aspect works well, and how it interacts with notes to create a draft note upon checkin is a great feature.

Cons:

Clunky to use but you can get used to fairly quickly. Notes could be better, they work, but other products have better, easier versions. Navigating in general has far more clicks than necessary. Reporting features take more time than I think they should. As the company has grown turnaround on help tickets have taken longer to complete.

ROBYN S.

Mental Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2017

Overall positive

Purchased it primarily for my own practice. Others have joined, fairly easy to teach others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use for billing and note taking. Availability of video. Access to eob's from medicare. The customer support is always helpful and responsive.

Cons:

Sometimes hard to get assistance (other times I barely wait an hour). When regulations change, for example icd 10, updates were not timely. I find accounting section to be too burdensome and use an excel spreadsheet instead. Not happy with that either. Would like to see something that is more user friendly for accounting. Would also like to have calendar synced with google calendar or have the carepath one on my telephone. The calendar is another feature I do not use as I need to have access to it all the time. Wish I could dictate my notes, I hear another program has this feature.

Keith W.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

With billing and notes, a few clicks and most of the work is done

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I never leave my office with work or notes to make the next day. Billing is automatic with compliance issues handled by the company. I never lose time or money and my payments from insurance is never more than a week behind.

Linda B.

Used daily for more than 2 years

Review source

Reviewed December 2017

We have several clinicians using carepaths, and we have been pleased with the ease of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service has always been very prompt, and carepaths is always updating to make is easier for the clinician. They have many features that make it easy for us regarding billing, and running reports.

Cons:

Our customers are having problems reading their bills. There are 4 options for sending statements, but so far we've not found one that customers understand clearly. There are also times our billing gets stuck by the clearinghouse and we do not catch it. We wish there was an alert that this happened. I love the reports I can get on carepaths, but as a supervisor I wish there was a way to run reports on each clinician, or pull up each clinicians caseload.

Showing 1 - 10 of 34 Reviews

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