Experity Patient Engagement 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Experity Patient Engagement

4.3

(25)

Pricing

Pricing available upon request

About Experity Patient Engagement

Experity Patient Engagement provides cloud-based, white-labeled, online self-scheduling, eRegistration, queue management, and reputation management software solutions for urgent care clinics, health systems, hospitals, outpatient laboratory clinics, and primary/specialty care clinics.

Experity’s patient engagement platform is integrated into clinic websites and allows patients to self-schedule appointments, register online, and check actual wait times from any electronic device or at check-in with in-lobby screens. Clinics manage walk-ins and self-schedulers from one system and send text reminders and alerts to engage with patients as they wait from a location of their choice.

Survey tools allow clinics to manage brand reputation, promote patient retention, and improve their online presence with automatic SMS-based patient surveys after every visit. Content and timing of text messages can be customized for real-time performance and satisfaction feedback, and for patient follow-up tracking.

This solution provides door-to-door benchmarks and reports for clinic visibility into performance and trends.

Experity Patient Engagement Screenshots

Experity Patient Engagement Pricing and Plans

Starting price: $350.00

Free Trial

Free Version

Basic

$350.00

No plan information available

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Experity Patient Engagement Features

Popular features found in Medical Scheduling
Appointment Management
Billing & Invoicing
Calendar Management
Faculty/Staff Management
HIPAA Compliant
Multi-Location
Patient Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Self Service Portal
Third-Party Integrations
More features of Experity Patient Engagement
Alerts/Notifications
Appointment Scheduling
Client Portal
Communication Management
Customer Database
Discharge Management
Historical Reporting
Mobile Access
Mobile Alerts
Monitoring
Online Scheduling
Patient Engagement
Patient Flow Management
Real-Time Notifications
Real-Time Reporting
Scheduling
SMS Messaging
Surveys & Feedback
Waiting Time Tracking

Experity Patient Engagement User Reviews

Overall Rating

4.3

Ratings Breakdown

52%

36%

Secondary Ratings

Ease of Use

4.6

Value for money

4.2

Customer support

4.3

Functionality

4.3

Katie T.

Verified reviewer

Hospital & Health Care

Used daily for less than 12 months

Review source

Reviewed November 2017

Clockwise has been a game changer!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our organization opted to use this in our three busy urgent cares. We are a large, pediatric academic medical center and this has been a game changer for us in regards to transparency, wait time, and access to medical care. Our front line staff have only wonderful things to say, and Clockwise has done a fantastic job ensuring this product works best for us. It is easy to set up, easy to modify, and everything has been painless.

Scarlet N.

Used daily for less than 2 years

Review source

Reviewed October 2017

Provider time, patient wait time and overall cycle time has improved immensely with use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care.

Cons:

Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs.

Verified

Reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Limited functionality and terrible aesthetic

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It integrates with Docutap, so the check-in times available to the patient are more accurate if we're busy.

Cons:

Clockwise looks like it was built in 2001 and has not been updated since. The webpage looks like something you'd find in an intro HTML class. How I pay this much for a software that does not invest it's money into a better-looking UI is beyond me. The reports take extremely long to load and overall it serves as a glorified Google Form and Post-It-Note.

Verified

Reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed November 2017

Great Customer Service with prompt response to our Queries

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for the customer, simple settings and quick implementation. We ramped up pretty quickly the number of sites and they were able to deliver.

Cons:

The reports section of the admin platform . - They are working on this feature but it needs updating. specially if you manage multiple sites. I signed up for automatic reports that get delivered to my e-mail and I often end up having to go to the site.

Shlok S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Easy to Implement Solution for Online Scheduling

We've been using Clockwise for a couple of years now and enjoyed the experience. While the system is relatively simple, it's reliable and easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy interface for patients to navigate, healthcare-specific features for managing patient flow, integration with website, integration with (some) EMR systems, NPS survey system

Cons:

Interface feels outdated at times, lack of advanced features such as insurance verification and online registration

James G.

Used daily for more than 2 years

Review source

Reviewed October 2017

Innovative company, reliably functional program and superior customer service!

Ability to manage patient flow in our urgent care center by allowing patients to select reservation times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled.

Jason M.

Medical Practice

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2017

Clockwise has been an amazing addition to our urgent cares.

Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy!

Cons:

The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this.

Verified

Reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Relatively easy to implement

I think we were the first organization to implement number in line instead of average wait time and the technical support was helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gives different options such as average wait time and/or number in line.

Cons:

There was a bit of a learning curve to implement and the documentation was somewhat not easy to read.

Amber A.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed October 2017

Easy to integrate and use with helpful guidance from the Clockwise.MD team!

We have experienced no major issues during the implementation and ongoing use of this software. Everything has been an easy and seamless process. Any modifications that were requested were completed timely and professionally.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use! It's easy for the patient and staff! Whenever implementing a new process there is always concern about the impact on workflow. After go live, the feedback from staff was all very positive and that it was easier to use than they expected. It's customizable to meet our needs and we can managing most of the needs on our own!

Jonathan M.

Hospital & Health Care

10000+ employees

Used daily for less than 2 years

Review source

Reviewed November 2017

Clockwise is a helpful program that enhances the patient experience for our clinics.

Helps us set expectations for our staff, providers, and patients. Gives us good data to evaluate our processes and provides an added convenience to our offerings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provides accurate wait times for our staff and patients. Gives us good data to examine productivity and areas of opportunity.

Cons:

When extracting data it is not always easy to filter down to lower levels. Wish certain features could be even more customized (limiting staff ability to schedule during certain times, etc.)

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