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Josh P.
Advisor, 7 years

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Updated January 14, 2026
CollaborateMD vs Waystar: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$225.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
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See all
Top Rated
Features
Features
HIPAA Compliant
4.70
Self Service Portal
4.67
Appointment Management
4.44
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HIPAA Compliant
4.93
Payment Processing
4.83
Medical Billing
4.67
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Integrations
See All
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Pros / Cons
- It simplifies claim submission and tracking, reduces billing errors, and supports faster reimbursements. Despite a few limitations, my overall experience has been positive, and it remains a solid option for managing medical billing and collections efficiently.
- The UI and navigation is not very intuitive and it's sometimes odd to try to find the right things (e.g., trying to find a specific claim).
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- We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier.
- Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome.
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Ease-of-Use
4.1/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Value for Money
4/ 5
Highest performing feature
in the comparison
4.2/ 5in the comparison
Customer Support
3.9/ 5
Highest performing feature
in the comparison
4.3/ 5in the comparison
Functionality
4/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2024
Advisor
Recommendations
Recommendations
28 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad