CGM eMDs 2026: Benefits, Features & Pricing

Overall experience is very poor. STAY AWAY FROM EMDS..

It has been a good experience with ease of use and complete documentation.

I don't even know where to start. Most questions regarding billing/invoices will not be answered. You will get surprise bills for thousands of dollars ("forgot to post these claims from three years ago"). Alternatively, you will not get any correspondence for months. You will be billed for services not provided. You will be billed for services that you have tried to cancel multiple times. You will be told that you will be mailed a renewal of your yearly lease prior to time of renewal (via "certified mail") for review-never happened. Service tickets are bumped to another department and closed out.

I operate a solo practice general surgery office with one surgeon and two employees in a small town in north central Mississippi. I have been using e-MDs Solution Series since 2001 when I completed my active duty service obligation in the US Army. Software has come a long way in that time frame. My server is local in my office, not off-site. I provide my own IT support as there is no reliable support of sufficient calibre in town to do so. I occasionally use outside internet based support when I need OS/Active Directory/DNS/etc... type support. Upon leaving the US Army, I realized that electronic records were up and coming as the best means for documentation. I had no prior EMR experience, other than the CHCS system that was then in use in the DOD. I have been diligent in keeping my system up to date with the latest version of e-MDs. I use iPad nMotion application for documentation of notes for patients seen out of office. as well as reviewing records/documents from prior visits. I use iPhone Rounds application to document billable procedures that I perform outside of my office. Both apps can be used to scribe electronically when needed. The iPhone app comes in handy after hours to document phone conversations with patients immediatly after the call has ended. In the office, I use a Windows 7 Pro tablet to document my notes with the main Solution Series applications. Implementation initially was in 2001. I attended a two day training in Austin, TX where I learned both the charting and billing side of the software (Remember I was just in the US Army and had no billing experience, minimal coding experience). I hired a woman who had some billing experience from prior Family Medicine practice she had worked in. I taught her the Billing software mechanics. She taught me the coding/billing insurance processes. We were up and running in days and never looked back. I closed that initial practice and upon moving to my current location. I was able to set up the computer system, restore the database, and initially train two persons to use the software in the performance of their duties. I have had a few billing clerks over the last 10 years, and I and the outgoing clerk were able to train the incoming individual without difficulty. I actually can perform all the billing functions as needed when my clerk is absent (invoice generation, claim batch submission, posting of payments from insurance and patients, transfer of balances, statement creation, etc...) The charting software is currently very customizable to anyone's practice. As a general surgeon, my charting needs are somewhat different from a primary care practice needs. The ability to create/edit templates to document the different sections of the note, makes note creation very easy. By having complete templates, I auto-prompt myself or remind myself to ask questions that I might have forgotten to ask otherwise. Customer support has always been a strongpoint of the e-MDs company. I 'auto-triage' my support. Things that I need an answer to yesterday, are answered yesterday. Things that can wait, are submitted via the support forum and are answered in an appropriate amount of time. I also look for the answers to my questions prior to submitting the question. Benefits are hard to quantify in terms of dollars and cents. I was able to successfully attest to meaningful use both in 2011 and 2012 by using the system. I don't spend rent money floor space for a chart room. I don't pay my staff to go find and retrieve physical medical records to bring to me for review/comment/entry, and then refile them. Paper work is not lost once entered into the chart.

Functional electronic medical record, able to e-prescribe.

Incredibly sad. What started off as a great product devolved into an unusable one. We were loyal custormers for 8 years and by the end the software for us was completely unusable. Competent tech support may have been able to salvage our situation. We switched to Praxis EMR. It has been amazing and we have not looked back ever since.

Our overall experience with eMDs is HORRIBLE!! We are looking at potentially switching systems but will not make that decision until we see how things on the EHR side of things shake down. The only reason that we have not run away screaming yet is that we have been using the system for more than 5 years and are not up to the task of learning a new system and moving all of the records over. However we may change our tune depending upon how badly eMDs mismanages the system and how badly they decide to screw up what was essentially a fairly decent program as far as EHR's go.

EMDs has failed for >9 months to fulfill their contract obligations for our implementation so that we may successfully use their platform. This has forced our billing to have significant disruption. Ultimately, we were forced to resort back to our previous billing platform NextGen (which is more that $400 cheaper monthly). EMDs has refused to reimburse our up-front costs and stop the recurring billing even though we have never used EMD to submit a single claim (because they did not implement / on-board us appropriately) and they continue recurring billing for an account that has never been used and contract was terminated. ***DO NOT USE EMDs - SAVE THE HEADACHE***