Eyefinity Encompass 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Eyefinity Encompass

3.7

(68)

Pricing

Pricing available upon request

About Eyefinity Encompass

Eyefinity Encompass® is a comprehensive platform designed to help eye care professionals streamline their daily operations. Using the most advanced technology, Eyefinity Encompass brings together the essential functions needed to run a modern practice.

Functionality includes the ability to manage patient records, schedule appointments, bill and process claims, and order optical products. The platform also includes tools that simplify communication between providers, labs, and insurers, aiming to reduce administrative tasks and give providers more time to focus on patient care.

Altogether, Eyefinity Encompass supports a more connected, efficient, and patient-focused experience for today’s eye care practices of all sizes.

Protect Your Practice, Protect Your Patients - As the first optometric software backed by SOC 2 Type 2 certification, Eyefinity evaluates more than 150 cybersecurity controls annually to ensure proactive data protection for practices using our cloud-based software.

Fuel Your Future with Possibilities - Find the right fit for your practice with a platform that offers functionality to encompass all your needs as you grow.

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Eyefinity Encompass Screenshots

Eyefinity Encompass Pricing and Plans

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Free Trial

Free Version

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Eyefinity Encompass Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of Eyefinity Encompass
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Audit Trail
Calendar Management
Charting
Claims Scrubbing
Client Management
Client Portal
Coding Assistance
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Documentation Management
Document Management
Document Storage
Drug Reference Database
Electronic Payments
Email Reminders
File Sharing
Forms Management
For Optometrists
HIPAA Compliant
Imaging and X-rays
Insurance Eligibility Verification
Insurance Management
Inventory Management
Invoice Management
Lab Integration
Meaningful Use Certified
Medication Database
Medication Management
Mobile Access
Multi-Location
ONC-ATCB Certified
Order Entry
Patient Records Management
Recall Tracking
Records Management
Reminders
Reporting & Statistics
Revenue Management
Scheduling
Self Service Portal
SMS Messaging
SOAP notes
Task Management
Telemedicine Integration
Third-Party Integrations
Workflow Management

Eyefinity Encompass Integrations

Optify

Demandforce

Apptoto

Solutionreach

Abby

4PatientCare

See all 7 integrations

Eyefinity Encompass User Reviews

Overall Rating

3.7

Ratings Breakdown

41%

21%

18%

13%

Secondary Ratings

Ease of Use

3.6

Value for money

3.3

Customer support

3.8

Functionality

3.6

Meg S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Great PMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's cloud based and easily accessible. The appearance doesn't seem to be update too often so once you learn to use it, you should be fine.

Cons:

Sometimes bulky to navigate from one section of the software to the other.

Reasons for switching to Eyefinity Encompass

It was time to update and enter the 21st century

Vendor Response

Hi Meg, We're glad that your switch to Eyefinity Practice Management is going well and proving to be a great fit! Our team is committed to providing a solution that supports practices and their needs. If you'd like to share more and have any suggestions for the navigation or other enhancement ideas, we encourage you to join our Support Community (https://eyefinitycommunities.force.com/eyefinitysupport/s/login). Thanks again for your review!

Replied November 2022

Christopher R.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Eyefinty PM solved my IT problems

We have had a frustrating experience with three other software vendors and the continued need of IT support to keep the environment connected along with the hassle of updates. The cloud based Eyefinity software has made managing our practice more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The cloud based product has decreased my IT costs and the software was easy for my staff to adopt. The product integrates with the EHR and all patient visits are coded and priced automatically.

Cons:

The conversion of past billing records did not come over from my old software cleanly and required a bit of effort to clean up accounts receivable.

Reasons for choosing Eyefinity Encompass

the conversion of files from our old softwware and the seamless integration for billing.

Reasons for switching to Eyefinity Encompass

Wanted to move to cloud based software and have an easy conversion of our files.

Vendor Response

Hi Christopher, We’re thrilled to hear that our Eyefinity® cloud-based software has made managing your practice more efficient and has reduced your need for IT support. We’re glad that Eyefinity® Practice Management has been easy for your staff to adopt. Thank you for your review, The Eyefinity Team

Replied October 2024

Lisa P.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Happy with EHR but not EPM

I feel like the EHR is an excellent product, but unfortunately the above 3 issues are going to cause me to look into other software solutions in my practice in the future. It would behoove Eyefinity to reach out to some of their customers' key staff/billing/optical managers on how to improve EPM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is cloud based. I actually really like the EHR part.

Cons:

1. Ledger/insurance pending quick reference for a patient is not visible on the overview page, making it more time consuming for my staff to look up. It also makes it more difficult for front desk staff to look up for collecting fees from patients. 2. Ordering glasses is MUCH more time consuming for my staff than it was with Officemate. This cost my practice money because it ties up staff doing orders instead of working on other tasks. This = more staff required to run my office. 3. The inability of key staff persons to override things in the system. I understand theft prevention, but there can be other systems of checks and balances put in place in a practice. I get it. I have been stolen from but drs cannot rely on software to do the monitoring for them.

Reasons for switching to Eyefinity Encompass

cloud based. Wanted to switch to product that I could access remotely.

Vendor Response

Hi Dr. P, While we’re happy to hear that you’re enjoying Eyefinity EHR, we’re sorry to hear about your concerns with Eyefinity Practice Management and would like to hear more about your experience. Please reach out to one of our Customer Success Managers at customersuccessmanagers@eyefinity.com. You may also find our no-cost role-based training for opticians to be a useful resource: https://www.eyefinity.com/education-onboarding/role-based-training.html Thank you, The Eyefinity Team

Replied August 2024

Eddie W.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

EPM Review

Improvements are slow to Develop and Launch

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Time Saving Integrations with VSP such as authorizations and ERA

Cons:

Time Consuming and Confusing payments, credits and invoices/receipts Cannot easily see eyewear details/history. It would be nice to have summary on main page

Reasons for switching to Eyefinity Encompass

Web Based to allow for Easier Cloud Upgrades. Easier Order Processing

Vendor Response

Hi Eddie, We’re happy to hear that Eyefinity Practice Management’s VSP integration has saved you time with bulk authorizations and electronic remittance advice. We are sorry to hear that you’re having trouble with other aspects of running your practice and would like to invite you to check out our no cost, on demand webinar (https://web.cvent.com/eventsplus/d11285c8-3275-4840-9da2-a30d60121e4a/registration) on best practices for performing daily transactions such as patient balance, credits, and payments. Thank you, The Eyefinity Team

Replied September 2024

Valerie B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Long term user to Eyefinity

Overall a positive experience. Couldn’t practice without it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Easy to document exam findings.

Cons:

Sometimes the updates can be difficult Missing features that you were used to using the day before

Reasons for choosing Eyefinity Encompass

Familiar with program from school. Ease of use

Vendor Response

Hi Dr. B, We’re thrilled to hear that you’re enjoying Eyefinity EHR® and that our software is an essential part of your practice. We are always looking to make improvements and appreciate your patience during updates. Thank you for your review, The Eyefinity Team

Replied October 2024

Kami R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Best EHR!

EyeFinity EHR has been an exceptional addition to our practice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EyeFinity EHR has been a fantastic system for our practice. One of the standout features is the iPad app, which allows our doctors to remain fully present and engaged with patients during exams, rather than having to turn away to use a computer. This helps maintain a personal connection with patients and enhances the overall experience. The system itself is incredibly user-friendly, with one-touch charting that makes documenting exams quick and efficient. The intuitive design of the interface ensures that our workflow is smooth, allowing us to focus more on patient care. Overall, EyeFinity EHR has been an excellent addition to our practice, combining convenience with a strong patient-centered approach.

Cons:

I have zero cons. It's been great all the way around.

Reasons for choosing Eyefinity Encompass

The iPad application - it has made patient flow so much better in our practices.

Vendor Response

Hi Kami, We’re thrilled to hear that the Eyefinity® EHR iPad app has made it easy for you and your staff to maintain personal connections with patients and that it’s been an excellent addition to your practice. Thank you for your review, The Eyefinity Team

Replied October 2024

Michelle C.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Make the Change!

Great support when we switched over from Exam Writer and continued support to this day after years of use! I absolutely love how intuitive the iPad is making it easy for new staff to learn. Overall my office flow is so much more efficient. One of the best decisions I ever made was switching to Eyefinity EHR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the standardization with Eyefinity EHR. Nothing gets overlooked during an exam because the process is the same, no matter the patient. But my favorite feature is using the iPad. It allows me to show patients what I’m doing in real time and makes the exam more personal.

Cons:

Not being able to see sticky notes outside of a visit

Reasons for choosing Eyefinity Encompass

Cloud based and portability with the iPad were the main features however I loved it was also easy to understand.

Reasons for switching to Eyefinity Encompass

Exam Writer was becoming outdated especially when compared to the cost/features ratio

Vendor Response

Hi Dr. C, We’re so glad to hear you’re enjoying Eyefinity EHR and that it enables you to make exams more personal while streamlining the process. Thank you for taking the time to leave a review! The Eyefinity Team

Replied August 2024

AJ N.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Seamless Integration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platforms VSP integration is a huge benefit.

Cons:

The scheduler can be a little difficult when juggling multiple doctors or resources.

Reasons for choosing Eyefinity Encompass

Web based more robust platform with a seamless integration to VSP. Also the EHR iPad app and EHR side was packaged with easy connection

Reasons for switching to Eyefinity Encompass

Inefficient UI and the system had a number of bugs

Vendor Response

Hi AJ, We’re thrilled to hear that you’re enjoying Eyefinity® Practice Management and our seamless VSP® integration. You’ll be happy to hear that we’ve made updates to the online scheduler, and we’d like to share more with you about how they can make it easier when working with multiple doctors and resources. Please reach out to us at customersuccessmanagers@eyefinity.com to learn more. Thank you, The Eyefinity Team

Replied October 2024

Kim K.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Continual Growth with Eyefinity Practice Management

We love Eyefinity Practice Management and all the features and support we receive!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that Eyefinity is constantly working to improve the software. There are lots of features that make my life easier - the Online Scheduler, Electronic Remittance Payments from Insurance Companies, Integration with TriZetto for Claims Filing to name a few.

Cons:

Nobody likes it when software doesn't work like you expect it to; but on the occasion when that's happened to our office, Eyefinity Tech Support has always been friendly and helpful, working to correct any issues.

Reasons for choosing Eyefinity Encompass

We converted from OfficeMate/ExamWriter and the flow and transfer of information worked best for us; plus we were already familiar with the level of customer service available and appreciated that we could count on continued support.

Reasons for switching to Eyefinity Encompass

We wanted something without a server requirement.

Vendor Response

Hi Kim, We’re happy to hear that you enjoy Eyefinity Practice Management and that features like our online scheduler and electronic remittance advice make your life easier. We appreciate you sharing your feedback and are glad to hear that you can always count on our support team. The Eyefinity Team

Replied August 2024

Diana F.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Not a fan of EPM

Poor. I wish we had never switched from OfficeMate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Submitting orders for private pay materials goes straight to vendor/lab. Not having to do it twice.

Cons:

All the down time and failed orders with VSP. Not having all the lens options available. Not able to pay more than glasses cost in order for pt to pay exam copay before exam is checked out, I have to do a misc. payment then apply as a cust credit. Can't correct or delete mis payments easily if wrong amount is put in. Reports...I don't even know where to begin with those.

Reasons for switching to Eyefinity Encompass

OfficeMate takes too much space up on our server

Vendor Response

Hi Diana, While we’re glad to hear that you’ve been able to eliminate repetitive tasks with Eyefinity Practice Management, and we would like to hear more about your experience with orders and payments. Please reach out to a Customer Success Manager at customersuccessmanagers@eyefinity.com so that we can learn more about your practice’s needs and incorporate that perspective into future updates. Thank you for taking the time to leave a review. The Eyefinity Team

Replied September 2024

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