Fusion 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Fusion

4.3

(708)

Pricing

Starting at $49.00 per month

About Fusion

Fusion by Ensora Health is a leading all‑in‑one EHR built specifically for occupational, physical, and speech therapists. Designed around the unique needs of pediatric practices, Fusion brings your entire workflow together in one place. From scheduling and patient charts to billing, documentation, and payments, it streamlines day‑to‑day operations so you can spend less time on administrative work and more time supporting stronger client outcomes.

And, with AI‑enabled documentation tools, Fusion helps you complete notes in minutes -not hours. Pediatric‑focused goal banks, customizable templates, and integrated workflows give your team the efficiency and insight needed to run a thriving multidisciplinary clinic.

Sign up for a free demo today to find out how you can spend less time doing paperwork and more time with client outcomes.

Fusion Screenshots

Fusion Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Essentials

$49.00

per user, per month

No plan information available

Advanced

$159.00

per user, per month

No plan information available

Premier

$189.00

per user, per month

No plan information available

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Fusion Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of Fusion
Access Controls/Permissions
Alerts/Notifications
Appointment Management
Assessment Management
Audit Trail
Availability Management
Billing & Invoicing
Calendar Management
Care Plan Management
Charting
Chat/Messaging
Claims Scrubbing
Compliance Management
Confirmations/Reminders
Credit Card Processing
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Documentation Management
Document Management
Document Storage
Drag & Drop
Electronic Payments
Email Reminders
EMR/EHR
Exercise Library
File Sharing
For Occupational Therapists
For Physical Therapy
For Speech Therapists
Goal Setting/Tracking
Healthcare Compliance
HIPAA Compliant
Historical Reporting
Insurance Eligibility Verification
Insurance Management
Invoice Management
Live Chat
Medical History Records
Mobile Access
Mobile Alerts
Multi-Location
Onsite Registration
Patient Intake
Patient Management
Patient Records Management
Practice Management
Progress Notes
Progress Reports
Progress Tracking
Records Management
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Scheduling
Self Check-In/Check-Out
Self Service Portal
SMS Messaging
SOAP notes
Task Management
Task Scheduling
Telemedicine
Template Management
Treatment Planning
Workflow Management

Fusion User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

42%

Secondary Ratings

Ease of Use

4.5

Value for money

4.2

Customer support

4.3

Functionality

4.2

Darien B.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Highly recommend.

I love Fusion. It is so easy to use and well organized. The documentation layout as well as client chart layout is so easy to navigate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fusion is really easy to navigate and offers so many different features that make documentation and EMR so easy to use. It’s very well organized.

Cons:

I wish there was a way to “lock” case notes so others cannot delete or alter a person’s note. I also wish there was differentiation in an appt list between make up and regular appts. A “late cancel” option would be nice as well.

Anonymous Reviewer

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Great system for multi-discipline practice

I enjoy it much more than previous EMR softwares used. It felt like it took at least 6-9 months to feel confident in using fusion but now that we have been using it for about a year and a half everything seems to run very smoothly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the scheduling capabilities. We provide both speech and OT, it is nice how the services are separated. I like being able to use a patient portal for intake forms and the patients access to the portal. I like the reminders for authorizations and reports. Resubmitting claims is significantly easier than other EMRs and I really like the automatic accepted/rejected/denied feature, it is a very big time saver.

Cons:

I do not like that you cannot customize the appointment reminder messages, although it looks like this is a pending feature. The billing tab can be confusing at times, I wish that payments could link directly to a service.

Reasons for switching to Fusion

It was not the most user friendly for multi discipline practices

Yael S.

Verified reviewer

E-Learning

Self-Employed

Used daily for more than 2 years

Review source

Reviewed July 2020

Fusion

Previously 2

It was great! I like the way billing is so easy and organized.

Ratings Breakdown

Ease of use

Functionality

Previously 2

Pros:

I love the calendar feature which allows you to put in each appointment and then once you check in, the automatic note it creates to hep with billing.

Cons:

There were quite a few times when there are multiple patients at a time when I didnt see that one or two students werent checked in. Then the note wasnt generated and it was only noted later that some appointments werent billed for.

Marissa P.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Good but not great

The customer support is usually helpful. The cost is affordable. It's not as robust as other EMR's, but those other systems cost significantly more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The cost is good for the features. I like the fact that you can see the actual claim to make changes if needed. I like the authorization reminders. I like the automatic email reminders. I like different colors on the schedule for different types of appointments.

Cons:

There are not enough reminders. For example, we have created a separate spreadsheet to track POC signatures. There is the prescription reminder but that is different than a POC signature. We like the waitlist feature but we created another spreadsheet so we could hold more information than what is on the fusion waitlist. We put notes when we call and offer appointments so we can see at a glance that they have been offered appointments. We used to use the intake paperwork feature but many families could not figure it out. They would end up sending us blank paperwork. It would be nice from a patient standpoint to be able to fill out paperwork and hit 'submit' and not have to upload/download and then send back to fusion.

Reasons for switching to Fusion

It was the owner's decision. I liked TheraOffice support better (I had a specific person assigned to our clinic that would help so I built a relationship with her). I believe they weren't happy with the documentation aspect, and also the claims are easier to submit with fusion.

Janice B.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Good product for streamline work

Overall, I have been happy with Fusion compared to other products. I find it more efficient than previous systems, but I think it could be more user-friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Streamlines goals, documents, and daily notes, simplifying data collection and analysis. I love the way the forms look after completion, including when the graphs are included. I like the ability to build a goal bank and use quick phrases.

Cons:

I wish the items could be edited and modified by the user, even for organization purposes (e.g. organizing the goal bank). It is also difficult for employees to access and see options for the goals and quick phrases (there is no communicating box that shows this pre-made information). I wish Fusion followed Med B documentation guidelines, including allowing managers to make certain fields required to ensure compliance.

Reasons for switching to Fusion

Simple Practice did not communicate between goals, SOAP, and progress notes, making my documentation time-consuming. Having to cut and paste information also resulted in more errors.

Trisha P.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Worth the headache, but just barely.

Like all EMRs it is a necessary evil when dealing with providing therapies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gets the job done and gives a decent summary of our financials.

Cons:

That it doesn't sync with Microsoft Office calendars and that it doesn't link with WebABA or WebABA's billing software. It creates an additional nightmare for our office having to run two EMRs and two billing platforms through two different brokerages. It would be best if Fusion would just add in ABA billing. Also, the recent cost increase announced doesn't coincide with any fabulous improvements we have seen on the user side.

Reasons for choosing Fusion

Pricing was lower in Fusion and the SOAP notes were better for OT. Regretting that now that we have ABA and are needing to have two different EMR's that cannot integrate even though we were told otherwise when signing up.

Reasons for switching to Fusion

We switched to Fusion over three years ago.

Krista J.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Fusion review

Overall pretty good. The therapists love it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I LOVE the look of the reports, the ease of documentation, and how Fusion is set up to make documentation quick and easy.

Cons:

It feels really clunky. There are things that should be easy but are not. For example, when we added a location to our offices, we tried to add the location to existing clients who had set appointments in a series. As part of that series, their re-evaluations were pre-scheduled. When we changed the location, it erased the re-evaluations. Things like that should not be happening and make using Fusion really frustrating. We also are very frustrated that Fusion will not allow integration with any other software. We wanted to integrate with TimeTap as part of a larger patient experience and ease-of-scheduling package, but Fusion would not allow the integration. We are considering changing EMRs because of this. I'm sure it's because Fusion wants everyone to pay for those features through them, but it feels like you are keeping your clients handcuffed and intentionally limiting their potential and making things more difficult for them. You need to allow people the freedom to add different APIs that will make work-flow easier, even if it is from outside companies. Your clients will not leave- they will appreciate you more for it. Also, the billing side of Fusion is really difficult. You need to get with a few billers who can offer suggestions on how to make it more user-friendly. I even had a biller that wouldn't work with me because I use Fusion.

Reasons for choosing Fusion

Ultimately because the reports are pretty and for the ease of documentation. I like that Fusion was created specifically for OT, ST, PT pediatric practices.

Reasons for switching to Fusion

We became a multi-disciplinary clinic with multiple clinicians and Fusion made documentation easier and faster. And the reports are pretty :)

Brittany B.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Adequate But Could Be Amazing

Overall, it is a better system than the previous EMR our company used. There are still many areas for growth however. It would be great to see a customizable WIP (Work In Progress) List to keep track of active charts for insurance auths/intake paperwork needed or expiring/signed document missing or needing attention/etc. It would be great to have a central, editable list such as this to go in a mark completed for specific items, instead of searching through every active chart. My reference for this would be previous experience using another EMR system called OPIE Patient Management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The amount of customizable features for reports are extremely helpful.

Cons:

The amount of new feature roll-outs that don't acknowledge the many suggestions and inputs on the Fusion Help site are a dismay and is often frustrating, feeling like ideas are pointedly missed. Many features that do end up being added in, are often extra cost, despite already paying premiums for the Fusion EMR.

Reasons for switching to Fusion

The company was expanding to a bigger facility for one of the two locations and needed a system that better suited the faster paced and bigger needs for patient management, documentation, access to reports and analytics, etc.

Alicia L.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Disappointing Flexibility and Customization Options, But Useful Data Access

Overall, I appreciate Fusion Web Clinic for some of its features, but its lack of flexibility makes it hard to fully rely on for all of my practice’s needs. I’m hoping for an update that will allow for more customization and user-driven changes in the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate being able to pull tables for data tracking. However, I’d like to see the option to include more granular data, like the date/time stamp and the username. This would help me track actions more precisely and streamline workflows.

Cons:

Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for a while, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In my practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs. Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for 7 months, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In our practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs.

Reasons for switching to Fusion

reporting capailities and clinician processes

Gail A.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Easy to Use, with a few opportunities for improvement

It has been a great first experience with EMR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the simplicity of the system overall. The look is not overwhelming. The ease of documenting, searching claims, setting up new accounts, etc. are all helpful. Please note my critique below is not meant to be negative, but rather opportunity for improvement and just notes on how some components could be cleaned up to better serve the purpose.

Cons:

1. How the goals are set up. There is so much confusion for the goals that have been achieved, but we need them to show up on an updated POC (Progress Note), so we can document that they were achieved, so we cannot archive them. But there is so much confusion with goals that appear before the start date of the new POC and the ones that don't get archived at the end of the POC. There should be a start and end date for every goal. If we are carrying that over to the next POC, that should be an option. Our goals often look disorganized because of the transition with POCs/Progress Notes. 2. That you are unable to make any adjustments to an appointment after it is checked in without having to delete the document. It would be great if there was a way to override, if a claim has not yet been submitted. 3. That you are unable to provide an attachment for a secondary claim. We have to file secondary claims manually, since they require the primary EOB.

Reasons for choosing Fusion

Simplicity of the view. The opportunity to file claims directly with Payers. The Patient profiles to store patient related documents.

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