Luma Health 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Luma Health

4.7

(81)

Pricing

Pricing available upon request

About Luma Health

Luma Health is a patient success platform that helps healthcare organizations streamline and automate patient journeys. The platform caters to a wide range of healthcare providers, including enterprise health systems, specialty groups, regional and rural care facilities, as well as primary care practices.

Luma Health's platform offers a suite of tools to simplify patient outreach, communication, and workflow management. It provides automated patient reminders, SMS/voice messaging, a conversational AI concierge, and broadcast group messaging capabilities. The platform also helps teams handle essential tasks, such as patient scheduling, intake forms, eligibility checks, payments, and feedback management, allowing healthcare staff to focus on delivering quality care.

A key feature of Luma Health is its integration with major electronic health record (EHR) systems. This bidirectional integration enables smooth data exchange and workflow automation, enhancing efficiency across the organization. The platform also leverages advanced AI and machine learning technologies, such as natural language processing and generative AI, to enable features, such as AI-assisted translation, intent und...

Luma Health Screenshots

Luma Health Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Luma Health Features

Popular features found in Patient Management
Appointment Management
Billing & Invoicing
Calendar Management
Charting
Claims Management
Communication Management
HIPAA Compliant
Patient Flow Management
Patient Monitoring
Records Management
Waiting Time Tracking
More features of Luma Health
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Availability Management
Booking Management
Calendar Sync
Call Reminders
Cancellation Management
Care Plan Management
Chat/Messaging
Check-in/Check-out
Claims Scrubbing
Client Database
Client Portal
Compliance Management
Confirmations/Reminders
Contact Database
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Email Reminders
E-Prescribing
File Sharing
For Family Medicine
For Medical Purposes
Generative AI
Group Scheduling
Insurance Eligibility Verification
Live Chat
Messaging
Mobile Access
Mobile Alerts
Multi-Language
Multi-Location
Multiple Appointment Types
Multi-Provider Practice
No-Show Tracking
One-to-One Messaging
Online Booking
Online Forms
Online Scheduling
Patient Communications
Patient Education
Patient Engagement
Patient Intake
Patient Questionnaires
Patient Records Management
Patient Scheduling
Payment Reminders
Physician Management
Practice Management
Pre-Appointment Screening
Progress Tracking
Real-Time Updates
Recurring Appointments
Referral Management
Reminders
Remote Treatment Planning
Reporting/Analytics
Reporting & Statistics
Rescheduling
Scheduling
Self Service Portal
SMS Messaging
SMS Reminders
Softphone
Surveys & Feedback
Telemedicine
Two-Way Communication
Video Conferencing
Virtual Visits
Virtual Waiting Room
Wait List Management
Workflow Management

Luma Health Integrations

Tebra

NueMD

AdvancedMD for Mental Health

Amazing Charts

Clarity Wave

CureMD

See all 18 integrations

Luma Health User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

22%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.6

Philip B J.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Luma Health - flexible and intuitive

Working with Luma has been a very pleasant experience overall. From working with their [SENSITIVE CONTENT HIDDEN] on the granular details of our contract to customizing messages with our Customer Success Manager, the Luma folks have been responsive, friendly, and extremely knowledgable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive.

Cons:

A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying.

Reasons for switching to Luma Health

Televox appointment reminders provided Allscripts is extremely limited in functionality and customization.

Vincent B.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed November 2025

Director, Transformation and Innovation

Overall the experience is excellent. The appointment management function is well above competitors, the booking and rebooking experience is seamless and simple, and the team is a pleasure to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of integration with our EHR, excellent customer service. The product team are experts when it comes to integration, and are willing and eager to solution when questions arise.

Cons:

The list is short, but the hardest part of dealing with Luma is trying to fit some of our highly customized workflows in to patient messaging processes. Luma will always work with us to solution for a given issue, but there are some custom workflows that we have that do not easily fit in to their product.

Reasons for switching to Luma Health

Better user interface, better EHR integration, ease of use for end users

Bahar F.

Verified reviewer

Telecommunications

10000+ employees

Used weekly for less than 6 months

Review source

Reviewed May 2025

Reliable and Effective Patient Engagement Platform

Overall, Luma Health helped streamline our patient engagement process. Appointment confirmations and rescheduling became more efficient, and patient satisfaction improved. While there were a few bumps during setup, the customer support team was responsive, and the product continues to add value to our operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Luma Health’s automated appointment reminders and real-time scheduling features significantly reduced no-shows and saved our front-desk staff a lot of manual effort. The platform is user-friendly, integrates well with EHR systems, and provides clear, actionable communication with patients.

Cons:

Some of the customization options felt limited, especially when trying to tailor messaging for different patient groups. Also, initial onboarding took a bit longer than expected, and some training materials could be improved.

Vendor Response

Thank you for the thoughtful review. We appreciate your insights and look forward to continuing to support your organization.

Replied November 2025

Aquiles N.

Verified reviewer

Medical Practice

5001-10000 employees

Used daily for less than 2 years

Reviewed November 2025

Reliable Reminders

Overall, Luma Health has been a strong tool for streamlining communication and improving patient follow-through. Once the system is set up, it runs smoothly, and the automation significantly lightens the administrative load. It's a dependable solution for managing reminders and patient engagement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Luma Health’s reminder system is reliable, easy to configure, and greatly reduces no-shows. The automated messaging and flexible workflows make patient outreach smoother and save staff time.

Cons:

Some settings and customization options can feel a bit complex at first, and certain features require digging into configurations to fully understand.

Reasons for switching to Luma Health

LUMA is a more robust system, provided additional channels of communications.

Vendor Response

Thank you for the review! It’s great to hear that Luma’s tools—especially reminders—are helping streamline your processes and helping reduce no-shows. We appreciate your partnership and are committed to continuous improvement.

Replied November 2025

lakisha B.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Great System

Luma was adopted for our company so that we can navigate our patient documentation and access it with ease.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionality of the software. It is so user friendly and I like how you can navigate through charts.

Cons:

Everything was great. I do not have any complaints about this software system. I like that it displays the full profile.

Reasons for switching to Luma Health

Better functionality. epic was a little expensive.

ahmed d.

Verified reviewer

E-Learning

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed May 2025

A Reliable Platform to Enhance Patient Experience

My experience with Luma Health has been very positive. The platform simplified patient communication, enhanced appointment scheduling, and saved valuable time for the medical team. It is a reliable, easy-to-use solution that brings real value to healthcare providers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

its ease of use, smart patient communication via text messaging, and seamless integration with EHR systems — all of which saved time and improved workflow efficiency

Cons:

Luma Health is a comprehensive platform with many valuable features. It may take a bit of time for new users to explore and fully utilize all the available tools.

Vendor Response

Thank you for your review! We’re honored to support your organization and are glad to hear Luma is contributing to smoother, more efficient patient experiences. We appreciate your trust.

Replied November 2025

Michelle D.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Online Marketer

With my overall expertise with Luma Health I can be sure their patients willbstay continually satisfied.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Luma Health what i liked it aboutit was the fact; i always recieve a good response

Cons:

I dont have any negative connotations to say; solid program!

ziyad b.

Verified reviewer

Accounting

Self-Employed

Used daily for free trial

Review source

Reviewed May 2025

treamlined, Effective, and Patient-Friendly

Overall, my experience with Luma Health has been very positive. It made patient communication much easier and helped us stay organized. Once we got the hang of it, it really improved our workflow and patient satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Luma Health is how easy it is to use and how much time it saves. The appointment reminders and smart waitlists really helped reduce no-shows, and the integration with our system was smooth. The support team is also super helpful!

Cons:

Sometimes the system can be a bit slow during peak hours, and it took some time for our team to get used to all the features. But overall, it's a great tool once you're familiar with it.

Vendor Response

Thank you for your review! We’re honored to support your organization and are glad to hear Luma is contributing to smoother, more efficient patient experiences. We appreciate your trust.

Replied November 2025

Kayla B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Great use!