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Josh P.
Advisor, 7 years
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Updated February 2, 2026
NextGen Office vs Updox: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Document Management
4.56
HIPAA Compliant
4.55
Payment Processing
4.50
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HIPAA Compliant
4.0
Messaging
4.0
For Medical Purposes
3.50
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Integrations
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See All
Pros / Cons
- All other EHR/PM systems have that open API which enable us to seamlessly access the system and improve our patient experience, office workflow, and modernize our processes.
- We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period.
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- The customizable patient forms are great and overall the system is easy to use.
- Updox is expensive for what it is, essentially a TXT messaging and secure fax tool, and it still requires a ton of manual work and manipulation.
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Ease-of-Use
3.9/ 5
Highest performing feature
in the comparison
4.2/ 5in the comparison
Value for Money
3.7/ 5
Highest performing feature
in the comparison
3.9/ 5in the comparison
Customer Support
Highest performing feature
in the comparison
4/ 5in the comparison
3.8/ 5
Functionality
3.9/ 5
Highest performing feature
in the comparison
4/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2022
Advisor
Recommendations
Recommendations
104 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
