NextStep 2026: Benefits, Features & Pricing

Reasons for switching to NextStep

Dashboard, self service portal, planning, price

Reasons for choosing NextStep

We could not find a better alternative in terms of flexibility and value.

Reasons for switching to NextStep

For years, we could never find a product that allowed us to integrate our outpatient services with our other lines of business. So we had two EMRs, one for our crisis and other emergent services and one for outpatient. Next Step allowed us to move into one software with all of our lines of business.

Reasons for choosing NextStep

We were promised features that don't exist or were described incorrectly...

Reasons for choosing NextStep

Dashboards, reporting, and API abilities

Reasons for switching to NextStep

lack of reports, dashboards, excessively expensive, lack or ability to interface

Reasons for choosing NextStep

Customer service, cost and reporting capabilities

Reasons for switching to NextStep

Reporting capabilities, cost and cloud based.

Reasons for choosing NextStep

n/a - we only had one other interview as a behavioral health network and I cannot remember their name, it was not fully operational and especially their billing module was not ready to go.

Reasons for switching to NextStep

IA-WITS did not have a billing module and it was impossible to have a true EHR through this system. I could not remain CARF compliant through that health record and so had to maintain paper files whenever I had to add new forms. Now, everything is in NextStep.

Reasons for choosing NextStep

I cannot remember the names of who else we reviewed at this time. But the reasons we selected Next Step are: 1) Cost 2) Next Steps familiarity with our needs locally and our working with the Wayne Health Authority 3) It is local so we were able to access in person training and slow implementation 4) We could obtain client signatures 5) We could easily provide communication between practitioner and supervisor 5) It was flexible software, and since we provide Peer Recovery Services many other EHR's did not know or have the flexibility to work for a non-clinical service like this 6) Familiarity with the state 7) the option to access and add billing later for private insurances 8) the ability to directly bill Medicare and Medicaid 8) HIPPA approval I did review 10 other EHR's, none had the capacity to be as flexible, individualized, user friendly and mobile as Next Step, very few had the same level of affordability and even fewer had the HIPPA approval. All together I did not find one EHR that had everything Next Step did. For the the EHR's that had most of it, you had to pay extra for everything you added on. Next Step does charge for the different systems (billing/mobile contacting/EHR) however they are straightforward and it not an extra fee for every small item. Also we have been able to continuously access help at no cost, which is wonderful since we had a staff that really struggled integrating to non-paper charting.