Pomelo Health 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Pomelo Health

4.2

(41)

Pricing

Pricing available upon request

About Pomelo Health

Pomelo by TELUS Health helps clinics streamline scheduling, intake and patient communications with EMR-connected digital tools. Patients can book, reschedule or confirm appointments online and receive automated SMS, voice or email reminders to reduce no‑shows. Before visits, clinics can send instructions and eForms that patients complete in advance, with details syncing back to the EMR to simplify intake and triage. Teams can communicate with patients via private, encrypted two‑way messaging, share files (e.g., results), and manage conversations with permissions and shared inboxes. Pomelo also supports mobile self check‑in (including QR code/parking-lot check‑in) and targeted mass communications with engagement analytics. Flexible modules let you start with reminders and messaging and add features as your practice needs grow.

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Pomelo Health User Interface

Popular Pomelo Health Alternatives

Main Product

Pomelo Health

4.2

(41)

Ratings Breakdown

4.07Ease of use
3.91Value for money
4.27Customer support
3.93Functionality

Pricing

Available upon request

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Vagaro

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Pomelo Health Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Pomelo Health Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of Pomelo Health
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Admissions Management
Alerts/Notifications
Appointment Scheduling
Approval Process Control
Availability Management
Billing & Invoicing
Booking Management
Broadcast Messaging
Calendar/Reminder System
Calendar Sync
Call Reminders
Campaign Management
Cancellation Management
Care Plan Management
Care Summaries
Chat/Messaging
Client Portal
Communication Management
Configurable Alerts
Confirmations/Reminders
Contact Database
Customer Database
Customer Experience Management
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Storage Management
Document Management
Document Storage
EDI
EHR-Agnostic
Email Alerts
Email Management
Email Marketing
Email Reminders
EMR/EHR
E-Prescribing
Faculty/Staff Management
File Sharing
For Medical Purposes
Forms Management
Group Messaging
Group Registration
Health Record Access
Intake Management
Lab Results
Live Chat
Mass Notifications
Message Personalization
Messaging
Mobile Alerts
Multi-Channel Communication
Multi-Language
Multi-Location
Multi-Physician
Multiple Appointment Types
Multi-Provider Practice
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Online Registration
Online Scheduling
Onsite Registration
Patient Communications
Patient Education
Patient Engagement
Patient Flow Management
Patient Intake
Patient Monitoring
Patient Portal
Patient Questionnaires
Patient Records Management
Patient Scheduling
Physician Management
Physician Scheduling
Practice Management
Prescription Renewal
Prioritization
Queue Management
Real-time Alerts
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Registration Management
Reminders
Reporting/Analytics
Rescheduling
Scheduled Messaging
Scheduling
Secure Data Storage
Secure Messaging
Self Check-In/Check-Out
Self Service Portal
SMS Messaging
SMS Reminders
Task Management
Task Scheduling
Telemedicine
Third-Party Integrations
Two-Way Audio & Video
Video Conferencing
Video Consultations
Virtual Meetings
Virtual Waiting Room
Waiting Time Tracking
Wait List Management
Waitlist Status Tracking
Website Integration
Workflow Management

Pomelo Health User Reviews

Overall Rating

4.2

Ratings Breakdown

41%

15%

Secondary Ratings

Ease of Use

4.1

Value for money

3.9

Customer support

4.3

Functionality

3.9

Verified

Reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Integrated to EMR's! No double entry needed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration to EMRs, secure, user friendly, customizable

Cons:

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Rachael M.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed February 2025

Reliable patient engagement software that is simple for most people to use

Overall a positive experience as clients find it easy to use and reliable for appointment reminders and for communication in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders.

Cons:

No dislikes or cons noticed yet. It appears to be reliable for purposes used for and clients have reported no complaints.

Anne M.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

I was hoping for a better product

There were difficulties setting up and learning curves.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons:

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Reasons for choosing Pomelo Health

It seemed like to product to suit our needs the best.

Reasons for switching to Pomelo Health

wanted a Canadian company that could be integrated with our EMR

Vendor Response

Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team

Replied November 2019

Johann v.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Family Practice using Chronometriq

Very happy with it overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons:

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Reasons for choosing Pomelo Health

Their responsiveness to my needs and problems and the overall design of the software. My patients are very happy with the system and frequently thank us for it!

Alicia F.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Family Practice - Online Booking

It is a great service for patients!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons:

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Reasons for choosing Pomelo Health

MedAcess suggested the product.

Sorour H.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Good service

We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons:

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

Teena G.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Amazing tool for efficiency!

Chronometriq was easy to set-up and integrate into our EMR. Support is fast and efficient when we need it and it was easy to implement into our systems and processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients. Our no-show rate has dropped significantly since we introduced the software and have reduced our employees time spent sending out reminders and making phone calls.

Cons:

Nothing, we have had no issues with this software.

Reasons for choosing Pomelo Health

Janice B.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Chronometriq review

We are using Chronometriq to send out reminders to patients and have noticed less no-shows as a result and we save time in not having to call every patient ourselves.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that we can send out reminders by text, phone, and email.

Cons:

I would like it to send a text or email at the time the appointment is booked to notify people of the new booking. Also, sometimes there are glitches in the reminders that are sent out when a patient has more than one booking on the same day.

Pradeepan A.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Excellent product and user friendly.

good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is so easy to navigate and user friendly, it does make our practice more efficient saving time of assessment that needs to be done before patients are seen.

Cons:

need more forms uploaded and should benefit if we cold upload forms too.

Georgianna S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Appointment Reminders are great, but kiosk self check-in too expensive.

The set up was fairly labour intensive and as it turned out we couldn't use the online booking because of our vendors, but we do very much like the appointment reminders. They work beautifully in the background.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once set up, the SMS reminders don't require any action on our part and have been very reliable. We like the fact that patients can confirm or cancel their appointments by text.

Cons:

The kiosk for check in was far too expensive.

Showing 1 - 10 of 41 Reviews

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