Prompt 2026: Benefits, Features & Pricing

Intuitive user experience, integrated technology such as the AI sidekick tool, and really effective and responsive support staff. Implementation is really seamless, and their onboarding team has really thought of everything. I use this software daily and I've had a really great experience with this so far. They also have a lot of good partners for integrating features such as faxing, merchant processors, RTM features, and home exercise program softwares.

The onboarding process is extremely thorough, and for a small business owner that runs a solo practice, it can be very daunting. Cash-based billing features still need to be developed to make it easier for practices that are not billing insurance. Last thing I would say is that I would love other options to integrate with merchant processors. They only allow for one vendor at this time.

Prompt is very user friendly, and has been an easy system to train new staff on. I like that it's web based and can access from anywhere. Love the option to download reports or have a quick view. The Prompt team is always quick to respond and help out with any feature requests.

The system sometimes lags after an update is made. Normally, any issues get resolved pretty quickly.

There are nice features with prompt, the billing feature is usually pretty easy and straight forward.

It's way overpriced for what it is. Most of the features cost extra so you will pay an astronomical amount to get it to do all the things you'd want in an EMR. Customer service is horrible, multiple people reply to the email so you never really get an answer to the initial problem, response are delayed and you can usually find them online before you get a real answer from their customer service. It's not user friendly, the notes take forever to complete, the AI feature works sometimes but not always so it can take longer. The templates help but it's still a lot of unnecessary clicking to add in all the parts of the evaluation or progress note. It's glitchy, it will log you out randomly and you have to refresh to get the tab opened back up and find your note. ERA enrollment instructions were incorrect, costing time with enrollments. Was told multiple wrong information regarding billing tab use and claim submission. It will reject claims but they aren't actually rejected so you will waste time tracking down that information. It doesn't always attach/remove the signed tag when you attach signed progress notes/POC so those will stay in the unsigned documents tab and you will fax them again if you're not careful thereby increasing your cost to SRfax and annoying your providers with multiples of the same POC. It creates more work than helps.

The prompt team is very helpful in answering questions and I love that there is a "Need Help" feature that provides instant answers. I also love the color-coding of the schedule making it easy to know what I am looking at and helps the schedule stay organized.

So far, I haven't had any major cons. I do think it would be lovely if the NPS surveys were included in regular prompt as in prompt plus it allows clinic to view customer feedback.

I enjoy the access to Prompt the most - It is very easy to use and having access to this EMR on any server is great. This system is extremely easy to teach/learn and navigate.

I dislike the amount of updates and how often the system goes down. The Prompt team is very responsive and does their best to fix issues, but this does happen more often than not.

I felt so comfortable with the implementation because they sent me an extremely thorough outline with deadlines and clear instructions. Everyone on the team gets extensive training with the best training videos of all time! The product itself is so sleek and responsive and they have really thought of every single thing you need to run an efficient practice, from the front desk to the therapist to the biller. No longer do I have to suffer by moving from one software to another, everything is contained in one mighty ecosystem. This saves so much time and effort when you're in your system all day, every day. But the number one best feature is absolutely their customer service. Every single person on their team really cares about making sure that you have a good experience and that the product is working for you. When we were doing our implementation and our onboarding, [sensitive content hidden] was absolutely instrumental in making sure that that we were set up for success. We brought billing in house for the first time and [sensitive content hidden] empowered us with all of the knowledge to run this part of our business with clarity and efficiency but also really took time to learn and understand our policies and practices so that we could tailor our Prompt experience to what truly works for us. Even though I know [sensitive content hidden] has lots of clients and responsibilities he will make sure that you feel like you are his priority and find that solution for you, no matter how tiny your issue is in the grand scope of things. Our collection rate has improved so much in such a short time. If I have any issues at all I know I can get an answer so quickly and they will make sure everything is resolved in a timely fashion AND with good humor and kindness. Our clients love all of the new features that are constantly being rolled out, and I know if I have an idea someone on the Prompt team will listen to me and try to make it happen. Prompt integrates with so many products that it really makes our lives as a practice so much easier. I'm so thankful every day that we made the switch.

The pricing is a little bit high but to be fair it's worth it for the stellar service and superior product. They're constantly making updates trying to improve things and really listen to feedback and that is something I'll happily pay for.

We've been using Prompt EMR for over a few years now in our outpatient physical therapy clinic, and the experience has been outstanding. The platform is intuitive, highly customizable, and has dramatically streamlined our documentation and scheduling workflow. The speed and ease of use are unmatched compared to other EMRs we’ve used in the past.

It crashes sometimes after an update comes out. The exercise flowsheet is now on multiple pages vs one continuous page

We can track a claim through the entire Revenue Cycle which is fantastic for getting our clients paid.

Auto posting can be fickle so we try to avoid that in order to make sure posting is 100% accurate.

The system is incredibly user-friendly, making it easy to navigate and manage tasks efficiently. [sensitive content hidden] has provided outstanding assistance with billing inquiries, resolving issues quickly and effectively. The online scheduling system is consistently used for both new and existing patients, streamlining the appointment process.

The built-in HEP exercise library prompts could be improved, although I understand integrations like PT Wired address this.

Very user friendly and able to customize to what our business needs are.

Glitchy at times, causing some frustration within clinics, but Prompt addresses all issues quickly.