Qminder 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Qminder

4.8

(93)

Pricing

Starting at $429.00 per month

About Qminder

Qminder is a queue management and service intelligence software. It is designed to streamline the check-in process, track customer wait times, and analyze service efficiency. The software caters to a range of industries such as healthcare, government, education, retail, and banking. It helps businesses of all sizes optimize their operations and enhance the customer experience.

Qminder's key features include a queue management system that allows businesses to manage, serve, and track customers across multiple locations. The software also offers service intelligence capabilities, enabling organizations to track service data and measure staff performance. Another feature is the appointment scheduling functionality, which allows businesses to easily receive bookings and manage changes in real-time. Qminder also offers a self-service check-in kiosk that transforms any iPad into a user-friendly check-in station.

The Qminder API provides the flexibility to connect the software with other applications such as CRMs, support software, backend systems, or patient management apps. With its comprehensive suite of features and the ability to integrate with various platforms, Qminder empowers b...

Qminder Screenshots

Qminder Pricing and Plans

Starting price: $429.00 per month

Free Trial

Free Version

Basic

$429.00

per feature, per month

Plan includes:

Unlimited locations
Unlimited visitors
Unlimited service lines
Name-based waitlist
Online Visit Planner
Appointments
Staff performance reports
Service alerts

Business

$869.00

flat rate, per month

Plan includes:

SMS notifications & chat
HIPAA compliance
API
Webhooks
Integrations

Premium

$1,149.00

flat rate, per month

Plan includes:

Custom branding
Data Retention Configuration
SAML-based SSO
Security Log
Dedicated onboarding & implementation
Dedicated account manager

Enterprise

Pricing available upon request

Plan includes:

API support
Forms
Feedback
Custom SLA & ToS
Custom Integrations
Phone support

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Qminder Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Qminder
Activity Dashboard
Activity Tracking
API
Appointment Management
Availability Management
Calendar Management
Confirmations/Reminders
Contact Management
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Data Visualization
Document Management
Drag & Drop
Employee Management
For Government
Mobile Alerts
Monitoring
Multi-Language
Multi-Location
Online Booking
Performance Metrics
Pre-Registration
Prioritization
Process/Workflow Automation
Project Management
Public Waitlist
Queue Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Records Management
Registration Management
Reporting & Statistics
Self Check-In/Check-Out
SMS Messaging
Task Management
Third-Party Integration
Third-Party Integrations
Time Tracking
User Profiles
Visitor Tracking
Waiting Time Tracking
Wait List Management
Waitlist Status Tracking
Watch List
Workflow Management

Qminder Integrations

Pipedrive

Acuity Scheduling

Slack

Gmail

SurveyMonkey

Zapier

See all 9 integrations

Qminder User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

16%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.7

Functionality

4.8

Dana H.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences

Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.

Cons:

There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.

Sedric W.

Verified reviewer

Wholesale

201-500 employees

Used daily for more than 2 years

Reviewed April 2022

Great product

10/10

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being aple to track walkin customers and pull up the data.

Cons:

Nothing I can think of. I enjoy the software.

Lorilyn R.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Reviewed June 2023

Qminder as a user

Ratings Breakdown

Ease of use

Functionality

Pros:

Being able to get notifications when new patients are added to the que.

Cons:

Even though I only have one department line selected, I still get notifications for long wait times from other departments.

Bintu Keithane B.

Verified reviewer

Consumer Services

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed March 2021

Maintaining Flows and Queues of Visitors.

It helps in gathering customer data and information. People don’t have to wait for a long time in long queues. It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors. The queue management system is perfect for clinics, schools, and big stores. It helps in notifying automatically

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps in maintaining flows of visitor and managing waiting lines. It allows visitors to check-in for getting services through their mobile devices from anywhere like homes or waiting in their cars. It helps in social distancing and minimizing the risks. It provides seamless queuing management systems. It provides actionable insights and helps in reducing operational waste. A queue management system helps in making every job easier.

Cons:

It has limited tools for extracting more data. Its user interface needs some improvements. It may slow down sometimes and not able to notify you about queues status. Some controlling and customizing features need some improvements.

Christina L.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Reviewed March 2019

Qminder is a great product

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software.

Cons:

I really don't have any complaints, Qminder is a great product for a great value.

Naomi E.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Reviewed March 2019

Easy to use queue management tool to improve student experience

This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening

Cons:

I can honestly say there's nothing I dislike about this software.

Cliff B.

Verified reviewer

Electrical/ Electronic Manufacturing

10000+ employees

Used daily for less than 6 months

Reviewed May 2019

Excellent app, easy to use, quick setup

Qminder allows us to help our employees with their productivity. They have the option of waiting for their turn or go back to their desks for work and receive a text message that their turn is up. Contacts can easily see the queue and their place in it. It is also giving us a way to report on tech support issues encountered through out the day. We can spot trends and report issues to the appropriate stake holders to review.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set up was very simple. We used this as a replacement for another queuing app, and we were up and going within an hour. The staff is very helpful and responsive. They even reached out to us proactively when they noticed something we had not completed in a queuing line one day and told us how to fix it. I also like the ability to add information to tickets that allows us to run reporting on what issues are popping up.

Cons:

Would love to see the ability to schedule an appointment with Qminder

Norman L.

Verified reviewer

Transportation/ Trucking/ Railroad

5001-10000 employees

Used daily for less than 12 months

Reviewed March 2019

Great Queue Management Tool

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Keep your customers organized in different lines, reorder, remove and put customers back into the queue after they've been called. Contact them via text message, open up customer's accounts straight from the Qminder tool and get powerful performance insight that are location based and individual performance insight.

Cons:

Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data.

Catherine S.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Reviewed March 2019

Easy set-up and use!

GREAT! Very easy to use for our clients and staff

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can make all the changes myself -very easy

Cons:

Launch of new features are not always 100% ready

Iván B.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for less than 12 months

Reviewed May 2019

Great customer service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their customer service is great, the customer success manager offered a call to review all the features of Qminder with me to maximize the amount that we were paying.

Cons:

They no longer support android devices so if you don't have apple devices you will need to do the switch.

Showing 1 - 10 of 93 Reviews

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