Qminder 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Qminder

4.8

(93)

Pricing

Starting at $429.00 per month

About Qminder

Qminder is a queue management and service intelligence software. It is designed to streamline the check-in process, track customer wait times, and analyze service efficiency. The software caters to a range of industries such as healthcare, government, education, retail, and banking. It helps businesses of all sizes optimize their operations and enhance the customer experience.

Qminder's key features include a queue management system that allows businesses to manage, serve, and track customers across multiple locations. The software also offers service intelligence capabilities, enabling organizations to track service data and measure staff performance. Another feature is the appointment scheduling functionality, which allows businesses to easily receive bookings and manage changes in real-time. Qminder also offers a self-service check-in kiosk that transforms any iPad into a user-friendly check-in station.

The Qminder API provides the flexibility to connect the software with other applications such as CRMs, support software, backend systems, or patient management apps. With its comprehensive suite of features and the ability to integrate with various platforms, Qminder empowers b...

Qminder Screenshots

Qminder Pricing and Plans

Starting price: $429.00 per month

Free Trial

Free Version

Basic

$429.00

per feature, per month

Plan includes:

Unlimited locations
Unlimited visitors
Unlimited service lines
Name-based waitlist
Online Visit Planner
Appointments
Staff performance reports
Service alerts

Business

$869.00

flat rate, per month

Plan includes:

SMS notifications & chat
HIPAA compliance
API
Webhooks
Integrations

Premium

$1,149.00

flat rate, per month

Plan includes:

Custom branding
Data Retention Configuration
SAML-based SSO
Security Log
Dedicated onboarding & implementation
Dedicated account manager

Enterprise

Pricing available upon request

Plan includes:

API support
Forms
Feedback
Custom SLA & ToS
Custom Integrations
Phone support

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Qminder Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Qminder
Activity Dashboard
Activity Tracking
API
Appointment Management
Availability Management
Calendar Management
Confirmations/Reminders
Contact Management
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Data Visualization
Document Management
Drag & Drop
Employee Management
For Government
Mobile Alerts
Monitoring
Multi-Language
Multi-Location
Online Booking
Performance Metrics
Pre-Registration
Prioritization
Process/Workflow Automation
Project Management
Public Waitlist
Queue Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Records Management
Registration Management
Reporting & Statistics
Self Check-In/Check-Out
SMS Messaging
Task Management
Third-Party Integration
Third-Party Integrations
Time Tracking
User Profiles
Visitor Tracking
Waiting Time Tracking
Wait List Management
Waitlist Status Tracking
Watch List
Workflow Management

Qminder Integrations

Pipedrive

Acuity Scheduling

Slack

Gmail

SurveyMonkey

Zapier

See all 9 integrations

Qminder User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

16%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.7

Functionality

4.8

Bonnie B.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Reviewed June 2024

A great tool for enabling our clients to own their progress from the outset

Qminder is always very on top of things if we have an issue and we rarely have an issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great UI for our staff and the ability for our staff to message our clients while they wait.

Cons:

We wish the front end UI of the check in form was more customizable.

Jason N.

Verified reviewer

Hospital & Health Care

2-10 employees

Used weekly for free trial

Review source

Reviewed May 2025

Great HIPAA compliant program

The user experience is quite easy and straightforward. Even our older patients who aren’t as tech savvy can use it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really great program. Makes appointments much more efficient. Saves us so much time getting the customers information ahead of time. Extra perk that this service is HIPAA compliant

Cons:

The design isn’t quite as robust looking as other programs I’ve used.

Reasons for switching to Qminder

Horrible software. Very clunky and not HIPAA at the time of use

Nasrin S.

Verified reviewer

Government Administration

201-500 employees

Used daily for less than 6 months

Reviewed June 2023

Review 1

No satisfied in general lots of improvement opportunity to become user friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Communication text box capability. It gives real time possibility to text to applicant.

Cons:

Access to settings, pages identifications and connections, activation methods of information on screen, design of website

Bogdan-Marian D.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for more than 2 years

Reviewed February 2024

Brilliant tool for queue management, probably the best on the market

I am using this software to track and analyse data based on customer's visits. I do enjoy it since this is accurate, it does not have delays and it gives a very interactive and simplified way of using it. Although I used couple of queue management systems, I have never seen a product to be so user friendly and the availability to interact with the support team in seconds.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do like that the software is getting always new features, is being updated and well maintained.

Cons:

In my two years experience using Qminder, I couldn't find anything wrong with it. All you need is a stable internet connection and the software will work smoothly.

Reasons for switching to Qminder

Definitely the user experience and the wide range of characteristics that Qminder is offering. Although both of them can be integrated with CRM, the customization is in favour of Qminder.

Dana M.

Verified reviewer

Retail

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Perfect for getting rid of physical lines and improving customer wait times.

Qminder makes it easy for our customers to check in and get a spot remotely from their own phones, even before they arrive at the branch. What's more, the platform gathers key information about customer wait times, how long we spend serving them, the number of people we receive per hour, day, or service, and our team's productivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The key benefit of Qminder is its ability to turn waiting into a streamlined, digital experience, significantly boosting customer satisfaction. It also unburdens our agents from managing queues, letting them concentrate fully on assisting clients. With its intelligent routing, customers are always guided to the correct service station.

Cons:

This platform has been completely satisfactory for me; I can't find any negative aspects to mention.

Kimberly S.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Less wait times

My overall experience is positive. As I said prior, the ability to be able to see those waiting and for how long was beneficial to avoid long wait times and late appointments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I enjoyed about Qminder was the ability to see who was waiting and how long. Qminder had helped while I worked registration to know who was waiting to be registered for a test or arrived for a scheduled test. I, also, enjoyed being able to see how many I serviced in a day.

Cons:

What I did not like about Qminder is nothing. I enjoyed everything about this program as it made the job easier to be able to properly service those coming in for scheduled test or outpatient testing.

Henry W.

Verified reviewer

Apparel & Fashion

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed May 2025

Qminder needs minor updates.

Simple and user-friendly interface that improves customer flow and reduces wait times. Limited customization may not fit all business workflows.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Exceptionally easy to set up and use, turning chaotic check-ins into seamless, customer-friendly queues

Cons:

Limited front-end customization (e.g., iPad/TV messages, check-in form fields) can feel restrictive.

Mark C.

Verified reviewer

Medical Practice

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed June 2025

Q-Might as well get it

Overall, it does help solve que issues and customer satisfaction. I know larger companies like AT&T have used them as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like being able to customize the clients by using their name and not assigning a number. It makes it feel more professional and personal.

Cons:

While not necessarily a least like, they are a bit slower to work out software glitches and errors. You can point it out and get a response from their engineers at some point.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Continuous customer care

I was able to think that the customer's experience from coming in to leaving was perfect. It helped me a lot in maintaining the perfect customer experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Continuous customer care became possible. And it was nice to be able to organize the people waiting in line through qminder.

Cons:

So far, I couldn't find any negative comments about this service. Please develop better features in the future!

Rita E.

Verified reviewer

Consumer Electronics

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed May 2025

Qminder positive impact

My overall experience was great, I feel like this software can be beneficial to many companies when it comes down to scheduling appointments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Qminder is a great software to use, you can schedule appointments without having to call and wait on the phone for a long time, you can also check In when you arrive to your appointment which is convenient.

Cons:

The only thing that I disliked was that the application tends to glitch or run slow, if there can be updates on that I would have no issues.

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