Qualifacts CareLogic 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Qualifacts CareLogic

3.9

(355)

Pricing

Pricing available upon request

About Qualifacts CareLogic

The CareLogic EHR by Qualifacts is a comprehensive and intuitive web-based Electronic Health Record (EHR) designed exclusively for behavioral health and human services. CareLogic helps agencies achieve operational efficiency, improve client outcomes, enhance revenue cycle management, and achieve interoperability goals. It is engineered to meet the intricate needs of enterprise-level organizations, multi-location or multi-state facilities, Autism/IDD agencies, SUD treatment, and is particularly adept at supporting CCBHCs. It also supports community care and virtual care settings with mobile accessibility and an integrated patient portal.

CareLogic is an easy-to-use system, renowned for its comprehensive suite of clinical, administrative, and financial functionalities. This ensures every aspect of client care is interconnected, reducing redundancies and improving efficiency. CareLogic has enabled optimal care with operational ease for over 20 years, providing functionality for intake, scheduling, treatment planning, documentation, alerts, progress notes, ePrescribing, billing, analytics, reporting, outcome tracking, and business intelligence.

CareLogic enhances clinical operations...

management and the user experience with its intuitive design and minimal click user experience. The flexible clinical workflows, custom service documents, and form builder capabilities, combined with clinical decision support tools, and a library of evidence-based clinical assessments, enable quality services and outcomes. With advanced outcome instruments, clinicians can measure changes overtime and see real‐time data on client progress with visual clinical indicators, population health management reports and standard outcomes reports. Reduce potential errors and ensure medication adherence with electronic prescribing and medication management. The Electronic Visit Verification module gathers required data elements and transports them to the data aggregator. The EHR is highly configurable, allowing agencies to tailor the system to their unique workflows with self-service capabilities and update processes as needs or regulations change, with the need for IT intervention. This flexibility extends to the reporting capabilities, allowing agencies to configure ad-hoc reports, outcome tracking, and real-time dashboards to demonstrate performance and make data-driven decisions. CareLogic supports financial operations through integrated revenue cycle management, helping agencies navigate special state requirements, generate clean claims, and meet the needs of value-based reimbursement. It includes insurance eligibility verification, claim scrubbing, and a rules-driven validation engine with ongoing alerts about services that need completion before claim submission. Claim validation reduces errors, and accelerates revenue collection for billable services, leading to customers to experience an adjusted collections rate 4% higher than industry averages. CareLogic ensures adherence to laws and incentive programs, including HIPAA, 42CFR Part 2, Promoting Interoperability, Quality Payment Program (MIPS or APM), and state-specific reporting. State-specific reporting services include report maintenance, state updates, data submission support, and guidance on best practices. The EHR's interoperability enables seamless data exchange with other systems, hospitals, labs, pharmacies, and HIEs. CareLogic utilizes cutting-edge hosting facilities that surpass industry benchmarks, securely hosted on managed and continuously supervised servers, adhering rigorously to security and compliance protocols. This encompasses persistent SSL encryption, ONC certifications, and SOC 2 Type I and II certificates. For enhanced security, CareLogic offers two-factor authentication and Single Sign-On. The streamlined implementation process typically takes less than six months, and robust customer support ensures that agencies can maximize the use of their EHR.

Qualifacts CareLogic Screenshots

Qualifacts CareLogic Pricing and Plans

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Free Trial

Free Version

Core EHR

Pricing available upon request

No plan information available

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Qualifacts CareLogic Features

Popular features found in Mental Health EHR
Appointment Scheduling
E-Prescribing
Initial Assessments
Therapy Notes
Treatment Planning
More features of Qualifacts CareLogic
Access Controls/Permissions
Activity Dashboard
Ad hoc Reporting
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Assessment Management
Billing & Invoicing
Calendar Management
Care Plan Management
Case Management
Case Notes
Certification & Licensing
Charting
Child Welfare Management
Claims Management
Claims Scrubbing
Client Database
Client Management
Client Portal
Clinical Notes
Clinic Interoperability
Coding Assistance
Compliance Management
Compliance Tracking
Confirmations/Reminders
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Collection
Data Import/Export
Data Security
Decision Support
Documentation Management
Document Management
Document Storage
Drug Reference Database
Electronic Payments
Electronic Signature
Employee Management
EMR/EHR
For Group Therapy
For Mental/Behavioral Health
Forms Management
For Nonprofits
For Psychiatrists
For Substance Abuse Therapy
Goal Setting/Tracking
HIPAA Compliant
Historical Reporting
In-Patient Management
Insurance Eligibility Verification
Intake Management
Invoice Management
Meaningful Use Certified
Medical Billing
Medication Alerts/Warnings
Medication Management
Mobile Access
Mobile App
Multi-Location
Multi-Provider Practice
ONC-ATCB Certified
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Practice Management
Prescription Management
Progress Tracking
Real-Time Reporting
Referral Tracking
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Scheduling
Self Service Portal
Task Management
Telemedicine
Template Management
Third-Party Integration
Third-Party Integrations
Training Management
Workflow Management

Qualifacts CareLogic User Reviews

Overall Rating

3.9

Ratings Breakdown

24%

52%

17%

Secondary Ratings

Ease of Use

3.8

Value for money

3.7

Customer support

3.6

Functionality

3.6

Heidi E.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Helpful once you figured it out....

Carelogic took quite some time to figure out, but was fairly helpful once I had been using it for a month or two. Compared with other similar software I have utilized in other businesses, it was definitely better organized. However, even after working with it for over year, occasionally I would come across an issue while trying to document something that I could not figure out, nor could any of my co-workers. Overall, I would use this product again, but i would make sure to keep the customer-service contact close-at-hand.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Carelogic does a good job meeting the extensive requirements for documentation that mental health professionals must maintain on a daily basis on each of their clients. It assists with scheduling and tracking client appointments, and it's search option for various client documents it easy to use. On several occasions when I have had issues figuring out how to access a client's past file, Carelogic customer service was prompt in responding to emails about an issue.

Cons:

My least favorite feature is that it (for whatever reason) did not do a good job tracking past clients and it was very difficult to search for past client documentation unless you remembered the exact name of the client. I had so many client on my caseload during the 15-16 months that I used this program, it was difficult to remember names and dates. I felt like there should have been a way to search for EVERY file with a particular clinician's signature. Also, trying to add an new admission for a previous client was a mess!

Sunaina B.

Verified reviewer

Health, Wellness and Fitness

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Great for behavioral practices

I love this software and the supportive srevices.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love this software for patient use. It's easy to schedule-keep appointment-link to document-bill each day workflow works for clinicians. My billing is always correct and never an issue with kick backs.

Cons:

It is about $100 per user when you do smaller organizations but as we've grown the cost has gone down.

Reasons for switching to Qualifacts CareLogic

Did not like this software compared to what was offered by Qualifacts in terms of online supportive services.

Mike D.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Easy to Use/Good value

We have been with them since 2013 and overall the value is good.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 3

Customer support

Previously 3

Functionality

Previously 3

Pros:

Clinical ease of use. Ability to configure forms that the organization use. Billing is automatically configured in.

Cons:

Reporting has been and continues to be an issue however they are making some changes. Enhancement requests take a very long time to be produced.

Verified

Reviewer

Mental Health Care

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed November 2025

Awkward and difficult to use system

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It has improved over the past few years with the interface and style which makes it a bit easier to navigate through different sections.

Cons:

Overall it is an awkward and difficult to use system. You need to be careful to save your notes as they do not automatically save. I do not like having to hover over the menu options because they disappear if I move my mouse in the slightest.

Reasons for switching to Qualifacts CareLogic

We needed to expand our ability to chart more variety of notes.

Tawanda Q.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Director of Finance and Revenue

I am the Director of Finance, and in the beginning, it was a bit difficult. It seemed the everyone was new and learning. It has gotten so so much better now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love all of the flexibility it has for billing and client options.

Cons:

The Staff Per Diem issues and the Duplicate client activities that can't be stopped. I have to have a second eye review each billing for duplicate client charges.

Reasons for switching to Qualifacts CareLogic

We were looking for a system that could do more and that had a good support team.

Bryan H.

Verified reviewer

Mental Health Care

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Overall good experience

Overall, I feel QSI (and CareLogic) is moving in solid direction. My agency has used CareLogic long enough to know how to get the most out of it. While not a perfect system, CareLogic meets the needs of my agency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I feel new management is more transparent vs past administrations, meaning I feel they truly understand areas that need improvement & are working to address. In short, I've been a CareLogic customer since 2008 and the company has come a long ways since then!! I also like the virtual training opportunities that QSI makes available each month. I attend many of the BI webinars and gain something from each session. Also like the Partnership groups, where I attend the Sys Admin & Reporting groups which I find helpful. I feel Support is another area that has greatly improved thru the years. Now I feel a ticket has better chance of getting routed to somebody that's versed in the area. From all the times I've interacted with Support, I always find helpful & pleasant.

Cons:

From my vantage point at least, CL still struggles with downtime (both scheduled & unscheduled) and post release bugs. Also, I know QSI is working on a client merge feature, but to not have this yet (as CareLogic is a mature platform) is unacceptable. To pick up from above, scheduled downtime really hits 24/7 programs hard. Would be a ***huge*** help if QSI could get some kind of a parallel system to use while releases are pushed during scheduled downtime.

Reasons for choosing Qualifacts CareLogic

Pricing was key factor & existing footprint in Georgia

Dawn W.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

QOPC Carelogic Review

I think the implementation team is crucial to a successful setup. Some of our original team members were knew and did not have the knowledge to help guide us. There was a time when Qualifacts customer service was not at its best and we had many issues getting items resolved. Now the Customer Satisfaction Department seems to be doing great. We get accurate responses in a very quick manner. We also use another Qualifacts system Insync and I would recommend Carelogic if companies need a lot of tracking capability and Insync if they need more of a start up out of the box situation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The capabilities to track so much data in one place, the additional report creating options with BI and Pentahoe

Cons:

You definitely need someone who understands databases and how everything links. This is not an out of the box setup and a lot of decisions go into setting it up. If you set it up wrong it will through off reports and billing. I think the billing piece is the most complex but if setup correctly it is amazing

Reasons for choosing Qualifacts CareLogic

I don't know. I wasn't here when they chose

Reasons for switching to Qualifacts CareLogic

Seemed like Qualifacts had better capabilities

Kim H.

Verified reviewer

Individual & Family Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

I would recommend this EHR for Behavioral Health programs.

I have found CareLogic easy to work in. The staff and help team are responsive when it is within their power to help. I am very pleased with the product as compared to other EHRs we have worked in.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is modern and configurable. It allows us to manage workflows and easily maintain client records, scheduling, and billing.

Cons:

While there are a lot of resources and technology available, many of the features are available at an additional cost.

Reasons for choosing Qualifacts CareLogic

CareLogic was customizable and allowed us to bill our claims electronically through the system. We also thought we could use mobile technology, and the system cost was more affordable for us.

Reasons for switching to Qualifacts CareLogic

CareLogic was customizable and allowed us to bill our claims electronically through the system.

Kim R.

Verified reviewer

Medical Practice

Self-Employed

Used daily for less than 2 years

Review source

Reviewed June 2025

Basic, Reliable EMR

I practiced successfully with it for over 10 years. It was mostly reliable and met my needs in my psychiatric practice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved it because it allowed me to write my complete medical note, including the chief complaint, history & physical, mental status exam, and treatment plans.

Cons:

Sometimes there was a glitch or a complete failure to get online, so I had to keep a paper copy of each patient’s visit, as a back-up to refer to in those situations when Qualifacts was down.

Kyle M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed November 2024

CareLogic is falling behind it's competitors

CareLogic has been a very good first EHR for our agency and we have learned a lot about what is possible from a measuring outcomes to employee performance measures. However, the support is lacking and everything has a price tag. It feels very much like everything CareLogic does is just finding a new way to charge more money and it's not about solving challenges or upgrading the product to keep up with changes and growth in the environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I believe CareLogic offers an end user friendly platform. Generally speaking the clinical staff appreciate how the work flows follow a logical sequence.

Cons:

It's difficult to extract meaningful data without an IT department that is knowledgeable of sequel databases. The canned reports are okay but too often do provide what you think your looking at really simply attributes such as basic demographic information is difficult to acquire. For all of the advancements in behavioral health, CareLogic is falling behind and any integration or advancements come with very large price points. Qualifacts is notorious for failing to deliver on promises made and almost never meets the timelines they agree to keep.

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