Symplast 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Symplast

4.0

(25)

Pricing

Starting at $300.00 per month

About Symplast

Founded by plastic surgeons in 2013, Symplast is a Mobile EHR/PM for plastic surgery. Symplast delivers a HIPAA secure cloud platform to over 3,500 aesthetic users across the country. Symplast’s user-friendly, end-to-end solution optimizes aesthetic practices and medspas from anywhere in the world. The customers smartphone is now the customers smartpractice. From front desk automation to clinical intelligence, Symplast eliminates inefficiencies with a comprehensive ecosystem that includes EHR, PM, Patient Engagement, Virtual Consultations, e-Prescription, Financial Intelligence, POS, Patient Intake, Analytics, Appt. Reminders, HIPAA Secure Texting, and more. Symplast is also the first ANN Optimized Platform. Visit symplast.com or email hello@symplast.com to learn more.

Symplast Screenshots

Symplast Pricing and Plans

Starting price: $300.00 per month

Free Trial

Free Version

Basic

$300.00

per month

No plan information available

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Symplast Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of Symplast
Activity Dashboard
Alerts/Notifications
Appointment Management
Approval Process Control
Before & After Pictures
Billing & Invoicing
Charting
Compliance Management
Customizable Templates
Data Import/Export
Digital Signature
Document Storage
Drug Reference Database
Electronic Payments
Electronic Signature
Email Marketing
Forms Management
HIPAA Compliant
Inventory Management
Mobile Access
Mobile Alerts
Online Scheduling
Order Entry
Patient Engagement
Patient Intake
Patient Records Management
Payment Processing
Practice Management
Records Management
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Self Service Portal
Workflow Management

Symplast Integrations

Podium

Symplast User Reviews

Overall Rating

4.0

Ratings Breakdown

56%

20%

12%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.9

John M T.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Innovation is happening at Symplast

I’m not sure exactly what caused rep to have the experience she describes, but Symplast, in my opinion, represents the future of digital patient engagement and personal electronic health records. Better yet, they are not like most of the vendors out there that nickel and dime you for every single little feature and module, and then have the audacity to hold your data hostage if you ever decide to leave! This is a product that is useful now, well-priced, and rich with innovation. No regrets. And great on mobile devices!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best UI on the market. Great for patient engagement. Built for mobility. Robust media manager. Video capabilities for documentation, consent, and patient education. Company is very willing to build interfaces with other apps. Uses voice recognition. Makes my documentation easier, gives me more face time with my patients. Did I mention mobile?

Cons:

I gave “Overall” and “Features” 1 star off, as there are some feature gaps, but the company has been releasing updates and adding features at a fairly quick pace. For example, e-prescribing is now available and a new financial module just came out, but I don’t have enough experience with them yet to comment. Still needs electronic insurance billing and ASC module, but they are in development and coming.

Rod S.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

It gets the job done but leaves a lot to be desired

Symplast is a daily frustration for our practice. While overall it has a logical arrangement, it has MANY features with illogical implementation. While support is responsive, I would much rather not have to constantly contact them when they decide arbitrarily to "update" basic app functions which render them useless. I wonder if they have ever observed their users in the field using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is clean and straightforward.

Cons:

The company is CONSTANTLY releasing microupdates--which isn't necessarily a bad thing, until they affect the basic operation of the program. They recently changed the way media is organized. If you don't care for its default setting (and I don't!), the app doesn't remember any changes (even in the same session!) and there's no way to change it. I use Word to modify templates and when using copy/paste to move to the app, it forces formatting changes which require tedious, redundant editing--even when stripping out any fancy formatting from Word. When documenting for prior days' visits, the app takes you back to the current day schedule by default--logically, it should remain on the last selected date. There's already a button for returning to the current day, which should suffice. Dosespot is very disappointing for eRx. It should permit changing script dates in a batch since office staff often forget to tell us there are new approvals. You can change pharmacies for a batch, though. Having to change the active date on a half dozen scripts is the definition of tedium.

Sarah W.

Verified reviewer

Medical Practice

Self-Employed

Used daily for less than 12 months

Review source

Reviewed October 2023

ZERO stars

Difficult system and difficult support. Do not get.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have a media file for each patient and side by photos can be used easily.

Cons:

VERY EXPENSIVE. Not user friendly. Communicating with someone to get help was difficult. Couldn't figure out how to create a package or use treatments from a package. When it was time to leave, they are not reliable or responsive to getting my data exported to me. Extremely difficult. I still don't have my data after being promised I would have it 4 days ago.

Reasons for choosing Symplast

A friend recommended it but she didn't use it from an adminitrative side... and that is where all the issues are!

Joanne G.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Symplast User for years

I am happy with it overall, and I feel it's better than any of the other software systems we have used in the past. We have been working with them for years now and am happy with the customer service and attentiveness we receive from them.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The biggest pluses are it is MAC based and it is 100% mobile. It is fairly easy to use.

Cons:

I wish there was a wait list! Because they are constantly updating their software, glitches happen on a regular basis, however, they are pretty on top of that and gets the bugs worked out fairly quickly.

Reasons for switching to Symplast

We wanted a mac based system, this one was developed by a plastic surgeon, so it's better tailored to our specific needs.

Denise W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Symplast does it job!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of scheduling. Ease of charting (Face Sheets), Sending RX through App, eSign and eFile consents

Cons:

Updates are too frequent, Consents require Symplast tech team to customize - I would prefer to manage that process

Reasons for choosing Symplast

Price point and ability

Reasons for switching to Symplast

Ability to host multiple office, take pictures of face to mark procedure, ability to manage RX through App

Terry R.

Verified reviewer

Plastics

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

This product is too young

It becomes more of a disappointment the more I use it and figure out what it doesn't have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to learn to use and has nice photograph features

Cons:

This product is so young that it has continual problems with crashing, overload, features missing, trouble getting timely help with issues.

Reasons for switching to Symplast

The symplast features were enticing but found them to be hard to use.

Rachit M.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2022

Symplast is terrible plain and simple

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing is good about them accept for their sales team they will say anything just to get you to sign their contract but once you do everything they told you was a fabrication.

Cons:

Hello this post is in regards to the EMR Symplast. We are a new Medspa named Viva La Med Spa, in Chicago and used Am Spa message board to help research various EMR options and did demos with all of them: Aesthetic Record, Aesthetic Pro, Jane, Symplast etc.. (to name a few). We ended up going with Symplast even though it was significantly pricier than some of the alternative options because we thought the additional investment would be worth it in the long run. When they are trying to sell you their EMR, Symplast will literally tell you everything you want to hear just to get you to sign their contract. However when you actually try to use their system and the features/support that they promised you it is a whole different story. I was literally told by a member of their support team to stop calling their support number today which speaks volumes of their service and how they treat their clients. The whole reason we chose Symplast over Aesthetic Record was for their live support agents verses the chat only option for AR. However this is obviously just a sales tactic by Symplast as they do not want using the support feature. I strongly suggest to stay away from Symplast many better options out there. Hope this helps anyone considering which EMR to pick! Thank you

Jodi B.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Great software!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Symplast has a lot of features that other systems do not offer or that are not user friendly. I have used other systems in the plastic surgery field and Symplast seems to be the best. Overall, it is user friendly.. The app is great for patient communication and makes virtual appointments simple, it was a great tool during the pandemic! Support is easy to contact, and is very reliable especially Ben!

Cons:

There are a lot of system updates which seem to throw some hiccups into the system, but that happens with most products.

Kat M.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Supoort is impossible to get a hold of

Charting was very basic and not worth having. I would have recommended this company for simple usage, but now after experiencing leaving them, I would never recommend them!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It looked pretty and was nice to see from my phone

Cons:

We are switching to another EHR system and they will NOT contact us back to give us our medical charts digitally. They seem as if they are holding it from us purposefully. I would never work with this company inthe future. Once you are on th way out, it's impossible to reach them!

Bhupesh V.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Intuitive and timely product

Direct patient financial transactions through Symplast has improved tremendously and will continue to improve based on what I have seen so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of integration and easy user interface. The multi media management in this software which includes photo and video makes this product stand out. Easy to format templates and customize windows based on the users preference also makes this product very effective . Customer service is excellent as I always have a human being that I can contact you when there are any problems to solve. They’re also always innovating and constantly making improvements and updates to the existing platforms. The mobility of this product is an outstanding feature that I find most timely given the current environment.

Cons:

There is a patient app associated with Symplast that I think needs to be improved and slowly will be improved.

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