SilkStart MultiChapter 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SilkStart MultiChapter

4.4

(36)

Pricing

Starting at $210.00 per month

About SilkStart MultiChapter

SilkStart is an integrated suite of association management tools created for small to midsize single chapter and larger multi-chapter associations. SilkStart serves the unique needs of multi-chapter organizations through a connected backend database.

SilkStart’s Association Management Software (ASM) platform can either create new mobile-ready websites or integrate with a current site. In addition, the platform provides a database to track membership, events, payment processing, job postings and more.

Members can sign up for free or paid events, view job postings and update their profile information. SilkStart syncs with many common payment providers, including Stripe, Paypal, Authorize.net and Beanstream.

Associations can set up automated emails for when a member joins, renews, or is about to expire and can also create groups and send newsletters and other updates. SilkStart integrates with other applications like MailChimp and Google Analytics.

Pricing is based on the number of active users and billed on a monthly subscription basis. Support is offered via phone, email and an online knowledge repository.

SilkStart MultiChapter Screenshots

SilkStart MultiChapter Pricing and Plans

Starting price: $210.00 per month

Free Trial

Free Version

Standard

$210.00

usage based, per month

Plan includes:

Content Management
Event Calendar
Landing Pages
Member Management
Ticketing

Multi-Chapter

$580.00

usage based, per month

Plan includes:

Donation Management
Event Calendar
Event Marketing
Invoicing
Notifications
Ticketing

Enterprise/Custom

Pricing available upon request

Plan includes:

Event Calendar
Invoicing
Job Board
Payments
Ticketing

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SilkStart MultiChapter Features

Features of SilkStart MultiChapter
Access Controls/Permissions
Accounting
Activity Tracking
Alerts/Notifications
Application Management
Attendance Management
Attendance Tracking
Calendar Management
Chapter Management
Committee Management
Communication Management
Contact Database
Contact Management
Content Management
Credit Card Processing
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Dues Management
Electronic Payments
Email Marketing
Email Reminders
Email Templates
Enrollments/Onboarding
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Fundraising Management
Job Board
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Membership Management
Membership Renewals
Member Types
Newsletter Management
Payment Processing
Personalization
Recurring/Subscription Billing
Registration Management
Reminders
Reporting & Statistics
Self Service Portal
Third-Party Integrations
Website Integration
Website Management

SilkStart MultiChapter Integrations

authorize.net

PayPal

LinkedIn for Business

Stripe

Meta for Business

Twitter/X

See all 10 integrations

SilkStart MultiChapter User Reviews

Overall Rating

4.4

Ratings Breakdown

56%

33%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.7

Functionality

4.4

Aleksandra N.

Verified reviewer

International Trade and Development

5001-10000 employees

Used monthly for free trial

Review source

Reviewed July 2019

SilkStart Review

Creating membership plans, collecting dues, facilitate renewals, viewing member data, all in one place.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy program helping you ut with management, I loved the mobile version of it.

Cons:

I didn't notice anything I didn't like in particular.

Ron J.

Government Administration

51-200 employees

Used daily for unspecified

Review source

Reviewed October 2017

The Benefits of CRM and Great Website Integration in One Package

SilkStart was not the least expensive of the alternatives we evaluated, but was also not the most expensive. On balance it delivered good value for money. Some other association management platforms may appear to be inexpensive, but to get the same functionality as SilikStart would have required bolting on additional 3rd party modules and probably some IT skills to enable them. In the end, they were of no better value. SilkStart kept it simple

Ratings Breakdown

Ease of use

Functionality

Pros:

Starting with the website, we found the available templates yielded clean and contemporary page designs that helped communicate professionalism to members. Integration of a dynamic member directory into the website gives small members an opportunity to showcase themselves and realize a mini website as part of the perks of joining the organization. With SilkStart, this was easy to do - even for people with limited experience on website publishing. SilkStart also streamlined the membership acquisition process by making it faster and easier for new members to join and for the organization to receive payment. A process that used to take days was reduced to minutes. Collecting member fees is usually a headache for organizations and can require significant resources to follow up with members to collect payment. With SilkStart, members receive reminders of their renewal and, if they do not pay on time, SilkStart can continue to send reminders and serve as a virtual collection agency. Many organizations hold events - either as their primary raison d'etre or as fundraisers. With SilkStart, we were easily able to set up events, ticket pricing tiers and create and send messages to promote them. For my client, integration with their QuickBooks system was important. SilkStart delivered.

Cons:

It would have been nice to have a dashboard for administrators, to give them a quick overview of the organizations member status and activities. A member acquisition funnel (like a sales funnel) would be helpful, but is not currently available.

Kim B.

International Trade and Development

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2016

Pleasure to work with SilkStart

We have been working with SilkStart for over a year now. Through challenges and tribulations of launch and post-launch, training and expectations, SilkStart was very helpful and supportive of our needs. Though the answers were not always what I wanted to hear, they always conveyed with more than just a "yes" or "no" that helped me understand the bandwidth and capacity of the program and the developers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Modules cover all the aspects of the business we need. The lay-out of the back-end is very clear and it is easy to understand how to navigation among the modules. When we had a problem with communications, they understood and developed a comprehensive group email program that is light years ahead of what it was when launched. They are good at explaining timelines, sprints and priorities.

Cons:

Communications module still needs a lot of work. The templates are very glitchy, image library is difficult to use and cannot manage the images in any order. There's no easy way to send an event notice without creating it in group email module and building from scratch. The bandwidth of the developers, while improved, still seems limited and I'm not really sure where their priorities lie relative to our business functions and requirements.

Vendor Response

Thanks Kim. We appreciate that you value the support you receive and the value for money SilkStart provides. We're delighted to have such a progressive multi-chapter association on our platform and look forward to continuing to develop our features to meet your unique needs.

Replied November 2016

Tricia G.

Education Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2016

SilkStart Database and Website-a great choice

I did a lot of research before choosing SilkStart and while the cost was a little more than the other comparable options, I felt that the customer service was extremely important and worth the extra cost. From the start, the people from SilkStart were very helpful and knowledgeable. Having never built a website and starting essentially from scratch, they helped guide me through the process and make important decisions on what to include in both the website content and database information captures, how to prioritize and tutorials on how to manage both the website and the database. We launched our site 5 months ago and we are so happy with the website. We are in the midst of registering for a big conference and the set up was easy for us to do. We were able to offer multi sessions within the conference as well as a variety of ticket options which has been extremely helpful. We had a few questions along the way, and after submitting a ticket, we had the questions answered within a couple of hours. SilkStart was a great choice for us!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, many tutorials and FAQ to help problem solve, easy access to support with quick response time.

Cons:

The cost was a little higher than that of others we compared.

Vendor Response

Thanks Tricia. We're glad to hear that our commitment to ongoing customer support was one of the things that won you over. Its great to hear the conference setup was also easy for you.

Replied November 2016

Martin B.

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2016

Great choice for small to medium sized not-for-profits.

One my major tasks in my first year of employment was to select a new platform for our ageing website and to find an AMS so that we could consolidate our various contacts. I researched a number of options and finally settled on SilkStart. Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system. The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth. It was also important that we find a Candian solution to our needs. I would not hesitate to recommend SilkStart.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost effective, fresh templates. various design options with the use of the many widgets available.

Cons:

Not really a con, but the SilkStart is targeting a segment of the not-for-profit market.

Vendor Response

Thanks Martin. We pride ourselves on making the transition to SilkStart a painless experience and I'm glad to hear that you're finding SilkStart's features robust. Our modern website templates and technology help your organization stand out online and I'm glad to see this helped us stand out over the competition.

Replied November 2016

Greg R.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Clumsy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is fairly basic and makes life pretty easy for those in the office who need some simple things.

Cons:

It's clunky and slow. Customizing pages is very difficult and a challenge. Google Page Speed gives the site very low marks, especially on mobile. The email tool is difficult. Overall, the package feels very late 90's.

Matthew H.

Used weekly for less than 2 years

Review source

Reviewed August 2017

I am generally unhappy with the service overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Staff and support team are top notch and are a real credit to the service. Developers are skilled and resourceful. Everyone deserves raises.

Cons:

Features are restrictive with no improvements on the near horizon for my needs. Basic developments cost additional money but have no exclusivity to the user who funded them. Basic features did not work as intended and I spent personal time helping team troubleshoot their own system. Using Silkstart almost cost me my job when things did not work correctly, have lost customers due to the product not working as intended.

Vendor Response

Hi Matt, While this is certainly a critical review, I appreciate your candidness. I'm very glad you are happy with our Customer Support. It's something we pride ourselves on. Everyone is paid market rate salaries, but I'll pass along that you feel raises are in order. :) While our platform is designed to meet the needs of most member-based organizations, we realize that not every association is a perfect match to our feature set. As new features are released, we announce them to our customers in our monthly newsletter and in release notes on our blog. I hope that future releases will benefit your organization and allow us to better support AAOMC long-term. Of course, we try to release features that will bring the most value to all of our varied customers.

Replied September 2017

Dillon L.

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

Very happy transition!

We're happy to be customers!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SilkStart provides a super simple interface for quickly managing your website and users. Our organization is completely driven by volunteers, so the simplicity of SilkStart has been a huge help to our small society. We were in a tough situation with our old website a few years ago and the SilkStart team was able to transition our site quickly and successfully.

Cons:

It's very difficult to find something negative to say about SilkStart. We have only had a couple of small issues over the past few years and all of those were addressed perfectly with unbelievable turnaround.

Stephen K.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2016

Good System If You Keep an Ace at the Controls

We use SilkStart on behalf of our communication system clients. It is a solid platform but do not fool yourself into thinking it is turnkey. You must have an ace pilot at the controls in order for SilkStart to do everything they tell you it will do. We relay heavily on support, which is good. The system could be more configurable and it ought to (but doesn't) include SMS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface and the support.

Cons:

It is not as configurable as it should be. We think that for the price it should be doing more for us.

Vendor Response

Stephen, Thanks so much for your review. You are absolutely right that AMS platforms are like a vehicle that requires someone at the controls. We're delighted you rate our support, features and functionality so highly and hope we can continue to make it deliver increasing value to you.

Replied November 2016

Annie J.

Civic & Social Organization

Used unspecified for less than 12 months

Review source

Reviewed June 2016

Great member management platform

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Our organization is thrilled with our new website backed by SilkStart’s robust platform. With this website, we get the best of both worlds: an award-winning website that projects a modern online image, without having to spend the effort to put it together. From the beginning, our site has been easy to use and we can make our own updates with no technical skills required. The features they develop are exactly what we need. SilkStart gets organizations. Truly. End of story. If we do run into any snags, Silkstart’s topflight customer service is super responsive. Silkstart takes care of us by providing a highly customizable event calendar to suits our needs as event organizers, but also provides a seamless one-stop registration, payment, and feedback experience to out without changing pages. Thank you SilkStart for making managing 700 members so easy.

Cons:

That their software is proprietary. While we've never had a problem with this company, before we came to Silkstart we were left high-and-dry when our web builder went out of business. We were so impressed with Silkstart that we were willing to try again, but we are cognizant that we would have to start from scratch if the same thing happened to them.

Showing 1 - 10 of 36 Reviews

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