Therasoft Online 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Therasoft Online

4.4

(309)

Pricing

Starting at $69.00 per month

About Therasoft Online

Therasoft Online offers a web-based practice management solution that was designed specifically for therapists, social workers, marriage counselors or other mental health professionals who are seeking a complete, user-friendly solution that is also affordable. Therasoft Online offers a variety of specialty-specific features that address clinical documentation challenges, streamline billing and simplify the scheduling process.

Therasoft Online is 100% web-based, it offers anytime-anywhere access, giving therapists the ability to complete Assessments, create Treatment Plans and take Progress Notes from anywhere with an Internet connection. It's highly scalable, making it a great fit for both solo-practitioners and well as group practices with multiple therapists in multiple locations seeking remote access and centralized administration.

On the clinical side, Therasoft Online provides mental health-specific Intake Documents, Clinical Assessments, Treatment Plans and Progress Notes. The administrative portion of the software gives counselors the ability to offer online registration from their website, as well as payment processing, electronic claims and other advanced billing...

Therasoft Online Screenshots

Therasoft Online Pricing and Plans

Starting price: $69.00 per month

Free Trial

Free Version

Standard

$69.00

per month

Plan includes:

Appointment Reminders Assessments
Client Portal
Contactless Payments W/ACH
Notes
Secure Messaging
Smart Calendar
TX Planner

Pro

$99.00

per month

Plan includes:

All Standard Features Plus
Third-Party Billing
Unlimited Insurance Claims

ePrescribe

$199.00

per month

Plan includes:

All Standard and Pro Features
Controlled Substances (EPCS)
Drug Database
Surescript Certified

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Therasoft Online Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of Therasoft Online
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Billing & Invoicing
Calendar Management
Calendar Sync
Charting
Chat/Messaging
Client Portal
Confirmations/Reminders
Credit Card Processing
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Document Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Reminders
Employee Management
EMR/EHR
Faculty/Staff Management
For Mental/Behavioral Health
Forms Management
HIPAA Compliant
Initial Assessments
Invoice Management
Mobile Access
Multi-Location
Multi-Provider Practice
No-Show Tracking
Notes Management
Online Booking
Patient Intake
Patient Records Management
Payment Processing
Practice Management
Progress Notes
Progress Tracking
Real-Time Reporting
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Self Service Portal
SMS Messaging
Staff Management
Telemedicine
Teletherapy
Template Management
Therapy Notes
Third-Party Integrations
Treatment Planning
Workflow Management

Therasoft Online Integrations

WordPress

LinkedIn for Business

Meta for Business

Twitter/X

VidyoConnect

DoseSpot

Therasoft Online User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

32%

Secondary Ratings

Ease of Use

4.1

Value for money

4.4

Customer support

4.5

Functionality

4.3

Kathy C.

Mental Health Care

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed August 2018

Not Happy Anymore

Previously 4

Not so great anymore.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Previously 5

Functionality

Pros:

I like all the functions of the software.

Cons:

Therasoft used to be so great. The customer service was amazing. I couldn't say enough positive things about them but that has all changed. When you call, you get an answering service and someone always needs to call back. In a busy therapy office it's not always easy to take the call when they call. I asked about an issue that I was having several months ago and it never got resolved as a result the employee I wanted to hire got another job. I cannot hire someone until that issue is fixed. Very very disappointed in how things have changed.

Matthew S.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 6 months

Review source

Reviewed March 2022

Making the Switch to Therasoft

My experience with Therasoft has been positive across all dimensions, from the follow-ups to questions I've raised to the support staff/onboarding team's commitment to getting their users up to speed as quickly as possible, freeing us up to serve our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My former EHR vendor recently significantly raised their prices to bring them more in line with other EHR vendors. With this price increase, I had to evaluate them in relation to other vendors charging approximately the same price. While Therasoft is more expensive, the quality of their product is far superior. Specifically, I appreciate how the information within the EHR is organized and displayed on the screen. I like how the treatment plan is very accessible and informs the treatment session note. I like how my custom designed website is an integral part of my EHR. With Therasoft, everything weaves together in a dynamic way, supporting more rigorous charting process that is easier to navigate than my former EHR. Therasoft helps me to better conceptualize my cases.

Cons:

Therasoft is a robust program that takes a while to learn. The learning curve is well supported by their transition team and onboarding resources. Therasoft wants you to be their customer for the long-term, and they're willing to go the extra mile with customer service and support to ensure the customer has the answers they need, when they need them.

Reasons for choosing Therasoft Online

More pleased with the way the system was presented by the Therasoft team and their commitment to customer service. After making my choice for Therasoft, I began interacting with more and more of the Therasoft team. From the web designer, who brought my website to life in less than two days, to the owner of the company, who spent more than two hours on the phone with me to work through my questions about the program, I could not be more pleased with the Therasoft team or my choice of product.

Reasons for switching to Therasoft Online

Recent price increases at SimplePractice made me curious about what other programs were being offered for the same price range. Therasoft offers more rigorous note formats, more easily accessed customer service, and better screen displays that reflect better ways of organizing the data.

Jennifer J.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

More focused on expansion than quality and customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was a customer for several years. I thought five years ago their customer support was small and responsive. It also felt like the company cared to try to address issues that would increase therapist ability to provide comprehensive, inclusive services. I thought the many reports run were helpful.

Cons:

The subscription price was raised by over 263% with less than a month's notice. This is especially egregious given there was a recent data loss and irretrievable time was spent having to go back and fix billing and re-create notes from that lost week of data. For small practices with a limited budget, that kind of budget increase is not easily managed. Communication was poor during the data loss (as one example there was no formal recognition that there would ultimately be no data retrieval, we just had to assume that and fix it ourselves) and there was no effort to recompense clients for the company error. My experience was that it felt like Therasoft clients are merely a commodity and communication and customer satisfaction are a secondary consideration, if at all, to company expansion and growth. I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed). Now, and I don't know what has shifted exactly, Therasoft seems corporate, inaccessible, cumbersome (ticket systems and have required multiple attempts for the same issue), and more focused on expansion than quality. I also did not think that the platform worked consistently well. There were frequent glitches that interfered with clinical service. My patients experienced the portal as clunky and hard to use.

Heather B.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed January 2020

Amazing resource for counselors

My experience with Therasoft has been excellent. The scheduling, medical records and billing components are reliable, meet the requirements of my payors and are easy to use. I am thrilled this year to have collected more in revenue, despite taking a month sabbatical. This outcome I believe, is solely due to the hard work of my biller with Therasoft who stays on top of my claims, denials and deductibles. It gives me peace of mind to know that the Therasoft team is coordinating my billing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am most appreciative of the billing services that are a part of this software. Having Therasoft handle this complex and sometimes stressful portion of my business is a huge help. It allows me to focus on caring for my clients and growing my business and not trying to navigate the maze of the insurance world.

Cons:

It took be some time to adjust to the calendar based system rather than being able to click on a client's name and find everything related to them in one place.

Reasons for choosing Therasoft Online

Therasoft was recommended by almost all of the practitioners I knew who were in their own private practice.

Reasons for switching to Therasoft Online

Left a group practice that used Practice Fusion.

Linda G.

Verified reviewer

Alternative Medicine

Self-Employed

Used other for less than 2 years

Review source

Reviewed July 2021

Unfair charges for record keeping.

Software was find; the customer service was horrible. I was overcharged for their billing service and since leaving Therasoft am being charged $200.00 per year to have access to all my notes on patients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Was happy with product; very unhappy with support.

Cons:

When you leave Therasoft you cannot get a copy of your records, with a fee, of course. Instead if you want access to your files, which in my case is 7-10 years, you MUST PAY THEM $200.00 A YEAR!. No other ehr medical records hold a subscriber hostage in order to get access to files and comply with law of mandatory keeping records for 7-10 years. This is outrageous in that you are trapped into paying this ongoing fee.

Reasons for switching to Therasoft Online

Overcharging on their subpar billing service.

Asha R.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Tired of submitting tickets for repeat fixes needed for lost clinician signatures & client data

Overall, Therasoft does the job but with greatly anticipated trepidation by our clinicians and trainees that important client information or their signatures will be lost or inaccurate. (the tendency for biopsychosocial to keep filling in check boxes of information not entered by client or clinician). Unfortunately, our trainees like our clinical approach and training, but word has gotten out on the training circuit about our use of Therasoft, especially its nonintuitive and cumbersome documentation and tendency to lose client information. Many trainees that we had two years ago are surprised that others in their program are still running into similar problems with Therasoft.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customizable features, initial person-to-person support around glitches, and helpful creation of forms. It was great to request having our treatment plans populate into our progress notes. A feature that was not initially there when we started with Therasoft. It was also great to be able to incorporate our measures/questionnaires into our biopsychosocial. Ability to limit the number of forms clinicians could access. Ability to incorporate intake screening and new client registration on our website. Ability to schedule and meet with client via laptop or phone.

Cons:

It's many simple yet consistent glitches, it's outdated training videos, and customer service that was often limited to submitting multiple tickets for the same thing over and over again and being asked if we cleared our cache. No other EHR has mentioned needing to clear out a cache in order to work properly. Therasoft isn't a program you can leave alone and feel your workflow is flowing. It's a complex system that requires administrative babysitting. It is not an intuitive program and has a steep learning curve. We were able to set up a review meeting, and we are hoping we are able to get our recommendations heard and updated, but we will see. We were told that we will be emailed a list of all of our requested updates and concerns but haven't received it yet. I'm really anticipating that they will require me to submit a ticket for each of 20+ requests, lol. I will keep you posted.

Reasons for choosing Therasoft Online

The pricing and the customizable forms, the ability to do teletherapy and document groups and individual therapy, and the ability to have supervisors sign off on trainee notes.

Kimberley W.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2020

Help can't get in

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to see the schedule. I don't have anything else to say

Cons:

Problems getting access, hick ups that need fixing regularly

Reasons for switching to Therasoft Online

Because it's easier to use and more cost effective

Chana C.

Verified reviewer

Individual & Family Services

Self-Employed

Used other for less than 6 months

Review source

Reviewed November 2019

Therasoft and Web Site Review

It was wonderful. I was worried about creating a site and linking it to an EHR. The web developers were highly responsive and answered all questions I had. The developers along with my account manager made a stressful process much easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s easy to use and the tutorials that are online are very helpful. I appreciated that the team conducted a video and call for the setup and questions.

Cons:

Initially It didn’t seem like it would be easy to navigate. After my call I had a much easier time.

Reasons for choosing Therasoft Online

The internet package and pricing of Therasoft.

Christine C.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Leaving Therasoft

My overall experience with Therasoft was not good. It seemed like there was issue after issue with no communication. My positive experience was having [sensitive content hidden] assisting me with technical support problems. She was always helpful and did so in a timely manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the auto posting portion of Therasoft

Cons:

Issuing refunds in Therasoft is not the best.

Leasha J. S.

Verified reviewer

Individual & Family Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Beware of Server Issues

I can not recommend this EHR in good conscience. Our overall experience was terrible. The support is nonexistent and they take no responsibility for server failure that causes the loss of important data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wiley treatment planners. Documentation was easy.

Cons:

Customer support terrible, lost client data during server "issue"

Reasons for choosing Therasoft Online

Therasoft had an ease of setup compared to similar EHR's.

Showing 1 - 10 of 309 Reviews