ConnectWise Automate 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

ConnectWise Automate

4.1

(141)

Pricing

Pricing available upon request

About ConnectWise Automate

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location. Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime.

The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user.

ConnectWise Automate allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot. The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, em...

ConnectWise Automate Screenshots

ConnectWise Automate Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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ConnectWise Automate Features

Features of ConnectWise Automate
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Monitoring
Alerts/Escalation
Alerts/Notifications
Anti Virus
API
Archiving & Retention
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Backup and Recovery
Bandwidth Monitoring
Baseline Manager
Capacity Management
Capacity Planning
Client Portal
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
CPU Monitoring
Credential Management
Customizable Branding
Customizable Fields
Customizable Reports
Customization
Dashboard
Data Management
Data Migration
Data Recovery
Data Security
Deployment Management
Device Auto Discovery
Device Management
Disaster Recovery
Drag & Drop
Email Monitoring
Endpoint Management
Event Logs
For MSPs
Help Desk Management
Incident Management
Intrusion Detection System
Inventory Management
IP Address Monitoring
Issue Auditing
Issue Management
IT Asset Management
IT Reporting
License Management
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Device Management
Monitoring
Multi-User Collaboration
Network Analysis
Network Monitoring
Network Wide Management
Password Management
Patch Management
Performance Monitoring
Policy Management
Power Management
Predictive Analytics
Prioritization
Procurement Management
Real-time Alerts
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Release Management
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Search
Search/Filter
Security Management
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Software Management
SSL Security
Status Tracking
Supplier Management
Support Ticket Management
Synchronization Scheduling
Task Scheduling
Threat Intelligence
Threat Response
Ticket Management
Troubleshooting
Uptime Reporting
Usage Tracking/Analytics
Version Control
Virtualization
Virtual Machine Monitoring
VPN
Vulnerability Scanning
Web Traffic Reporting

ConnectWise Automate Integrations

ConnectWise PSA

Integration rated 4.5 from 11 reviews

OpenText Core Endpoint Protection

ScreenConnect

Auvik

Acronis Cyber Backup

ConnectWise Automate User Reviews

Overall Rating

4.1

Ratings Breakdown

48%

29%

15%

Secondary Ratings

Ease of Use

3.7

Value for money

3.9

Customer support

3.7

Functionality

4.4

Gerry S.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Great tool for an MSP

We have been able to become much more efficient and organize our work much better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allows for management of a wide view of devices across a variety of ecosystems. Easy to use and get up and running. Partner community is great.

Cons:

Support leaves a lot to be desired. When can get in touch, takes several attempts to resolve issue.

Reasons for choosing ConnectWise Automate

Pricing and trust in the Connectwise system

Verified

Reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

If you have the money to spend, spend it.. if not.. there is other options`

Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Cons:

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Reasons for choosing ConnectWise Automate

Overall cost is the main reason.

Reasons for switching to ConnectWise Automate

The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

A great tool for VARs and MSPs

Previously 4

Overall connect-wise automate is a great tool for our environment to monitor our customers systems.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Pros:

What I really like the is the granularity of alerts that can be set up for customers systems. Also being able to group similar systems together makes it easy once you do the initial setup.

Cons:

Omce the software is great overall The main issue we had is the learning curve curve for employees.

Ian B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Great For Ticketing and Monitoring

We have a great overall experience using ConnectWise Automate. It has helped us stay a leader in our industry and has made our MSP a better organization. We would highly recommend to any company looking to support remote clients effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ticketing with ConnectWise automate and reporting is accurate and helps make business decisions. We are able to keep track of all our issues and then address them with the same software. We like how easy it was to setup and has been a great tool for all of our technicians.

Cons:

We did not like how the agents will fail to install certain applications even though they are working on other agents. It's hard to decipher the logs to trouble shoot issues and administrators take some time to learn the program. There is a need for more third party patching options.

Reasons for choosing ConnectWise Automate

We choose ConnectWise Automate over NinjaOne because of the great relationship we built with the ConnectWise team. The cost per agent was also much better with Automate.

Chris B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Favorite RMM platform

Very good product, probably our most important tool in our stack.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very customizable, we create a lot of our own scripts to do custom things for clients.

Cons:

Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.

Reasons for choosing ConnectWise Automate

Much better functionality and customization capabilities

Benjamin B.

Verified reviewer

Airlines/ Aviation

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2020

Should be call "Connectwise Autodraft"

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons:

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Reasons for choosing ConnectWise Automate

The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.

Reasons for switching to ConnectWise Automate

Kaskersky partnership forced via DoD Contracts

Sam H.

Verified reviewer

Computer Networking

Self-Employed

Used daily for more than 2 years

Review source

Reviewed March 2020

Connectwise Automate

Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons:

The only issue we have with this software is the customer support and occasional instability of the software.

Reasons for choosing ConnectWise Automate

Connectwise offers what all of these tools do with many other additional options!

Robert D.

Verified reviewer

Chemicals

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Powerful but inexpensive IT service and control platform.

It's been positive. It is essential for supporting remote workes and in the times that are in it it's gotten more important. There is good functionality around software installs and we actually use it to build up our SOE when we have new machines. Ot deosnlt do anything other similar systems can;t do but it is very fit for purpose for a small IT team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is a lot that it can do for a quite reasonable cost. IT is more suited for small or medium businesses as I don;t think it;s quite enterprise level but for control, scripting, monitoring and the like it is very good at what it does. It is also cloud based so can be accessed on any device with a browser.

Cons:

It is not very good at monitoring. I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm. Scripting works well when it works but it's difficult to figure out if it's not worked and why.

Jared M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

RMM to the stars

We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

Ratings Breakdown

Ease of use

Functionality

Pros:

The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Cons:

Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Guy K.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

All-in-one suite of tools to support your fleet of machines

Out of the various Remote Monitoring and Management tools I have used this product seems to get most aspects of RMM tools right. And implementing it to your systems and to your clients can be mainly an easy experience.

Ratings Breakdown

Ease of use

Functionality

Pros:

ConnectWise Automate offers a lot of remote support and maintenance options for workstations without needing to interrupt the end-user experience but kicking them off for support.You can administer many tasks like Vulnerability Patching, silently deploying new software, checking the hardware details

Cons:

The Desktop tool can be slow at times to load. Needing to clear the local cache to even load past the first splash screen.Navigating the ConnectWise portal to find the latest release to update Automate hasn't been the most seamless experience either.

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