ConnectWise Automate 2026: Benefits, Features & Pricing

Wondering if ConnectWise Automate is right for your organization?

Our CRM for Startups Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ConnectWise Automate

4.1

(141)

Pricing

Pricing available upon request

About ConnectWise Automate

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location. Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime.

The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user.

ConnectWise Automate allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot. The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, em...

ConnectWise Automate Screenshots

ConnectWise Automate Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ConnectWise Automate Features

Features of ConnectWise Automate
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Monitoring
Alerts/Escalation
Alerts/Notifications
Anti Virus
API
Archiving & Retention
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Backup and Recovery
Bandwidth Monitoring
Baseline Manager
Capacity Management
Client Portal
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
CPU Monitoring
Credential Management
Customizable Branding
Customizable Fields
Customizable Reports
Customization
Dashboard
Data Management
Data Migration
Data Recovery
Data Security
Deployment Management
Device Auto Discovery
Device Management
Disaster Recovery
Drag & Drop
Email Monitoring
Endpoint Management
Event Logs
For MSPs
Help Desk Management
Incident Management
Intrusion Detection System
Inventory Management
IP Address Monitoring
Issue Auditing
Issue Management
IT Asset Management
IT Reporting
License Management
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Device Management
Monitoring
Multi-User Collaboration
Network Analysis
Network Monitoring
Network Wide Management
Password Management
Patch Management
Performance Monitoring
Policy Management
Power Management
Predictive Analytics
Prioritization
Procurement Management
Real-time Alerts
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Release Management
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Search/Filter
Security Management
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Software Management
SSL Security
Status Tracking
Supplier Management
Support Ticket Management
Synchronization Scheduling
Task Scheduling
Threat Intelligence
Threat Response
Ticket Management
Troubleshooting
Uptime Reporting
Usage Tracking/Analytics
Version Control
Virtualization
Virtual Machine Monitoring
VPN
Vulnerability Scanning
Web Traffic Reporting

ConnectWise Automate Integrations

ConnectWise PSA

Integration rated 4.5 from 11 reviews

OpenText Core Endpoint Protection

ScreenConnect

Auvik

Acronis Cyber Backup

ConnectWise Automate User Reviews

Overall Rating

4.1

Ratings Breakdown

48%

29%

15%

Secondary Ratings

Ease of Use

3.7

Value for money

3.9

Customer support

3.7

Functionality

4.4

Harrison K.

Verified reviewer

Information Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate

I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way.

Cons:

The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually.

Reasons for switching to ConnectWise Automate

When I changed companies I switched from Datto to CW Automate.

Joshua J.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Automate good but not at scale.

I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience.

Cons:

It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry.

Reasons for choosing ConnectWise Automate

NinjaOne still felt immature and needed more dev cycles to catch up.

Reasons for switching to ConnectWise Automate

Operational integration reasons. Nothing specific to the tool.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

A great tool for VARs and MSPs

Previously 4

Overall connect-wise automate is a great tool for our environment to monitor our customers systems.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Pros:

What I really like the is the granularity of alerts that can be set up for customers systems. Also being able to group similar systems together makes it easy once you do the initial setup.

Cons:

Omce the software is great overall The main issue we had is the learning curve curve for employees.

Jake F.

Verified reviewer

Supermarkets

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Powerful Automation with a Steep Learning Curve

Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support.

Cons:

To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted.

Reasons for choosing ConnectWise Automate

The overall power of the platform and the increased level of customization it provides.

Reasons for switching to ConnectWise Automate

We required a more powerful and scalable tool capable of supporting the business’s growing technical requirements, while also providing improved stability and reducing the operational issues experienced with previous solutions.

Daren A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Connectwise Automate

We are using Connectwise Automate for taking care of customers on a managed service contract.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons:

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Reasons for choosing ConnectWise Automate

As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.

Reasons for switching to ConnectWise Automate

We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.

Verified

Reviewer

Computer & Network Security

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Powerful RMM tool, but learning curve can be steep

Support is on top of simple questions, but if there is complexity, you may notice a small delay in resolution.

Ratings Breakdown

Ease of use

Functionality

Pros:

Its automation saves tons of time and lets us manage devices with ease. Remote monitoring is detailed, and the ScreenConnect integration makes remote support fast and reliable. Inventory tracking is solid. Reports are easy to run and give a clear picture of our hardware and software landscape.

Cons:

The interface is clunky and old-school. You’ll need time to learn it before you can use the platform efficiently. As with most RMMs, it plays well with Windows but MAC and Linux are rough.

Morgan E.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Complete and potent RMM and automation solution.

ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational efficiency, enhance the management of our clients' endpoints, and, consequently, increase our profitability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ConnectWise enables the automation of a broad range of tasks, encompassing software deployment, patch management, the resolution of common incidents, and the execution of tailored scripts. This considerably streamlines workflows.

Cons:

I haven't found any weak points or inconveniences to mention in my analysis of this tool.

Nick F.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Greatly customizable, but often confusing

My overall experience has been both good and bad. I like Automate because we can do a lot with it. But its often complex and confusing. The one thing ConnectWise has got right though is Screenconnect/Control. Best remote access program I have ever used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automate is incredibly customizable. It allows us to build what we need most of the time.

Cons:

The complexity that comes with customization is often very difficult. Want to customize patch management? Good luck.

David E.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Powerful but very complicated and buggy to actually use

It's a very powerful system, but from my experience it was buggy. I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to add agents and new companies to the system. It's fast and very responsive to searching and finding agents.

Cons:

It does not come with a good set of default commands. It can use some work in that area. Some things were out of date as well.

Allen F.

Verified reviewer

Computer Software