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Avochato

Avochato 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Avochato
Avochato
4.7
(135)

Pricing

Starting at $1.00 per month

About Avochato

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.

Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.

Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.

Avochato Screenshots

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Avochato Pricing and Plans

Starting price: $1.00 per month
Free Trial
Free Version

Pay As You Go

$1.00

usage based, per month

Plan includes:

  • Multi-channel
  • SMS
  • Live Chat
  • Phone Number
  • Marketing Features
  • Broadcast
  • Tagging
  • Auto Repsonses
  • Automation
  • AI Chatbot
Read More

Standard

$210.00

per user, per month

Plan includes:

  • Multi-channel
  • SMS
  • Live Chat
  • Integration
  • Zapier
  • Salesforce
  • Slack
  • Microsoft Teams
  • Automation Tools
  • Agent Assist
Read More

Custom

Pricing available upon request

Plan includes:

  • HIPAA
  • BAA
  • Dedicated Account Rep
  • Salesforce Process Builder
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Avochato Features

  • Popular features found in SMS Marketing
    2-Way Messaging
    Campaign Planning
    Campaign Scheduling
    Communication Management
    Contact Management
    Engagement Tracking
    Message Personalization
    Mobile Coupons
    Reporting/Analytics
    Scheduled Messaging
    Shortcodes
  • More features of Avochato
    Activity Dashboard
    Agent Interface
    Alerts/Escalation
    Alerts/Notifications
    API
    Appointment Management
    Assignment Management
    Audience Targeting
    Automated Responses
    Automated Routing
    Autoresponders
    Call Center Management
    Call Routing
    Campaign Management
    Canned Responses
    Case Management
    Chatbot
    Chat/Messaging
    Client Management
    Client/Property Matching
    Collaboration Tools
    Commission Management
    Computer Telephony Integration
    Contact Database
    CRM
    CRM Integration
    Customer Complaint Tracking
    Customer Database
    Customizable Templates
    Dashboard
    Dynamic Content
    Email Marketing
    Event Triggered Actions
    File Sharing
    GDS/OTA Integration
    Group Messaging
    Human Handover
    Interaction Tracking
    Issue Tracking
    IVR
    Keyword Tracking
    Knowledge Base Management
    Landing Pages/Web Forms
    Lead Management
    Lead Qualification
    Link Shortening
    Listing Management
    Live Chat
    Macros/Templated Responses
    Mass Texting
    MMS
    Mobile Access
    Mobile Alerts
    Mobile App
    Mobile Keywords
    Monitoring
    Multi-Channel Communication
    Offline Form
    One-to-One Messaging
    Online Booking
    Performance Metrics
    Polls/Voting
    Pricing Management
    Prioritization
    Queue Management
    Quotes/Estimates
    Real-Time Chat
    Real-time Consumer-facing Chat
    Real-time Conversations
    Real-Time Reporting
    Reminders
    Remote Access/Control
    Remote Support
    Reporting & Statistics
    Reputation Management
    Reservations Management
    Routing
    Sales Onboarding & Training
    Sales Pipeline Management
    Search/Filter
    Self Service Portal
    SMS Marketing
    SMS Messaging
    Social Promotion
    Supplier Management
    Support Ticket Management
    Survey Builder
    Survey/Poll Management
    Surveys & Feedback
    Template Management
    Templates
    Text-to-Win
    Third-Party Integrations
    Ticket Management
    Transcripts/Chat History
    Transfers/Routing
    Voice Mail
    Workflow Management
    Workforce Management

Avochato Integrations

Microsoft 365
Microsoft 365
Slack
Slack
Salesforce Sales Cloud
Salesforce Sales Cloud
Microsoft Teams
Microsoft Teams
Zapier
Zapier
Lasso CRM
Lasso CRM

See all 11 integrations

Avochato User Reviews

Overall Rating

4.7

Ratings Breakdown

5

76%

4

18%

3

4%

2

1%

1

1%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.5

Lenah's profile

Lenah M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Makes it easy to text customers fast!

5

It’s a helpful tool for messaging customers fast and staying organized. It saves me time and makes it easier to give good service.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I really liked how easy it was to talk to many customers at the same time. The messages feel personal, and I can keep track of every conversation in one place without getting confused.
Cons:
Sometimes it takes a few seconds to load messages. I also wish it had more ways to customize the auto-replies.

Read More

TB

Tara B.

Verified reviewer

Luxury Goods & Jewelry

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

5

Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)
Cons:
So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

Reasons for choosing Avochato

I had originally been interested in Teckst (before I knew of Avochato), but I had a very terrible interaction with one of their staff members named Evan. He would not explain anything about their service after I told him we were a company of fewer than 10 (we will be larger than that very shortly). I asked to speak to a manager after he was quite rude to me and he never bothered to respond to me, nor get me in contact with a manager. He told me "good luck" and that a manager would contact me if "they felt it was necessary". Maybe that service is good? Maybe it's not? Who knows because they were awful to interact with and I'm not interested in their services if that's the sort of customer service they offer.

Reasons for switching to Avochato

Tagging isn't working above, but we also used EZ Texting and FireText. They were very friendly and helpful, but neither platform did what I needed it to. I needed an all-in-one service/platform for seamless texting between one-on-one messaging and blast marketing, as well as an easy to use interface.

Read More

R. Curtis's profile

R. Curtis M.

Verified reviewer

Civil Engineering

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2018

Avochato Use

3

Overall I enjoy the app and find to help me in may daily communications with my team.

Ratings Breakdown

4
Ease of use
4
Value for money
4
Functionality
icon
Pros:
I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus. This software is very friendly and easy to setup and use. The learning curve is flat and adding to new employees and integrating with their daily workflow is straightforward.
Cons:
For the most part I really like Avochato, I just sometimes find it to be duplicate work. I love the historical and search features but find using normal text and email is a better fit for what I am doing.

Read More

AS

Anna S.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2020

Great product!

5

I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.
Cons:
None - it is so through it has all the features I wanted.

Reasons for choosing Avochato

They don’t have a personal phone number so some of their texts get blocked. Avochato has great customer service. [SENSITIVE CONTENT HIDDEN] walked me through the software and told me about the features that I would need for my purposes. I don’t know if EZ texting allowed me to send to pre-created groups.

Read More

CC

Carlos C.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Good but not the best

4

Ratings Breakdown

3
Ease of use
3
Value for money
5
Customer support
2
Functionality
icon
Pros:
It provides a very nice platform and a user friendly web environment.
Cons:
I can't handle independent group conversations for different user names without them having to have a separate number. Plus, it doesn't support Spanish characters.

Reasons for switching to Avochato

To expand our options while sending messages

Read More

AK

Andrew K.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed January 2021

Awesome tool, ripe for automation

5

Avochato has been a great asset to our customer-focused team and I highly recommend it.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Super easy to procure, implement, and start using. It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows. Their support has also been good when I've needed to contact them.
Cons:
There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable.

Reasons for choosing Avochato

Avochato was simpler to use, had the features we needed, and was less costly.

Read More

AB

Allison B.

Verified reviewer

Arts and Crafts

Self-Employed

Used daily for free trial

Review source

Reviewed January 2025

Alternative customer chat option

5

This is a great product in theory, but the very inexpensive LITE option is so limited that it might as well be useless. The next tier includes not only a monthly fee per user but also a monthly platform fee, so the jump is from $19/month to over $200/month. Most extremely small businesses aren’t going to be able to afford that kind added expense. For a growing small to mid-sized business with a target market that highly prefers texting over calls, it might be worth the cost.

Ratings Breakdown

5
Ease of use
4
Value for money
5
Functionality
icon
Pros:
I love the ability to set up autoresponses for keywords, since so many customers end up having the exact same questions over and over.
Cons:
The low cost version is affordable but extremely limited. Even small businesses will outgrow it extremely quickly, so I feel like it’s not a very valuable option.

Vendor Response

Thanks Allison for the great feedback. Thrilled that you enjoy keywords. I'll follow up to see if we can help you scale with a better more customized plan, we have some new automation features that we want to provide to all plans.

Replied February 2025

Read More

Nordelene's profile

Nordelene B.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

creative and usable

5

Overall experience is very fantastic. worth it to recommend to everyone.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
i like the features of the app. it is easy to use and attractive. It help us to communicate to the possible prospect of your business.
Cons:
More improvement interms of exchanging conversation because it takes a little time to recievea and sent messages.

Read More

Andrea Fabiola's profile

Andrea Fabiola M.

Verified reviewer

Human Resources

2-10 employees

Used daily for less than 2 years

Reviewed November 2018

Great overall experience.

5

It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.
Cons:
when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs

Read More

Sam's profile

Sam H.

Verified reviewer

Construction

11-50 employees

Used other for less than 6 months

Review source

Reviewed November 2018

Effective transactional SMS platform. Less than perfect VoIP platform

5

We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service.

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
3
Functionality
icon
Pros:
Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis.
Cons:
It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service.

Read More

Showing 1 - 10 of 135 Reviews

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