Sinch MessageMedia 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sinch MessageMedia

4.6

(51)

Pricing

Starting at $42.00 per month

About Sinch MessageMedia

Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send bulk SMS. Create automated campaigns. Integrate with 85+ apps that you already use.

Join over 70,000 global customers in healthcare, education, retail, and other industries that have scaled their business via our easy-to-use messaging platform.

Send, reply, and forward text messages straight from your browser. Customize your own messages with ready-to-use templates and broadcast to your contacts. Learn what works and what doesn't with reporting and analytics. Join today for free.

Sinch MessageMedia Screenshots

Sinch MessageMedia Pricing and Plans

Starting price: $42.00 per month

Free Trial

Free Version

Basics

$42.00

flat rate, per month

Plan includes:

540 Included SMS credits
7.8c Additional SMS credits
25c MMS
1000 Included Conversations
1 User
3 Included workflow automations

Conversations

$109.00

flat rate, per month

Plan includes:

1500 Included SMS credits
7.2c Additional SMS credits
20c MMS
Dedicated number included
5 Users
500 Short Trackable Links
30 Included workflow automations

Pro

$259.00

flat rate, per month

Plan includes:

3800 SMS /mo
Unlimited users
Unlimited automations
1500 Mobile landing pages
Customer success onboarding
Access to the mobile application

Pro Plus

$419.00

flat rate, per month

Plan includes:

7,000 SMS /mo
3300 Mobile landing pages

Advanced

$749.00

flat rate, per month

Plan includes:

13,000 SMS /mo
6600 Mobile landing pages

Confused about pricing? We've got you covered.

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Sinch MessageMedia Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Sinch MessageMedia
Alerts/Notifications
API
Audience Targeting
Automated Responses
Automated Scheduling
Autoresponders
Campaign Management
Contact Database
Customizable Templates
Event Triggered Actions
Link Shortening
Mass Texting
MMS
Mobile Keywords
Multi-Channel Communication
Polls/Voting
Real-Time Analytics
Reminders
Reporting & Statistics
SMS Marketing
SMS Messaging
Survey Builder
Survey/Poll Management
Template Management
Templates
Text-to-Win
Third-Party Integrations

Sinch MessageMedia Integrations

NetSuite

ServiceMax

SmartAdvocate

Adobe Experience Manager

Epic

Zapier

See all 23 integrations

Sinch MessageMedia User Reviews

Overall Rating

4.6

Ratings Breakdown

76%

14%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.5

Functionality

4.3

Alana A.

Verified reviewer

Oil & Energy

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Great Support

I have dealt with [sensitive content hidden] recently and would like to say thank you for your fast and effective assistance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Support is great. If you find an issue or need assistance, the live chat is virtually instant - problem is solved quickly and effectively.

Cons:

I have always had brilliant service from MessageMedia, the people are friendly and know how to assist.

Vendor Response

Hi Alana Thank you for taking the time to share your feedback. We’re so pleased to hear that our support team was able to help quickly and effectively when you needed it. Delivering fast, friendly, and knowledgeable service is exactly what we aim for, and it’s great to know that came through in your experience. We’ll be sure to pass along your thanks to the team member you mentioned - they’ll be glad to know their assistance made a difference. We truly value your kind words and look forward to continuing to support you whenever you need us. - Sinch Team

Replied September 2025

Verified

Reviewer

Computer Software

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed June 2025

Solid tool if you're looking for a bulk SMS solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to use and fast to setup. Solid bulk SMS tool with a good selection of automation features. Clean UI design.

Cons:

While Message Media is generally reliable, I found the reporting and analytics features to be a bit limited compared to other platforms. Customizing reports or gaining deeper insights into campaign performance required extra effort. Also, the pricing can escalate quickly for higher-volume messaging, and integrations with certain CRMs weren’t as seamless as expected.

Reasons for switching to Sinch MessageMedia

We needed an app with more omnichannel functionality

Vendor Response

Thanks so much for sharing your experience and for highlighting what’s working well. We’re glad the platform’s been a solid tool for your messaging needs. We hear you on reporting, pricing for high-volume sends, and CRM integrations. These are areas our teams are actively working to enhance so you can get deeper insights and a smoother experience without extra effort. Your feedback helps us prioritize what matters most to our customers, and we appreciate you taking the time to share it. Sinch Team

Replied August 2025

Alvaro C.

Verified reviewer

Insurance

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed April 2025

Bad then, bad now

I tried them 2 years ago and they were very bad. I waited two years to see if they learn how to do their business, and tried again. They are still a very bad company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I did not like anything about MessageMedia. I was forced to use them because they are integrated with my CRM

Cons:

The concept of customer service is inexistant. They will not answer any messages.

Vendor Response

Hi Alvaro, We’re sorry it’s taken us this long to respond to your review - and even more sorry that your earlier experiences with us left you feeling this way. We understand how frustrating it must have been to feel your messages weren’t being answered. That’s not the experience we aim to deliver. We can see that you’ve had a recent positive interaction with our customer success team, and we truly hope it’s a sign we’re heading in the right direction. Your feedback is a valuable reminder of why we need to keep improving how we connect with and support our customers. Thank you for giving us another chance after your initial experience. We’ll continue working hard to ensure every interaction meets the level of service you should expect from us. Sinch Team

Replied August 2025

William L.

Verified reviewer

Automotive

201-500 employees

Used daily for less than 6 months

Review source

Reviewed October 2025

Customer Service

They have been super helpful and super friendly with all of our needs. The quick turn around and getting things resolved has been great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Had an issue with some texts not being received by some of our international users. Put in a help ticket and got the matter resolved within 5 mins. Very fast responses and friendly.

Cons:

There has been nothing negative that I have encountered so far with Sinch MessageMedia. They have been extremely helpful.

Vendor Response

Hi William, Thank you so much for your fantastic review! We are so pleased to hear that our support team was able to resolve your issue within minutes. Providing fast, friendly, and effective support is our top priority, and your feedback is a wonderful affirmation of our team's hard work. We're delighted that your experience has been so positive. Thank you for being a valued customer, and please don't hesitate to reach out if you need anything at all in the future. Sinch team

Replied October 2025

An T.

Verified reviewer

Government Administration

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Good experiences overall but wish the log in improves

I like Message Media and use it every day to send text messages to my clients. It's simple to use and is an effective way to communicate with clients. I just wish the log in issue improves as I try to close and re-open the application, but it doesn't work sometimes. However, it usually works the next day or the end of the day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's really convenient and easy to use when it comes to text messaging. Clients receive messages within a minute.

Cons:

Vendor Response

Hi An, Thanks so much for sharing your feedback! We’re happy to hear Sinch MessageMedia helps you connect quickly and easily with your clients. We’re sorry to hear about the login issue - that’s not the experience we want for our users. If it persists, please reach out to our support team with the details so we can look into it right away. https://support.messagemedia.com/hc/en-us/requests/new We appreciate your patience and your continued trust in us. - Sinch Team

Replied October 2025

Joseph S.

Verified reviewer

Hospitality

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Amazing Customer Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I appreciate most about Sinch MessageMedia is how easy it is to use and how quickly we can reach our audience. The onboarding was seamless, and the support team has been incredibly responsive.

Cons:

While Sinch MessageMedia offers many great features, there were a few challenges. one being setting up user accounts can be tricky sometimes.

Vendor Response

Hi Joseph Thanks for sharing your experience! We’re happy to hear onboarding was smooth, you’re reaching your audience quickly, and that our support team has been helpful. We understand setting up user accounts can be tricky at times, and we’re working on making that process easier. Your feedback helps us improve, and we’re glad to have you with us. - Sinch Team

Replied September 2025

Michelle S.

Verified reviewer

Insurance

10000+ employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Fabulous Service!

Great. An easy to use service, really intuitive and great service when you need help with your account.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fantastic service when you lock yourself out of your account. I was having continual account issues, and [sensitive content hidden] from support came in and fixed it immediately.

Cons:

I have no cons at all. The product, service and user friendliness is unsurpassed. The support team are excellent.

Vendor Response

Hi Michelle, Thanks for the kind words - we’re so pleased to hear our support team was able to resolve your account issues quickly and that the platform feels intuitive and easy to use. We’ll make sure your feedback reaches the team member you mentioned. It’s great to know you’ve had such a positive experience with both the product and our service. We’re here whenever you need us. Sinch Team

Replied August 2025

Taua L.

Verified reviewer

Food Production

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

One Stop - Resolved

Thank you for the easy, quick resolution and support provided by Customer Support- much appreciated!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I received prompted and useful service via Customer Support team member email from [sensitive content hidden] Wonderful service

Cons:

I have no cons at this stage. I was happy with service today. Very efficient and with ease too. Thanks

Vendor Response

Hi Taua, Thank you for sharing your experience with our Customer Support team. We’re delighted to hear that your issue was resolved quickly and with ease. Your feedback means a lot to us, and we’ll make sure it’s shared with the team. Please don’t hesitate to reach out again whenever you need support. - Sinch Team

Replied August 2025

Lance H.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed August 2025

Great service and support!

It has been very easy to use and setup staff with access to Message Media. It allows our staff to send messages out easily to staff and clients through Text message which is a convenient way to communicate quickly with client especially as they can advise any changes that need to be made on short notice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support team is amazing and [sensitive content hidden] who assisted me with an issue was super friendly and messaged back very quickly making the experience so easy to resolve.

Cons:

Not being able to add user 2FA myself as an admin is painful but I understand that users can reach out themselves if they need support also.

Vendor Response

Hi Lance, Thanks for highlighting your experience with our support team, we’re glad to hear the issue was resolved quickly and in a friendly way. It’s also great to know MessageMedia has been easy for your staff to set up and use for fast, reliable communication with clients. We appreciate your feedback on 2FA management and understand how valuable that flexibility would be. Insights like yours help us keep improving, and we’re grateful you took the time to share them. - Sinch Team

Replied August 2025

Bryan H.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2020

MessageMedia gets the job done but not much else

MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.

Cons:

The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.

Showing 1 - 10 of 51 Reviews

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