Device42 vs SolarWinds Service Desk: Which is best for you?

We like the product so much that while the enterprise has selected another vendor for CMDB, we continue to use it internally for Server and Network-based CMDB, data center mapping, and rack elevations.

On occasion, it necessitates the utilization of manual procedures, which can prove to be arduous and time-consuming.

The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery.

Lapses in chat response time and limited features for software management and SLA warning functions can pose challenges.