DonorPerfect vs Submittable: Which is best for you?

It meets all of my gift processing, grant writing, event planning, donor relations and communication needs. AND the DP team is very helpful and responsible when I need them.

The structure of records is lacking in certain features like household records, soft credit donations, and the ability to distinguish gifts from event registrations.

Their helpdesk chat function was also excellent, with timely support and regular staff, so you were often chatting with people who knew your project. Once applicants had questions, they, too, could contact Submittable customer service directly instead of asking me (the person behind the application for the Fellowship) how to navigate in the platform or reset their password.

We did not consider the reporting dashboard enough when setting up the application, so we had to redo some questions after the fact to get the right format to be able to report accurately and efficiently.