Doubleknot 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Doubleknot is right for your organization?

Our Membership Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Doubleknot

4.0

(11)

Pricing

Starting at $100.00 per month

About Doubleknot

Doubleknot is a cloud-based operation management suite of products that helps nonprofits streamline online registrations, memberships, reservations, donations and ticket purchases to manage awareness of their mission and programs. The solution is suited for zoos, museums, aquariums, clubs and associations and other types of mission-based organizations of all sizes.

The products can be customized to conform to existing business processes, as well as integrate third-party fundraising, ticketing, email marketing and other applications.

Doubleknot's communications tools help businesses manage email marketing and communications tasks with donors, participants, volunteers and other supporters. Template-based newsletters can be used for appeals, event announcements and other promotions, while list management features enable organizations to target groups with filters such as interest and location. Analytics tools are available for tracking and reporting on important marketing metrics.

Support is offered via phone, email and webinars.

Doubleknot Screenshots

Doubleknot Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Doubleknot Features

Popular features found in Membership Management
Application Management
Communication Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Membership Renewals
Payment Processing
Promotions Management
Registration Management
More features of Doubleknot
CRM
Donor Management
Event Registration
For Nonprofits
Fundraising Management
Gift Shop POS
Member Database
Membership Management
Task Management
Ticketing
Volunteer Management

Doubleknot User Reviews

Overall Rating

4.0

Ratings Breakdown

27%

55%

Secondary Ratings

Ease of Use

3.9

Value for money

4.0

Customer support

3.8

Functionality

3.9

Verified

Reviewer

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed July 2018

A bit cluttered at times, but widely useful and streamlines operations quite well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extensive and versatile enough to be used across the full team, here at a museum with a staff of 50 and annual visitation of 125k. It's great how one platform can be of use to membership, donor relations, programming, archive and collections, front-line, and much more. While it takes a bit to learn, the support is good and the software is familiar to other institutions as well, which always helps.

Cons:

Internal and external language can be a bit more complex and wordy than necessary, which sometimes leads to sifting through information with staff and/or patrons. Transitioning from one platform to another is always a challenge, but Doubleknot seemed to generate many odd-looking/incomplete records on past donors, members, and constituents.

Vendor Response

Thanks for the review! We¿re glad to hear that Doubleknot is working for so many different departments. We¿d like to know more about the issues you¿re having with constituent records. I¿ve forwarded this to our support team; please call them at (408) 971-9120 or email Support@doubleknot.com to discuss.

Replied August 2018

Ali A.

Used daily for less than 2 years

Reviewed April 2018

Workflow, efficiency, registration, & ability to analyze program data have all been improved with DK

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like that we are able to make changes ourselves, without too much time or trouble. The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors. The reporting features are also hugely useful for tracking financials, scheduling staff and looking at our programming using the multiple calendar view modalities.

Cons:

Our visitors sometimes report that they struggle with online registration, making payments online, or understanding how to do so. From the point of view of a registrant (who does not use the software daily like we do) the software can be wordy or confusing to users at times.

Vendor Response

Thanks for your review! We're sorry to hear that your visitors sometimes struggle with registration. Doubleknot does have dozens of custom configuration options (so you can fine-tune registrations and reservations to match your business requirements) and there may be some settings to adjust that will simplify the process for your visitors. Please contact our support department at support@doubleknot.com to review your setup and discuss ways to address this¿we definitely want signing up for your programs to be as streamlined as possible!

Replied April 2018

Mark F.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Trying to do everything in one package leads to mediocrity in everything

It has helped our phone to ring a little less, but so many problems it's hard to gauge whether we are saving any time/money over creating our own systems or using something else.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Appears to be a one-stop-shop: membership, store management, fundraising, event management

Cons:

Support is haphazard- sometimes very quick, other times you wait weeks for a simple request. No phone, don't expect to speak directly to anyone. Does not do a great job at any of the modules, branding looks shoddy. Most training videos out of date or narrowly applicable to Scout organizations

Reasons for switching to Doubleknot

ACTIVE Network platform was discontinued

Michele W.

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Reviewed April 2018

Doubleknot does a great job managing our weekend camp reservations, summer camps, and programs!

Shorter time to set up, can do everything I would need it to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for customer, drastically shortened setup time of summer camps, lots of options to set up programs, like that all our programs and camps COULD be in one place if we were not already using another system for most of our programs.

Cons:

Cannot schedule reports, do not like the way the orders look in back office, sometimes confusing to follow the transactions in an order, do not like items of same order to have their own order number. Accounting system needs work, does not work well for accrual based accounting system.

Vendor Response

Thanks for the review! We're glad to know that setting up summer camp is much faster now and that Doubleknot is doing a good job with programs, summer camp registration and weekend property reservations! We'd appreciate the opportunity to work with you to see if we can resolve the issues regarding orders, transactions and especially accounting. I've forwarded your comments to our support team; please contact them at Support@doubleknot.com to discuss ways that they can be addressed.

Replied June 2018

Christine W.

Used daily for less than 2 years

Review source

Reviewed September 2017

Great for data management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists. We use double knot for everything from registration for events to property reservations and it is one of the easiest programs I have used.

Cons:

Sometimes it can be difficult to find a certain registration when families do not give me enough information, I wish there was a feature that would allow for close spelling or nick names to be searched ex. I am searching for someone named Amanda but they registered under Mandy.

Vendor Response

Thanks for your review! We're glad to know that Doubleknot is working so well for your program. I've forwarded your comments to the support team, and they have some suggestions about how to find registrations more easily. Please call or email them at Support@doubleknot.com for more info.

Replied June 2018

Tami B.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Limited flexibility, constituent management not ideal

Poor. From the beginning, customer service has been lacking. When the promised trainer never showed up during the initial start up, we were in trouble.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Online purchasing and registration with customizable forms, credit card payment with updated card reader, use of ipad POS stations.

Cons:

Promises not completed. Very bumpy transition, CRM tools never came through, duplicate constituents is major issue, payment method flexibility non-existent, no separation of constituent individuals vs organizations, no relationship or household feature. Back office management is difficult. Customer service and training from Doubleknot has been poor. User guides are not searchable.

Reasons for choosing Doubleknot

Seeking more robust all-inclusive software program for ticketing, memberships, event registration, donor relations, POS, inventory and more on a ipad tablet POS station. Many features promised not functional.

Reasons for switching to Doubleknot

Use of tablet based POS, better online registration and event management needed

Theresa R.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

works great with property reservations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly. Customer forward information is helpful and reporting is easy to access. Love it for all our properties

Cons:

Would like the payment side to work better with our current system to avoid additional withdrawals that are not able to be monitored

Vendor Response

Thanks for your review! We're glad to know that Doubleknot is working so well for your property reservations. I've forwarded your comments to the support team, and we'd appreciate the opportunity to resolve your issues with payments and withdrawals. Please call or email them at Support@doubleknot.com to discuss ways that the issues can be addressed.

Replied June 2018

Theresa R.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2017

Amazing Reservation System!

Doubleknot has made our workload incredibly easy. The set up was the most time consuming part of the project, but well worth it. Works great for customer facing as well as internal. Great Purchase! Thank you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has everything in one space, takes care of billing

Cons:

Some of the overall booking when administration needs to override specific dates that already have information

James P.

Non-Profit Organization Management

Used unspecified for unspecified

Review source

Reviewed February 2015

Ease of registering for an event

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Doubleknot will save your contact information and all events you have previously registered for.

Cons:

A service fee is required to pay online, no fee if you can print the invoice and hand carry it to the event owner.

Chris S.

Used unspecified for unspecified

Review source

Reviewed March 2015

Use it to track registrations for scouting events.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is flexible, and it's able to be used for a number of different events. It is easy to track and change participant information.

Cons:

When there are errors, it takes quite a while to correct.

Showing 1 - 10 of 11 Reviews

See All Reviews

Other Top Recommended Membership Management Software

Neon CRM

4.3 (582)

Recently recommended 102 times

MemberLeap

4.8 (106)

Recently recommended 74 times

GrowthZone

4.4 (274)

Recently recommended 37 times

Glue Up

4.5 (185)

Recently recommended 14 times

Stuck Between Options?

Our experts can help you compare Doubleknot with other top options, so you can find the best fit for your needs.

Doubleknot 2026: Benefits, Features & Pricing

Overview

About Doubleknot

Doubleknot Screenshots

Doubleknot Pricing and Plans

Doubleknot Features

Doubleknot User Reviews

Other Top Recommended Membership Management Software

See what companies are saying about Software Advice