Salesforce.org Nonprofit Cloud 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Salesforce.org Nonprofit Cloud

4.7

(42)

Pricing

Pricing available upon request

About Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud is an integrated CRM tool designed to help nonprofits manage fundraising, marketing, engagement, grants, and other programs. Key features include grantmaking, program management, case management, insights platform, and accounting sub-ledger.

Teams using Salesforce.org Nonprofit Cloud can align fundraising and accounting data with the Accounting Subledger and Einstein for Nonprofits. The platform enables managers to track and maintain constituent relationships and automate moves management strategies based on individual requirements. Additionally, organizations can view their paid and pledged donations from any device in real-time.

Salesforce.org Nonprofit Cloud is available on monthly and annual subscriptions and support is extended via live chat, documentation, and phone.

Salesforce.org Nonprofit Cloud Screenshots

Salesforce.org Nonprofit Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Salesforce.org Nonprofit Cloud Features

Popular features found in Donation Management
Campaign Management
Contact Management
Email Marketing
Event Management
Gift Matching Management
Grant Management
Mobile Giving
Online Giving
Payment Processing
Pledge Management
Receipt Management
Volunteer Management
More features of Salesforce.org Nonprofit Cloud
Access Controls/Permissions
Accounting
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Alumni Management
API
Applicant Tracking
Application Management
Approval Process Control
Campaign Analytics
Campaign Planning
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contribution Tracking
Credit Card Processing
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Deadline Management
Document Review
Donation Tracking
Donor Management
Drag & Drop
Due Date Tracking
Electronic Payments
Electronic Submission
Email Management
Email Reminders
Email Templates
Engagement Tracking
Filtering
For Grantmakers
For Grantseekers
For Nonprofits
Fundraising Management
Goal Setting/Tracking
Grant Application Management
Grant Award Tracking
Group Management
Impact Measurement
Member Communities
Member Database
Member Portal
Membership Management
@mentions
Mobile Access
Multi-Language
Personalization
Project Planning/Scheduling
Real-Time Analytics
Real-Time Reporting
Recurring Giving
Recurring/Subscription Billing
Reminders
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Role-Based Permissions
Search/Filter
Self Service Portal
Summary Reports
Surveys & Feedback
Task Management
Third-Party Integrations
Website Integration

Salesforce.org Nonprofit Cloud User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

24%

Secondary Ratings

Ease of Use

3.9

Value for money

4.5

Customer support

4.3

Functionality

4.5

Verified

Reviewer

Education Management

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Boost your Nonprofit

Connecting with customers better. Making better business decisions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Giving back is at the heart of salesforce. Salesforce provides 10 free licenses for non profit orgs, while this probably isn't enough to run an entire organization this is probably a great start. Cutting edge technology that gets better every day

Cons:

None! Salesforce is probably one of the top software platforms I have every used.

Michelle B.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

The Best thing shown to our organization that changed the dynamic of what we do!!!

We are ecstatic to have this program in order to grow and enhance our organization. It has been the best thing we have purchased. You have to try it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program is great for non-profits and convenient for organizing, tracking and reporting. We compiled everything into one system now from multiple sources. This program has helped transform our organization by being to build reports for donations, donors, residents, etc. We have been able to customize our features, communicate with this tool and build grant reports.

Cons:

Sometimes there are features that cannot be customized particularly in the way would like.

Reasons for choosing Salesforce.org Nonprofit Cloud

We wanted everything in one program.

jessica s.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed April 2019

Flexible product, needs admin

Ratings Breakdown

Ease of use

Functionality

Pros:

It's completely customizable to support your business practices. The platform is user friendly, and the backend is not too complicated especially the new lightning interface.

Cons:

The classic interface is not easy on the eye for the average user although an admin is probably ok with it. The NPSP definitely still requires a dedicated person to manage, like most CRMs.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed May 2018

Love salesforce. Sometimes its overkill, but is great for reporting.

This has really helped us optimize our organization.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

this software is very flexible and has grown with our organization. I have appreciated the help and support of the salesforce team.

Cons:

Setup can be confusing, but Trailblaser/consultants have been helpful. Sometimes though the Nonprofit packages does not differentiate itself them the general salesforce.com product.

Verified

Reviewer

Consumer Electronics

Used daily for less than 12 months

Review source

Reviewed June 2018

Data Segmenting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how this software helps automate our broad reaching. We have increased our reach ability by double because of running automated campaigns on a regular basis. I fully recommend Salesforce for handling your data management.

Cons:

I don't like that the query time out is thirty minutes. This makes me have to divide the work that needs to be processed into multiple steps, which can be really frustrating and confusing to others that take over pre-established processes.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed December 2018

Highly Recommended, Conscious of Tight Non-Profit Budgets, Delivers Great Value

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is essentially Salesforce's usual products and capabilities catered to the nonprofit sector. I've had a lot of success deploying this for several different kinds of nonprofits, and all have been able to garner value that greatly exceeds the cost of the product with effort efficiency. Where I've deployed it, organizations have grown via new sources of funding, donations, and other forms of support and awareness via Salesfore for Nonprofit's toolset. It also charges your organization based on usage, so you don't have to pre-purchase a large commitment and then struggle to get your limited money's worth.

Cons:

While they did make some sensible accommodations, Salesforce is ultimately designed for the for-profit sector, so there are some lasting relics that aren't designed perfectly for cause-based, non-corporate organizations.

Verified

Reviewer

Music

Used weekly for less than 12 months

Review source

Reviewed June 2018

I use SalesForce to track donations received for my nonprofit.

Easy to log gifts, save contact information and organize contacts by relationship.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that SalesForce for Nonprofits is free, and that it can be used to track a lot of information, including relationships.

Cons:

There are a lot of help articles in the knowledge base, but sometimes I just want someone to chat with. I don't like that emails can only be uploaded in a Contact role, and not an Account role. I find the reports and dashboards difficult to create. Sometimes I think there is almost too much functionality, and that while its great to have this product for free, many nonprofits don't have the budget for a SalesForce administrator to set up the database for full functionality.

Verified

Reviewer

Philanthropy

2-10 employees

Used other for less than 12 months

Review source

Reviewed March 2019

Powerful and Robust but Too Hard to Figure Out

Our nonprofit received free access to what would have been a very costly tier of Salesforce, but it was ultimately too difficult for us to use.

Ratings Breakdown

Ease of use

Functionality

Pros:

Strong data visualization, capable of managing complex systems.

Cons:

We were able to use some of the features on a basic level, such as using it as a CRM and database for volunteers, but ultimately gave it up because we didn't have the tech know-how to capitalize on its usefulness.

Verified

Reviewer

Financial Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2018

The platform is designed well. However, our organization did not purchase any technical support.

incomplete at this time

Ratings Breakdown

Ease of use

Functionality

Pros:

the functionality in the sense of what our organization can figure out on our own to have salesforce working.

Cons:

support is lacking when you do not pay for it in advance. I understand that it is difficult to reach support at times.

Verified

Reviewer

Education Management

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed April 2018

The non-profit sales pack for Salesforce is great for nonprofits!

It's a great program that has unlimited capacity to manage our non profit organization!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The company provides ten free licenses to non profits. This saved our organization an incredible amount of money. The software is a great CRM that has helped us get organized. The training is great and has really helped us.

Cons:

The licenses are quite expensive. For non profits this can be cost prohibitive. Because it's a large company it can be difficult to get through the proper channels to get changes we've needed.

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