Salesforce.org Nonprofit Cloud 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Salesforce.org Nonprofit Cloud

4.7

(42)

Pricing

Pricing available upon request

About Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud is an integrated CRM tool designed to help nonprofits manage fundraising, marketing, engagement, grants, and other programs. Key features include grantmaking, program management, case management, insights platform, and accounting sub-ledger.

Teams using Salesforce.org Nonprofit Cloud can align fundraising and accounting data with the Accounting Subledger and Einstein for Nonprofits. The platform enables managers to track and maintain constituent relationships and automate moves management strategies based on individual requirements. Additionally, organizations can view their paid and pledged donations from any device in real-time.

Salesforce.org Nonprofit Cloud is available on monthly and annual subscriptions and support is extended via live chat, documentation, and phone.

Salesforce.org Nonprofit Cloud Screenshots

Salesforce.org Nonprofit Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Salesforce.org Nonprofit Cloud Features

Popular features found in Donation Management
Campaign Management
Contact Management
Email Marketing
Event Management
Gift Matching Management
Grant Management
Mobile Giving
Online Giving
Payment Processing
Pledge Management
Receipt Management
Volunteer Management
More features of Salesforce.org Nonprofit Cloud
Access Controls/Permissions
Accounting
Accounting Integration
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Alumni Management
API
Applicant Tracking
Application Management
Approval Process Control
Campaign Analytics
Campaign Planning
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contribution Tracking
Credit Card Processing
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Deadline Management
Document Review
Donation Tracking
Donor Management
Drag & Drop
Due Date Tracking
Electronic Payments
Electronic Submission
Email Management
Email Reminders
Email Templates
Engagement Tracking
Filtering
For Grantmakers
For Grantseekers
For Nonprofits
Fundraising Management
Goal Setting/Tracking
Grant Application Management
Grant Award Tracking
Group Management
Impact Measurement
Member Communities
Member Database
Member Portal
Membership Management
@mentions
Mobile Access
Multi-Language
Personalization
Project Planning/Scheduling
Real-Time Analytics
Real-Time Reporting
Recurring Giving
Recurring/Subscription Billing
Reminders
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Role-Based Permissions
Search/Filter
Self Service Portal
Summary Reports
Surveys & Feedback
Task Management
Third-Party Integrations
Website Integration

Salesforce.org Nonprofit Cloud User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

24%

Secondary Ratings

Ease of Use

3.9

Value for money

4.5

Customer support

4.3

Functionality

4.5

jessica s.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed April 2019

Flexible product, needs admin

Ratings Breakdown

Ease of use

Functionality

Pros:

It's completely customizable to support your business practices. The platform is user friendly, and the backend is not too complicated especially the new lightning interface.

Cons:

The classic interface is not easy on the eye for the average user although an admin is probably ok with it. The NPSP definitely still requires a dedicated person to manage, like most CRMs.

Sabal A.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

Salesforce for Non Profits

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does everything you need it to. It's very capable of using the most up-to-date technology available.

Cons:

It is difficult to manage. Requires a lot of staff time to keep up to date with the latest updates and ensure everything is working smoothly. There's also a lot of add ons which can making initial pricing difficult

Reasons for choosing Salesforce.org Nonprofit Cloud

It is able to do both non profit management and program management on the same NPSP cloud

Reasons for switching to Salesforce.org Nonprofit Cloud

We out grew eTap and need automation that can keep up with our growing non profit needs.

Mary Kate M.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Not Created with Nonprofits in Mind

We use Salesforce as our main CRM at my non-profit, mostly so that we can keep track of clients, donors, and volunteers all in one place. I mostly use it to track volunteer participation and hours and pull reports on donor and volunteer activity to include in grants and marketing materials.

Ratings Breakdown

Ease of use

Functionality

Pros:

Salesforce for Nonprofits does add some additional features that nonprofits are likely to need for donor and volunteer management, and it allows everything to be in one CRM (versus having volunteers, donors, and clients in separate databases)

Cons:

Salesforce for Nonprofits feels like it was a stretch for Salesforce. The way that Salesforce was built doesn't work well for many of the needs non-profits have, and Salesforce for Nonprofits is basically the same platform with just a few added features. It's clunky, and doing things like program management and pulling reports is not as easy as you'd expect given how it's described. Overall, it's clear that Salesforce kept it's sales mindset when building this software, rather than starting from the non-profit perspective.

Brad K.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed June 2020

Overpowered for us, but can do everything we'll ever need

We manage all of our donors, event attendees, volunteers and any other human that's connected with our organization through Salesforce. We spend a lot of time cleaning up the database, and we devote a lot of staff time to Salesforce management in general, but we consider it essential.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The biggest advantage is that it can do ANYTHING related to donor management, and you can tailor it pretty much endlessly. We also like that there is a huge user base so we have lots of places to go for support and to hire data entry staff.

Cons:

The learning curve is as endless as the potential. There's no plug and play here—you have to be prepared to spend a LOT of time wrapping your brain around this software. Intuitive is not a word I would use for Salesforce.

Reasons for choosing Salesforce.org Nonprofit Cloud

Better support in our community for Salesforce.

Tung L.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Past Software That is useful in the Non-Profit Sector

Overall, Salesforce for Non-profit Cloud is useful for nonprofit organizations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is helpful for non-profit and several non-profit use this product.

Cons:

Better products are out there compare to this product.

Jake S.

Verified reviewer

Education Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Great Once You Get to Know It

If you know how to use it, it’s an amazing tool!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

There is not a better product out there for keeping information on clients, participants, and donor information organized.

Cons:

It can take a long time for those new to the platform to feel comfortable using it.

Verified

Reviewer

Environmental Services

Used weekly for more than 2 years

Review source

Reviewed March 2018

Even after a few years, still overwhelmed.

It helped me to get an introduction to what I could do with a membership database/CRM without investing a lot of money into programs that may or may not do what I wanted them to (because I didn't know what I wanted them to do). It allowed me to get my database set up and organized and begin to understand our donor profiles, locations, amounts, and more.

Ratings Breakdown

Ease of use

Functionality

Pros:

It certainly is powerful and has many customizations and features and things to build. It has lots of integrations across the web and there is something to be said for being the biggest. Also, it's free for non-profits, so especially if you don't know what you are trying to do with a CRM, it's nice to be able to play around with Salesforce and get an idea of what types of data are useful to you before moving to some other program that requires higher costs up front.

Cons:

If you don't care to become a developer or aren't one already, this software can run away with you real fast. While it's great that Salesforce is so powerful, in many ways it is too powerful and complex. Even with the nonprofit customizations, it's very difficult to navigate and customize, understand what all the different programs within it are, keep up with all the updates and integrations and who even knows. Basically, I get it - this is designed for large groups that can afford to have a dedicated Salesforce employee(s). It's for large databases with many moving parts. If you are small and your employees or board are juggling many jobs and not just database management, this is difficult to use. Plus, the interface looks like it never got past 1992.

Verified

Reviewer

Higher Education

Used weekly for more than 2 years

Review source

Reviewed August 2018

Salesforce offered major improvements over cheaper software platforms we'd used

Data organization and reporting were fantastic tools for our organization. Strategic planning and decision making that previously occurred according to essentially gut feelings were now backed with substantial amounts of hard data and a real, concrete understanding of our business operations. We really remade our organization thanks to the information that Salesforce allowed us to collect, organize, and manipulate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The robust package of features was entirely unmatched in our experience with a number of other less expensive packages. Reporting tools in particular were incredibly useful for our organization, and really allowed us to dig into our data and glean valuable insights that, in some cases, reformed our understanding of our organization, clients, and industry. We used the many tools in Salesforce to implement an array of positive changes that would not have been possible otherwise.

Cons:

Costs are always a concern for small nonprofits, and that's probably the only part of Salesforce that we struggled with. Of course, we'd had experience with free/cheap software in this space, and all of it had major technical problems. Saelsforce just worked, and gave us everything we needed. In that regard, the cost was much easier to swallow.

Verified

Reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Great option that will grow with your nonprofit

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce is very customizable. The Power of Us Grant and Hub make Salesforce NPSP very affordable for any size nonprofit.

Cons:

Salesforce is very customizable so there is not much preset features for nonprofits. To really setup well an outside consultant is needed which is very expensive.

Verified

Reviewer

Higher Education

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2017

Super agile and flexible to meet our needs. Very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software allows for us to have one platform that scales across the organization. This allows us to build a real view of the student across all departments. This improves communication and allows us to also shorten staff training time when employees move from one area of the organization to another. So far, our biggest limitation is our own creativity. We have soo much we want to keep implementing that we haven´t completed it all yet. We already have full recruitment, marketing, admissions online and now are adding in Financial Aid Requests, and internal processes.

Cons:

It is so flexible, sometimes we do things that are good "in the moment" but later have to be fixed because we weren´t forced to think about them too much.

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