Kennel Link 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kennel Link

4.7

(73)

Pricing

Starting at $50.00 per month

About Kennel Link

Kennel Link is a cloud-based kennel management software designed to help dog boarding, grooming and daycare facilities streamline processes related to online reservations, payment processing, barcode scanning and more. The DropBox module allows professionals to store pets' vaccination records, customer contracts and other documents in a centralized repository.

Kennel Link allows daycare facilities to send ad-hoc messages, receipts or reminders to customers via email and issue gift cards to enhance client experience. Managers can accept payments via cash or credit/debit cards and capture customers' signatures using a kiosk. Additionally, administrators can generate reports to track business metrics and handle groomers' calendars, commissions, vaccinations and billing processes.

Using Kennel Link's texting module, dog boarding facilities can automatically send reservation confirmations, vaccination expiration alerts, thank you notes and more to clients. The product is available on monthly subscriptions and support is extended via phone, email and other online measures.

Kennel Link Screenshots

Kennel Link Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Boarding management

$50.00

per month

Plan includes:

Reports and Billing
Retail
Unlimited Customer and Pet Information

Daycare management

$50.00

per month

Plan includes:

Barcode Scanning Capability
Curbside Check-in & Out
Customer-Facing Kiosk
Integrated Credit Card Processing
Integrated Email
Integrated Gift Card Processing
Online Boarding Reservations & Payment
Petdetect Compatible
Reports and Billing
Retail

Grooming management

$50.00

flat rate, per month

Plan includes:

Barcode Scanning Capability
Curbside Check-in & Out
Customer-Facing Kiosk
Customized Breed List
Integrated Credit Card Processing
Integrated Email
Integrated Gift Card Processing
Online Boarding Reservations & Payment
Petdetect Compatible
Pet Profile

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Kennel Link Features

Popular features found in Pet Grooming
Billing & Invoicing
Confirmations/Reminders
Customer Database
Email Marketing
Mobile Grooming
Online Booking
Recurring Appointments
Service Catalog
Staff Management
More features of Kennel Link
Activity Dashboard
Alerts/Notifications
Animal Database
API
Appointment Management
Appointment Scheduling
Automatic Backup
Barcode/Ticket Scanning
Booking Management
Calendar Management
Client Management
Client Portal
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Management
Discount Management
Document Storage
Electronic Payments
Email Reminders
Facility Scheduling
Inventory Management
Multi-Location
Multiple User Accounts
Onboarding
Payment Processing
Personalization
Pet Birthday Tracking
Pet Grooming
Photo Management
Point of Sale (POS)
Receipt Management
Records Management
Recurring Tasks
Reminders
Scheduling
SMS Messaging
SMS Reminders
Task Scheduling
Third-Party Integrations
User Management
Vaccine Management

Kennel Link Integrations

Dropbox Business

QuickBooks Online Advanced

Kennel Link User Reviews

Overall Rating

4.7

Ratings Breakdown

81%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.4

Bonnie B.

Verified reviewer

Veterinary

2-10 employees

Used unspecified for more than 2 years

Reviewed September 2023

Long time user

I just celebrated 20 years as owner of my kennel. The previous owner had been using Kennel Link and I kept it. Its a great program. When I ever need to change something or have a question, [sensitive content hidden] are extremely quick to respond.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like everything about Kennel Link. It is easy to use - which in my case is extremely important due to my lack of technical skills. It take no time for my staff to learn how to use it for reservations, selling products, looking up clients etc.Their customer service is absolutely wonderful.

Cons:

There is nothing I don't like about Kennel Link

Stace A.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Reviewed December 2019

We Love Kennel Link

We use the software for daycare, boarding and boutique items which may be purchased at the time the dog is boarding. It is so easy to use and easy to train new employees on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used a few other reservation systems before finding kennel link. The software is so easy to learn, the Kennel link team is fast in adding any additional feature we need. Compared to other software packages it is very reasonably priced

Cons:

There isn't anything i dislike about Kennel Link

Reasons for choosing Kennel Link

An employee who came to work for my facility had used kennel link before and told us of all the benefits.

Reasons for switching to Kennel Link

Gingr couldn't figure out our pricing structure. Customers were being overcharged for additional dogs. It was a customer service nightmare.

Vendor Response

Thank you for the kind words! We appreciate hearing that our hard work on the software has paid off. We designed the software so that it would be easy for everyone to learn. We are glad it's working for you! Wishing you the best, The Kennel Link Team

Replied December 2019

Shelley R.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Reviewed December 2019

Functional, but lacking

Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed

Cons:

I feel we dont have any customer support. There are weird things happening in our system that we cannot account for.

Vendor Response

Thank you for your review. We appreciate your feedback. We were unaware that you were having problems and regret that your experience with our customer support has been negative. We make every effort to offer the best customer service available. We would like to further discuss how we might better your experience. We will reach out to you via email to clear up these concerns. We are available 7 days a week, 365 days a year and would be happy to work with you on any issues you may have. Since you are an international customer, perhaps Skype is an option. Wishing you the best, The Kennel Link Team

Replied June 2021

Julia K.

Verified reviewer

Accounting

11-50 employees

Used daily for more than 2 years

Reviewed September 2023

Great Service

It's been amazing and I can't see myself going anywhere else.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kennel Link is easy to use and the layout makes sense. Its great value, they keep adding features and improving the product, and the customer service is amazing.

Cons:

When you hit the back button when making a reservation, you have to start all over.

Reasons for choosing Kennel Link

The customer service, ease of use, and better price

Judi M.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Reviewed September 2023

100% Satisfied With Kennel Link

We haven’t had a bad experience with kennel link at all. They’re always on top of everything, and will instantly work at solving any problems that may arise.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is amazing. In the event that I have any questions or concerns I get immediate service. This is very important as in today’s society. Customer service has gone down hill.

Cons:

There’s really not anything that I don’t like about Kennel Link . If I had to say anything that I wish so that they would improve on, it would be the ability to list more than one veterinarian because sometimes we will have two dogs and each one will have a different vet but that’s not a deal breaker.

Reasons for switching to Kennel Link

The other software was disaster. Nothing went right in the customer service was terrible.

Andrea B.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Reviewed October 2023

Decent software for a decent price

We purchased KennelLink as the first software of our new business 10 years ago, back when five dogs a day was the norm. We started with basically no money and KennelLink was amongst the least expensive softwares available at the time. We now average 52 dogs per day, and it has grown (mostly) well with us. There are some things that make it a little more difficult with more dogs and at one point we considered moving to Gingr, but the integration process would have taken up way more time than we had so we ended up staying with KL. We aren't super unhappy with it, just felt that perhaps we had outgrown its functionality. We ended up reining in our growth due to staffing issues (thanks, Covid) and since we were familiar with KL and have a true aversion to change that is not absolutely vital, we did not follow through with the other software. We highly recommend it for new or very small kennels. If you are looking for a new software for your existing larger kennel business, it may not be the best fit. We have never used the grooming section, just day care and overnight boarding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Screen isn't clutteredIndividual dog information straight forwardCustomer information straightforwardSimple to train employeesCan keep credit cards on file and process without using an outside processorMass day care check in

Cons:

Can't edit an overnight reservation (as far as which dogs are scheduled) so you have to cancel/rebookRed flags on owner's account don't show up when making reservation No way to automatically keep a customer's fixed rate (i.e. military discount)No day care billing option other than the "card" system which doesn't work efficiently in a tourist area.The day care billing is not very user friendly.When a customer has a day care card, it is very difficult to find a record of when their dog has attended. There is no report to pull up of when that dog was in attendance. If a customer books varied day care dates, there is no way to print out or email them the list of dates reserved.Booking multiple, non recurring day care dates is absolutely inefficient and time consuming. Can't charge along with mass daycare check in - seperate step, so why bother? You still have to go to the individual account.No mass daycare check outNo way to integrate with an online booking service so double booking occursThe credit card processing fees are too high compared to other processors (Square, PayPal, etc)

Reasons for choosing Kennel Link

Initial price for a new business

Vendor Response

Thank you for your review. It’s true if you want to add or remove a pet from a reservation, you need to recreate it. You can, however, edit every other aspect of a reservation. Regarding the customer flag, there is a pop up when making a reservation or checking the pet out. Maybe you have pop-ups blocked? It’s not possible to retain a fixed price with a specific customer but you can add a note in the Name Extras field such as Military, Senior, etc. That note shows on every report and when making a reservation. When utilizing the Who’s in Daycare report, you can check dogs in, charge for their visit and check them out. You can see all future daycare reservations for a customer by clicking on Edit/Delete Reservation. This will show you a complete list. To see attendance, you can click on Card History. We offer online reservations for boarding and daycare where your customer can make reservations quickly and easily. I hope this helps. Wishing you the best, The Kennel Link Team

Replied December 2023

Jennifer K.

Verified reviewer

Recreational Facilities and Services

Self-Employed

Used daily for more than 2 years

Reviewed September 2023

Kennel Link

This program has grown with my business and I consider my self lucky to have found them

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used this program since I started my business 17 years ago. I have never felt the need for any other program. Kennel Link has the most helpful people and one email or phone call they are there to help your every need. Hey customized the program to fit my usage and are always making great updates to the program. I couldn’t have run as efficiently without them

Cons:

I would like to be able to use other companies for credit card integration

Reasons for choosing Kennel Link

Love the auto backup and the hands on help I receive anytime I have needed it.

Vendor Response

Thank you for your review. We are truly happy that Kennel Link is working for your company! We strive to provide great customer service and are glad that we are meeting your needs. Although we only integrate with one card processing company, you are free to use any processor you’d like. It’s true, however, that you do lose some great benefits by not using our processor (ease of use, saving cards on file, automatically recording payments when cards are processed, etc). Please let us know if you have any questions or if we can help in any way. Wishing you the best, The Kennel Link Team

Replied December 2023

Andrey T.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed December 2019

Pet Boarding Made Easy

I am very happy with Kennel Link. I have used their program for the past 9 years and I couldn't imagine using anyone else. My employees and I use it on a daily basis and my entire business depends on it. Occasionally there were outages and Kennel Link was able to switch us to a back-up server without a glitch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Prior to selecting Kennel Link I researched four other companies but found Kennel Link best suited for my company needs. The features that I was sold on: 1. Easy to use and to train my employees. It usually take me about 1 hour to train my new employees on how to use Kennel Link. 2. Web based. I and my wife are able to check the current or past status of what is going on at the kennel from anywhere in the world. 3. Single bill processing. Kennel Link is linked with the credit card processing, therefore I only need to process bill once. This feature avoids double-entry process, where I would have to record a bill and process credit card transaction separately. 4. Superb Customer Service. I called [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN] on weekends, on holidays if necessary and they always were very pleasant and accommodating in resolving any issues that I may have. 5. Functionality. I run a fairly small (up to 50 dogs/cats) boarding/day care business in a single location. The Kennel Link features completely fit all the needs that my business requires.

Cons:

It's not a con, but more of a recommendation. It would be nice to have ability to sort/filter or arrange in ascending/descending order some of the reports. Currently I have to copy and paste those reports into Excel to analyze my client spending/location/services/etc.

Reasons for choosing Kennel Link

The feature that sold me over was ease of use. Training can take time that I don't have enough of. Kennel Link is intuitive, simple to use and I would recommend them to anyone.

Vendor Response

Thank you so much for your detailed review of Kennel Link. We are happy that the software is working so well for you! You can sort most reports by clicking on almost any column header ascending or descending. Hopefully this will help you organize reports in a more efficient manner. As you stated, we have a backup server that enables you to continue using Kennel Link in the event that issues arise with our primary server. This allows us to provide uninterrupted access to the software. We appreciate our long-standing relationship and look forward to working with you in years to come. Wishing you the best, The Kennel Link Team

Replied December 2019

Chelsea H.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed September 2023

Kennel Link is great!

Kennel Link is a daily and essential part of our business operations. I have personally used Kennel Link for 15 years and I do not have complaints. They are kind and helpful when issues arise. They take time to break things down and explain if I have questions. My overall experience has been excellent and I expect that to remain the same for many years to come.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kennel Link is a great program that allows us to maintain and run our business. We have many clients, KL allows us to keep up with each client's information on an individual basis, allows us to maintain the most up to date information, and allows us to care for our clients needs. It is easy to learn and use. The programmers are always super helpful and quick to respond. Updates and improvements happen regularly and the site is well maintained.

Cons:

This program is used for a variety of businesses similar to ours. The only aspects of this site that I would change would be very specific to our business and how we operate, but it is probably not applicable to all of the businesses that use the site. So no real complaints here :)

Vendor Response

Thank you for your glowing review. It’s fantastic that Kennel Link is working so well for your business! It’s always great to hear that we are succeeding in making kennel management easier. Just to let you know, we only have software for kennels, doggie daycares and grooming shops. That’s it! We have not branched out to other industries. Wishing you the best, The Kennel Link Team

Replied December 2023

Siobhan M.

Verified reviewer

Writing and Editing

Self-Employed

Used daily for less than 12 months

Review source

Reviewed September 2021

Everything you need for a full POS system

This is a complete all-in-one software that practically runs your business for you! You will be amazed at how efficient it is and just how easy it is to integrate into your new or established business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are just too many things to love about this software! But if I had to narrow it down, I must say that I love that it is compatible with Pet Detect, so you can print out collars to easily identify pets. I get so many poodles in my area, and it just adds an extra layer of security to make sure the right dog gets the right groom! I also love that it has a dropbox integration to store documents electronically.

Cons:

I really don't have any complaints, as I have only had a very positive experience with this software so far.

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