RemoteLock 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RemoteLock

2.8

(18)

Pricing

Starting at $72.00 per year

About RemoteLock

RemoteLock is an industry leader in access-centered property operations. Their flexible software empowers property managers with a scalable platform that seamlessly integrates with dozens of applicable hardware and business software systems for an easy-to-use, turn-key solution.

The RemoteLock software allows property managers to manage, control, and automate access and climate control across their portfolio. The platform streamlines processes, eliminates tasks for onsite staff, and helps scale businesses with greater confidence by saving property managers valuable time and money.

Designed for multifamily, vacation rental, and other similar properties, RemoteLock enables property managers to control and automate access and climate control remotely, across their portfolio. Its robust automation features streamline operations, reduce costs, and enhance security with real-time access tracking. The platform supports a wide range of lock connectivity options, including Wi-Fi, wired, Z-Wave, and Bluetooth/offline access solutions, ensuring flexibility across property types.

The platform’s open API allows other property management, booking, and amenity software providers to easily inte...

RemoteLock Screenshots

RemoteLock Pricing and Plans

Starting price: $72.00 per year

Free Trial

Free Version

Premium Plan

$72.00

per year

No plan information available

Enterprise Plan

$144.00

per year

No plan information available

RemoteLock Features

Popular features found in Physical Security
Access Controls/Permissions
Alarm Management
Badge Management
Employee Management
Event Management
Historical Reporting
Investigation Management
Real-Time Monitoring
Security Management
Visitor Management
More features of RemoteLock
Activity Dashboard
Alerts/Notifications
API
Attendance Tracking
Audit Management
Audit Trail
Data Import/Export
Event Logs
Multi-Location
Real-Time Data
Remote Access & Monitoring
Reporting & Statistics
Safety Incident Management
Third-Party Integrations
User Profiles
Visitor Tracking

RemoteLock Integrations

ReservationKey

Bookerville

AppFolio Property Manager

Hostaway

Escapia

Uplisting

See all 50 integrations

RemoteLock User Reviews

Overall Rating

2.8

Ratings Breakdown

33%

17%

39%

Secondary Ratings

Ease of Use

3.9

Value for money

2.9

Customer support

2.7

Functionality

3.9

Have you used RemoteLock and would like to share your experience with others?

Mark C.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Review

Overall decent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall usage of reviewing all the locks

Cons:

Hookup process. Took many locks to finally figure it out to a simpler process.

Reasons for choosing RemoteLock

Price and features

Donald D.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2023

Reliable, Easy to Implement and Use

What's great about it is once you have it set up (which is simple) you literally do set it and forget it. With all the other things I need to think about and focus on each day, it is great to know that this is not one of them. It is a VITAL aspect of renting out a vacation rental home: people need access to our home reliably, every time (guests, cleaners, handymen, Owners) and yet it is not one of the mundane details you want to have to concern yourslef with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Remotelock is very reliable. Set it up and it works - seamlessly with my Property Management System and my Cleaner Software, TurnoverBnB. I like the flexibility of the product. You can choose the length of the codes.

Cons:

I have NO negatives regarding this software. It does what you expect it to do, very well.

Reasons for choosing RemoteLock

Remotelock had great reviews and a large customer base. It worked with reputable lock manufacturers. It had an API integration with my PMS, Uplisting, so I went with it, and I am very happy I did.

Reasons for switching to RemoteLock

This is cleaner, more professional, and much less clunky. Punching in a code is much easer than fiddling with a lockbox and a physical key.

Vendor Response

Thank you so much, Donald, for the review! We are happy to hear that our software is doing its job and allowing you to get on with more important things. Can I use some of your comments as a review on our website? Let me know by email if possible. We like to get the word out to others that ours is a great product.

Replied January 2023

Birdie H.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Terrible Customer Service, Hardware not recommended for outdoor use

Hot & Cold. When things work well it's a great software and system. When they don't, nothing is resolved quickly or resolved at all, and the solution is usually to just buy another (very expensive) lock.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have over 20 RemoteLock locks and have been customers for about five years. Unfortunately, despite a significant investment, we have likely replaced almost every lock at least once, many of them failing in under two years. Customer service is extremely poor. It is difficult to reach anyone, the process to get actual help involves many steps, and responses are rarely prompt. When issues arise, it often feels like you are on your own. The software itself has good ideas and functionality. Being able to see when guests check in, integrate with other property management software, automate code creation, and email guests is genuinely helpful. The concept of the platform is solid. However, the hardware is the major failure point, and I strongly advise not purchasing RemoteLock hardware directly. In our experience, they do not stand behind their products. We have dealt with moisture getting inside locks, locks suddenly stopping working, keypads and numbers not being read, and complete failures without warning. Indoor locks performed reasonably well, but outdoor locks were a consistent problem. We are located in Michigan, where we experience extreme summer heat, extreme winter cold, wind, moisture, and everything in between. The locks performed far worse in cold and windy months, with frequent failures in winter conditions. We have invested an obscene amount of money trying to make this system work. After years of replacements, troubleshooting, and frustration, we are now transitioning away from RemoteLock hardware. Despite our best efforts to make our investment successful, it ultimately failed. Do not purchase RemoteLock hardware. You will most likely regret it, especially if you operate in cold climates.

Cons:

Hardware issues with outdoor locks in both extreme heat and cold; as well and Customer Service is the absolute worst. SO hard to reach and very rarely can help resolve issues causing you to figure out yourself which takes a ton of time I don't have or purchasing a new lock to replace a fairly new lock that was not inexpensive.

Ross C.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Great product but extremely incompetent customer service

When it works, it is great. When it doesn't, it take many months, literally, to resolve anything. If you have an issue or a warranty, you have to push, beg and plead to get anything accomplised. We have over 28 locks with them and they act as though you don't exist. I can't imagine with their extreme lack of customer service this business can withstand being around for the long haul as they need to do a serious rehaul of how their customer service to do so. Feeling taken and stuck with a company that doesn't care about anything but a sale and absolutely no support. If you have other options, take them!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it works, it is great. We can manage our properties and offer our customers a seamless effecient experience.

Cons:

Their bismal lack of customer service and follow up on warranty items is atrocious. Also, they have no emergency services which if very important when their systems fail which happens. Considering giving access to someone's shelter is the extremely important, this should be recognized. Not only do they not have an emergency support system, they basically lack any support system as it take weeks and often months to get anything resolved with them.

Dru S.

Verified reviewer

Management Consulting

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed June 2025

RemoteLock | Interface & accessibility

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of functionality. The system has a user friendly interface and is easy to navigate for first time users.

Cons:

When a device disconnects from WiFi or there is an issue within the locks system, the user has to go to that systems login to readjust the WiFi or troubleshoot the issue. Not something RemoteLock can necessarily fix as they are a third-party but it would be nice to repair all within one app.

Vendor Response

Dru, thank you for being our customer and leaving us a wonderful review. We appreciate the feedback!

Replied June 2025

Jose B.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Terrible customer service

The customer service is the worst I have experienced.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Purchase 3 locks @700$ each. One of the broke about 6 months after. The other two have been working for a little over two years.

Cons:

Requires a subscription. I purchased a Schlage to replace the one that broke down and have no complaints. Best is that I don’t have to pay for a subscription.

Reasons for choosing RemoteLock

It seems like the best product on the market but the customer support is terrible

Vendor Response

Thank you, Jose, for your review. We apologize that our service did not satisfy your expectations. We take all customer feedback seriously and look forward to another chance to earn your business in the future. We apologize if the subscription nature of our software was not communicated. RemoteLock is a subscription access-centered operations platform that integrates with dozens of smart lock brands and business management software to provide a turnkey solution for busy property managers.

Replied February 2025

Amanda R.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

NEVER TRUST THIS COMPANY

I would do zero if I could. We loved working with remotelock, but for the last few weeks it has been a nightmare. Codes suddenly dissapearing from our locks, guests not being able to get in, ALWAYS after hours when we have limited ability to solve it. Fast forward today and they have the AUDACITY of saying they are sorry for the OUTAGE they have had for two weeks. WHY WOULD YOU NOT HAVE TOLD US THIS? We could have prepared by staffing up overnight, or had back up plans in place. All the while support was no where to be found. I must have submitted a hundred tickets. What a perfect example of what not to do when your company experiences an outage. Unbelievable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would never trust them again so it does not matter.

Cons:

Their support disappears when they have technical issues company wide.

Vendor Response

Amanda, we sincerely apologize for your experience. We realize we fell short of your expectations and regret the delay in communication. The purpose of the CEO communication was to provide an overview of how we solved the issue and put in new guardrails for it not to happen again. We have also revamped our customer notification and triage process to avoid the backlog of support tickets that we experienced. We are sorry to lose you as a customer and wish you the best in the future.

Replied April 2025

Paul S.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

RemoteLock - Guests and customers get locked out

I have been a customer for several years, finally left after multiple outages went unsolved. When you call the main number for sales you only have the option to leave a message that goes unreturned.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

The product works generally well, however the support department, or lack thereof is generally non existent. I could not recommend this product if dependability or reliability are important.

Vendor Response

We’re truly sorry about your experience, Paul. Our goal is to provide the best service possible, and we clearly missed the mark. We realize you have spoken with our leadership team about this issue and although the source of the access code problems was identified, we are sorry to hear that a resolution could not be reached despite technological updates made by Schlage and RemoteLock. We thank you for your business and wish you continued success.

Replied February 2025

Chad L.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Poor hardware & terrible customer service

We have been using them for over 5 years as they were the best option for our budget when we started. Due to poor hardware and basically non-existent support we are looking to replace them in all 6 of our hospitality locations…

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The locks can be centrally controlled and work OK with our Hotel PMS compared to cheaper solutions.

Cons:

The newer locks especially are of poor quality and fail to allow access many times. We are using in a hotel situation with only 8 rooms and probably replace 8+ locks per year. The company is extremely slow to respond to issues (days not hours) and gives poor and basic advice like replace the batteries or it was user error when it is not. They basically gaslight you and don’t care about your user experience with them.

Verified

Reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Price Increased by 1000%

Remote lock has recently changed their pricing plans, moving from yearly billing to monthly. I used to be charged about $11 per year for their service and I'm now being charged $12 per month.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to setup and works most of the time.

Cons:

Locks sometimes lose connection for hours. Locks only last about 3-4 years. Price increased by a lot recently.

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