Upper Hand 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Upper Hand

4.1

(110)

Pricing

Starting at $79.00 per month

About Upper Hand

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line.

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making.

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more.

For more information on how Upper Hand is reinventing the wa...

Upper Hand Screenshots

Upper Hand Pricing and Plans

Starting price: $79.00 per month

Free Trial

Free Version

Start - For independent coaches and trainers

$79.00

flat rate, per month

Plan includes:

Advanced Registration & Scheduling
Customizable Calendar
Contact Management
Credit Passes
Messaging Tools
Online Waivers
Point of Sale
Online Payment Processing
One-page Website
Membership Management

Grow - For single facilities and expanding programs

$199.00

flat rate, per month

Plan includes:

Advanced Registration & Scheduling
Contact Management
Credit Passes
Customizable Calendar
Discount-Based Memberships and Mobile App
Email & Text Reminders
Exclusive Event-Type Memberships
Messaging Tools
Online Payments &
Online Waivers

Scale - For franchises and multi-location operations

Pricing available upon request

Plan includes:

Advanced Registration & Scheduling
Contact Management
Credit Passes
Customizable Calendar
Discount-Based Memberships
Email & Text Reminders
Exclusive Event-Type Memberships
Facility Resource Management
Messaging Tools
Online Payments &

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Upper Hand Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Upper Hand
Absence Management
Address Book
API
Appointment Management
Attendance Management
Attendance Tracking
Attendee Tracking
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar/Reminder System
Capacity Management
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Client Profiles
Color Codes/Icons
Commenting/Notes
Commission Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
CRM
Customer Accounts
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customization
Data Import/Export
Data Security
Discount Management
Document Storage
Dues Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Employee Management
Equipment Management
Event Calendar
Event Management
Event Registration
Event Scheduling
Event Ticketing
Facility Asset Management
Facility Scheduling
Financial Management
Financial Reporting
For Dance Studios
Forecasting
For Gyms
For Martial Arts
Forms Management
For Yoga/Pilates Studios
Franchise Intranet
Group Registration
Hybrid Trainer
In-person Trainer
Instructor Management
Inventory Management
Invoice Management
Lead Management
Member Accounts
Member Communication
Member Database
Member Directory
Member Management
Member Portal
Membership Management
Membership Renewals
Member Types
Mobile App
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Online Registration
Parent Portal
Payment Processing
Performance Metrics
Personalization
Point of Sale (POS)
Program Management
Progress Tracking
Real-Time Data
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring/Subscription Billing
Refund Management
Registration Management
Reporting/Analytics
Reporting & Statistics
Resource Scheduling
Room Booking
Royalty Management
Sales Activity Management
Sales Reports
Scheduling
Search/Filter
Secure Login
Session Notes
Space Management
Sport Coaching
Staff Management
Student Management
Team Management
Third-Party Integrations
Training Management
Transaction History
User Management
Visual Analytics
Wait List Management
Waiver Management
Website Integration
Website Management

Upper Hand Integrations

Fivetran

Snowflake

Upper Hand User Reviews

Overall Rating

4.1

Ratings Breakdown

44%

34%

12%

Secondary Ratings

Ease of Use

3.9

Value for money

4.0

Customer support

4.3

Functionality

3.8

Natasha H.

Verified reviewer

Sports

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Great for Lessons

Previously 5

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director.

Cons:

Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict.

Reasons for choosing Upper Hand

Had a system that really gave us what we needed to conduct and have our clients book training sessions. As well as the ability to create websites.

Reasons for switching to Upper Hand

LeagueApps didn’t have the software capable for clients to book lessons and apply credits.

Josh W.

Verified reviewer

Sports

2-10 employees

Used daily for less than 2 years

Reviewed August 2022

Creating Margin

Overall I am highly satistfied.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The main reason I switched to upperhand was to cut down on the time I was spending with scheduling and coaches’ payroll and I have been extremely satisfied. I am spending much less time on that and more time on actually growing the business

Cons:

There are some calendar features I would like to see implemented such as “drag and drop” and a direct link from the calendar session to the client profile. There are also changes I feel are important to the client experience. Many clients get confused between parent and participant profiles. That’s the number one headache I have and the biggest complaint I get from clients is confusion beteeen profiles.

Reasons for choosing Upper Hand

The main reason was the ability to tie providers directly to resources

Reasons for switching to Upper Hand

I wanted more online features that worked with my business.

Vendor Response

Hi Josh, Thank you so much for taking the time to write a review! We're so excited to hear that you've been able to refocus your time and energy into growing your business -- that's the reason we do what we do! We also greatly appreciate your feedback on how we can continue to improve our platform to better support your business and provide a better client experience. We've taken your suggestions and concerns to our product team. Thank you again for providing your feedback, and hope you have a great day! We're looking forward to continue watching your business grow! CK

Replied August 2022

Chris S.

Verified reviewer

Sports

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Upper Hand does not deliver on deliverables

I requested for multiple memberships per account. They still don’t have this option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Relatively good user interface so it’s easy to use on client side.

Cons:

They would not deliver on what they told me they would

Reasons for choosing Upper Hand

User interface looked more modern and easy to use

Vendor Response

Hi Chris, Thank you for taking the time to write a review. We are sorry to hear about your frustrations with our feature set, and will take your feedback to our team. Thank you for your candid feedback, and have a nice day. - CK

Replied December 2024

Chris P.

Verified reviewer

Sports

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Great Business Tool

It has helped me a lot so far!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really nice way to have all your clients in one system.

Cons:

Can be confusing especially on the customer face, when signing up for the first time. I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership.

Reasons for choosing Upper Hand

N/a

Reasons for switching to Upper Hand

Needed a little more organization and membership capability.

Vendor Response

Hi Chris, Thank you so much for taking the time to write a review of the software! We're so glad to hear that our platform has helped your business and keep your clients organized in one system! That said, we greatly appreciate your feedback on how we can create a better scheduling experience for you and your clients. Thank you again for the review, and hope you enjoy your day! CK

Replied August 2022

Liz M.

Verified reviewer

Sports

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2020

Easy for customers, but lacks some bells and whistles

Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

Cons:

It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

Reasons for switching to Upper Hand

ZenPlanner did not handle some things very well and was hard for our customers to use.

Vendor Response

Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day!

Replied November 2020

Rob S.

Verified reviewer

Sports

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Upper Hand review

In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients. I know we lost some clients in the beginning due to them not understanding the UpperHand software and how to use it. At times, there are spurts where there are a lot of bugs. Some of these bugs force me to lose clients and lose business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is the first and only Scheduling and Payment processing software I've used for my business, so I don't have any comparison. It does allow clients to schedule and pay on their own which is what I want.

Cons:

The lack of customization creates lots of issues for my business and how we schedule.

Reasons for choosing Upper Hand

I thought MindBody was too expensive compared to UH. But I think it actually might be comparable based off of it's added functionalities versus UpperHand.

Vendor Response

Hi Rob, Thank you so much for choosing Upper Hand and for taking the time to write a review. We're glad that our software is helpful for your scheduling and payment needs, however we're sorry to hear that you hit some bugs and that the customization could be improved for your business. We would like to learn more about the specifics that could be improved for your use case(s)! I've shared your feedback with our team in hopes of scheduling a product feedback call. Thank you again for your feedback, and have a great day!

Replied November 2020

Mackenzie A.

Verified reviewer

Sports

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

MacRoc Soccer Review

Overall it is great if we can diminish/decrease the occurrences of glitches/issues within the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly, I do not know where my business would be without UpperHand. It has been such an asset when organizing our clients, calendars, reports ect.

Cons:

Quite too often, the software has glitches and errors that keep us from conducting business at the times we would like to. In time, they are always fixed, but it does put a dent in what we do from the admin side as well as the cliental side and it is quite frustrating.

Reasons for choosing Upper Hand

I liked the opportunity to schedule and set up events the way my business needed it to be.

Vendor Response

Hi Mackenzie, Thanks so much for taking the time to write this review. We're ecstatic to hear that you don't know where MacRoc would be without our software!! Here at Upper Hand, we are committed to providing the best client experience. We are aware of some of the glitches you've experienced and are glad we've been able to rectify them quickly. Our Engineers are committed to reducing any product instability to eliminate this moving forward. Thank you again for the review and have a great day!

Replied February 2020

Peter P.

Verified reviewer

Sports

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Love this software.

The set up was process was well executed. The customer service was fantastic after the set up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Service and response is fantastic. The people I worked with are courteous and patient. I love working with them and it is nice to know that they are there when we need them.

Cons:

Signing up a new client could be a little easier

Reasons for choosing Upper Hand

Great service!

Reasons for switching to Upper Hand

Opened new business and wanted an easier system then what I had used previously.

Vendor Response

Hi Peter, Thank you so much for taking the time to leave a review! We are thrilled to hear that your switch from Mindbody has been a good one, and that you've had such a positive experience with our team as you've been onboarded onto the software. We're looking forward to watching your business grow! We also appreciate your feedback on how we can continue to improve our platform to give you and your clients a better experience. We have taken your feedback to our product team! Thank you again for the kind words, and hope you have a great day! CK

Replied August 2022

Adron T.

Verified reviewer

Sports

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2024

Amazing software

My experience with Upper Hand has been amazing. I’ve been using it since 2018 and I don’t think I will go to another one unless Upper Hand goes bankrupt or discontinuous but other than that I’m all in.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Upper Hand is using the app to make scheduling event and easy to use discount codes.

Cons:

What I don’t like is that where my client‘s is having trouble logging in and using their payments and they always gotta contact me to get it resolved.

Vendor Response

Hi Adron, Thanks so much for taking the time to leave a review! We're so glad you find the app easy to use, and that you've been with us for 6+ years! We appreciate your feedback on how we can continue to improve our app and improve your client experience. Thanks again for your review, and hope you have a great day! - CK

Replied December 2024

Anthony B.

Verified reviewer

Sports

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Upper Hand B42

It’s been good for the most part. I have emailed a few questions from time to time and usually get a response but the last time I did not. Would like a timely response.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use of the Point of sale.

Cons:

Not being able to delete memberships. I wish I could have the option to delete memberships that are no longer used.

Vendor Response

Hi Anthony, Thanks so much for taking the time to leave a review. We are glad to hear that the Point of Sale functionality is easy to use. And, we appreciate your feedback on how we can improve our software to better meet your business needs. I'm sorry to hear that you've had an issue reaching our support team. I will follow up with them and be sure they reach out to get your questions answered. Thank you again for your feedback, and hope you have a nice day. - CK

Replied December 2024

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