Upper Hand 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Upper Hand

4.1

(110)

Pricing

Starting at $79.00 per month

About Upper Hand

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line.

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making.

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more.

For more information on how Upper Hand is reinventing the wa...

Upper Hand Screenshots

Upper Hand Pricing and Plans

Starting price: $79.00 per month

Free Trial

Free Version

Start - For independent coaches and trainers

$79.00

flat rate, per month

Plan includes:

Advanced Registration & Scheduling
Customizable Calendar
Contact Management
Credit Passes
Messaging Tools
Online Waivers
Point of Sale
Online Payment Processing
One-page Website
Membership Management

Grow - For single facilities and expanding programs

$199.00

flat rate, per month

Plan includes:

Advanced Registration & Scheduling
Contact Management
Credit Passes
Customizable Calendar
Discount-Based Memberships and Mobile App
Email & Text Reminders
Exclusive Event-Type Memberships
Messaging Tools
Online Payments &
Online Waivers

Scale - For franchises and multi-location operations

Pricing available upon request

Plan includes:

Advanced Registration & Scheduling
Contact Management
Credit Passes
Customizable Calendar
Discount-Based Memberships
Email & Text Reminders
Exclusive Event-Type Memberships
Facility Resource Management
Messaging Tools
Online Payments &

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Upper Hand Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Upper Hand
Absence Management
Address Book
API
Appointment Management
Attendance Management
Attendance Tracking
Attendee Tracking
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar/Reminder System
Capacity Management
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Client Profiles
Color Codes/Icons
Commenting/Notes
Commission Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
CRM
Customer Accounts
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customization
Data Import/Export
Data Security
Discount Management
Document Storage
Dues Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Employee Management
Equipment Management
Event Calendar
Event Management
Event Registration
Event Scheduling
Event Ticketing
Facility Asset Management
Facility Scheduling
Financial Management
Financial Reporting
For Dance Studios
Forecasting
For Gyms
For Martial Arts
Forms Management
For Yoga/Pilates Studios
Franchise Intranet
Group Registration
Hybrid Trainer
In-person Trainer
Instructor Management
Inventory Management
Invoice Management
Lead Management
Member Accounts
Member Communication
Member Database
Member Directory
Member Management
Member Portal
Membership Management
Membership Renewals
Member Types
Mobile App
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Online Registration
Parent Portal
Payment Processing
Performance Metrics
Personalization
Point of Sale (POS)
Program Management
Progress Tracking
Real-Time Data
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring/Subscription Billing
Refund Management
Registration Management
Reporting/Analytics
Reporting & Statistics
Resource Scheduling
Room Booking
Royalty Management
Sales Activity Management
Sales Reports
Scheduling
Search/Filter
Secure Login
Session Notes
Space Management
Sport Coaching
Staff Management
Student Management
Team Management
Third-Party Integrations
Training Management
Transaction History
User Management
Visual Analytics
Wait List Management
Waiver Management
Website Integration
Website Management

Upper Hand Integrations

Fivetran

Snowflake

Upper Hand User Reviews

Overall Rating

4.1

Ratings Breakdown

44%

34%

12%

Secondary Ratings

Ease of Use

3.9

Value for money

4.0

Customer support

4.3

Functionality

3.8

Natasha H.

Verified reviewer

Sports

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Great for Lessons

Previously 5

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director.

Cons:

Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict.

Reasons for choosing Upper Hand

Had a system that really gave us what we needed to conduct and have our clients book training sessions. As well as the ability to create websites.

Reasons for switching to Upper Hand

LeagueApps didn’t have the software capable for clients to book lessons and apply credits.

Jiselle P.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2020

So convenient!

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Cons:

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Reasons for choosing Upper Hand

The fact that Upper Hand did all of the things we, as an organization, were looking for, it was just the right and obvious choice. The price was the biggest deciding factor for what we get.

Reasons for switching to Upper Hand

Although we are still utilizing Flipcause for donations, it didn’t meet our future needs of facility management.

Vendor Response

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

Replied February 2020

Alex D.

Verified reviewer

Sports

2-10 employees

Used daily for less than 2 years

Reviewed August 2022

A good looking product that still has some development needed

The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management.

Cons:

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Reasons for choosing Upper Hand

Cost and functions

Reasons for switching to Upper Hand

Needed a more robust system

Vendor Response

Hi Alex, Thank you so much for taking the time to write a review. We're glad to hear that the foundations of the software have been impactful for your business and that you've had a positive experience with our support team. We appreciate your feedback on how we can continue to improve the software, especially from an accounting standpoint, to better serve your business and use cases. Your feedback will help us continue to build out our software to support your growing business. Thank you again for the feedback, and hope you have a nice day! CK

Replied August 2022

CHRIS M.

Verified reviewer

Sports

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Great Support, Developing Product

We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

Cons:

Reporting needs to be stronger and more actionable.

Reasons for switching to Upper Hand

Mindbody was expensive and unable to respond to our support requests in a timely, effective fashion. It was also not as nimble as UH.

Vendor Response

Hi Chris, Thank you so much for taking time to write a review. We're excited to hear your positive feedback that our software has been great for your use case and easy to use! We hope you find that our updated reporting features within the UP Financial Suite add value to your business. Thanks again and have a great day!

Replied November 2020

Donny M.

Verified reviewer

Sports

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Thanks UH

Excellent, super easy to easy and intuitive..great people at UH

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, great customer service, easy for customers and super Intuitive.

Cons:

Functionality could be boosted for our industry, a few work around a here and there.

Reasons for choosing Upper Hand

Best value for pricing and functuonality

Reasons for switching to Upper Hand

Wanted a program that did all of our sports needs.

Vendor Response

Hey Donny! Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use. However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)! I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Thank you again for your candid feedback and have a great day!

Replied February 2020

Kevin G.

Verified reviewer

Sports

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2020

UH Implementation

Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done.

Cons:

Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming.

Reasons for choosing Upper Hand

Price.

Reasons for switching to Upper Hand

Too many products to do all the things we needed to do. UH does it all in one platform/

Vendor Response

Hi Kevin, Thank you so much for taking the time to write a review. We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you! Have a great day!

Replied November 2020

Jennifer S.

Verified reviewer

Sports

11-50 employees

Used daily for less than 6 months

Reviewed August 2022

Upper Hand review

So far its been a good tool for us that is much less expensive than what our company was previously utilizing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and ability to schedule events quickly.

Cons:

Not able to move credits around very easily

Reasons for choosing Upper Hand

I wasn't involved in that decision.

Reasons for switching to Upper Hand

Mindbody was too expensive and we needed to cut costs.

Vendor Response

Hi Jennifer, We appreciate you taking the time to write a review, and are glad to hear that you find it easy to use and quickly schedule your events. However, we're sorry to hear that you've experienced some challenges with managing client credits. Thank you again for providing feedback, and hope you enjoy your day! CK

Replied August 2022

Shanel E.

Verified reviewer

Sports

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2020

Upper Hand for facility owners

The pricing is steep in comparison to the features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

Cons:

The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.

Reasons for switching to Upper Hand

I wanted an easy to use software for our clients

Vendor Response

Hi Shanel, Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs. Have a great day!

Replied December 2020

Sean S.

Verified reviewer

Sports

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed February 2020

Great Opening Experience

We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful. We can't compliment the staff we've worked with enough, as they have been instrumental in making us feel comfortable about our decision to use their software, as well as their services. Very happy we made this decision!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are loving the features and potential of the Upper Hand software! As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use!

Cons:

Honestly, nothing at this point. We are still learning more and more as we develop our programs but for every question relating to our programs, Upper Hand has been up to the task.

Reasons for choosing Upper Hand

Customer service, software ease of use, features we were looking for, web design, and flexibility to grow with our needs. We are very pleased with our choice - thank you!

Vendor Response

Hi Sean, Thank you so much for the review, specifically the comments on the customer experience and positive interactions with our team!! We look forward to the future of our partnership!

Replied March 2020

Dominic R.

Verified reviewer

Sports

Self-Employed

Used monthly for more than 2 years

Reviewed August 2022

Upperhand - A Behind the Scenes Team to Support Your Dreams

I have known Upperhand for a while now and I used MINDBODY first but as Upperhand has grown the ease of use and their ability to grow has brought tremendous strength to my organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The few years I have been with Upperhand I have seen them implement three or more product changes that I have recommended. They have an amazing ability to grow and implement what real users are asking to improve.

Cons:

The thing I have liked least about the software is the payment after a session but that has been resolved from what I can see. You can now book and pay later.

Reasons for switching to Upper Hand

I made the switch because Mindbody was too difficult to use and Upperhand had grown enough to support my needs.

Vendor Response

Hi Dominic, Thank you so much for your kind words and taking the time to write a review! We are thrilled to hear that you've had such a positive experience with the software! We're excited to hear that many our recent product updates have been impactful for your business, and that any issues have been resolved. We're looking forward to continue supporting your business as you continue to grow! Thank you again for taking the time to leave a review, and hope you have a great day! CK

Replied August 2022

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