UserVoice 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

UserVoice

4.3

(70)

Pricing

Pricing available upon request

About UserVoice

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams.

With a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time.

The UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers.

Product managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement.

UserVoice Screenshots

UserVoice Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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UserVoice Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of UserVoice
Activity Dashboard
Activity/News Feed
Activity Tracking
API
CRM
Customer Segmentation
Customizable Branding
Customizable Fields
Dashboard
Data Visualization
Email Management
Engagement Tracking
Feedback Management
Gantt/Timeline View
Idea Management
Idea Ranking
Ideation
Knowledge Base Management
Mind Maps
Mobile Access
Multi-Channel Data Collection
Negative Feedback Management
Polls/Voting
Prioritization
Product Data Management
Product Roadmapping
Project Management
Real-Time Analytics
Requirements Management
Status Tracking
Survey/Poll Management
Surveys & Feedback
Visual Analytics
Widgets
Workflow Management

UserVoice Integrations

Tray.io

Zapier

Stitch Labs

SurveyMonkey

Zendesk Suite

Jira

See all 9 integrations

UserVoice User Reviews

Overall Rating

4.3

Ratings Breakdown

54%

30%

11%

Secondary Ratings

Ease of Use

4.2

Value for money

3.8

Customer support

4.1

Functionality

3.8

Have you used UserVoice and would like to share your experience with others?

Jessica M.

Verified reviewer

E-Learning

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Gives us almost everything we need for a great price

UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

We've used UserVoice for a number of years now and it's really been almost everything we've needed from a support ticket system. It allows us to quickly and easily manage users' questions and provide answers and feedback. One great thing we've gotten from it is creating our "knowledge base," which helps us both answer frequent questions more quickly (by using the drop down feature to pre-fill a response with an answer from the knowledge base) as well as providing a ready-made FAQs page for our site. Agents can easily be assigned to different tickets and it's clear who is responding to what ticket, which was problematic in our old system and we often had multiple people answering the same question at the same time.

Cons:

On the other hand, UserVoice hasn't always been great about catching obvious spam and we have to do a fair amount of blacklisting manually. We offer content in Spanish, Portuguese, and English but you can only set it to one language, so right now we have a completely separate support system for our Spanish and Portuguese learners. And oddly, they have no online/email tech support available. You have to call if you have an issue. :(

Tasha D.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Great product, miss their help desk software

I wish they still offered their help desk software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used uservoice for their help desk software. At the time, they didn't have any in-app heads up messages so I got pressure from our [SENSITIVE CONTENT] to consolidate our systems and use intercom for help desk and in-app messages. It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles. Their ability to track how many tickets never made it to our inbox because they were solved by serving up a help doc was really useful.

Cons:

At the time, they didn't off any heads up or bulk messaging to all users. We couldn't send out bulk communications when we were having an outage or we were releasing new features.

Reasons for choosing UserVoice

Better functionality. Great support team.

Reasons for switching to UserVoice

Intercom wasn't HIPAA compliant at the time of the move.

Anand A.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

not recommended

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Still not gotten a good walk through of the product from the Customer success, i hate these lengthy email coms and want a slack channel to get going fast.

Cons:

its not so intuitive and no good examples listed and process is not very clear

Vendor Response

Hi Anand, Thanks for taking some time to share your review of our product here. We care a lot about making sure our users get the most out of our product, and I'm truly sorry to hear that you are finding it is taking longer than expected for you to get fully up and running with UserVoice. I've reached out to our Customer Success Lead about this, and they will be following up with you shortly. We've done our best to design our onboarding process to be as impactful as possible for our customers, but we're always open to improving things. We'd would love any specific ideas you have for improving this experience if you'd be willing to share them with us. -- Heather McCloskey

Replied October 2019

Megan H.

Verified reviewer

Education Management

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

We and our clients love UserVoice, big improvement to feedback loop & transparency!

Benefits have been getting a better pulse from our clients on what matters to them most (more than just the squeaky wheels), gives me a pool of clients that have interest on a topic and are engage to do customer interviews with, makes our clients happy to have somewhere that they can see their voice being heard!

Ratings Breakdown

Ease of use

Functionality

Pros:

The best part of UserVoice is getting more and consistent feedback from our users. Right away we had things that got voted to the top that were not even on our radar from client conversations/interviews and other internal feedback. Gives me a pool of people invested in our product to contact for interviews and digging into the 'why's' around their requests. Our internal folks love it as they have somewhere to point our users to that they know will get them heard without them having to be the go between. We have an annual conference, and i had numerous clients come up and tell me that they absolutely love UserVoice.

Cons:

The main struggle is getting the time to keep on top of it, we get so many ideas! The dashboard doesn't give me much information, may be due to our set up, I always head right into a view of the ideas so would love to be able to bypass that page.

Phil S.

Verified reviewer

Computer Software

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed November 2022

Great product for keeping track of software wishlist

We've used it for 8 years and loved the features it provides for our small team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up.Low cost to start.Issue tracking is great.Great way to keep a knowledgebase

Cons:

We've used Uservoice for 8 years and haven't found much we don't like about it. The only thing I can think of is sometimes customer emails get blocked for no reason so we don't get their support ticket. Uservoice is great to work with when getting these resolved.

Reasons for choosing UserVoice

Met the founders at an event.

Jean-Philippe B.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Great feedback/suggestion/feature request forums!

With UserVoice we easily gather feedback from our user, use the threads to make discussions happen and also communicate with our users when new feature are up and ready.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The forum moderation options are crucial for feature request/suggestion forums and with UserVoice, they are all there and simple to use. Also we use the widget to gather user feedback directly in our tools.

Cons:

You need to know how to code CSS and HTML if you want to customize the forums.

wendy j.

Verified reviewer

Design

Self-Employed

Used daily for less than 12 months

Review source

Reviewed October 2019

Accumulate, Analyze, activate

I appreciate that they cover so much, but I think they make it harder than it should be. Although, I have a small business. A large business would probably use this more.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that this software has a feedback forum. Customers can vote and they have a keyword search which is really nice for the clients customers. The client can even block some and have some subscribe to future status updates and you can tie all the revenues and analyze opportunities lost and lost revenue.

Cons:

It does seem really busy on the site. Less is more sometimes

Girivaru T.

Verified reviewer

Information Technology and Services

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed August 2018

Good KB portal for mid size product company

I was able to launch any KB article with proper tagging and with Ease, I had a seperate segment for crowdsourcing ideas it was great feature for me

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Editor capabilities in Uservoice are not present in any other similar products, which makes it stand out of market

Cons:

Mid companies would like any content to have SEO,SEM capabilities. A must required as I want even my KB content to perform

Michael S.

Verified reviewer

Computer Software

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed April 2018

Great product tool to aid in customer discovery and research

Great product tool to aid in customer discovery and research.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Uservoice has a great api that makes it easy to add custom components to your app or web pages and makes it easy for users to provide feedback.

Cons:

The newest version is not as easy to navigate as the old one, but did add some great new features to the list.

Aaron B.

Verified reviewer

Broadcast Media

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed January 2019

Great Feedback Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has a multipurpose use, can be used as a help desk or just a feedback tool. Lets users give feedback for different categories that you create and their API is an easy way to integrate contact forms or user feedback forms into your website.

Cons:

Customization of the user portal is not easy and does not allow you to preview any changes made before making them live. They only offer 3 templates and you must download them and apply them manually.

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