RAPID 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

RAPID

4.4

(149)

Pricing

Starting at $199.00 per month

About RAPID

ACOM Health’s cloud-based RAPID software is your one-stop-shop in chiropractic management solutions. It combines electronic health records, practice management, billing, and patient scheduling into a powerfully robust, yet easy-to-learn software.

The EHR has pre-built and customizable templates that are simple and chiropractic-specific. The macros allow chiropractors to create SOAP notes in seconds. Plus, the cloud server allows for easy and fast access for unlimited users, from anywhere at any time. Your practice’s productivity will increase along with the time you can spend with patients.

The dedicated project manager and 24/7 support allows for seamless onboarding that will not interrupt daily operations. The optional billing and collection service manages all insurance claims, follow-up, and postings which enables practices to get paid faster.

It is designed for both the solo practitioner and the multi-location, multi-provider office. The software manages all aspects of the practice including patient scheduling, paperless admission, EHR, billing, inventory management, and management reporting. For the patient, the RAPID software delivers patient appointment rem...

RAPID Screenshots

RAPID Pricing and Plans

Starting price: $199.00 per month

Free Trial

Free Version

Basic

$199.00

per month

No plan information available

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RAPID Features

Popular features found in Chiropractic
Appointment Management
Billing & Invoicing
Calendar Management
Charting
Claims Management
Confirmations/Reminders
Electronic Payments
Healthcare Compliance
HIPAA Compliant
Reporting & Statistics
SOAP notes
Third-Party Integrations
More features of RAPID
Alerts/Notifications
API
Customizable Templates
For Chiropractors
Inventory Management
Multi-Location
Outcome Assessment Tools
Patient Management
Patient Records Management

RAPID User Reviews

Overall Rating

4.4

Ratings Breakdown

65%

23%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.4

Functionality

4.3

Cortney M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Billing Service

The Documentation software is good. It is expensive for what you get. And it takes more than 30 seconds a patient. But it is easy to learn, and it is quicker than most programs. The billing service, if you ever think you will go cash, do that instead of adding the billing service. Getting out of the billing part is too tedious!

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Previously 4

Functionality

Previously 5

Pros:

I love my biller. Lashon usually goes above and beyond.

Cons:

I have gone mostly cash practice, and no longer need help billing. So i quit the expensive service. They now want to train me to use the services I already have. They keep coming up with things to charge for "to make your life easier." I want more money. Not more services. Now that I am getting out of the billing service, My biller doesn't take our calls or emails.

Norman A.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Ease of Use for All Aspects of Practice

Fast and easy record keeping. Not in office all night long with notes. Lately marketing the patient base has become a priority. The lists that can be produced for this purpose makes it easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reports and daily notes are easy to create in very little time. Reports and daily notes are customizable by the user themselves. Not dependent on software company for most changes wanted. Billing is electronic or paper, fast and easy for both staff and doctor. Patient management is easy with the scheduler. Many options including text and e-mail reminders. Unlimited types of reports are available and can be custom tailored by the office staff (this is a little complicated but can be done with a little database experience).

Cons:

I honestly can not think of a negative comment about this software from the doctor or staff stand point. Occasionally we loose connectivity, but servers and hardware sometimes fail. There is no control over it. When it does happen it is fixed quickly then business as usual.

Reasons for switching to RAPID

Was the cheapest option for me when I 1st opened. Too difficult to use. Notes and reports were cumbersome to create and send. Billing was difficult. Was not cloud based so could not work from home.

Renee M.

Medical Practice

2-10 employees

Used other for more than 2 years

Review source

Reviewed November 2018

Great PM software

Overall I prefer this software over Kareo or Athena!

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

Easy and functional program. Not much set up required and if so it is so simple to do. Transparency with clearing house easy access to ERA and worked claims tracking

Cons:

Does not specialize in medical facilities and has yet to be Macra compliant doesn’t come with PTWeb which would make it icing on the cake!

Todd N.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Love the Rapid Doc & Rapid PM Programs

I'm a big fan of Acom's Rapid Doc and Rapid PM software. I do not use their billing services so I cannot speak to that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The SOAP notes and narrative report writing program is easy and intuitive to use. You can easily make customizations and changes to the program in real-time. It makes creating narrative reports and daily treatment (SOAP) notes fast and easy to do and it communicates with the practice management software and ties my treatment in with the medical billing codes. Using their cloud-based service enables me to finish work from home and to bring my laptop with me when doing house calls I do not use the ACOM medical billing services.

Cons:

There's no smartphone app for easy scheduling of patients outside of office hours or if I ever need to check my next day's schedule while out of the office.

Reasons for choosing RAPID

Because Acom's Rapid Doc was much easier to use, much easier to customize and the printed reports and notes looked more professional.

Reasons for switching to RAPID

I found DocPlus software to (1) waste a lot of paper unecessarily (2) not take advantage of advances in technology (3) the way the SOAP notes are formatted and the way they used wording was not well optimized. Ths SOAP notes were very words but they didn't say much.

Crissy L.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Great Chiropractic Software

Acom has been great for our practice. We are going to start using the patient kiosks for our new and re-exam patients. I am excited to see how this will make the doc's notes less time consuming. [SENSITIVE CONTENT HIDDEN] has been great from the very beginning and [SENSITIVE CONTENT HIDDEN] has also been a fantastic addition to their team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best feature about the software is the customer support when needed. [SENSITIVE CONTENT HIDDEN] has been AWESOME! We have had the software since 2007 but thought we should tryout Chirotouch to see if it will be better suited for documentation. We went through 2-4 weeks of training had everything set up and decided that really Acom was just as good if not better than Chirotouch. We had issues with Chirotouch doing what we felt like we were sold on. We then decided to stick with Acom. I'm so glad we did. They have been great trying to get us set up with the patient kiosks. I would recommend them to any Chiropractic office looking for user friendly software.

Cons:

I have not found any cons to the software

Reasons for choosing RAPID

The user friendliness of the software was great. Customer service was also much better than my dealings briefly with ChiroTouch.

Paula K.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

[SENSITIVE CONTENT HIDDEN] in Support is excellent!

Overall a good experience. Appreciate having a dedicated biller. Like having that biller send out the billing in a timely (daily/weekly)manner. Transparency between biller and staff is excellent. Dedicated biller could use more assistance with upper management to resolve claims over 120 days. Not happy about having to pay extra for the insurance eligibility feature.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Onboarding / training staff was excellent. Transparency with the billing department. It allowed our office to go electronic. Scheduler is efficent. Still learning how to customize software features for our clinic. [SENSITIVE CONTENT HIDDEN] in support is excellent. Our calls end with me learning more about the software than what I originally called about.

Cons:

Misspelled word in the patient kiosk that has not been corrected after notification, patient statements suggestions have not been modified for a statement that is clearer for our patients. Appointment reminders cannot be responded to for an appointment confirmation. Needs a more concise user manual. Difficulity with patients signing office forms in kiosk.

Reasons for choosing RAPID

Chiropractic specific, integrated back and front office, and ease of use.

Reasons for switching to RAPID

Wanted to integrate EHR

Ashley N.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 6 months

Review source

Reviewed July 2020

Self employed csh Chiropractic clinic

Working with my trainers has been wonderful. they have been very personable and are very good teachers. the software is efficent with more features then i need at the moemnt. however this leaves me loads of room for growth with this program

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a DC who does mutiple types of thereapies I love the documention portion of this software. Beign able to create your own drop down reselects are very helpful. let me create entirely differetn noted for nutrion or other types of visits without chiro care. being able to pull forward from any previous note rather then just the last is extremely helpful with that feature. PM: the schedular works well, my favortie part beign the treatment plan portion. the report gerenrators are extremely comlplete adn provide all types of usuful statitstics.

Cons:

editing blocks is kind of clunky could be smoothed out. adding the schdule as a phone app ( not sure if you can) but a 1 man show at my office beign able to uickly acess my schedule from my phone would be very very helpful.

Reasons for choosing RAPID

most room from growth. also had the most flexiblity with doing alternate note forms not just chiro based. the smoothness of notes into the pm portion. its a bit more expensive then other programs, however you get what you pay for, even just in visuals, graphics, and easy on the eye . if i have to look at a screeen for the rest of my life. i dotn want my eye balls bleeding ;)

Sue P.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Customer Support/ [SENSITIVE CONTENT HIDDEN]

EXCELLENT

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of using this software is awesome. So user friendly. Easy navigation to find what we need. Reports are easy to run and easy to change to the data we need. Now not the soft ware but our trainer\support [SENSITIVE CONTENT HIDDEN], you have a real gem in her. Easy to understand, always friendly and upbeat. If she doesn't have the answer which isn't often, she will get it ASAP. Keep her for you truly have a 10 star employee in her.

Cons:

My only wish was that we could have transferred everything over from our old software

Reasons for choosing RAPID

The ease of using the software. Could support us as we have multiple offices.

Reasons for switching to RAPID

APS was just plain hard to use, could not run reports as needed. Horrible support.

Robyn M.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source