Mongoose 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Mongoose

4.8

(64)

Pricing

Starting at $2,500.00 per year

About Mongoose

Mongoose is the leading Conversation Intelligence Platform built exclusively for higher education.

Trusted by over 1,000 colleges and universities, Mongoose helps institutions drive enrollment, student success, and alumni engagement through AI-powered communication via text, WhatsApp, and chat.

Mongoose enables higher education teams to move beyond transactional communication—helping institutions create meaningful, data-driven conversations that build trust, foster engagement, and deliver measurable outcomes.

How Mongoose Transforms Engagement Across Higher Education

Admissions & Enrollment – Increase application completion rates, engage prospective students in real time, and reduce summer melt with personalized outreach.

Student Success & Retention – Identify at-risk students, automate proactive check-ins, and provide 24/7 support through AI-driven chatbots and targeted messaging.

Alumni & Advancement – Strengthen donor relationships, increase alumni participation, and optimize fundraising campaigns with personalized, multi-channel communication.

Key Features & Benefits

Multi-Channel Engagement at Scale

Mongoose’s AI-powered platform helps institutions connect with stude...

Mongoose Screenshots

Mongoose Pricing and Plans

Starting price: $2,500.00 per year

Free Trial

Free Version

Basic

$2,500.00

per user, per year

No plan information available

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Mongoose Features

Popular features found in Alumni Management
Communication Management
Email Marketing
Event Calendar
Fundraising Management
Job Board
List Management
Member Accounts
Member Portal
Website Management
More features of Mongoose
Activity Dashboard
Admissions Management
Alumni Management
API
Application Management
Campaign Management
Candidate Management
Contact Database
Contact Management
CRM
Curriculum Management
Data Import/Export
Engagement Tracking
Event Management
Financial Aid Management
For Alumni Associations
For Higher Education
Housing Management
Information Hub
Live Chat
Member Directory
Mobile Access
Mobile App
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Search/Filter
Student Group Management

Mongoose Integrations

Radius

Ellucian

CRM Analytics

Workday HCM

Slate

Blackbaud CRM

See all 7 integrations

Mongoose User Reviews

Overall Rating

4.8

Ratings Breakdown

86%

13%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.7

Sarah E.

Verified reviewer

Higher Education

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed November 2020

A solution your staff will love!

From the moment we started researching Cadence, it has been a wonderful experience. Mongoose has a phenomenal team of people who have been extremely helpful from day one. When I have suggestions, I always feel like my voice is being heard and their annual conference is one of the best professional conferences I've ever been to. You won't regret working with this product or this team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part about Cadence is how easy it is to use and how affective it is for connecting us with our audience. We were able to get it up and running within weeks—including our staff training! We have a number of staff members who tend to be nervous about new technology but everyone on our team has found it to be extremely intuitive. Especially with the mobile app, it feels no different than sending and receiving texts through your normal messaging app.

Cons:

One issue I've found is that it can be difficult to update contact records on the fly. For example, if a student texts us but they were not previously in the system, I haven't been able to find a way to just easily "add a contact" with their name and info. It has to go through the import process with our student information system.

Reasons for choosing Mongoose

This product, more than the others, seemed to focus on personalized connections between students and our admissions staff. It wasn't as focused on automation and it was more than just a feature within a larger product. It was also clear that it would be easily customizable for our specific needs and would give us unlimited texting at no extra cost, whereas other products had more of a "pay-per-text" pricing structure. We have absolutely no regrets!

Vendor Response

Thank you so much for your honest feedback and glowing review, Sarah! We are so happy that Cadence is your preferred texting platform!

Replied November 2020

David D.

Verified reviewer

Higher Education

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Cadence review

Our audience often chooses text communication over phone calls and emails. Implementing Cadence allows us to efficiently reach out and communication with our students throughout their entire life-cycle; from recruitment through alumni. It allows us to easily send large volume texts to specific groups: orientation, career fairs, etc. We've implemented various texting communication strategies that has helped us reduce our melt (students lost from date of application to date of start).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration and implementation were super-easy. It took very little to get us up & running. I love all the features: segments (allowing us to target a subset), group account (allows multiple staff to monitor the replies for an event, i.e. orientation), smart messages. If I had to pick 1 or 2 items, it would be: Support - the friendliness and responsiveness of everyone in the organization and also the fact that the team continues to work on ways to improve the software - adding new features that make our jobs more efficient.

Cons:

I'd love to see smart messages implemented for all accounts and not just for the group account. We'd love a way to sync our cell phone number so that outbound calls appeared to be originating from our Cadence virtual number (this might be a phone carrier enhancement and not something Cadence can control).

Reasons for choosing Mongoose

We conducted telephone interviews as well as a virtual walk-through with each product. We evaluated each for the features and benefits as well as the pricing to the organization. Mongoose came through as the clear choice!

Vendor Response

Thank you so much for your feedback, David! We're happy to hear that the integration and implementation process went smoothly for you! In addition, your experience with smart messages and outbound calls have been shared with our development team to continually make positive improvements in the platform.

Replied October 2020

Bethany M.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Honest Opinion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the customer service is outstanding. I know exactly who to contact for any assistance and they are extremely helpful and responsive.

Cons:

I think the way the software is organized is extremely confusing. I honestly don't like how the departments are set up. I don't think the way it's organized is user friendly. I also wish it would integrate better with our SIS so that I could get automatic texts set up. We have looked in to this option and told it would not work.

Vendor Response

Thank you for your honest feedback, Bethany! We are so happy to hear that you've had a wonderful experience with our Cadence team! Please know that your opinion is valued. I have taken your input in regards to layout and integration to our engineering team for future product feature rollouts.

Replied November 2020

Eric C.

Verified reviewer

Education Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

A Great Solution for My TRIO SSS Program

Using Cadence has really been transformative for us as a program. Our ability to help students is so much greater now that we have this enhanced ability to connect with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and easy to understand. Anyone familiar with email, especially Gmail, will find the interface very intuitive. Our ability to reach and interact with our students has increased dramatically by using this software, and we are reaching students who we were not reaching via email. Having the option for each advisor to have their own number has been fantastic, and it is easy query the list of students and send multiple texts all at once.

Cons:

Being able to edit all fields for contacts in the interface would be very helpful. Sometimes updating a user-defined field for a single student can feel unnecessarily laborious.

Reasons for switching to Mongoose

Most texting we do is individual and personal. Signal Vine's model, which uses a single number and a centralized mailbox, was more oriented toward sending mass texts but wasn't as oriented toward the interpersonal nature of how we interact with students. The Cadence model was simply better for how we operate.

Vendor Response

Thank you so much for your feedback, Eric! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards to editing contacts.

Replied October 2020

Brien N.

Verified reviewer

Fund-Raising

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

Mongoose Cadence Usage

The overall experience over the course of the first year has been great! I highly reccommend Cadence as a texting software for any recruitment and retention needs across any field.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The setup and implementation of the product are seamless. The support received from the client success leads as well as the tech team is very informational and helpful. The Cadence team wants nothing but success for their clients and it shows with their support and constant growth of the software. Sending individual messages with the click of a button is extremely effective and efficient for departments of all sizes.

Cons:

The one downside that we have experienced would be that we are unable to send video messages. We have navigated this nicely thought and used images as well as links to videos.

Reasons for choosing Mongoose

The pricing structure and capibilities of the platform fit the needs of our institution best.

Reasons for switching to Mongoose

We were interested in growing our text message usage and knew we needed to switch to a company that a focused on texting and provided a platform with unlimited messages.

Vendor Response

Thank you so much for your feedback, Brien! We are so glad to hear that Cadence is your preferred texting software! In addition, we've shared your experience with your Client Success Lead and engineering team as we continue to make updates in the future.

Replied October 2020

Julia D.

Verified reviewer

Higher Education

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Mongoose Cadence is a Lifesaver!

Cadence has been a lifesaver to our office. We pride ourselves on individualized attention and relationship building with our students and this product has allowed us to meet our students on their level. This product has made communication so much easier for our staff and the students we serve!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mongoose Cadence allows us to interact with the students that apply to our institution in a fast, easy, and convenient way. Texting is the primary source of communication and Mongoose makes texting as effortless as possible whether you're doing it from your computer at work or from your cell via their app.

Cons:

Honestly, no cons! I have found that any time there were adjustments needed to the software Mongoose Cadence staff worked to update the product to be as efficient and effective as possible!

Reasons for choosing Mongoose

Cadence offered a simpler interface and better customer service! Just like we provide individualized attention for our students, we appreciate the fast, personal help we have gotten from the entire Cadence team, especially [SENSITIVE CONTENT HIDDEN]

Vendor Response

Thank you so much for your feedback, Julia! We're so happy to hear that Cadence is your preferred texting platform!

Replied October 2020

Audrianna C.

Verified reviewer

Higher Education

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Great Texting Platform

Exceptional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use by multiple users, shared inboxes, smart messages, campaigns, etc.

Cons:

Love everything about it compared to our last texting platform. It is the most expensive platform we looked into.

Reasons for choosing Mongoose

was able to integrate with our CRM in a more streamlined way.

Reasons for switching to Mongoose

To increase our ability to use texting as a strategic part of our enrollment plan. Textaim was no longer meeting our business needs and lacked the ability to text robustly.

Vendor Response

Thank you so much for your feedback, Audrianna! We're so happy to hear that Cadence is your preferred texting platform!

Replied November 2020

Amanda R.

Verified reviewer

Higher Education

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Connection in the Covid-Era

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to connect with 1-3,000 prospective students on a daily basis has been mission changing for our institution. Messaging lists are easy to build, messages are slick to send, replies are easy, and usage data is easy to retrieve.

Cons:

I wish there was a way to send recurring messages — but I’m told it coming (soonish!...)

Reasons for choosing Mongoose

While we use Slate as our CRM, the texting flexibility provided by Mongoose was unmatchable. The majority of our use is through our Student Communication Team - and the ability to allow a group of students to send and respond to texts almost nightly has been a game changer for our work!

Vendor Response

Thank you so much for your feedback, Amanda! We're so happy to hear that Cadence has been an intuitive and positive experience for you!

Replied October 2020

Jaspreet K.

Verified reviewer

Education Management

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed February 2025

Useful Tool

Happy and Satisfied using Cadence for my work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is highly recommend tool for analog and RF circuit simulation output.

Cons:

Did not find any cons; however new user may find it little complicated due to various options available for simulatiins ,as compared to other tools

Kayla G.

Verified reviewer

Higher Education

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

It's true love with Cadence!

Cadence has been wonderful to work with from the very beginning. They're kind, witty, and willing to answer questions as needed. In terms of third parties we use they're THE BEST at customer service and satisfaction. Wouldn't trade this software for anything else!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software significantly increased our ability to text prospective students. Our team was already texting but from their personal phones. (Yikes!) This allows our team to send texts en masse on the fly, track the success of calls to action, and more. Even our least tech-friendly team member can use this with ease! Or, less hand-holding than usual. ;) We love Cadence and have recommended it others often!

Cons:

There's just a few edits I'd make to the interface. I would LOVE if we could "assign" templates and segments to specific users. It's sometimes cumbersome for them to see allllll the options when we have 26 users. I think it would clean up the program a bit!

Reasons for choosing Mongoose

Truthfully, it was the marketing! We loved the way Cadence interacts with its users. Plus the price was perfect for our small institution!

Vendor Response

Thank you so much for your fantastic review, Kayla! We are so happy to hear that Cadence is your preferred texting platform.

Replied November 2020

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