Mongoose 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Mongoose

4.8

(64)

Pricing

Starting at $2,500.00 per year

About Mongoose

Mongoose is the leading Conversation Intelligence Platform built exclusively for higher education.

Trusted by over 1,000 colleges and universities, Mongoose helps institutions drive enrollment, student success, and alumni engagement through AI-powered communication via text, WhatsApp, and chat.

Mongoose enables higher education teams to move beyond transactional communication—helping institutions create meaningful, data-driven conversations that build trust, foster engagement, and deliver measurable outcomes.

How Mongoose Transforms Engagement Across Higher Education

Admissions & Enrollment – Increase application completion rates, engage prospective students in real time, and reduce summer melt with personalized outreach.

Student Success & Retention – Identify at-risk students, automate proactive check-ins, and provide 24/7 support through AI-driven chatbots and targeted messaging.

Alumni & Advancement – Strengthen donor relationships, increase alumni participation, and optimize fundraising campaigns with personalized, multi-channel communication.

Key Features & Benefits

Multi-Channel Engagement at Scale

Mongoose’s AI-powered platform helps institutions connect with stude...

Mongoose Screenshots

Mongoose Pricing and Plans

Starting price: $2,500.00 per year

Free Trial

Free Version

Basic

$2,500.00

per user, per year

No plan information available

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Mongoose Features

Popular features found in Alumni Management
Communication Management
Email Marketing
Event Calendar
Fundraising Management
Job Board
List Management
Member Accounts
Member Portal
Website Management
More features of Mongoose
Activity Dashboard
Admissions Management
Alumni Management
API
Application Management
Campaign Management
Candidate Management
Contact Database
Contact Management
CRM
Curriculum Management
Data Import/Export
Engagement Tracking
Event Management
Financial Aid Management
For Alumni Associations
For Higher Education
Housing Management
Information Hub
Live Chat
Member Directory
Mobile Access
Mobile App
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Search/Filter
Student Group Management

Mongoose Integrations

Radius

Ellucian

CRM Analytics

Workday HCM

Slate

Blackbaud CRM

See all 7 integrations

Mongoose User Reviews

Overall Rating

4.8

Ratings Breakdown

86%

13%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.7

Brittany C.

Verified reviewer

Higher Education

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Game Changer for Our Engagement

We’ve had an amazing user experience with Cadance! Our set-up was seamless and we had all the tools we needed to launch successfully, and our support since that time has been incredible. The level of support and access we have to the Cadence team ensures that we stay on track and never feel alone in our efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has been easy to set up, use, and has met our students where they are in a way that was incredibly well received. I love that the tool is easy to use and intuitive, but also has in depth features to use as well if you want them!

Cons:

Our biggest challenge is messaging international students, especially given the costs for our international students when living in their home country.

Vendor Response

Thank you so much for your feedback, Brittany! We're so happy to hear that you had a wonderful experience with the Cadence team! In addition, we've shared your input on international texting with our engineering team as we continue to make changes in the future.

Replied October 2020

Kimberly M.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Cadence Is Our Secret Weapon

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Mongoose Cadence is a product that I would refer to anyone in Educational Management. The ease of use with the product allows our organization to have different departments work inside the software in mass texting silos that are separate and organized. Users of all ages find the product comfortable to use. The inbox so closely resembles an email inbox that training is almost not needed! The deployment of the product and the integration set-up with our CRM worked seamlessly with no delays. Cadence is truly our secret weapon with how efficient, organized, and timely we can be in our communications with our audience.

Cons:

There is not much to complain about when it comes to the ease of use within Cadence, however, I do wish that Cadence could have better organization within the software. More specifically, I would love folders to organize targets (a way to create a unique audience based on criteria that is dynamic) and segments (a static audience that is one and done). I would also love the ability to delete a segment. As an administrator, I am unable to delete a segment that is years old. Only the creator of the segment can delete it, which includes users who no longer work for our organization, and so we are "stuck" with the segments in our product with no way to get rid of them OR organize/archive them. These are very small complaints, however, as the pros of the product highly outweigh these cons which are more our preference in how we wish to organize the space.

Vendor Response

Thank you so much for your honest and thorough feedback, Kimberly! We're so happy to hear that Cadence has been an easy to implement tool for you and your staff. We also greatly appreciate your input on the software organization. It allows us to continue to grow and make changes to the platform.

Replied December 2020

Michael F.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Cadence Allows you to reach a wider audience

My overall experience has been very positive with cadence. Their customer service is fantastic and they want to make sure you are getting the best out of the product that you can. They also will help with setting up new initiatives and make sure that you have things set up correctly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cadence is pretty simple in its functions and is not hard to learn or teach others.

Cons:

The thing I liked the least is that it does not always update a person in your contacts. It is a little harder to update contacts and have to do a new upload but it will say that it cant be added because someone already has that number.

Reasons for switching to Mongoose

We wanted more functions and the ability to send mass messages.

Vendor Response

Thank you so much for your feedback, Mike! We're happy to hear that you've had a positive experience with Cadence and our team!

Replied November 2020

Brian F.

Verified reviewer

Higher Education

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Great Overall Product

Overall, they have a great team with great overall customer service. My technical requests/questions are responded to and answered, usually, the same day. I am highly satisfied with the use of this product and they seem to have new upgrades/features on an annual basis that make their platform more intuitive and that much easier to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is incredibly easy to implement and begin using right out of the box. The shared inbox feature has been incredibly helpful as well as the ability to text several students at a very personalized level. Minimal training is required due to it's easy-to-understand platform. It has been very reliable and integrates easily using secure data transfers (automated) so you can be sure your communication remains as strategic as possible.

Cons:

Something that should be improved upon is the deduplication process. For example, if I manually text a student and add only their first and last name, the text goes through just fine and it manually adds that record. However, when that student comes in thereafter with more data to add to their record, the import on that record will be blocked altogether and the original (manually entered) record will not be updated. This is because there is no student ID assigned. My assumption is that record is only updated based on student ID. Since the phone number exists in the system, it will not allow any other records to be imported with the same number.

Vendor Response

Thank you so much for your feedback, Brian! We're really happy to hear the implementation and reliability of Cadence worked well for your institution. We would be interested to hear more about your issues with deduplication. Your Client Success Lead will be reaching out to you to learn more about how we can help make this process easier for you.

Replied October 2020

Jason M.

Verified reviewer

Higher Education

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Relationships Matter: Cadence helped elevate this!

Cadence is a wonderful tool for engagement and building relationships with students. It is easy to use and the customer service is top notch. I've talked up Cadence to my colleagues so much and shown then the usefulness in such a way that we adopted a whole College approach. Our students love receiving these texts. We've been able to work with the team at Cadence in a way that we've implemented several best practices which have helped us tremendously.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cadence has a user friendly interface which allows ease of integration into overall plans for integration into the larger schematic of communication. The interface allows for necessary tracking in order to produce data that show which messages work best and when. What I like about Cadence is that it doesn't necessarily take extra time to utilize the platform on the daily. Rather, Cadence is a part of the daily routine and seamlessly integrates into management of contacts. The ability to group, segment and prioritize has been a lifesaver. The platform allows for quick succinct messaging to our students in a manner that doesn't bog down or cause inefficiency.

Cons:

There aren't a lot of cons with Cadence. When there is an issue the team is quick to respond to help find a workaround or a solution. I hate that links get filtered but that's not an issue with the software-but rather with the carriers. I would like to see more options for native integrations. However, overall I'm quite pleased with Cadence.

Reasons for choosing Mongoose

The customer service was top notch and the ease of implementation. The follow-up and follow through have been second to none.

Vendor Response

Thank you so much for your thorough and honest feedback, Jason! We're thrilled to hear that you've had such a wonderful experience with Cadence and our team!

Replied December 2020

Austin P.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

Cadence - Mongoose Review

Overall, I have loved being a partner with cadence! Their customer service is fantastic and has genuinely made an incredible impact on communicating with our students. When Email seemed to get lost in the muck more than ever, cadence has allowed us to break through and build a relationship with the students.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the things that I enjoy most about the software is sending smart messages. Often, we want to notify students about an event, gauge interest, or anything in between. However, it does take quite a bit of time too sit there and respond to hundreds of messages even if it's a simple yes or no question. Having the ability to set up an automatic response and then monitor anything that comes in after that makes it much easier for myself and others. also, the ease to create a segment and message our students quickly and effectively

Cons:

One of the things that I wish was a bit easier with our software Would be importing a new class of students. It's not as seamless as I would hope it would be. It does restrict the number of students that we can bring in. For example, we can't import more than about 10,000 students. Hence, we have to be cognizant of the report that's being generated because if it's too many, then the report will just stall out. Our student's information is not up to date.

Reasons for choosing Mongoose

I'd worked with Cadence at another institution, where I also served as the Cadence team. It was such a massive part of our communication and impacted our day-to-day messaging to our students. So when I came to my new institution and did not have any texting software, I knew this was the only way to go.

Vendor Response

Thank you so much for your feedback, Austin! We are so glad to hear that Cadence is your preferred texting software! In addition, we've shared your experience with your Client Success Lead, so stay tuned for an update on how to make the uploading process easier.

Replied October 2020

Nicole C.

Verified reviewer

Higher Education

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Cadence Cares!

As a College that has been using the product since Fall 2014 it has made communication to students easier and has made our staff happier. Texting has been a very popular form of communication for incoming students and the staff love how fast they can respond to students request whether from the dashboard for the application. As a supervisor it makes file review for the staff much more manageable and with the integration with our CRM it is a product I push to renew each year.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the dashboard is easy to use and navigate. From an administrator's standpoint the features help with reporting, organization and keeping the staff on track. The ease of use and notifications to your email or to the app rank very high with me.

Cons:

I would love to send to more than 1000 students from a list but that has not hindered our experience.

Vendor Response

Thank you so much for your feedback, Nicole! We're thrilled to hear that Cadence has been an intuitive and enjoyable experience for you and your staff. In addition, stay tuned for support from your Client Success Lead in regards large group messaging.

Replied October 2020

Jeffrey M.

Verified reviewer

Higher Education

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed December 2020

Cadence is a Must for Higher Ed Institutions!

Our experience at Carroll University has been remarkable. So much so that our average retention rate for first to second year students opted in for texting is 97% where it is 53% for those opted out. At Carroll we are excited to continue to partner with Mongoose with using Cadence in the most effective ways possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is invaluable to reach a student when you need to and have them respond in a timely manner. I used Cadence in our effort to ensure every student submitted COVID test results prior to arriving to campus for the fall. Along with all of the academic/campus related reason we utilize texting on a regular basis, COVID presented many opportunities to use Cadence and resolve concerns.

Cons:

I can't really say there is something I don't like. Maybe that you can be notified of a new text on your device with notifications from both your email and Mongoose app. But, even here you are able to have these settings notify you or not. Some new users seem worried about notifications, but in the end, there is nothing wrong with knowing you have received a text and can take next steps to assist.

Vendor Response

Thank you so much for your thorough feedback, Jeffrey! We're so happy to hear that Cadence has been such an invaluable tool at your university!

Replied December 2020

Stacia M.

Verified reviewer

Higher Education

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Easy to Use with Excellent Response Rate

Cadence has really modernized the way we communicate with students. Ultimately our end goal is effective, efficient, meaningful communication and, quite simply, Cadence delivers all of that and more. The platform is very user friendly and the response rate from students has been excellent.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The platform is very user friendly and the response rate is excellent. I really like how many data fields can be uploaded about each Contact. I love the Segments feature and use it to reach targeted groups. Customized templates make it easy when I need to send a lot of messages.

Cons:

I wish I could see Sent and Archived messages on the App, like I can on the desktop version. I also wish there was an way to look up the texting history with a Contact.

Vendor Response

Thank you so much for your feedback, Stacia! We are so happy to hear that Cadence has helped you achieve your goal of effective and meaningful communication with your students. In addition, we've shared your input on mobile app preferences with our engineering team for future consideration. Thank you again for your glowing review!

Replied October 2020

Verified

Reviewer

Higher Education

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Cadence Mongoose

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform solves the problem of students not checking emails. When we implemented Mongoose, we instantly started to have high response rates from students.

Cons:

The limitations of filtering could be easier, but this is solved with segments.

Vendor Response

Thank you so much for your feedback! We're so happy to hear that Cadence has helped increase your response rate with students!

Replied October 2020

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