ScreenConnect 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ScreenConnect

4.7

(1894)

Pricing

Starting at $30.00 per month

About ScreenConnect

ScreenConnect is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ScreenConnect is available on an annual subscription basis that includes support via phone.

ScreenConnect Screenshots

ScreenConnect Pricing and Plans

Starting price: $30.00 per month

Free Trial

Free Version

Remote Support One

$30.00

flat rate, per month

Plan includes:

1 Session Limit
10 Unattended Access Agents
Remote meetings
Brand & Customization
File Transfer
Remote Printing
Remote Toolbox
Remote Support
Mobile Technician Support

Remote Support Standard

$45.00

flat rate, per month

Plan includes:

Up to 3 Sessions Per Tech
Unlimited Unattended Access Agents
Expanded Chat Options
Remote Command Line
Wake-on-LAN
VoIP Audio for Meetings, Support & Access Sessions
Support iOS and Android Mobile Guest Clients

Remote Support Premium

$55.00

flat rate, per month

Plan includes:

Up to 10 Sessions Per Tech
Video Auditing
Report Generator
Remote Diagnostics Toolkit
ConnectWise View

Remote Unattended Access

$33.00

flat rate, per month

Plan includes:

Remote Access
Remote Command Line
Wake-on-LAN
Host Chat
Logon Session Switching
Sound Capture
VoIP
Backstage Host Commands

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ScreenConnect Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of ScreenConnect
Access Management
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
Annotations
API
Attendee Management
Authentication
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Customizable Branding
Customizable Reports
Dashboard
Data Import/Export
Desktop Virtualization
Diagnostics Tools
Diagnostic Tools
Discussions/Forums
Email Management
Email Reminders
File Management
File Sharing
File Transfer
Help Desk Management
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Monitor Access
Presentation Streaming
Projections
Queue Management
Recording
Remote Access/Control
Remote Monitoring & Management
Remote Support
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduling
Search
Search/Filter
Self Service Portal
Session Recording
Session Transfer
SSL Security
Surveys & Feedback
Task Management
Third-Party Integrations
Troubleshooting
Two-Factor Authentication
Unattended Access
User Management
Video Chat
Video Conferencing

ScreenConnect Integrations

Passportal

Freshdesk

ConnectWise PSA

ConnectWise Automate

Acronis Cyber Backup

Zendesk Suite

See all 9 integrations

ScreenConnect User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

22%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.4

Functionality

4.5

Chris H.

Verified reviewer

Insurance

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Great Remote Assist Tool With Powerful Features

Overall, I like it and I would recommend it.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc.

Cons:

It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors.

Reasons for choosing ScreenConnect

Bundled with other services with ITSUPPORT247/ConnectWise

Lorenzo K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Strongest Remote Access Tool in the Game

Overall, my experience has been very positive. We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility.

Cons:

Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources.

Reasons for switching to ScreenConnect

Security concerns, support for more features, PAM.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Work great , fluid and full of features Love it

Cons:

Sometime it take client some time to come back online

Allen F.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

ScreenConnect can get the job done

ScreenConnect got the job done. That was the extent. It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to use and provided the basics of what was needed to support our machines. It had enough structure to make it easy to onboard.

Cons:

It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking.

Reasons for choosing ScreenConnect

We needed something quick and supported by our MSP who was using Connectwise Automate.

Reasons for switching to ScreenConnect

We needed to deploy a solution managed by us and not an MSP.

Patrick S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

A remote support tool that just works

I have been through many implementations, the most recent of which was a month ago. They are all fairly consistent and with each one they provide an implementation specialist that will help answer questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their software works well with most every operating system and internet connection I have ever tried it on. Using this service internationally, also works well and it includes all of the tools I have ever needed when supporting a user remotely.

Cons:

Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues.

Reasons for choosing ScreenConnect

Their remote support tool wasn't as polished.

Reasons for switching to ScreenConnect

Their software did not handle UAC prompts and it was not stable. We often found computers where the software was not running and it prevented us from effectively supporting the user.

Mitch C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Great Product, Good Company

Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works great! It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful.

Cons:

Sometimes the Agent Doesnt install properly and we have to contact support. The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly.

Reasons for switching to ScreenConnect

Price and security, We needed a better rmm product.

Luis N.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

An excellent remote software tool

Our general experience with ConnectWise ScreenConnect has been great we are able to connect to our users machines transfer files, run scripts and commands seamlessly with great support for multiple monitors and perirpherals

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Screenconnect is simple to use and provides powerful and easy to use tools like remote desktop, running powershell scripts, command line scripts, software deployment and more.

Cons:

the UI can look better it looks a little dated but the functionality is very good, it is also easy to deploy using an agent.

Reasons for choosing ScreenConnect

Pricing and more features also teamviewer has had vulnerabilities in the past

Andrew P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Fantastic tool for remote support

Overall this platform is still one of the strongest in the market with its scripting ability as well as the ability to reboot and wait for a client

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use Installation simplicity Customisation and unattended remote support

Cons:

It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's

Reasons for choosing ScreenConnect

It's a better product and was priced competitively

Reasons for switching to ScreenConnect

TeamViewer cost had gone up drastically as well as the breaches they had it wasn't a good fit

Verified

Reviewer

Computer & Network Security

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed May 2025

The best there is

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multi-monitor support, low bandwidth support, toolbox, chat, wake lock, extensibility, cross-platform, everything you could want in a remote support tool

Cons:

On-prem was retired, cloud was not as customizable, also not great that it got bought by ConnectWise and rebranded to Control

Reasons for switching to ScreenConnect

Needed something that would work without connecting to client VPN

Gianni M.

Verified reviewer

Sporting Goods

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

A product with minimal frustrations.