Alma 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Alma

3.6

(26)

Pricing

Starting at $125.00 per month

About Alma

Alma helps access timesaving EHR tools like treatment plans, progress notes, assessments, and more. It also simplifies your billing and administrative tasks like submitting claims and scheduling appointments. Finally all of your client information can be kept in one, convenient place. Plus, it’s easy to use and HIPAA compliant.

Receive guaranteed payouts within two weeks of every appointment, and support with claims submission and invoices. We even verify your clients’ insurance details regularly to prevent financial surprises.

Alma Screenshots

Alma Pricing and Plans

Starting price: $125.00 per month

Free Trial

Free Version

Basic

$125.00

per month

No plan information available

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Alma Features

Popular features found in Mental Health
Charting
Claims Management
Confirmations/Reminders
Document Management
E-Prescribing
HIPAA Compliant
Initial Assessments
Medical Billing
Patient Portal
Secure Messaging
More features of Alma
Appointment Scheduling
Calendar Management
Electronic Signature
EMR/EHR
Invoice Management
Treatment Planning

Alma User Reviews

Overall Rating

3.6

Ratings Breakdown

46%

19%

23%

Secondary Ratings

Ease of Use

4.0

Value for money

3.2

Customer support

3.2

Functionality

3.4

Parker M.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 2 years

Reviewed May 2023

A must-have for transitioning to private practice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alma is an all-in-one platform for managing private practice. They help you get credentialed with insurance companies, publish your profile and match you with potential clients, provide a portal including assessments, treatment plans, case notes, etc., and even process billing for you. Additionally, they connect you to a robust network of therapists through community conversations, case conferencing, and other events to make private practice a community role. They also offer continuing education courses. For everything there is to gain using Alma, their monthly fee is completely reasonable.

Cons:

As a clinician, I have no complaints. However, if a client were to search for a counselor through Alma, I would imagine there are so many options they may struggle to find the right fit.

Vendor Response

Hi Parker, thank you for sharing your experience and feedback!

Replied July 2023

Shakeeb H.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed June 2025

Simple to use platform

Overall, it's very nice. Its a simple layout. Patients find it easy to use and the platform helps me receive several consultations (most of them shows up to the appointment)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is simple to onboard a patient and the session note-taking is very easy. The insurance processing is simple and straight to the point compared to other companies.

Cons:

The payouts are a lot less compared to other similar companies. Additionally, they do not credential with many other insurance companies. Also, there is no way of accepting a Co-pay besides a credit card. They do not allow in-person or other virtual payments.

Reasons for choosing Alma

I run both platforms due to the lack of insurance selections with Alma

Liz F.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed June 2024

Predatory Billing with promise to get practicioners paid Faster

Non-responsive to predatory billing amounts, or simple inquiries. Yes they have "FAQS" on website for simple inquiries, tested noticed no response regardless of subject line.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing at all, predatory billing sevice for practictioners.

Cons:

BEWARE: Alma over charges, without filing claims, to make patient aware of "patient responsible amount". The intial insurance verification co-pay seems a little high, but as a vulnerable mental health patient you agree, because you need help. After your appointment you are invoiced without CPT codes or itemization and it's generally almost 50% higher than estimated. Their patient billing practices are not transparent. After digging and reviewing CPT codes that caused the co-pay to increase drastically, charges are not aligning. When challenging or inquiring about billing through provider, you are directed to Alma, with no support phone number, only an email, in which rarely responds, claiming "high volume". Alma, promises leads, higher premiums, and faster payment collections for the Practioners. Which makes sense with the 50% increase of final invoice, and of course, because that blindsided high invoice amount must be paid to continue treatment. With or without a high deductible through a clients insurance, claims are not submitted, so how is this patient portion amount determined one may ask?

Vendor Response

Alma offers eligibility checks to determine: 1) If a client’s insurance plan is in network with their therapist 2) Their estimated cost of care per session Once a claim processes, the client's health plan determines their final cost of care. At that time, Alma must honor the health plan’s decisions on a client’s benefits. Claims can take 45-60 days to process. We recommend clients are familiar with their benefits by contacting their insurance carrier directly. Our support team is here to help providers and their clients navigate their insurance billing questions. We can be reached by email at support@helloalma.com, where providers and clients can also schedule a call with a member of our team.

Replied July 2024

Roxanne N.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 2 years

Review source

Reviewed June 2024

Worth it if you have enough Clients

I have had some really positive customer service experiences, but there are also times that can be frustrating when Clients' rates suddenly change or they owe more than told previous. I understand a lot of that is more of a concern involving insurance, but Alma's response is not always helpful or the most fair to all involved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate that they allow for multi-state credentialing and makes taking insurance a lot easier than if I were to try and credential on my own. The continuing education can be great at times too.

Cons:

The cost of Alma is something I continue to evaluate with Headway now also offering multi-state credentialing. Some of the insurance pay out rates are a little higher, but Headway is able to match the insurance carriers I care about. Other insurance pay out rates are just too low.

Reasons for choosing Alma

I use both depending on what company provides the referral. I will say though that Alma I am more likely to get referrals though (although this has slowed a lot recently and the calendar/consultation requirement is not my favorite).

Reasons for switching to Alma

Because of the need for multi-state credentialing, but now they offer that too.

Patricia H.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 12 months

Reviewed May 2023

Billing Ease

Overall, I'm satisfied with Alma as my insurance billing platform. It's the only one that I use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The main feature I like about Alma is being able to have a 3rd party system bill insurance so I can focus on doing what I love best which is serving my clients. I like being paid every week and knowing how much I'm paid.

Cons:

What I don't like is the low amount of clients that come in. I average about 1 client every 3 months. I didn't receive my tax information even though I did email support about it.

Reasons for switching to Alma

I wasn't receiving any referrals and my clients were struggling with the insurance.

Vendor Response

Hi Patricia, thank you for sharing your experience and feedback. If the tax issue hasn't been resolved please reach out to support@helloalma.com; we've made the team aware of your situation and are prepared to help you. Additionally, we'd love to set up a 1:1 session to help you get more referrals. Thank you again for your review!

Replied July 2023

Hope H.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 6 months

Reviewed May 2023

Great for Sole Practitioners

I will stay with Alma, I think the site is sleek and highly functional, I can easily manage my clients using Alma, and I do not intent to leave. I do hope over time more features are added to make Alma a one stop shop for small business owners like me.

Ratings Breakdown

Ease of use

Functionality

Pros:

As a sole practitioner in private practice, I very much appreciate the support Alma provides in front office and in claims submission.

Cons:

It would be great to have Blue Cross and Blue Shield as a participating insurance Carrier as a number of potential clients in the states I am licensed have this carrier and I think referrals would be more plentiful, and I think that contributes to the low number of referrals I get per month.

Reasons for switching to Alma

Valant would not assist me with credit card processing and onboarding was a nightmare.

Vendor Response

Hi Hope, thank you for sharing your experience and feedback! We are always actively looking at expanding our insurance program and BCBS is on our radar. If you feel like your referrals are low please reach out to us by emailing support@helloalma.com so we can set up a 1:1 session and help with that. Thank you for your continued support!

Replied July 2023

Jen M.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Alma Review

It’s helped me grow my business and groups

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CE, Referrals from many insurances and ability to handle most business tasks on the platform.

Cons:

Pop ups, upselling is constantly increasing and adds a frustration to working with Alma that other platforms don’t have

Kaosha T.

Verified reviewer

Hospital & Health Care

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed September 2025

Love it & will keep using

Love it and will continue to use it. This is something that I use twice a month. I can’t wait to keep using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love that it seems so simple. Able to navigate around very easily. The design in itself is very neat.

Cons:

When joining a session it takes a minute for the connection to actually connect. It will say the host has already joined. But still lag and connecting the call.

Paul F.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed May 2023

Integral to my private practice

Overall, I've been very pleased with nearly all aspects of working with Alma, feel proud to be a part of the community, and believe in the mission of the company as well as benefit personally from paying for their service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I felt confident to leave my CMH agency job and start private practice because of the suite of services Alma offers.

Cons:

As the company rapidly expands they have struggled to keep up with the increased demand for customer service. However, it seems that this and other common complaints are being addressed and Alma as an organization are willing to listen to both clinician and client feedback.

Vendor Response

Hello Paul, thanks for the review! We're happy to hear our services helped on your private practice journey. As an organization we've been growing but we are committed in providing the best experience possible. Thank you for your feedback and kind words.

Replied July 2023

Michelle K.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 12 months

Reviewed May 2023

Effective way to start growing a private pratice

Alma has been wonderful from day one. It was easy to onboard and they were very communicative about the process. Their platform is easy to use and navigate. I love how they provide us with information about individuals insurance information.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alma's customer services is amazing. I can email a request and I will get an answer typically within 1 business day. They make adding clients to the portal easy and I've gained several referrals from them since I started.

Cons:

I wish they were credentialed with BCBS!

Vendor Response

Hi Michelle! Thank you for sharing your experience and feedback. We're always working on expanding our insurance program and BCBS is on our radar. Thanks!

Replied July 2023

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