Field Service Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Field Service Management

4.2

(117)

Pricing

Starting at $49.00 per month

About Field Service Management

Field Service Management by GPS Insight is a work order management solution that helps businesses streamline operations related to scheduling, payment processing, location tracking, and more on a centralized platform. It enables staff members to maintain a central repository of customer data, such as locations, activity notes, service history, contact information and installed assets.

A built-in calendar tool lets team members schedule services and gain real-time visibility into job status. co-worker availability and overall team workload. It allows technicians to create build quotes, capture images, add notes, upload sketches, and capture electronic signatures. Additionally, employees can generate custom branded invoices and share them with customers as PDF files, shareable links, or email.

Field Service Management by GPS Insight allows businesses to manage accounting processes by integrating the platform with Quickbooks. Pricing is available on request and support is extended via live chat, FAQs, phone, email, and other online measures.

Field Service Management Screenshots

Field Service Management Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basic

$49.00

flat rate, per month

No plan information available

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Field Service Management Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of Field Service Management
Accounting Integration
Activity Dashboard
Activity Tracking
API
Contract/License Management
CRM
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dispatch Management
Estimating
File Storage
Historical Reporting
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Payment Collection in the Field
Payment Processing
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Scheduling
Status Tracking
Task Scheduling
Third-Party Integrations
Workflow Management
Work Order Management

Field Service Management Integrations

QuickBooks Online

Field Service Management User Reviews

Overall Rating

4.2

Ratings Breakdown

41%

46%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

4.2

Functionality

3.8

Thomas M.

Verified reviewer

Construction

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed January 2019

Service Bridge

Great

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Real time job placement, Getting work order to service time ASAP

Cons:

Nothing really seems to be off with the program

Al G.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

extreemly intuitive and adaptable

I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive.

Cons:

We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate.

Vendor Response

Hi Al, We're happy to hear ServiceBridge has been working well for your business. We're all about making life easy for service companies like yours - glad to hear our experience has been a smooth one. We're sorry to hear you are having some problems with the QuickBooks sync. Our team is always looking to improve. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features and improvements. Thank you for being a ServiceBridge customer - we look forward to continuing to work with you! Happy Holidays, The ServiceBridge Team

Replied December 2018

Laurel M.

Glass, Ceramics & Concrete

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Cannot recommend

ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to attach pictures and documents to the customer work order has been helpful. Being able to use an in-the-field app on my employee's devices is great. I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.

Cons:

We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency. It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way. Even the calendar tool doesn't work right. It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it. There are other programs out there that can do this better.

Stormy G.

Verified reviewer

Public Safety

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Code Experience

Overall, our experience was great. there were times the tracking would be off some but over all it was good.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This tracker also tracked the cell phones the app was loaded to. This would allow us to track in real time along with backdating.

Cons:

We used this as a GPS device but staff would leave their phones in other locations.

Vendor Response

Thanks for the positive review, Stormy! We're so happy to hear that you're able to improve your team's efficiency with our real-time tracking!

Replied November 2023

Susana R.

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

Cons:

Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

Vendor Response

Susana, We are disappointed to learn about your experience with ServiceBridge. We pride ourselves on not only making great tools for the field service industry, but supporting our customers as well. We welcome you to contact us by sending an e-mail to support@servicebridge.com, where we will respond to your issue within 24 hours (most tickets are resolved within 4 hours during the day). We require an e-mail for a support call in order to ensure any issues with the ServiceBridge platform are documented and resolved. We also use it as an accountability measure - so that you have proof of correspondence with our team, and documentation of the issue. If necessary, we would be happy to schedule a phone call with you to resolve any remaining issues you may have with the system. Again, we are sorry to hear about your experience, and would like to work with you to improve your experience going forward. Regards, ServiceBridge Team

Replied July 2017

Christina L.

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2016

More headaches than help

Service Bridge seems like such a great idea and such a powerful tool for businesses, but the amount of issues it has caused for the business are innumerable. We thought with this software we would be able to go paperless as a business, but it is creating more paperwork than we have ever had before. The amount of things that need to be double and triple checked because of Service Bridge is astronomical even on a daily basis. Things are added to Service Bridge and then disappear. If you are a business that uses QuickBooks, steer clear from trying to have them coexist together because it is almost impossible for them to work together/interchangeably. Service Bridge is such a good idea for a software, but the actual outcome has not been what it was perceived to be.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Adding in work orders and being able to send them to the service technicians within minutes is nice- if the work order actually shows up. As stated previously, things just seem to disappear sometimes. Pretty much the only good thing about this software is the customer service- when they actually respond.

Cons:

If you're trying to go paperless as a business, don't waste your time. You will be printing off so much paper trying to clarify what happens at each client's house and trying to clarify if things were truly put in the software or not. Working with the software is meticulous and can be frustrating. Not only that, but as a company you need to pay every time that you want to add a new employee. Thankfully it's not per client. If you want more than one account for access, that is also an additional charge. There will be duplicates of clients if you are using QuickBooks with this software, especially if they are previous clients.

Vendor Response

Thank you for the feedback Christina. We'd be happy to investigate why you are needing to print so many documents when using ServiceBridge. Please contact us and we will configure digital reports for you that will provide the peace of mind that all your data is registering correctly. Additionally, our Audit History feature tracks all changes made in the system so we will find any work order that your create in the system. Nothing gets lost! :-) To your issues with Quickbooks Online connection, we can definitely get you configured if you contact us. We have thousands of people using our two-way sync to great success without issue. Once we address your concerns, you will see significant time savings in your operations from no longer having to do double entry for payments and invoices.

Replied July 2016

Amanda S.

Environmental Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2017

Easily THE Most Powerful Tool For Your Business!

ServiceBridge has revolutionized the way the service industry does business. We now have the capacity to manage almost every facet of our business through a single program. Monitoring our employees through the Geo-Location tracking feature, manipulating our daily routes, accessing our client and product databases, running accounting reports and even utilizing some helpful marketing tools are only some of the functions we can perform- at our fingertips. Service technicians in the field are able to take photos and address client issues swiftly, which has strengthened communications between the technicians, our office staff, and our clients. This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, multi-function, solid features.

Cons:

Some minor glitches over the years, but nothing terrible.

Vendor Response

Thank you for your great review, Amanda! Critter Control has been one of our favorite companies to work with, and we're very excited to hear that ServiceBridge is working so well for you. We're always looking for ways we can improve ServiceBridge even further and invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features, or reach out to support directly with feedback. We look forward to continuing our great relationship together and hearing from you on how we can keep improving to provide you with the best tools possible to manage your business. Thanks, ServiceBridge

Replied January 2017

Sara B.

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2017

Great Customer Service

we have been with ServiceBridge since they were tied to CEO, the customer service is great, they work to try to include features we have requested

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use

Cons:

would like to see the carry over to QuickBooks, sometimes the information we enter in service bridge does not carry over to QuickBooks or reverts back to what we changed it from. Would love if we could add the class in the final invoice production with out having to click the edit button on just a drop down in the field itself.

Vendor Response

Hi Sara, Thank you for your feedback! We really pride ourselves on providing an application that is easy to use, yet powerful - and backing that with great customer support. We only succeed when our customers do! Regarding your note on purchase orders, we're going to be introducing new functions for purchase orders and PO integration with Quickbooks this year! Your account executive, Kevin, will reach out when this new feature starts to roll out and will make sure we get you set up with it at the first available opportunity. We really appreciate your feedback and are always welcome to ideas on how we can improve our software even further. We have a part of our site dedicated to new feature ideas at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - let us know if you have additional ideas for features. We look forward to continuing to serve you in 2017! Thanks, ServiceBridge Team

Replied January 2017

John T.

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2017

Easy to use and customize this app!

We've used the app for the past few years for our company. Had 6 sales guys and 6 or more crew leaders who used it to keep track of sales and job orders/work orders. It was easily customized by Service Bridge to do what we needed it to do!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use... easy to update users

Cons:

Glitches from time to time getting it to load up current jobs or work orders, client lists ect.

Vendor Response

Hi John, We're happy to hear ServiceBridge is working out for you! We pride ourselves on providing a product which we can customize to customer needs, and backing it with great customer support. Please keep us informed if you run into glitches by visiting our support site at https://support.servicebridge.com/hc/en-us where you can contact support with bugs as they appear, and also can suggest new features. We are constantly introducing new features and patches; and we appreciate any feedback you have on how we can improve the program further. In regards to constant change, we have a webinar every other Wednesday to keep our customers informed on the latest new features in the program. We'll make sure you're e-mailed on the next one and invite you to join us. We look forward to continuing to serve your business and look forward to your feedback on how we can make ServiceBridge even better. Thanks, ServiceBridge Team

Replied January 2017

Kenneth P.

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2017

The Brothers That Just Do Gutters

Overall experience has been great. At times customer support in transition was a challenge. If you don't keep up with updates the program kicks off way too much.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It saves on all paperwork. It covers the beginning estimate with the salesperson and relays all estimate info with pictures and diagrams to the crews that perform the work to the after pictures and collection of any monies due. A start to finish program that is awesome once you get the hang of all the features

Cons:

When it cuts out or there is delays when texting in info

Vendor Response

Hi Kenneth, We're glad the overall program has been great for your business! We understand starting out with new software can be difficult and we try to make that process as easy as possible. We strive to provide the best customer support possible and welcome any and all feedback on how we can improve. We invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can get support contact information, view feature documentation; and submit ideas for new features. We look forward to continuing to serve you and look forward to additional feedback from you on how we can continue improving. Thank you, ServiceBridge Team

Replied January 2017

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